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| 1 star: | (54) |
We had opened a Regions Bank account to have a local bank to deal with. We are still old school and like to talk to a person and when needed, to deal with a person face to face when needed. Regions Bank was our only local option and so we opened an account. Well fast fwd a couple of years and we needed them to help as as we were planning another trip overseas and wanted to use their bank card. We went into the bank to talk with a customer service rep (manager, teller, ?). They were a bit dismissive and borderline rude as we asked basic questions (i.e. fees, ATM availability overseas, log our itinerary, set limits, security, etc...) We travel a lot and we dealt with many banks so what we were asking were standard things we like to get straight before we travel especially overseas to avoid as much as possible any issues. Afterall, we never had a 'Regions' Bank card so we wanted to check everything now and not be surprised later over there. The manager acted as if she could care less, she didn't have answers and basically dismissed us when she walked away. Then it was discovered, for some unknown reason that they couldn't explain, but our bank cards were canceled 2 weeks ago!? We had no idea and had we not checked we might not have known till we were out of the country. No notice, none, just canceled for whatever reason, (cards didn't expire till 2025) and they nor their corporate office couldn't explain why. So we, right then and there, closed our account and were right back dealing with BOA. We talked with BOA's customer service and she went over everything, even logging our travel itinerary into our account so they knew where we'd be to avoid having our cards flagged or an unnecessary stop put on them while we're overseas (we learned this the hard way). Although we were familiar with BOA we still asked our line of questions because we never traveled to this part of the world so we double checked everything. She was polite, friendly, patient and thorough even reminding us of their direct 1-800 HELP line to put an immediate stop on the card if they were lost or stolen or for any reason should we need them while traveling. Regions Bank failed us in customer service or even common curtesy and respect. The manager was subtlety rude, dismissive and of no help at all when we needed their help. So this is why we, regrettably, are no longer customers with Regions.
My mom was attempting to transfer money into my credit union. These scumbags forced her to do a wire transfer instead of other methods. they claimed this was because she 'wasn't a co-signer on my account' Because security. they charged her $25 for the wire transfer. Gee... Lets completely ignore any sort of security when we can profit $25 instead...
I have been banking with regions for many years And have had many problems but stayed with regions being a loyal customer
On April 22 I made a mobile deposit like I have hundreds of times it was credited to my account then that afternoon it showed a hold til may 1 2024 I went to local branch they said they could do nothing I ask for corporate phone # they gave me customer service number customer service said they could not do anything and again I ask for corporate # they gave me a service center # and I was told there was no # to corporate in the mean time all my bills are due power will be shut off and nobody seems to want to help
I checked with the person that wrote Me the check and the check was paid by there bank
THIS IS NOT FAIR NOR IS IT GOOD CUSTOMER SERVICE
They will lie to your face and then make excuses to cover their butts
Never ever trust regions. They talked me into getting a heloc, that I didn't even need. I kept it in a safe for three years. One day a get a ding on my phone from kredit karma and I notice I was charged 1800. I call and find out that regions had put flood insurance on my home. My house is paid off and I buy my own home insurance. Note that my balance was zero and I know that they can make the excuse that they are protecting their assets.... but they had zero balance. My property alone is worth $35,000 or more with no house. Then I call mad and the guy on the phone, told me he had to stop and go to his happy place.... when he came back and told me, I asked for someone else with moxy. They sent a woman to talk to me. Kicker is to leave regions, I had to pay $2300 . No refund on insurance or nothing. Regular flood insurance is $900 a year. They are thieves and this is why they have a poor rating
a week ago I took a check for $100 from Kentucky National, my car insurance company, into Regions Bank in Franklin Ky on the square. The check had been printed ever so slightly off that the numbers wouldn't register via mobile deposit so I walked the check inside. The teller and the manager were nice enough to literally cut the check into pieces and taped it so the computer would accept it. I was so thankful! I even made a comment before I left that I was happy with that transaction and that I had previously had a bad experience with someone but that particular transaction made up for it in my mind. I left happy! thankful because I needed that hundred bucks after being in the ER the night before and I just wanted to get some bland food. I went to a local restaurant and my $11 transaction gets declined. I immediately think to myself "oh no I have no other way to pay for this, let me call the bank to see what's going on." I called, and Betsy Bean informed me at that point that SHE put a hold on that check because I didn't have enough money in my account to cover the funds if the check bounced. she did not give me a receipt. she was literally face to face with me (unknowingly, I didn't know who she was at the time) and did not tell me at that time that she held my funds. I have banked with Regions for over 6 years and while my account isn't large, it is utilized. I didn't just open this account last week. small town banking matters. ???? she berated me, told me she's worked in banking since 1986 and that's the way it is bc it's how it's always been. mind you Regions charges you 5% of whatever you deposit to access it immediately ??
