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Stay away far away. They obviously have a terrible security department as they have allowed themselves to be attacked by a ransomware entity. Been a member for 40 years and I can't get at my money. I could only have access to my checking account by transferring money using an external account. I have other accounts I can't see or access and this has been for two weeks now. Going to close as soon as the online portal is up and running. Good bye Patelco. I'd like to say it was fun but it wasn't. Glad I have other accounts at other institutions.
I opened my account with Patelco and applied for the Pure Mastercard, I was approved for 18,000. A week and a half later I applied for an Auto Loan and they approved me 50k, I start uploading all the required documents, I spent about a week uploading documents for the car, the day before picking up the vehicle they tell me that they can't give me the loan because I have less than 6 months with the Credit Union, a requirement as basic as that in a week uploading documents nobody noticed, a waste of time, NOBODY called me to apologize, I asked to speak with a Manager and I never received any call , the credit card was also denied to me after having approved it. I thought I was working with professional people but it turns out that they are unprofessional and they cover their things among themselves.
Beware! Avoid this corrupt credit union like the proverbial PLAGUE!
Sure, it keeps up a fake and phony PRETENSE of customer service until confronted with customer complaints severe enough to warrant an irresponsible cover-up of its own supreme incompetence and ineptitude in badly mis-handling a serious problem's resolution, intending to evade responsibility for its blundering and bungling staff at any and all costs. Instead, then, of stepping up to accept that responsibility and rightly apologize for its mistakes, it delegates responses to those complaints to its Black Ops-style, dirty tricks department called, Voice of the Member, which resorts to deliberate omissions and outright lies, falsehoods, and distortions of truth and fact to discount and discredit the complaint and besmirch the character and good name of the complainant. These amateur character assassination antics, as Patelco shall shortly learn, are both ill-advised and self-destructive. Patelco's teachable moment has arrived with publication of this pamphlet in both paperback print and e-book formats, Patelco, Corrupt Credit Union: And Its Dirty Tricks Department. Californians, meantime, can file their consumer complaints against Patelco with the National Credit Union Association(NCUA), or with the state Department of Financial Protection and Innovation(DFPI).
Linked here is the pamphlet exposing Patelco's inept corruption:
https://www.amazon.com/Patelco-Corrupt-Credit-Union-Department-ebook/dp/B09Y3FQ435/ref=sr_1_2?keywords=joseph+covino+jr&qid=1650546029&s=books&sr=1-2
Application process was very cumbersome and could not communicate with the New Applications department. The chat only gave canned responses. Also, excessive ID requirements. Had to take a selfie with my driver's license. Days later, I received notification of approval by snail mail. After all of that, the promotional CD was no longer available. Called to request that my account be closed. A complete waste of time.