Randolph-Brooks Federal Credit Union Reviews

Average Rating:
Based on 17 review
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5 star:
(1)
4 star:
(0)
3 star:
(0)
2 star:
(2)
1 star:
(14)

Wiped My Fathers Account When He Passed

When my father passed, this bank took his whole checking account and applied it to my fathers car note without notice or permission. Funds that could have been used for a funeral just gone. Even though the car note was in good standing and the loan wasn't "upside down". I had to go sell my fathers vehicle to given him a funeral he deserved because they wanted to take HIS money and do as they pleased. My current account with them has also caused issues. Auto pay failed and caused me to miss my only CC payment in my life. No text or email alerts, dropping my credit score 100 points over a $300 payment (this was not due to lack of funds). They changed protocol for payments only letting you pay from their own checking account, not yours. All in all they've been a hassle that has caused a lot of grief for me in my life. DO NOT RECOMMEND.

Unsecured Bank RBFCU

RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank

Extremely Poor Customer Service!

I was extremely disappointed in the Potranco branch in San Antonio and in Randolph Brooks FCU in general. I'm blocked from mobile deposits because of a problem on my adult step-son's account and it couldn't be resolved over the phone, so I had to go in person to get help and make a deposit. Last Saturday around 11 am I went in and saw a line of people waiting for a teller, and someone sitting at the front desk with no line. I told Daniel about my problem and he refused to help me, telling me I need to get in line with everybody else, that he has other costumers he needs to help. by this time there was one other customer behind me, but at least 15 in line for a teller. I explained that this is not a normal customer service matter, that I’ve already tried to resolve this over the phone, that I shouldn’t even have to be here because this shouldn’t be an issue, but he was adamant. He would rather have me tie up a teller for however long it takes when there's already 15 people in line, instead of helping me himself with only 1 customer waiting for him.

So then I had to stand in line for about 25 minutes, and then I was helped by a very nice teller who really tried to help me. I think her name was Diana. She called and spoke to people and said things were fixed and it should correct itself automatically very soon, but it didn’t . There were only 3 tellers available and I took nearly 30 minutes of her time while people waited just to make deposits, because Daniel did not want to help me.

I found their customer contact email address and messaged them about what happened, and I got a reply the same day that someone from the branch would contact me to discuss my issue. It was Wednesday evening when I thought about it again and realized that no one ever called. When I messaged the customer contact people this, they said someone would contact me as soon as possible. That "messages were replied to in the order that they were received." Yeah, same attitude as at the branch!

I messaged again that it was ridiculous that no one could contact me in three days, and I was closing my accounts. They replied again, this time saying that they checked with the branch manager, and he said that he tried to call me twice and left two voicemails. I could contact him at the number given. I checked my history and there were no calls and no voicemails. Why should I call him! I'm the customer!

I’m closing my accounts with Randolph Brooks and you probably should, too! They used to be a great company, and it really saddens me to see how poorly the Potranco branch is run.

I never thought I'd be in this position. I have sung their praises for years but this is ridiculous

Deposit Holds

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I deposited a $10,000 check online, 02/04/23 where I have a $10,000 limit on deposits. I then received an email stating that $4400 of that amount would have "delayed availability" and would be available on 02/14/23. After calling customer service for an explanation for the hold I was told that this was the new procedure, without any explanation for the reasoning behind it. I have deposited checks in the past with no issues. I was told they would review the deposit and I could possibly have MY funds credited by the end of the day. Also going forward, any large deposits will be held and I would have to go through the same process of calling customer service,sitting on hold, and maybe getting my deposit credited sooner than 10 days from date of deposit. If this policy does not change I will be looking for another bank soon.

Randolph FCU San Antonio Online Banking Not Available When You Opt Out Of Credit Card Interest Rate Increase

I have been banking with RFCU for a few years and had a credit card that paid cash back but in January 2023 they increased their interest rate and because I chose to opt out of the increase interest rate and yet still agreed to pay the credit card until paid in full, I learned today that I no longer have online banking privileges to monitor my balance and/or make payments at my convience any time of the week or day. They told me that the account is blocked because it now has a new interest rate that I opted out so my statement will be mailed to me for future payments. This is 2023 and online banking is not available when you have a credit card balance on an account??? I have excellent credit score, never made a late payment, and always paid more than my balance and yet now I have to go back in time and only have access to my balance and/or make a payment when a statement is mailed to me. Any credit card with a bank or store has it where you can access your account to view balance and available to make payments ONLINE. This back is going back in time and because I opted out which was an option available when I recieved the letter about the increase in interest and so now my online privilege is no longer available. NOT a good way to treat your valued customers.