NOW. yesterday! Betsy Bean called me from a phone number not associated with the bank (that popped up scam risk) and introduced herself and I told her "ma'am I have nothing to say to you." and hung up the phone.
I have called Regions Green line three times, I've tried walking in, and now I'm trying social media. I want a complaint filed and handled on someone who breaks the law. it was illegal for her to let me walk out of that bank without telling me she put a hold on the funds. I'm still not so sure that she didn't put a hold on it out of personal spite, because legally there was no reason to put a hold on a check for an account such as mine.
people's hard earned money are being played with and disrespectfed at the hands of Betsy Bean and Regions Bank in Franklin, and while I'm moving my account to Liberty Financial Credit Union, I'm standing my ground that this shit shouldn't be allowed to happen. please move your money to a better financial institution and trust your money with better people bc Franklin Regions isn't it.
It’s not possible have your paycheck in hold for no reason, I used the mobile app to deposit my paycheck and now it’s on hold for more than a week, why is that? I deposited one check on the counter and was just one day, now I have to deal with late pays fees for your fault. This will screw my credit report, I’m have just 3 weeks with this account and now I’m affected just for that, I even didn’t received my debit card. Worst bank ever. I just will wait for my money a I will close the account with this bulshit of institution. Regions Bank you Suck. I thought credit unions banks were worst than you.
If I could give a -20 I would.
I am an employer that has one of their employee's direct deposit at this bank. Last week's direct deposit for this employee went though easy as a breeze. This week because there is an s missing in the Regions name for the ACH deposit they will not release the funds to his account. (If it was missing this week than it was missing last week) The employee has called them and was told he needed to have me call. (We all know this is a lie but for his sake I tried anyway.) Sure enough they cannot help whatsoever. They could not tell me what step I need to take from my end to correct things despite the fact that I can provide a trace number that shows the money is with them. The customer service people are very pleasant. I feel so bad for them. Regions has them completely handicapped. They had no way to reach anyone that could be of any help. I would not encourage anyone to put your money into this supposedly legit bank.
Just drive 45 minutes to the only one that’s open on a Saturday, don’t risk depositing money via mobile
App on weekend or you are screwed. Enough funds to wholly cover the deposit and a one week hold and maybe they can fix on Monday. Ridiculous !
Honestly this has been the most unprofessional bank I’ve ever had the displeasure of being a part of it doesn’t matter whether you pay online, over the phone with an agent, OR IN PERSON! They will not accept your payment for credit cards. I’ve unfortunately been a poor soul attached to one of their credit cards for 3 years and I’ve had 8 bounced payments not due to the lack of money(I have plenty to pay their pitiful minimum payment) but due to the fact they don’t have customer service bums that know what they are doing, their online service makes windows 1.0 look like a super computer, their live agents are a less expensive hallmark card, the poor things are worse than useless(I’m calling them stupid because they are) and even when I went into a physical branch and paid that way I still managed to get something wrong. Im done, im sick of it, and honestly better not catch the CEO slipping on the streets I’ll curb stomp his dumb ass for all the late fees he brought me. Those fuckers ruined my credit score no fault of my own. Would rate in the negatives if I could.
I deposited a substantial amount of money via the Regions mobile app on Monday November 20, 2023 and it stated that my deposit would be available on November 21. That timing would be perfect as my family was planning to travel the next day to have Thanksgiving with my extended family out of town. When I woke up the morning of the 21st, I saw that the deposit had been acknowledged but stated it was being held until November 29, the following Monday. That was (and at the time of this review, is still) an incredibly inappropriate and unacceptable length of time to hold the funds. I did not (and still don’t) have enough money, without that deposit, to put a proper meal on the table for my family to enjoy Thanksgiving. Regions stole that from my family. Additionally, it was my wife’s and my first Thanksgiving as married couple. I’ve had my issues with Regions in the past, and can admit in retrospect that those have been my fault. However, this time I will not accept any blame. Regions Bank has absolutely devasted our family. I tried calling the corporate office and they told me to go see a physical bank. We were spending what little money we did have left traveling the day I made that call to get to my family. And now, without the money being available until Monday, we can’t afford to travel back home until then meaning my children will be missing a day of school. This has been inexcusable. I fully expect Regions to make things right, someway, somehow. They’ve robbed my family of a proper holiday.
To top it off, my wife and I are supposed to be enjoying our 1 year wedding anniversary on November 26, and now that’s not possible either.
Almost 50 year old account in good standing closed by Regions Bank without notice. Customers beware you may be next.
I would strongly recommend NOT doing business with this regional bank! I opened my small business account in 2020 when I was walking distance to a branch location. Since I have moved away and am not near a branch, it has gotten ridiculous. They want me to come into a branch for almost everything. No one seems to understand that I am not anywhere near any branch! All of my other banks allow me to do 99% of things online.
They took one week to send a wire that I requested. I had to email the CEO to get any action on this. I have now moved most of my money to another bank and they want me to walk into a branch to close the account! What a backwards bank that can't do online stuff.
