| 5 star: | (2) | |
| 4 star: | (2) | |
| 3 star: | (0) | |
| 2 star: | (1) | |
| 1 star: | (7) |
This company is trash. You make a instant deposit. They put extremely long holds on everything. They say their chat is open Monday-Friday 7am-7pm for a live chat. This is a complete lie. My check is now on hold through the weekend because they can’t accept it. Holds on spending any money over 1000 dollars and Blame it on you when you ask why you cant spend more. Sorriest bank to ever bank for. Do not recommend.
I received a PenAir letter saying my account was down to zero because of dormancy. This was my first notification. When I called the customer rep, I was told my $25 I opened membership with was gone, I would NOT be credited, and they supposedly had sent me other communications - that was a lie. They are thieves and will steal your money without compunction. Not easy to fund either. Sallie Mae had to have a rep directly contact them.
As other reviewers have mentioned really dreadful experience dealing with this CU, total waste of time & energy. I got declined because they claimed they could not "verify my identity", when I asked what they meant, their response was I should go to one of their branches. Really clueless customer service. Stay away and put your money elsewhere (since obviously they are not interested taking it). Oh, btw, I used to have an account with them in the past and they still wanted to "verify my identity" - that shows how ridiculous they are (unless something else is really going on). Total regret.
Stay away from this credit union; they miscalculated the maturity date on my 18 month CD. I applied online on 1/4/23 and was approved on 1/5/23. The account was funded on 1/9/23 but the 18 month maturity date was noted as 7/4/24 (even before the account was approved)! No bank calculates the maturity date prior to funding. Repeated calls to address this issue were of no use. This peculiar method of determining the maturity date shortchanges the customer and the loss of interest over hundreds of customers adds up to a good chunk for the credit union.
These small banks and credit unions who use ChexSystems to "process & verify" new depositors are clueless about Chex' ineptitude. You can be a consumer with an 800+ credit rating (like me) and be denied an account on the basis of having sought out the highest deposit rates on a routine basis. Any financial institution using ChexSystems clearly doesn't know or doesn't care to know, what a lousy company Chex is (I'm a multi-millionaire business owner and Chex's system routinely denies my applications. Chex is as inept as the credit reporting agency- Equifax, which should have been shut down by our equally inept government, for its data breaches. Likewise, the executives at these credit unions and banks must be equally as inept not to know that ChexSystems is a third-rate service.
I spoke with a representative today who states that membership approval requires a soft credit report pull not a hard pull. Tomorrow I'll find out if a 12 month no activity fee would be assessed if someone creates no activity or no further deposits during a 18 month CD term. The initial share deposit is a bit more than most credit unions who require just a $5 opening deposit.
I went online and the application process was very easy. I only had one concern at the end of the process when it stated I would need to send a check. I contacted customer service via the chat function and Shakiya said she would help. She was fantastic! She finished the application process at 5pm and the very next morning she had the account opened and sent me the wiring information to fund my new accounts. The CD rates are competitive, the online banking is easy to use, and the customer service from Shakiya was A+. I was a private banker for over a decade and I am all about customer service. I do not write nice reviews unless they are deserved and Shakiya deserves to be recognized. Thank you so much for making this a very easy process!
The purpose of this Review is to inform everyone that for Pen Air vehicle loans, they send the vehicle Title to a 3rd party instead of holding them in their office. We paid off our loan and our Title was lost during processing. We have since moved out of state and have been struggling for almost two months to obtain a duplicate Title...plus, had to pay a $16.50 fee for a mistake Pen Air is responsible for. They are great otherwise. The Staff is always friendly. We do NOT recommend vehicle loans here!