| 5 star: | (6) | |
| 4 star: | (1) | |
| 3 star: | (1) | |
| 2 star: | (0) | |
| 1 star: | (2) |
I opened up 3 CD's a couple weeks ago
Good: they have 2FA TOTP with option to disable 2FA SMS, easy to get a hold of someone, trial deposits next business day, 1099-INT online, 30 days before maturity through online account you can easily select to withdrawal CD at maturity back to external account via ACH no silly forms to fill out.
Bad: before applying I asked if I can open up multiple CD's at the same time they said yes, after opening I found out info. was a lie, when applying you can only open up 1 CD at a time, information is not saved when opening up additional CD's so have to re-enter all you personal info including all security questions and POD info, the type box to enter SSN for POD was in the wrong spot and not labeled and took me a while to figure that out but not before the application timed out and all my work was not saved so I called in and they deleted my application to try again and let me know you have 30 minutes to complete, It was rather strange amount of excessive info they needed, I only received 2 emails saying they received my application even though I applied for 3, but when I called in they confirmed they see 3 applications, and later I received 2 more emails that they were open instead of 3, when I tried to confirm the trial deposits I kept getting error messages, but I called in and they confirmed it, later I removed the external account as I was told it was only for one way incoming transfers, but later I found out that not to be true so I re-added it and I was able to confirm it myself online
Welp: there onboarding needs a lot of love, and it appears there OJT needs some help
Did the online account opening for a 2-year CD on a Friday. There weren't an excessive number of intrusive questions and the "validation" was only to answer a few historical questions that they obviously culled from my credit reports. They did the two mini-deposits into my external funding account on the following Monday, which I verified online, and they funded the account on Tuesday. Can't argue with that.
They answer the phone and respond to emails very fast. And they offer extra FDIC insurance through INTRAFI for large accounts.
I can't say enough positive things about the customer service at this bank. Always a remarkably pleasant experience, with informed answers to questions. I just love this bank!
Excellent customer service. They actually pick up the phone when you call them without going through a long automated service.
I tried twice to open an account and twice, using two different valid IDs, and the site said they couldn't verify my identify. The information was valid and I can't recall ever having that problem before with a bank application. I guess they don't want my business.