0 stars
We were on fumes coming home and pulled into last gas station for twenty two miles. we had waited a gas was 22 cents less a gallon. We had money in account, but bank declined card despite the fact funds were in account, and overdraft protection in place. We ran card three times, but declined all three times. We got text message five minutes later down the road, card was declined to protect back because they flagged it, despite having used gas station numerous times and only 35 miles from house. When I called and asked for supervisor I was told bank will flag sometimes to protect card holder. There was no reason to flag this card and it caused great hardship for us running out of gas on a school night and what a celebration turned onto a horrible night. Bank accepted no responsibility at all, we lost hours of time and used one of our AAA calls. This should not have happened. in addition always a wait due to understaffed bank, always a line. Teller told us bank had issued a hiring freeze. Atm has been broken seven times this year.
I Melissa want to give a shout out to a bank teller name is Ms. Robin at the Roswell location I appreciate her for helping me open an account when I first approached the bank the first person I saw with her she greet me with a smile and she also offer me something to drink she helped me with the question I needed to ask she also explained thoroughly about the bank and the different account she also helped me make my choice of the account that I need to know about I appreciate her so much (Ms Robin you rocks )I appreciate her for everything she did for me she were very very professional at her job and I also like to give a shout out to her coworkers and I also recommend other people to go see (Miss Robbie )cause of her I have my account together and I have my life back on track thank you Mrs Robin keep the good work up
RUN FROM THIS BANK WHATEVER LOCATION IT IS!!!! THEY ARE THE REASON IM HOMELESS.. MYKIDS HAVE TO WEAR DIRTY CLOTHES TO SCHOOL.. AND I PLAN TO SUE!!!!! NOT GOING INTO DETAIL ABOUT EVERYTHING IVE DONE IT ENOUGH WITH THE CUSTOMER SERVICE REPS...WHAT I WILL SAY IS RUN RUN RUN !!!!!! OR PREPARE FOR THE BIGGEST MISTAKE OF YOUR LIFE!!!!!
The bank's actions have been inconsistent with the truth and lacking in basic courtesy, extending to the point of reporting to credit bureaus. Furthermore, despite having set up automatic debits, the bank's system deficiencies led to their failure to debit my account as intended. As a result, they imposed not only a late fee but also reported this matter to credit bureaus. Despite multiple attempts to communicate with them and rectify the situation in good faith, they remain indifferent and unresponsive to my concerns. This unjust situation has not only left me with unnecessary financial burdens but has also adversely impacted my credit score.
What a bunch of con artists. Bunch of stuff they don't tell you before you sign up. Like when you pay extra money to have an instant AC S transaction go through to fund your account when you first get your card and then it takes 2 weeks for it to finally post since it's your first deposit?? Thanks for telling me. Not to mention every time I try to order anything whether it be from Walmart or Amazon I get a order confirmation, then 5 seconds later they canceled my order due to suspicious activity. And hold my money for 10 days. Yet they don't skip a beat when 1:00 hits around when they collect their monthly fee which is outrageous to charge almost $10 for immediately checking account where they don't even take care of their own customers I give it a f-
Do not do business with Regions!! They LIE!!! I made a deposit and received a hold notice from the teller, signed and dated, stating that funds would be available the next day. The next day I received and email from Regions stating that all of the funds are now on hold for 7 days. Relationships are built on trust, if I cannot trust the word of the bank, in writing and signed by an employee, then there is no trust. I won't do business with a bank that I cannot trust. The branch would do nothing, the 800 customer service would do nothing. I have been a customer for over 20 years and my sons have all opened accounts with Regions but we will be moving our business now.
DONT BANK WITH REGIONS
I been with this bank 7-8 years. They used to be so good now it went to crap.the customer service is bad.they told me I couldn't cancel till the weekend was over and that my pending would all have to be gone.i told the lady today is Monday what's the problem.then she proceeded to tell me that she wasn't don't talking.now I have to wait till 8 o'clock tonight to cancel my account.she was rude and after I told her about me leaving she got more like she didn't care.also I kept on getting fraud and other random charges to my account and they can't take them out.but we go thu this everytime.i get fraud get me a new card and the fraud keeps getting out of my account. So this is a sign from a customer who been with regions for so long.DONT BANK WITH THEM ITS NOT WORTH THE TIME.GO SOMEWHERE ELSE...it might seem okay in the beginning but just wait.i have friends who banked with them and left along time ago.i wish I did too
I wanted to like Regions especially after leaving Wellsfargo after 18 years. First, they lied to me about the interest rate on my MMA. Quoted me one amount, then the next day emailed me that it was much lower and that the rates change daily. That would be fine if they quoted me that amount and the account was funded on another day, but it wasn’t. I went into the branch and was quoted the higher rate by the representative as well as her supervisor. Did a wire transfer which funded the account that same day that I was quoted the better rate. Escalated the complaint which did no good. The person in Complaints in Tennessee did nothing but listen and agree with me and said she would have the manager at the local branch contact me. The rate was never adjusted, never heard back from the manager after emailing the person in Tennessee again, so I moved the bulk of my money to a different bank. My checking account and small savings accounts are still there. On more than one occasion, I will receive a refund for something and it will show up in my transactions but it doesn’t reflect in my available balance. Since these accounts that are left at Regions are much smaller, it’s very easy to do the math. I do believe they steal money because they’re not applying my refunds. My balance never goes up when I receive a refund but shows up in the transactions as received. They are scammers and I’m already looking for another bank. I’ve only been with them since Nov 2022. The worst!
