SouthState Bank is headquartered in WINTER HAVEN and is the largest bank in the state of Florida. It is also the 52nd largest bank in the nation. It was established in 1992 and as of March of 2024, it had grown to 5,179 employees at 273 locations. SouthState Bank's money market rates are 14% higher than the national average, and it boasts an A+ health rating.
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6 Hours Still Locked Out
I have been on the phone waiting. Keep asking for a return call, keep calling and getting in the que and it has now been 6 hours and I am logged out. SPEND SOME MONEY ON PEOPLE TO HELP YOUR CUSTOMERS. As Soo as I can I am going to remove my substantial investments from this institution.
Warning! Closed My Checking Account Without Notice
I opened a checking and savings account with Southstate online with the intention of allowing my adult child to deposit their SSDI payments in the account as they are disabled and cannot manage their own account. While waiting for SSDI to make a determination. I made small deposits monthly into the account and withdrawals to keep activity on the account. I fell ill and didn't check on the account for two months. I received regular statements from Southstate, but I didn't do anything for two months. I go to check on the account because it is within a couple of weeks of the deposits from SSDI starting and the checking account is gone. I received zero notice from this bank at all. They just shut it down. They left the savings account of course because that one charges a fee every month. I have never in my entire life on earth had a bank close my account without any reason or notice given before now and I will never give them my business or consideration ever again.
Wow, Just Wow?
This review simply won't matter because in the eyes of the corporate world it's just $36? It will matter less to them because I am poor and live paycheck to paycheck so when I close my account this week it won't even be noticed.
I have never signed up for, have, need, or want overdraft protection. It's the biggest scam and moneymaker they have! So, I had money hit my account and three minutes later transferred it to an internal account, still leaving a minimal positive balance. I used what was remaining and made a purchase, still with a balance. When checking my account later I see red numbers up and down? My explanation was because 'pending' money really don't belong me until it post and since they weren't open, screw me. Horrible... guess a couple weeks with out water won't be bad?
Worst Bank Experience Of My Life.
This might be the slowest Bank I've ever gone to in my life. I went to open a bank account and just get a debit card. After the third trip back, to get my debit card. That's right three trips to get my debit card. The general manager was very rude and told me they weren't going to give me a debit card, right before the lady told me their debit card machine wasn't working. Then the general manager Nancy was not going to give me the $15 fee that they charged me for wire transferring money from my bank. The other manager gave me the money back thank goodness! At least she did the right thing. They wasted pretty much my entire day when the transactions could have taken 15 to 20 minutes, maybe 30 minutes tops. I'm extremely disappointed and frustrated not only by the slow service but also by the rude attitude from the management. Extremely unprofessional business. I highly recommend you go use another bank like me.
Data as of Q1 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 33555 |
| Year Established | 1992 |
| Employees | 5179 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.08% |
| Return on Equity - YTD | 8.39% |
| Annual Interest Income | $517.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2024vs Q1 2023 | $45.13B$44.9B |
| Loans | Q1 2024vs Q1 2023 | $32.25B$30.35B |
| Deposits | Q1 2024vs Q1 2023 | $37.31B$36.51B |
| Equity Capital | Q1 2024vs Q1 2023 | $5.79B$5.52B |
| Loan Loss Allowance | Q1 2024vs Q1 2023 | $469.7MM$370.6MM |
| Unbacked Noncurrent Loans | Q1 2024vs Q1 2023 | $91.9MM$89MM |
| Real Estate Owned | Q1 2024vs Q1 2023 | $1.6MM$3.5MM |
