Security Service FCU is a large, Texas-based credit that offers its members a wide range of personal and commercial products and services. It also provides home and consumer loans on the lending side of its business.
Its checking accounts range from standard and free, to interest bearing with requirements, to youth-focused accounts that come with a debit card and free checks. Security Service’s basic savings and money market accounts offer unlimited ATM transactions and have low minimum opening balance requirements. Its Club Savings account does not allow for withdrawal due to its higher rate of interest return. CDs and IRA CDs are also available in term lengths from 3 months to 7 years, and one CD account allows for penalty free withdrawals. DepositAccounts.com has recognized security Service in the past for its CD offerings. The credit union also provides access to investment and insurance products through its agents. On it business banking side, it offers many deposit accounts that are similar to its personal products. Security Service FCU also has a rewards program that gives incentives to members to both save and spend.
Security Service FCU online banking was the first credit union in the San Antonio area to implement the feature for its members. It has a network of Security Service ATMs and is also a member of the CO-OP ATM network. Its web-based banking platform provides members with the ability to perform account management functions like bill pay, paperless statements, fund transfers, and ordering checks.
Security Service FCU was chartered in 1956 and is headquartered in San Antonio, Texas. It was originally organized to serve the needs of members of the U.S. Air Force Security Service and has since expanded its membership after acquiring dozens of credit unions over the years. The credit union offers scholarship opportunities to local high school students as it seeks to provide a community-oriented atmosphere among its members.
Field of Membership Restrictions
Membership in Security Service Federal Credit Union is open to those who live in Arizona, Arkansas, Colorado, Kansas, Louisiana, Nebraska, New Mexico, Oklahoma, Texas, Utah, and Wyoming. Immediate family members of current members are also eligible to join.
See current membership details
Positive Experience!
There is an expression that says: "If you got it - flaunt it." As such, my wife and I have been members of Security Service Federal Credit Union for about 13 years now and we recognize that this credit union has favorably 'got it.' So...we are kind of 'flaunting' it for them here in this review. This is because we have had real positive experiences with this financial institution over the years. Simply put, SSFCU has excellent management and personnel. It is this strong team that ensures its members receive the best possible service. This credit union is both fair and reasonable in their business practice. And this, to us, is a very important quality to consider in any financial institution as it helps to ensure that its members are being fairly and ethically treated. We give SSFCU 5 stars!!
Updating My Review
I am updating a one star review. I had recently had a truly bad experience with a Call Center rep, but my local branch in Broomfield reached out to me and made it right, so I am upgrading my review to 4 stars, because they were not only responsive to my complaint, but are actively working to fix it so it doesn't happen again. I still knocked off one star for the hassle I experienced in dealing with the call center. I have had very good experiences with the Broomfield branch in the past, so that experience still holds, as far as the Branch is concerned.
Security Service, Aurora Branch
My husband & I cannot say Enough about the Aurora Branch. They are kind, considerate, very helpful & patient. Lenny the Branch Manager and Yvette a Member Service Representative have gone Above & Beyond!! Whatever our needs where they were to help! We would Highly Recommend the Aurora Branch to Everyone! Thank You, Lenny, Yvette and the Whole Aurora Staff (Roberta, Julie...) We Greatly Appreciate All You Do!!!
M & K
Excellent Bank & Service!!
I love this Bank always reliable & trustworthy. Chris is always fast & helpful! As is the other employees no complaints.
Horrible Payment System /HELOC
If you would like to ruin your credit score with their inefficient payment system, then apply for the SSFCU HELOC. The set-upped payment would not go through with no notice/email and 30 days later, you will get a letter plus losing 88 credit score.
Incompetency
Do not get auto loan with Security Service. Incompetency runs rampant.
Did not get my coupon book and had to call so they could mail my account number I. Spent time over the phone making payment and setting up auto payment. I was contacted that my payment was late and my credit score had been dinged 88 points. I never received a call to or email the automatic payment didn't go through.
. When I called to see if I could rectify the reporting to the credit bureaus they said there's nobody I can talk to and there's nothing I can do.
I tried two more times to set up automatic payment and it didn't go through.
Mobile Phone Coverage Scam
Mobile Phone Protection is a scam. I was impressed with this perk and didn't expect it to be perfect, but reality seems it is literally non-existent. Took me 20 minutes on hold with their 800 number just to get the "non-account number Monitoring ID" required to file a claim with their 3rd party insurance provider. After finally having the information I needed and answering all of the required claims prompts, I got this message:
Thank you! Your claim has been successfully submitted!
Our Claims Department will contact you as soon as possible. Please wait to hear from your adjuster before proceeding with any repair.
Your claim number will be assigned and provided by your adjuster once the claim has been reviewed.
Thank you for using Worth Ave. Group
3 DAYS LATER AND NO CONTACT OR FOLLOW UP....SO... MORAL OF THIS STORY, you can expect to be without a phone if yours isn't functioning, for as long as they feel like leaving you without one, and expect you to NOT REPAIR IT, until they get back to you... with no indication of when that might be. OH and they only ask for your phone number to contact you... that's pretty ridiculous when they know you have a damaged, stolen, or lost phone! Nowhere did it ask for an email or alternate method of contact.
I intend to find another bank just because this makes me feel scammed. It's been 24 hours since my claim was filed, nor any contact from anyone, no idea when to expect contact. No number for my claim, not any means to contact anyone about my claim and ask any questions.
SERIOUSLY FALSE MARKETING on SSFCU part!
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 11065 |
| Year Chartered | 1956 |
| Employees | 1952 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.53% |
| Return on Equity - YTD | 4.95% |
| Annual Interest Income | $651MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $13.71B$13.36B |
| Loans | Q4 2024vs Q4 2023 | $11.36B$11.48B |
| Deposits | Q4 2024vs Q4 2023 | $10.42B$10.07B |
| Equity Capital | Q4 2024vs Q4 2023 | $1.47B$1.39B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $112.1MM$108.7MM |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $113.1MM$84.4MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $1.1MM$493K |