My complaint is that I did a card this year because of the great benefits and after I made my purchases the headache started it , when I got to make my first payment I couldn’t do it online , I tried to call and I waited more than 50 minutes till I get the chance to speak with a representative , I gave up , I went to they branch close to my house and there when I spoke to the manager he said only way for me to do my payments over my phone it was only if I open a checking account with them and make deposits to this account , I was like are you serious I never saw such thing in my life here , I refused and I told the manager to set up a auto pay he did and guess what next month they never deduct the auto pay but the Kate payment fee it was there , I went there in person and the manager couldn’t explained what’s going on, so he spoke to they’re people and they got my money back and stated to take the payments, next month after this I checked my account same thing happen , I got so upset with this going on and me going to this bank all the time to get this issues fixed and managers all embarrassed to see me there , I took money from my other account and I pay off this card that gave me 18 months of interest free in less than 6 months of having my first purchase and I will not use this card anymore because of all this mistakes they did , I just saw the negatives reviews and now I see how bad they are and thank god I never open a checking account !!! REGIONS BANK SHANE ON YOU FOR BEING LIKE THAT AND NO INVEST IN GOOD COSTUMER SERVICE , YOU NEED TO BE OUT OF BUSINESS !!!
Over the past year Regions has allowed over $2,200 in fraudulent charges. Every single time I dispute it they do nothing about it. I was homeless over the summer because of these charges. As soon as I get a little money to spend on myself (AT THE PLACE I WORK!) guess what? They blocked it, locked my card, and the police were at my place of work the next day.
Meanwhile, while my card is *LOCKED BY REGIONS* I get a notification on my mobile app for two $300 purchases. One five states away from a company that is just a string of characters, and one from Taiwan at a women's clothing store. Now, I don't buy women's clothes as I am not a woman. I contacted Regions about these and they said the purchases cleared their fraud check.
Unacceptable. Banking with Regions is not a good idea. I'm already in student debt and they are actively making it worse. Fuck 'em.
Paid too much in fees to get a loan considering I had to do all the work to get the settlement statement right. The underwriter had the wrong city and zip code of the house. The escrow was materially miscalculated. Now I am trying to do an external transfer. Tells me there are not accounts to transfer to but when try to add the account it tells me the account already exists. I find myself going to a branch frequently because I cannot resolve anything online. What is the point of online banking if I cannot accomplish anything ONLINE!!!
I had always heard all the horror stories about regions charging up to 30% of the check amount to cash a check from their own account holder if you the recipients of the check didn't have an account with them, but decided to open an account to redeem there promotional $400 gift to new account holders. Big mistake as it was a bait and switch technique designed to get you to deposit money and then deceive you into believing that you would get that promotional money. I waited the 90 days as per the offer and then called about 10 times over the next 3 months trying to find out why I still hadn't received the $400. Manager was "never there" except one time out of all those calls (not that I am stupid enough to believe that, and after stringing you along for 6 months using your money interest free, and getting the main branch manger involved, calling the corporate people etc, I am closing the account today and telling my story on ever social media, and review site I can find. This is the 5th review and I have it on 3 social media platforms. I hope you will help spread the word to warn all you know to avoid this scamming institution that abuses their account holders to the point that they have to advertise to buy you as a holder! Don't go near this place.
