Simmons Bank is headquartered in Pine Bluff and is the 4th largest bank in the state of Arkansas. It is also the 146th largest bank in the nation. It was established in 1903 and as of December of 2016, it had grown to 1,860 employees at 156 locations. Simmons Bank has an A health rating.
I have known several people that used Simmons in Jonesboro, Arkansas, and had good experiences. The bank was very good about working with local Arkansas State University students as well as with the university itself. I even used their conference room for local meetings. The people are quite friendly and it seems that this bank's rates and fees are no more or less different than any other regional bank. I would say give them a try.
There has been nothing except mess ups from the first day they bought out Citizens National Bank. One out of my two requested ATM cards got lost in the mail so I phoned the local bank and advised that one of them that was received was working and to only cancel the one card, mine, that was missing. They ignored that and cancelled both cards.
Then twice this past week I went online to check my balance, and their online service is down. Even the 24 hour banking telephone number reported that account information is "currently unavailable."
What's up with this bank? Who are the owners and why don't they seem to care at all about service?
Not a good bank to do any kind of service with at all.
I have been banking with Simmons Bank now for almost two years and all I can say is DON'T DO IT! three days ago, I deposited a semi-large check and was told that there would be a 3 day hold. After the three day period, I call customer service to ensure that the funds had been released. I was told they had
When I went to make a purchase, my card was declined. I call customer service again and explain to them what had happened. They said there was a glitch in their system and that it would be fixed by 3pm.
At 5pm, I attempt to make another purchase, only to have my card declined again. I called customer service once again and was told "I'm not aware of any glitches". I sat on hold for 45 minutes, only to have them tell me that my account had been put on hold for 15 days because the bank that the check came from had not verified it.
I decided to speak with a branch manager who told me that there was nothing she could do and was in no way, shape or form phased by the fact that I would have ZERO access to my money for 15 days. But of course they had no issues charging me a new debit card fee for getting my name changed.
This is not the first problem I have had with Simmons bank, but it certainly is the last. This bank is a joke that has absolutely no interest in helping customers in any way shape or form. Stay as far away as you can. You're better off keeping your money under a mattress.
|FDIC Certificate #||3890|
|Return on Assets - YTD||1.32%|
|Return on Equity - YTD||9.59%|
|Annual Interest Income||$300.9MM|
|Assets and Liabilities|
|Assets||Q4 2016vs Q4 2015||$8.38B$7.52B|
|Loans||Q4 2016vs Q4 2015||$5.62B$4.92B|
|Deposits||Q4 2016vs Q4 2015||$6.83B$6.21B|
|Equity Capital||Q4 2016vs Q4 2015||$1.14B$1.02B|
|Loan Loss Allowance||Q4 2016vs Q4 2015||$37.2MM$32.3MM|
|Unbacked Noncurrent Loans||Q4 2016vs Q4 2015||$81.9MM$69.6MM|
|Real Estate Owned||Q4 2016vs Q4 2015||$26.9MM$44.8MM|
Sorry, we do not have rate data for Simmons Bank.