| 5 star: | (3) | |
| 4 star: | (1) | |
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| 1 star: | (3) |
If you would like to ruin your credit score with their inefficient payment system, then apply for the SSFCU HELOC. The set-upped payment would not go through with no notice/email and 30 days later, you will get a letter plus losing 88 credit score.
My husband & I cannot say Enough about the Aurora Branch. They are kind, considerate, very helpful & patient. Lenny the Branch Manager and Yvette a Member Service Representative have gone Above & Beyond!! Whatever our needs where they were to help! We would Highly Recommend the Aurora Branch to Everyone! Thank You, Lenny, Yvette and the Whole Aurora Staff (Roberta, Julie...) We Greatly Appreciate All You Do!!!
M & K
Do not get auto loan with Security Service. Incompetency runs rampant.
Did not get my coupon book and had to call so they could mail my account number I. Spent time over the phone making payment and setting up auto payment. I was contacted that my payment was late and my credit score had been dinged 88 points. I never received a call to or email the automatic payment didn't go through.
. When I called to see if I could rectify the reporting to the credit bureaus they said there's nobody I can talk to and there's nothing I can do.
I tried two more times to set up automatic payment and it didn't go through.
Mobile Phone Protection is a scam. I was impressed with this perk and didn't expect it to be perfect, but reality seems it is literally non-existent. Took me 20 minutes on hold with their 800 number just to get the "non-account number Monitoring ID" required to file a claim with their 3rd party insurance provider. After finally having the information I needed and answering all of the required claims prompts, I got this message:
Thank you! Your claim has been successfully submitted!
Our Claims Department will contact you as soon as possible. Please wait to hear from your adjuster before proceeding with any repair.
Your claim number will be assigned and provided by your adjuster once the claim has been reviewed.
Thank you for using Worth Ave. Group
3 DAYS LATER AND NO CONTACT OR FOLLOW UP....SO... MORAL OF THIS STORY, you can expect to be without a phone if yours isn't functioning, for as long as they feel like leaving you without one, and expect you to NOT REPAIR IT, until they get back to you... with no indication of when that might be. OH and they only ask for your phone number to contact you... that's pretty ridiculous when they know you have a damaged, stolen, or lost phone! Nowhere did it ask for an email or alternate method of contact.
I intend to find another bank just because this makes me feel scammed. It's been 24 hours since my claim was filed, nor any contact from anyone, no idea when to expect contact. No number for my claim, not any means to contact anyone about my claim and ask any questions.
SERIOUSLY FALSE MARKETING on SSFCU part!
I love this Bank always reliable & trustworthy. Chris is always fast & helpful! As is the other employees no complaints.