I have been banking with Regions for over 4 years and am getting ready to close my account. For the past several months I have noticed that my refunds/returns are now taking close to a week to actually be returned to my account, where before this time frame they were always returned immediately. Regions has blamed it on the vendors, but it has happened on several different occasions with multiple vendors. My cell phone provider removed a mistaken charge from my account 2 months ago, on the day they made the mistake and gave me a confirmation number. The charge sat in my pending charges for over a week after it had been reversed by my cell phone company, and verified by my cell phone company to a banker while on speakerphone in front of me, and Regions charged me multiple insufficient funds fees before removing the charge from pending and acting like it was never there. If it was never there, please explain to me where the insufficient funds fees originated from. I had multiple conversations with Regions employees at the customer service number (after fighting my way through an almost impossible automated system), who had charges refunded to my account because of this mishap... yet before the fees would be refunded, more fees would hit my account. I was then receiving insufficient funds fees because of insufficient funds fees that they charged me (and were being refunded)! I went into my branch to speak with someone because as a single mother, over 230.00 in fees in a 2 week period and not being able to use my debit card as needed for my kids, life was pretty tough. I have worked in accounting for over 20 years of my life and the teller I worked with tried to tell me that I was in the negative a month before that (as she pointed at a withdrawal amount on my statement, instead of the balance after the transaction). I explained to her that she needed to learn how to read a statement and I needed the branch manager to look at this for me. She went to get the branch manager and I could hear them laughing and making jokes as if I were uneducated. Then the branch manager came over, proceeded to try to tell me the same thing as her teller and spoke over me every time I tried to speak. I then got angry and told her what they were doing wasn't right and that I have children at home who need me to be able to use my income... which then led her to have me escorted from the bank stating she would call the police on me if I didn't leave right then. My bank account also looks very suspicious if you go back and view the charges from that 2 week period, which will be very hard to explain if I choose to buy a home or do anything that requires bank statements. I ate the money they stole from me and continued to work and make it up, but now 2 months later, I am waiting on returns to process that showed up in my account 3 days ago and have now mysteriously disappeared to be seen whenever Regions decides to stop using it for their own interest. I will be closing my account as soon as my direct deposit is processed this week.
Once again Regions Bank charged MORE overdtaft fees in my checking account on the same day TWO depsits were made. One of which is an auto deposit. YTD I have been charged roughly $900 in overdrafts while an auto deposit was reflected. I have photos of my account proving this. It is criminal! 20 yrs banking with these folks and this is how they treat their customers. I have already complained SEVERAL times and was told to CALL their media relations poc. It's difficult to call when you're trying to work 2 jobs, care for a child with a neck injury and you're dealing with banker's hours!. I think I'll do a montage photo of all the screen captures I have showing deposits, then a few hours later regions stealing several $35 overdraft fees. What great timing to do this right before Christmas. Need to change dozs of auto bill pay drafts and child support AUTO deposits, A HUGE task and inconvenience. Look for a bank you can TRUST with your hard earned money. Avoid Regions Bank.
Regions are trash. I deposited an initial deposit and they CLAIM that they did not receive it. Stay far way from this place. They can't find my deposit. At this point, ALL these negative reviews are straight FACTS!!!
I was unable to contact them when I needed. The "message us" tab at bottom right of their website does not work. The voice prompts on the phone just kept me going around in circles, even when pressing zero. I left a message for help on the social media FB page, and nobody ever responded. So two days later I called to close my account, and they charged me a $25 fee stating it was because the account was not open for a full 180 days. So I got charged $25 for their incompetence.
I had a CC and enrolled for automatic payments. THEY NEVER SUBMIT MY REQUESTS! I kept paying so many fees with a huge interest. i had $300 on my CC and over $1,000 in fees. They are crooks! Always hang up on you, always transfer you to the wrong person and don't ever know how to do their job properly. This bank profits off of stealing money from people. Seriously the most frustrating company I have ever dealt with my whole life. DO NOT EVER OPEN AN ACCOUNT WITH THEM!!! EVER
I opened an account to receive a promotional bonus. I asked multiple times about fees and was assured if I met their criteria, I would not get any fees. But, surprise! I still got a fee. Honestly, I expected it based on some of the other reviews, but they offered $400 to open a new account, so I thought it was still worth it.
I got the bonus and naturally wanted to close the account due to the high fees. At first, I thought I couldn't figure it out online because it is a very poorly designed online banking experience, which it is, but it turns out my account was locked! They would not allow me to withdraw the money unless I visited a branch or sent them a notarized letter. I read a review below, and it looks like they'll charge me a fee to close the account.
There are plenty of better banking options out there. Avoid Regions.
Be very weary of opening any kind of account with Regions Bank. They play bait and switch with their customers and do not honor their bonus offers. Regions makes their customers jump through hoops to earn their bonus offer as an incentive on to open a new account however when it’s time for regions to honor the incentive the customers will be denied the bonus offer despite meeting all requirements. I have contacted my district attorney’s office as well as the BBB. I have posted many reviews on Google and Yelp about my experience with Regions Bank as well as telling my story to friends, co-workers and neighbors. I am putting the word out and have halted over 8 potential Region’s customers from opening an account and 4 others to close their current account with regions and bank with another institution. I encourage all other Regions Bank customers who have been denied their bonus offer to do the same. This fraudulent practice by Regions Bank is not only unethical, in the eyes of the law this is completely illegal. Regions Bank does not value their customers.
It is extremely difficult if not impossible to do business with an unethical banking institution such as Regions Bank that you cannot trust. They do not honor their business dealing and are very unprofessional. Until Regions makes this right this will be my personal mission to get the word out on how dishonest Regions Bank is to their customers. Major red flag to bank with this company that couldn’t care less about doing the right thing and honoring their promotions. Regions is a den of thieves’ bank with them at your own risk.
