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I opened a checking and savings account with Southstate online with the intention of allowing my adult child to deposit their SSDI payments in the account as they are disabled and cannot manage their own account. While waiting for SSDI to make a determination. I made small deposits monthly into the account and withdrawals to keep activity on the account. I fell ill and didn't check on the account for two months. I received regular statements from Southstate, but I didn't do anything for two months. I go to check on the account because it is within a couple of weeks of the deposits from SSDI starting and the checking account is gone. I received zero notice from this bank at all. They just shut it down. They left the savings account of course because that one charges a fee every month. I have never in my entire life on earth had a bank close my account without any reason or notice given before now and I will never give them my business or consideration ever again.
This review simply won't matter because in the eyes of the corporate world it's just $36? It will matter less to them because I am poor and live paycheck to paycheck so when I close my account this week it won't even be noticed.
I have never signed up for, have, need, or want overdraft protection. It's the biggest scam and moneymaker they have! So, I had money hit my account and three minutes later transferred it to an internal account, still leaving a minimal positive balance. I used what was remaining and made a purchase, still with a balance. When checking my account later I see red numbers up and down? My explanation was because 'pending' money really don't belong me until it post and since they weren't open, screw me. Horrible... guess a couple weeks with out water won't be bad?
This might be the slowest Bank I've ever gone to in my life. I went to open a bank account and just get a debit card. After the third trip back, to get my debit card. That's right three trips to get my debit card. The general manager was very rude and told me they weren't going to give me a debit card, right before the lady told me their debit card machine wasn't working. Then the general manager Nancy was not going to give me the $15 fee that they charged me for wire transferring money from my bank. The other manager gave me the money back thank goodness! At least she did the right thing. They wasted pretty much my entire day when the transactions could have taken 15 to 20 minutes, maybe 30 minutes tops. I'm extremely disappointed and frustrated not only by the slow service but also by the rude attitude from the management. Extremely unprofessional business. I highly recommend you go use another bank like me.
Just like Suntrust did when they became Truist, South State Bank has had horrible customer service and they haven't changed that even if purchased by another Bank. Been there 4 years and had enough. Corporate assistance is useless. Local branch on their 3rd Manager and still looking for permanent replacement. Corporate hold times are not tracked and had 50 calls on hold when I called. They could care less, unless you have a loan to give them more money in interest charges. Stay away.
For anyone that is looking for a bank I wouldn't recommend South State worst banking company.
For all of you that have placed a Power of Attorney in place...paid the money to to have an attorney draw up the POA for you so that on that day, that day everyone is dreading, and that day that everyone is sharing the sorrow of their loved on passing on or can no longer make decisions for themselves....let me warn you....DO NOT USE SOUTH STATE BANK TO HOLD ANY OF YOUR MONEY!!
During the time of crisis for myself and people I care for, South State Bank was/is in no hurry
help me resolve or approve the POA drawn in my name to handle money situations of a person i care for. I remember the day well...just 3 weeks ago on Feb. 20th. Speaking with a women who made copies of the standing POA. Now, March 14th, I sit by and wait now 15 mins for a call I was told would be returned in 5 mins. The bank required the attorney to redo the POA....4 times! Why on earth they wouldnt request all 4 changes to be done at the same time is beyond reason. Email after email and phone message after phone message, i still sit waiting for an answer.
I urge you, if you are using South State hold you or your loved funds....GO TO ANOTHER BANK AND DO IT BEFORE ITS TO LATE AND YOU ARE STUCK AS I AM.
If I could give zero stars for the online banking I would. It is basically useless for a mortgage. You can't view statements online or escrow information. The only thing you can see are the mortgage payments that you have made. They are clearly not customer focused as it is 2023 and they still don't have online banking that is usable!? Stay away!
Unfortunately it has come to the point where I can no longer bank with this Branch(coral springs) or this particular banking institution any longer. Ever since they took over from CenterState their financial greed and inability to adapt and change to the current Financial landscape with regards to overdraft and assisting customers in this manner has become unbearable. Even compared to Bank of America which was known as the scourge of the banking institution when it comes to overdrafting their customers has remedied their overdraft charges. The latest issue that brought me to this was when I had several charges pending and I had a direct deposit from Wells Fargo occurring that evening they paid it however they proceeded to charge me over $140 in overdraft charges. This is Paramount to financial theft some might argue I should have had the money in my account. I would argue that the withdrawal from my bank account did not occur until the next day when the pending deposit from Wells Fargo we're hitting my bank at South State. I will be doing everything in my power to make sure that people understand this and that I encourage them to move away from South State Bank and hopefully take their business to a banking institution that is there for the customers not for their greed such as a bank like Capital One who has no overdraft fees.
