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They utilize deceptive practices to keep information from you. Their mobile app is always behind. Transactions that come in are hidden and the balance is ahead and wrong. Leave you to wonder why the balance is different. It’s just deceptive and so wrong. Something should be done.
My father and I went to the Saginaw branch to close his accounts. We were told we had to do that with a personal banker. I have closed acts w/ tellers in the past, so I couldn't understand why I had to go to pb. We had most current statements, so it would be pretty easy to figure the balance. We waited for pb for almost an hour. When we finally saw the.customers leaving, new people started going directly to pb and was being greated by him. During our 50 minute wait, we noticed the lobby was very slow, so tellers were not busy. When the pb started greating and helping walk ins, I really lost my cool. I ended up yelling at him. There is no reason why closing acct should require a pb. Especially when there is only one person available. My father wanted to close his account because of excessive service charges. By the time we finished, the groceries in the car were thawed. If the duties are so unevenly distributed, maybe there should not be so much hobknobbing with customers. No body was rude or lazy. Years ago I took in a personal check to cash but I would have to pay a service charge. That check was returned due to closed acct, and I was charged over $50.00. I have all sorts of stories about the problems this bank has caused.
The customer service is incompetent starting bank manager all the down to reps answering calls. I left a message requesting a callback, which never happened. They are supposed to mail out annual statements from my individual retirement account, however, failed to do so. When I tried to get electronic access to my account, the bank manager claimed he had a computer problem (yeah, it's a bank in the 21 century). The same manager failed to provide a satisfactory explanation why my statement could not be sent by mail. We've been customers since 2003 and we are done with this bank.
They have acquired numerous other Banks that had terrible service so they wend out of business. Simmons Bank continues to have terrible service. At least one of the former Banks that Simmons Bank now owns decided to have a gimmick about Identity Protection This and Accidental Death That, which I do not believe one word of it. It simply is a scheme to charge a Monthly Service Fee. I got a letter successfully from them where they said they are eliminating all these Gimmicks. They are finally no longer claiming to offer things that I really doubt Ever Even Existed. They continue to charge Monthly Service Fees. Their customer service continues to be discriminating. ... They do not care for my Accent. ... Calling them is unacceptable. Their website November 16, 2021 had numerous "OOPS!" Errors which eventually signed in and first was intercepted by a Terms Of Service. They deny Access To Money in my Checking Account with them unless I agree to surrender every form of Legal Action against them. As for Visiting them, I intend to eventually ... so that I can close my Checking Account. I have various Bank Accounts with a completely different Bank. They are completely out of The Simmons Bank League; Simmons Bank can not compete. This other Bank I have Accounts with has much better service. Customer Service. Web Site, which does not have annoying and very demanding and even unacceptable Terms Of Service. Seriously I recently have a new installations of Microsoft Windows which requires the same "ACCEPT OR NOTHING AT ALL!!" demands. However, Not even Microsoft (!) is that demanding as Simmons Bank. Currently I can access my account. However, these Unacceptable Demands can not be found again until the next time they "Update" them. Sending them to me on paper and without charging me. And finally, I can not even access any Bank Statements unless I have the Mobile App.
My home mortgage was taken over by Simmons bank nearly 20 years ago. I have had nothing but problems. Currently, they took money in escrow to pay my insurance. Did NOT pay my insurance. THEY said that they were going to pay off the 200.00 owed on the house and send me the rest. THEY KEPT that money. They did NOT do the paperwork to show the house has been paid for and now, apparently, they are going to 'foreclose' on the house so they get to keep it. These people are corrupt. I get different stories constantly and am filing a complaint with the Federal Reserve and the Treasury Dept. about them. My next step is to contact a lawyer.
Customer service is horrid. Received conflicting information from the online customer service versus the lady that called me 24 hours after someone was supposed to call. 10/10 DEF WOULD NOT RECOMMEND.
I have been banking for over 50 years. Never in my lifetime have i ever encountered such poor customer service attitudes and lack of ability to be helpful as I have with this bank. Our pervious bank merged with Simmons, we held over a balance of 6 figures. Every time i went into the bank i was treated as if i was an inconvenience. I finally stopped going in person, but even the telephone customer service was not much different. We finally moved all our money to a bank that treats us with respect and are helpful. My recommendation to anyone looking for a bank to never ever bank with Simmons. I don't even know how people continue working with and for them. Even my friend who had worked for the previous bank when it merged with Simmons had to leave their job because the management was horrendous and the working conditions sucked for them.
Got told I’d receive my money next day and now I’m waiting a week. Would’ve definitely went somewhere else because I’m in need of this today. Won’t be banking here anymore
Simmons Bank is by far the absolute worst baking experience I have ever had in my entire life!
We have had nothing but problem after problem after problem with Simmons Bank not just the associates but the software the glitches in all of their systems.
They recently did an update to their mobile banking in which it lost all of my accounts for my external accounts that I need to transfer money from Simmons bank to external accounts. No one can explain to me why this happened no one can explain to me how I can be fixed no one can seem to get the information back so now I just have money floating around out there my own money but now they’re wanting me to pay $15 to do a wire transfer for my own money.
That’s just the tip of the iceberg when they first bought Landmark Bank and we were all switched over to Simmons the planning of which was very well planned out the execution is like Mickey Mouse did it nothing worked none of their phones worked you couldn’t talk to a real person you had to wait in line for 2 to 3 hours at a time to talk to an associate just to get your own money. It was at that point where we moved the majority of our money to a much larger well-known bank and have not had not one problem with that bank we had to leave certain accounts open at Simmons Bank and we have had nothing but issues with those accounts for a year now! With so many other choices of banks out there I cannot say this loud enough for the people sitting in the back take your money and go to a larger more reputable bank because Simmons Bank is clearly ran buy a bunch of incompetent leaders.
Simmons Bank acquired a really great bank in Springfield several years ago, Liberty Bank. It's been all downhill since then and has recently gotten even worse. Inconvenienced customers by closing several bank locations (which in turn caused the lay off of many truly customer-oriented staff - which is the only reason we stayed so long). Online banking software changes constantly, is frequently down, and is restrictive to the customer in managing bill pay; and have now received a ludicrous fee hike and discontinuance of current checking account plan. Needless to say, we will be moving all our accounts to a bank that offers customer service in reality instead of merely empty words on paper. It appears Simmons is moving away from brick and mortar locations and moving to more impersonal banking methods.