They Will Keep Asking For Money

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they will keep asking for money until you have nothing to offer and yet you still will not get your withdrawal, i got helped by a legal agency broadoak-capital com and all what i was owed was retrieved back to me.

Run! Stay Away From This Bank

I've been a member with them for years. Never had a problem. Never had a NSF, nothing. I miscalculated and two bills went through, which created a NSF. They could clearly see I had the funds in other accounts. They decided not to pay it and let it go through twice. Charged me $96 for a single miscalculation. Refused to refund the fees. Told me I had till the end of the day it occurred to make it right. I explained I was out of town, as it was a holiday so I wasn't even checking my account. They still refused. I will never do business with them again. I'm definitely moving my loan and all my accounts elsewhere, so how much money are they loosing in interest as opposed to refunding a fee that isn't costing them anything? Fools!!! You learn something new every day and after all of my years of being a great client of theirs, they are so greedy and short sided so as to loose it all over $96. Find a bank that is reasonable and better yet...one that doesn't have NSF fees. There are plenty of them, I've checked.

Abysmal Customer Service

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I’ve been with RBFCU for nine years. It seems that customer service has now degraded to the point where you can no longer even get someone on the phone.
My most recent problem occurred when I could no longer print copies of checks that have cleared my account using their web site. This feature is important to me because I use the printed copies to keep business records. The checks I am interested in printing cleared my account more than two weeks ago.
Since I cannot simply call customer service, I am left with having to leave messages for customer service via the web site.
After waiting a day, I have been told that opposed to simply e-mailing copies of the checks in question they must issue a request to their records department and that it could take up to 7-10 days.
It seems as though they have taken the simple web site feature of printing a check and turned it into rocket science.
At this point I am compelled to search for a banking institution that better meets my needs and also provides viable customer service.
I simply refuse to put up with the type of abysmal customer service that currently exists at RBFCU.

RBFCU SUCKS

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Closed my account today with the WORST bank ever! They have been miserable to deal with for the three years I’ve banked with them. Don’t care about the customer at all! Paid off my mortgage early just to get away from this lousy bank. Good Riddance

RBFCU Customer Service Overhaul Needed ASAP!

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RBFCU always let's us down when we need them to step up and help in a problematic situation. After spending 2 hours on the phone with Amazon's above and beyond CS to find a random recurring charge attached to an old email. I called RBFCU because the charges from Amazon created several overdrafts. I explained the situation. Brandon, said our policy is you need a letter in writing, call Amazon back and request this letter. I wanted to know why I needed to go through another arduous process when they could clearly see the refunds from Amazon coming through. Amazon refunded every cent. Brandon basically said, it's our policy to do as little as possible to assist our customers in time of need. Our policies are not flexible, no matter your circumstances we have a one size fit policy. No letter. No help. Most financial institutions aren't even enforcing overdrafts, another indicator that customers are not a priority. Chase has excellent CS. Take some notes.

RBFCU Used To Be A Great Bank...

Paid a bill from savings and it left $.075 in my account which was below the $1.00 minimum. RBFCU returned the payment and charged me $24 non sufficient funds fee for the $0.25 less than minimum. It was my first time making this mistake so I assumed they would have some sort of forgiveness/grace. I thought wrong, they refused to remove the fee. In addition since the payment was returned I was charged a $30 fee from the company I was paying. Lost $54 over $0.25. The money was there, I just didn't maintain the $1.00 minimum. Thanks RBFCU for penalizing me for using MY money over a stupid minimum. Lesson learned I guess...time for a new bank that offers forgiveness over a quarter and values long time customers.

Misleading

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Do not trust RBFCU Investments/Ameriprise they are misleading and take your money or the people that work there.

RBFCU Is A Small Bank With A Minimalist, Ineffective All-Around-Horrible Customer Service

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RBFCU is a small bank with a minimalist, ineffective all-around-horrible customer service. Doing banking with RBFCU is like trusting your infant with your money. RBFCU staff have no experience, no efficacy and zero genuine desire to offer proper customer service when you need them. Do not count on them to do anything for you except harass you, investigate you and ask you 1 million silly questions when you dispute a mere $10 charge on your card. I do have Citibank credit card and these guys are true champions of customer service. Stay away from RBFCU as far as you can.

Worst Credit Union. They Are Acting Like Bofa Or WF Now

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They will use vague language to say what they are doing. Then when they get you to opt in to something that isn't fully explained, they will do everything in their power to take as much of your money as possible and then when you ask what happened, they will tell you it's your fault and they can't refund even one of the fees. They also will never refund fraud for you, because it was at "similar stores you shop at" like Target and Walmart. I'm sorry, I didn't realize I was the only one who shopped at Target and Walmart. They are not worth your time. They are thieves and are only out to take your money and never give it back.

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