I see a lot of 1 star reviews, but I have only good things to say about my Regions bank. One month, my employer made an error and did not direct deposit my money into my account. I went in and talked to someone at the bank and they allowed me to overdraft (without charge) enough to pay my rent on time while my employer got the mistake untangled. The bank officer said if I needed more, to come back. In this world today, who would do this? I pride myself in not being late with bills, so it was important to me to pay the rent on time, and my other bank was in another state, and I could not get to it in time. They have won me as a customer for life.
Regions is the worst bank ever if you deposit checks they put a hold on them for no reason this bank is not health at all. They block your calls I got my money because I when and sit on the branch for hours. Other wise I would still be waiting on my money this happened in June and now they did it again. Is there a place I can go to and file a complaint?
This bank stole my money from my account the money is missing out of my bank checking account but there is no transaction to prove that the money is missing so I can’t even dispute it so with this being said I believe my money was stole by the bank or someone working in the bank and this not the first time this has happen to me since I been with this bank they lie and steal very well. Now my money is gone and I may never get it back. I’m seeking a lawyer for this situation.
My husband's wallet was stolen & his card to our small business account along with it. We reported it & canceled the card. A WEEK later a transaction was approved on his card that was CANCELED & it over drew our account by SEVERAL THOUSAND dollars! I called the branch immediately & was told that the "back office" hadn't yet completed the cancelation of his card! They're disputing the charges but we've had issues before with them & disputing inaccurate charges for MUCH less so we're not putting any stock into their dispute process. This very well may cost us our reputation as well our livelihood! We've lost ALL faith in this bank & plan to move our accounts elsewhere! Protect yourself & your money DO NOT BANK WITH REGIONS!
I would give a -1000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000. If I could. ABSOLUTE THIEVES. BANKS ARE SUPPOSED TO BE TRUSTWORTHY. I AM NOT SURE HOW REGIONS IS EVEN CALLED A BANK BUT IN REALITY THEY ARE THEIVES. I TRULLY CAN'T BELIEVE I TRUSTED THEM. THEY HAD MY ACCOUNT LOCKED DUE TO FRAUD AND THESE IDIOTS CUT ME OFF FROM MY OWN MONEY FROM PURE NEGLIGANCE. I HAD TO WAIT 7 DAYS TO ACCESS MONEY THAT SAT IN MY ACCT AND THEY KEPT SAYING THEY WERE FIXING IT AND WHAT A HORRIBLE PLACE. THEY MOST UNPROFESSIONAL, LIARS AND WHEN YOU ASK FOR THEIR NAMES OR IF YOU CAN RECORD A CONVERSATION, THEY FREAK OUT BUT I RECORDED THEM ANYWAY!!!!!!!!!! I AM SUEING THE PANTS OFF OF THESE IDIOTS.
Received a promotion in the mail that if you open a checking account and deposit $1,000 into the checking account Regions would deposit $400 into your account after 90 days. The promotion had my husbands name on it but he passed away 6 + years ago. The invitation stated this offer can not be transferred but it also said that other persons residing at same address can use the offer. I assume me being the wife and living at the same address, I would be able to use this promotional offer. The person at the bank told me that I could use it if I not only opened a checking account but added that I needed to open a credit card and link it to my account with auto pay. Then after 90 days the branch manager would do an override and deposit the $400 since I would be showing a better bank relationship.
Now this offer did not say anything about opening a credit card or linking it to my account. The person helping me said it would take about an hour to do this. I had another appointment so I told him I would return another day before the promotion expired.
I returned today 4/28/22 to the NSB office and the original person I spoke with was not there. The customer service representative that I spoke with today told me I could NOT use the offer even though the advertising brochure that I had said I could. They said Bank management was not honoring it.
Now, in my opinion I am very leery of this bank due to their false advertising, then bait & switch (trying to get you to set up another credit card account and linking it to your checking account)
Then, not letting you use the promotion anyway. The Customer Service Representatives seem very confused on procedures at their bank.
After reading a lot of the reviews from other customers I am glad that I did not open an account at Regions Bank.
I only had this bank for a month and two and this bank has already caused me plenty of problems. Yesterday i had exactly $100.43 in my savings account. I woke up and all $100.43 was cleared from my saving and i was told i would not be able to get my money back. Im not even angry im just going to change banks ??
2/22/2021
Deposited $1600 in a faulty ATM
Marion Indiana Regions Bank
My cash deposit jammed the machine ( ate it )
Spoke to a banker on the screen of the ATM
I was given a receipt and was told in 3 days I’d be credited my $1600 because it now had to be hard counted.
WEEKS later after calling the claim dept several times I did receive my money
I paid my bills and threw my receipt away … and then about a month later I received a email that my account would be -1600
I freaked out !!!
