| 5 star: | (2) | |
| 4 star: | (0) | |
| 3 star: | (1) | |
| 2 star: | (0) | |
| 1 star: | (7) |
Since SDFCU updated its website, I have nothing but difficulty in assessing its site. I almost missed the payment date of my credit card because of this. Although I was able to get on the site with the help of a representative, my subsequent attempts to access the site have been unsuccessful. All I get is this page where apparently the only thing I can do is complain.
Why did it have to "update its site? "If it ain't broke don't fix it."
In June of 2023 I joined primarily for the credit card. Since then I have added two CD’s at a good rates. The credit card was reviewed and I was given a credit limit increase. I did not rate the customer service I have only talked them once or twice. I do most everything online. As need arises I will expand my relationship with them
Loan process: 1. Horrid communication: lost messages. 3. Submitted application altered 4. Errors uncorrected despite alert.
My membership application (using their website process) was refused. This attempt had been an uphill challenge all the way, and then they refused my application for membership. I wanted to open a Jumbo Certificate of Deposit ($100K) that they were offering at a good rate. I provided copies of all of the following:
Driver License
Passport
SSN
Annuity income statement
Mortgage statement
"Selfie" photo from my laptop
I also answered all of their security questions accurately, to provide futher proof of my identity.
When I asked for a reason for the membership refusal, they were evasive and would not provide an answer. I offered to provide them with any additional documentation they might need, but they would not discuss it further.
There are no blemishes on my credit report, my FICO score is well over 800, I have no debt other than my home mortgage. I have $100K in cash to open a CD with. There is no basis for them to deny membership to someone with my credentials.
If you are considering banking with this credit union, put them at the bottom of your list. They can barely help you with things, I’ve experienced them not being honest, the customer service is so bad. I had one of their workers call me at 8:30am, the tone she used was so off putting. She was rude and unprofessional, which seems to be normal with them. I’m so sick of this place.
The customer service reps are pleasant and polite but that's where the professionalism ends. As a friend of mine who actually works for the State Department said, "I dropped them many years ago for the exact same reason."
Update: I decided to close my SDFCU credit card account. After talking to three different people (two of whom disconnected me), I was then required to type a letter (yes, the request said to type it), sign it, scan it and email it to SDFCU.
I’m on the brink of closing my account. ACA referred me to this bank and I’ve been waiting for my debit card for ages. They were supposed to rush me my card via Fedex and tried twice they claim due to technical errors. After speaking with Fedex, they told me my card was delivered to Belvedere, Panama City when I explicitly emailed the bank my FULL ADDRESS IN CASABLANCA, MOROCCO and that ‘ Belvedere’ is the name of my neighborhood NOT my city. How careless that the bank CANNOT even copy and handwrite an postal address that was clearly sent via email to their MEMBER SERVICES. It is really worth trusting you folks with any substantial amount of my money???!!
After two weeks of waiting for a simple and confidential package that should have arrive 7 days ago, here I am on a business trip in a foreign country and “my bank” can’t even complete a paper FEDEX form properly. CLOSE, CLOSE, CLOSING ACCOUNT!!