If I could, I would rate this bank a 0 star rating. Called to get my balance, a statement, and my account number to turn into the accountants and the lady at the Bartow, FL location was rude and refused to give me my account number after verifying all my info but would gladly give my balance and then laughed about it???? Steer clear of this bank. Absolutely HORRIBLE customer service.
I am refinancing my house and needed a mortgage statement to provide my current bank. I first attempted to print one online. I have three accounts with SouthState (mortgage, checking, boat loan) the only account I can print a statement for is my checking for some reason. So I called the bank. I requested a statement 2 weeks ago. I was told it would take 1-i3 business days to get it emailed to me. I was baffled. Isn’t this 2021? 3 days to email a statement. I reluctantly said ok. Statement never came. Called 3 days later. Same request. Same result. 14 days after my last two requests. Yesterday. I get on the phone get the same result. I lost it and said I am not getting off the phone until I get a statement. Provided the 5 security questions to the first customer care agent. Same result. Transfers me to the online banking department to “link” my other accounts so I could print my own statements. Unsuccessful. Transfers me to the loan department. So she said. She transferred me back to customer care. Same result. No statement. “Sir I am going to transfer you to the loan department” Me- I thought I was talking to the loan department. No sir. By this point I have been on the phone for 45 minutes. Yes 45 minutes. I have a conference call now starting. Keep in mind I am on my 4th different bank rep and have went thru the 5 security questions with each of these incompetent people to email a bank statement in 2021 where we can get Amazon to drop off an order with a drone to our front door. We can pickup our groceries the same day without getting out of our car. Not at SouthState. Long story short. The loan representative “promises” to have my statements emailed to me in the next 20 minutes. Fast forward 12 hours later. No email. I didn’t expect any different. I hope some reads this review before they pick this bank. We live in a world full of choices. Choose accordingly. I will be paying off every account I have with this comedy of a financial institution. It doesn’t make financial sense to my portfolio. I should reserve my cash, but that is how much distain I have for this bank. I have accounts with first citizens and bank of travelers rest. I would strongly suggest you check them out.
Name changed on building & fees started on a "free checking" account I had for 11 years with Center State. Customer service became non-existent. Horrible bank. Use MidFlorida instead...free means actually free.
I had an unexpected hard inquiry from this bank, and I have never applied for credit with them. They refused to investigate. I'm hoping the Better Business Bureau or government regulatory agencies will have better luck resolving the issue.
I have been with Center State Bank for 7 years and never had an issue.
South State took over and now this bank is horrible.
It takes sometimes 3 days for a purchase to show out of your available balance.
Payments don't post on time.
The website barely works.
The only thing that is still good are the Tellers at the branch I go to. Other than that I am looking for a new bank.
Save yourself some aggravation and go somewhere else.
Not sure who decided this merger was good , but they need to be fired.
I've banked with Center State Bank for 17 years. I have had personal and business accounts over the years and have always been treated with 100% respect. I've deposited multiple checks at $10,000 plus and never had any issues with holds. Since the change to South State, I recently deposited a check for just over $5,000, and the bank placed a 1 week hold. I spoke with corporate to see if funds could be released and the representative was absolutely rude, refused to give any help, and was perfectly fine with me closing my accounts. She had zero empathy for my situation, and again, no problem at all with losing a 17 year customer. This bank is pathetic, and there are no advantages to banking with this small time bank.
Worst bank ever!!! Nobody knows what they are doing with the online banking...called them every day for almost a week before they would manually set up my account. Only 2 people I talked to where nice & helpful...they have no idea what they are doing. The bank itself won't return phone calls & don't seem to care about their customers!! Terrible experience....save yourself a lot of aggravation & go elsewhere!
Absolutely the worst Bank i have ever had the terrible misfortune to deal with. Opened a simple Checking. Try to register for online Banking. Their software does not work properly. It does not input my password when i register. So i call the Empty heads at the 800 number. They cant help. The Branch where opened their own people can not get it to work. So here they have an online banking system which neither the Customer nor the Banks own people can get to work. Why do idiotic operations like SouthState get Charters to even be in Business?