Now how does $1600 magically disappear out of a ATM ?
Claims department will not reopen the claim I have to deal with this directly with the branch and the branch is where my money went missing so I do not have much faith
Police … Lawyer ??
What’s next
Worst bank in the world! I have money that disappears all the time!!! I will pay a bill and it will be processed and taken out and 3 days later it will come back into my account and I get charged $35!!!! One time the money didn't even come back into my account it just disappeared and I still got charged the $35. I have had nothing but problems since day 1!!! I finally switched banks last week!!! Even when I went to any place to make a purchase, I would have problems swiping my card and the cashier would say this always happens with a regions card!!!!!!!
Regions will steal your money constantly, your available balance is NEVER accurate!! You will have to keep up with every transaction so you will know how much money you actually have!!! But it still want add up right!!!
They ripped me off for $700! They were so nice and offered so much until I actually opened the account and asked for the incentive that I signed up (and had to jump through hoops) for. They refused to give me my money so I immediately closed the account and they stole what little was left in my account as “an early termination fee”. I’ve heard many stories i their shady business practices since I closed my account so I’m happy that I found out before I lost more money.
We opened a checking account with Regions in 2015 when we finalized our mortgage with them. At the time we thought we would be changing banks. However we decided to stay with our current bank but never closed the Regions account and never signed up for online banking. We opened the account with $50 and never used the account. Today we closed the account. Of our $50, $14 was returned to us. We were told it was for low balance fees for July and August. Coincidently, we refinanced our mortgage with another bank for a lower rate in July. Up until then we were not charged any "low balance" fees. Today, I also requested the last 6 months of statements and was told I would be charged $5 per or $30 for them to either mail them to me or for me to pick them up at a branch. I will never use them again for any of my financial needs nor would I recommend them to anyone.
Terrible customer service, I have been with this bank for over 10 years and when I have an issue they are not helpful at all. They scam with overdraft fees at a time when a lot of other banks are doing away with them. I checked one day and had money in my account, I transferred money in overnight because of a bill that was going out but when I checked the next day they had charged an overdraft fee even though I had enough money in the account. The overdraft fee put me into overdraft so I then had to cover that fee otherwise they would have charged me an overdraft fee on the overdraft that they caused. When I addressed the issue with them they were not helpful at all. I keep my money mostly with Ally Bank who are wonderful and don't charge overdraft fees at all so now I will close my Regions account and transfer everything to Ally.
Region’s will close your account that is in good standing for no reason. They refuse to give an explanation and are Extremely Rude. I will continue to post bad reviews and file complaints
I have bench with regions since my son was two years old and he is now 10. I've never had an overdraft or a bounced check and if I made a charge and accidentally overdrew I always immediately transfer money from my savings to cover it. I keep majority of my money in my second checking account and then I have a front account that I use for online payments and Banking and bill pay because I happened to get frauded a lot because of my online transactions. They have always been helpful and in any case of fraud and know me by name. I have worked for three different companies in the last 8 years and I've recently got a check that was from a new company that just opened and it's the same people I worked for it's just they opened up a new Branch because they merged their business with another and I deposited my check like I always do and this morning I realized that it was on hold. I went up to Regions I spoke with Helen who actually helped me open my account originally and they explained to me that they can't lift anything because I deposited the check through the mobile app online. They told me they're called the toll-free to recents number and they would probably try to refer me back over to the branch but said they couldn't do anything. When I call I spoke to several agents over the next several hours each one being more rude than the last and they didn't sound sincere whatsoever when I explained to them that I'm a single mother with two kids and that covid struck us down for a while and I've been living off my savings that I'm getting really low and I'm having to rebuild basically because of all of the pandemic stuff. They're keeping my check until the 28th. That is a 10-day hold and is absolutely ridiculous and unnecessary. It's from Chase Bank which is right next door to them, there's no reason they can't call on Monday morning and verify the funds and give me my money. Now I have to get a loan from my boss until the check comes back to me and then I have to reimburse her. It shouldn't be like that and there shouldn't be an issue with anybody working at a Regions Bank to deal with an issue that happened through the online app. They should be one of the same because they represent the same business in establishment. They are no longer suiting my needs and this is a major inconvenience and what I find most upsetting is that everyone who cashed the same check for the same merchant account on Friday has no issues and their checks are cleared. Shame on you regions for your business and your practices and you hold people's money hostage and apparently it's not just me so it's only a matter of time before your customers see their banking services elsewhere. I know I'm going to be opening up a second account and closing mine soon.
This is a scam bank. I magically now owe them $378 and I have two charges on my account that are not mine. Every representative is extremely rude. I opened up another account at bank of America. This is by far the worst bank I have ever had. One minute I had $300 and then $93 and then $200. Based on the reviews, I'm not alone. I guess they had to run a scamdemic because they took a hit. PLEASE GO TO ANOTHER BANK!!!
