Randolph-Brooks Federal Credit Union is headquartered in Live Oak and is the largest credit union in the state of Texas. It is also the 11th largest credit union in the nation. It was established in 1952 and as of June of 2023, it had grown to 2,412 employees and 1,083,002 members at 64 locations. Randolph-Brooks Federal Credit Union's CD rates are 5X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in Randolph-Brooks Federal Credit Union is open to those who live or work at Randolph Air Force Base, eight underserved areas of San Antonio and Austin, Texas, and employees and associates of the select employer group.
See current membership details
Related Posts
8/22 - Possible expanded membership eligibility for Randolph-Brooks Federal Credit Union
8/8 - RBFCU Conversion On Labor Day Weekend 2014
10/13 - Rate Drop At Randolph-Brooks Federal Credit Union
8/11 - Randolph-Brooks Federal Credit Union Cuts Certificate Rates
6/3 - High CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
2/4 - Randolph-Brooks Credit Union Rates Unchanged
10/10/10 - Top Long-Term CD and IRA CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
7/12/10 - Competitive Long-Term CD and IRA CD Rates at Randolph-Brooks Credit Union in Texas - Local Only
1/27/06 - 5.12% 2-Year CD at a Texas CU
None Better
Best credit union in the state of Texas, and you can now do business with them in the D/FW area as well as San Antonio and Austin.
Had a breathtakingly superior mortgage experience recently with them on top of 40+ years of doing anything and everything I have needed,
Randolph Brooks
Creating an account is fairly easy at this bank. The problem is everything that comes after opening the account. After moving, the bank only changed my husband's billing address, and refuses to change mine, so I have to use our old address and hope that nothing accidentally gets sent there. Also, their overdraft fees are ridiculous. Unlike some of the larger banks, if there are smaller fees that are scheduled to go through on the same day as larger ones that could cause an accidental overdraft, they will not allow the smaller charges to go through first. They will insist on the larger charge being processed first, and then you will get an overdraft charge of $24 for every single small charge that was pending. This has resulted in over $100 of fees for us before, and the bank will do nothing to help. We wanted to use a small bank because it is local and easy to access, but that was a huge mistake.
Great Experience Turned Bad
RBFCU was always great to work with, up until recently. I've given them the benefit of the doubt but can't take it anymore. Extremely long hold times and if you push one wrong number the automated system just disconnects the call. The different categories you need to complete your call have also been outsourced to different companies and all departments to different phone numbers (not even within the same system; ex: fraud is a different company than making a payment, disputes ect). I can't even take care of all my accounts in the same place other than online self service. I utilize self service as often as possible but sometimes you just need to speak with a live representative. I have had all my accounts, credit cards, car loans with RBFCU but have now decided to take my family's business elsewhere due to a recent horrible experience with a customer service representative. I was so friendly in the call because I also work in customer service and understand how it can be sometimes, but the representative was just straight out just horrible to speak with. Save yourself the time.
Extremely Poor Customer Service!
I was extremely disappointed in the Potranco branch in San Antonio and in Randolph Brooks FCU in general. I'm blocked from mobile deposits because of a problem on my adult step-son's account and it couldn't be resolved over the phone, so I had to go in person to get help and make a deposit. Last Saturday around 11 am I went in and saw a line of people waiting for a teller, and someone sitting at the front desk with no line. I told Daniel about my problem and he refused to help me, telling me I need to get in line with everybody else, that he has other costumers he needs to help. by this time there was one other customer behind me, but at least 15 in line for a teller. I explained that this is not a normal customer service matter, that I’ve already tried to resolve this over the phone, that I shouldn’t even have to be here because this shouldn’t be an issue, but he was adamant. He would rather have me tie up a teller for however long it takes when there's already 15 people in line, instead of helping me himself with only 1 customer waiting for him.
So then I had to stand in line for about 25 minutes, and then I was helped by a very nice teller who really tried to help me. I think her name was Diana. She called and spoke to people and said things were fixed and it should correct itself automatically very soon, but it didn’t . There were only 3 tellers available and I took nearly 30 minutes of her time while people waited just to make deposits, because Daniel did not want to help me.
I found their customer contact email address and messaged them about what happened, and I got a reply the same day that someone from the branch would contact me to discuss my issue. It was Wednesday evening when I thought about it again and realized that no one ever called. When I messaged the customer contact people this, they said someone would contact me as soon as possible. That "messages were replied to in the order that they were received." Yeah, same attitude as at the branch!
I messaged again that it was ridiculous that no one could contact me in three days, and I was closing my accounts. They replied again, this time saying that they checked with the branch manager, and he said that he tried to call me twice and left two voicemails. I could contact him at the number given. I checked my history and there were no calls and no voicemails. Why should I call him! I'm the customer!
I’m closing my accounts with Randolph Brooks and you probably should, too! They used to be a great company, and it really saddens me to see how poorly the Potranco branch is run.
I never thought I'd be in this position. I have sung their praises for years but this is ridiculous
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 8111 |
| Year Chartered | 1952 |
| Employees | 2412 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.17% |
| Return on Equity - YTD | 13.16% |
| Annual Interest Income | $343.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $16.91B$15.53B |
| Loans | Q2 2023vs Q2 2022 | $11.61B$10.57B |
| Deposits | Q2 2023vs Q2 2022 | $13.62B$13.33B |
| Equity Capital | Q2 2023vs Q2 2022 | $1.50B$1.36B |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$59.1MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $48.7MM$29.4MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
