Been with ornl for 17 years and the past 4 to 5 years it has gone down hill, I’ve had the worst time with debit cards and changing address! First my debit card expired while I was on vacation and they never sent me a new one so I went to the bank to ask about that and they avoided the question and just made me a new card and told me to have a nice day. And now they have changed the cards and just asked about it and they said we sent one in November, and they sent it to my old address and told me I will have to report it lost or stolen like what!! I’ve told you all my new address multiple times and they can’t get nothing right. That’s just a small amount of problems I’ve had with them.
I WILL BE CLOSING MY ACCOUNT after 17 years with them
Unreliable bill pay. Like using quicken out of the 1990’s. No communication between bill pay and bank. Multiple canceled payments with no explanation, including my mortgage payment. When you call the bank they blame the bill pay. When you call the bill pay they blame the bank. Occasionally they monkey with your account balances to charge overdraft fees when your account is actually in the black. I stopped using them for bill pay. They take much longer than other vendors to pay bills and you cannot trust them to fulfill bill pay requests. Web site is antiquated and frequently down. They will not take accountability for their shortcomings. Not worth the hassle.
My account was started by my grandparents when I was born in 1983, back when you still had to be an employee of one of the ORNL plants to bank here. Once I was an adult in the workforce and old enough to choose my own bank, I quickly decided to stay with my credit union after reviewing other banks in the area for many reasons. The ease of making deposits is highly appealing to me. There are no deposit slips required, which makes depositing money a breeze. The minimum amount required in my checking account is $0, and the minimum for my savings is only $5-a huge difference from other banks in the area. I have been charged an overdraft fee on a few occasions, but their customer service is phenomenal and I have been able to have the charge refunded on most occasions. Since I have banked here for so long, most of the employees recognize me. They are always kind and courteous. I have never had any issues with the bank. I have also never experienced a hold on any of my deposits. I once deposited a check from selling our first home with a very high dollar amount and after a brief discussion I was able to get the hold waived and had immediate access to my funds. Now that memberships are available to anyone living in our area, I frequently recommend this credit union to others.
This institution believes that penalizing customers for inquiring about banking practices, products, and services is a fair business practice. This is the only business I have ever encountered that will penalize a customer for asking questions. If you start to bank with them, always asks questions anonymously. They will remove features from your account, based upon questions you asks. They suck, I am closing my account!
This place has the best banking experience I have ever had. Their loan rates are extremely competitive, and the approval process is extremely easy. The customer service is out of this world. There were a couple of times where my account was overdrawn, and when I explained the situation to them, they waived the fee! NO OTHER BANK would ever do that. The fees are where they make their money. Form ORNL, it always comes down to customer service. Little things like that are how you generate a customer for life. We have recently moved to a different state, but we are and will continue using ORNLFCU.
You guys ROCK!
2013 I open an account with ORNL and since I have been with them I have not had any problems with them not only have I got a checking account but I also have a savings and a christmas club account i made the best decision to go with this bank because one day I made a deposit at the drive through and I gave the teller my ID and my debit card because I did not have a deposit slip and the teller gave back my ID but I did not realized that he did not give back my debit card back so I was at a store across from the back and the teller called me on my cell phone to let me know that they forgot to give me my debit card so I went back through the drive through and they gave back my debit card and I was gratful that there is a trust worthly bank that will contact there customer about mishap at the window.
I would recomend ornl to all my family and friends because they are very friendly and always have a smile on there faces.