I wish I NEVER opened an account with them! They put holds on every single paycheck I deposit. For over TWO weeks each time. I decided to start depositing $5 checks every week which all clear by the next day. But anything significant that would make or break me like my payroll checks, they hold it. They must be floating our money to each other. Taking mine to cover yours youve been waiting on and then yours to cover mine in 2 weeks. I will guarantee they are going under because I used to have them 10 years ago and it was not like this. And the customer service reps are DISGUSTING people. ALL except for ONE that I've talked to. She tried so hard to help, she even went ahead and stopped the hold and got it to go through for me. Just for it to hit my account at 6 a.m. and DISSAPEAR an hour later!! I was then told "she wasn't supposed to do that." Wow.. then they told me it "wasn't their fault" and that it was actually Chase's fault (my employers bank) that THEYRE the ones holding my money. Even though my boss told me they cleared the check and took the money out the same day I deposited it. So Regions had my money already, knew it was a good and legit check, and still lied and said chase was the one who was holding it up. Just WOW. Pull your money out guys asap, they're going under!
I literally deposited $800 in my account Friday and I’m broke now. Something isn’t right about this bank. This is not the 1st time this has happened. I’m going to switch banks.
It’s a shame... I’ve been with them for almost 20 yrs
Regions has for 3 months claimed that my check didn't arrive until 3 weeks after I mailed it. Funny thing about that, I always mail another check to Advancial credit card the same day, and it clears in 3 days.
So Either Regions is a LIAR, wanting to charge $37 Late Fees, or the USPS has FAILED. But Regions charges late fees in either case.
AND THEN TRY TO CALL REGIONS!! YOU WILL WAIT 30 MINUTES, and maybe never get the issues resolved.
I'm disappointed! It's been 3 weeks my bank account online has been block do fraud activity, I've called customer service, I've been to my local branch more than 5 times is still block! Why is this still going on very disappoint!! I need someone to tell me guide me to resolve this issue once and for all please.
This is the worst bank ever! Whatever you do don’t bank with them. Customer service sucks. Froze my account without notice. Trying to get answers from anyone is so difficult. I keep calling and visiting the branch but of course they keep telling me they are waiting for the back office to respond. Well I guess they have a pigeon communicating with them because it is taking forever. I rather keep my money in a shoe box then to bank with regions ever again.
Really wish I could give them negative 100 stars
My account has been locked well over 2 months now for what they claim fraudulent activity. Was told needed to wait 10 days the call back waited then called then needed to wait another 15 days then go to local bank. Done that. Bank manager tells me he will do request for unlock it would be done by Monday here we are a month later and still have account locked. Spoke to fraud department they are just waiting on bank manager to send a request for the account to be unlocked he refused to answer respond return calls. I have sent complaints to corporate I don't even know what else to do at this point.
I was charged an amount not made by me, paid it anyway, and they never reimbursed me. Goodbye!!!! Thank God it wasn’t 1000’s!!!
First of all.. they deserve NO stars AT ALL.
I have banked with Regions on and off since my late teens or early 20’s. I should have never gone back to them after the first time I left. They are HORRIBLE! They will find absolutely any and every way to steal from you! They do NOT care about their customers or their business with them. We are smack dead in the middle of an ongoing pandemic and above all else, they show no care or concern and no compassion for the customers of theirs that are being impacted every single day. It’s no secret that it’s millions of people without a job, and although I’m fortunate enough to still have one, my job has still been hit REALLY hard and we have yet to get back to where we were pre-pandemic. Longer story short, Regions holds money and debits entirely TOO long! For WHATEVER reason, it took them like a WEEK to release funds that I sent to someone through CASH APP! It NEVER takes that long! It takes them for freaking EVER to release ANY funds that you might have pending. THEN when you THINK you have enough in your account and something gets drafted that you don’t know won’t be covered, they INSTANTLY draft your account with an overdraft fee!!!! WHO DOES THAT?!! Oh yeah, REGIONS!!!! They have managed to swipe at least $300 or more from me from overdraft fees because THEY take too FREAKING long to post and release funds!!!!!!!!! Then when you TELL them that you want it to not let whatever come out of your account that isn’t there, they tell you they’re going to charge a $36 RETURN FEE!!!! Like WHAT THE H ELL?!! Smh this is by far the worst bank.. it HAS to be! And I spoke to one of the main head guys before and he was SO careless and nonchalant and did NOTHING to help the situation. He DIDNT care that I wanted to leave their business. He was just awful. I HATE this bank! I cannot WAIT for the day they crumble to the ground for being the CROOKS that they are! F*cking pathetic! They are preying on people in their most vulnerable moment right now and I think that is the sickest sh*t ever. Smh I should have stayed away from this bank when I had the chance. They are AWFUL and I would NOT EVER recommend them to ANYONE!