My account was suspended 3 times for no reason other than security,. 5 days without access to funds .. all calls are off shored.. other fund transfers take 3-5 days where most institutions take 1-2 days. They hold any transfer for extra security it appears if you try to transfer more than $5000 dollars so... I presume they can not release the fund with out a ... beware..
When logging in to an account online, the bank sends a security code, supposedly to the customer's phone, and that code must be entered online. Recently, however, I noticed that Synchrony had added someone else's phone number in addition to my phone number as a phone that could receive the security code. I called the bank and told them that the new number was not my phone and had never been my phone. The customer service rep and her supervisor both told me that that was too bad, there was nothing they could do to remove the additional number and it would have to remain on my account as a valid phone number for me. Yikes, how bad can the security be? I also found out that all CDs are set to renew automatically, and you cannot change that online. If you don't want to renew a CD, you must call the bank within 30 days (no sooner) of maturity. Synchrony also takes longer to credit your account for transfers in than other online banks. Capitol One and Ally Bank are much easier to work with and have far better websites and customer service.
It has been a month since I could login to synchronybank.com. Customer service first pretends this is my fault and then claims that they are 'gathering customer problems' so they know how their website is working. Well, it isn't working. It's not my fault. It's their fault. They either don't care that customers can't login or they don't have the money to take care of the problem. Either way, this is a huge red light. Closed my account. I recommend you do too.
Everything was great, until I decided to close two CDs and have the funds transferred to my bank. (I did the same thing at Ally on the same day, two minutes on the website, and the funds were in my local bank within 24 hours). With Synchrony, closing a CD cannot be done online, I spent about 20 minutes on the telephone, and then I was told that it would be 3 to 4 business days before the accounts could be closed, and another 3 to 4 business days after that before I would receive the funds. I have not even received an email from Synchrony confirming the closure of my CDs, and no mail or other alert or notice on the Synchrony website. I won’t be back.
Had a Jumbo CD with a great rate and they delivered. Easy application, nice website and answered the phone too! If you rather stick with the big boys (Synchrony or Marcus are just two of a many) that are great bets for accounts without gotchas, have name recognition, easy website platform and near top tier rates and lack limitations on access. W 5 stars!on't be THE rate leader but stays closer to the top.
I signed up in the middle of the pandemic for a savings account to backup my Ally account. Mostly so I can have a cash backup since Ally was working on a debit card problem. When I did sign up at Synchrony's website, it crashed in the middle of my application. I saw my new account member for maybe a second, and it was gone. I called customer service. They were incredibly polite, but they had the same problems with a massive system crash. I waited until the next day, and a banker helped me get signed up for online banking. They can launch a cobrowse tech help window where a banker can get you into your account. Very nice as that beats talking over the phone for help. The rates are competitive with other banks. And my ATM card arrived about a week and a half later. So I am fairly happy with Synchrony thus far!
Trying to close a certificate of deposit. Told there would be an online option but none showing under their account details and letter only lists a phone number. Isn't this supposed to be an on-line bank? I call a rep for a second time and am told that my money could be held for up to five business days. NEVER had a bank or credit union do this to me. They can have the highest rate in the country and I never want to do business with them again. Meanwhile my account is still be shown as active and I am concerned that I will not be able to get my money out.
I'm really surprised by some of these one star reviews. I've had CDs with Synchrony since the GE Retail Bank days and haven't had any problems. Customer service has always been responsive whether by phone or online. After their recent rate drop I decided to close out a CD that had matured. I sent a message through my online account and the CD was promptly closed and the funds were in my external account the following day - no phone call required. They often have some of the better rates. They're a 5 star in my book.
Be very careful when putting any money in this bank. I have been a customer for over five years and had a CD mature today, went on line and could not close it out, so had to call the "call center".
Needed the funds, so requested to do an internal transfer to my savings account, They informed me that it takes 2 to 3 days to do an INTERNAL TRANSFER!
Any other bank can accomplish this IMMEDIATELY, it is an INTERNAL TRANSFER! With most banks I can transfer my funds myself by going on line.
This bank is incompetent!
Opened a business account with Lowe's Home Improvement thru Synchrony Bank, paid my first bill early and in full, payment was processed and charged to my personal credit card account.
Instead of a Gold star from Synchrony for paying early and in full they put a 15 day hold on my account.
Unbelievable...customer service absolutely of no help and person at top level extremely rude.
Plan to cancel my account and take my business elsewhere.
Have been using Synchrony Bank for many years for both CD's and online savings accounts. Just recently had a CD mature. One phone call to customer service and the funds were deposited into my existing Synchrony savings account. Nothing but good things to say about Synchrony.
Will NOT return my monies from 3 mature CD.
Will not transfer my money!
3 weeks - yes, 3 weeks!!! After I called many times and waited for 1 hour or more. Hand Written letters and forms, dozen of Email's!!!
My funds disappear completely ! So several thousand dollars are to 0.00!!! on three accounts only to reappear as a renewed CD at at very low rate.
Regardless they do the opposite of my multiple requests and what they assured me was being done.
Dishonesty and Extremely poor Management with the standard were sorry. Yes Synchrony is very SORRY in so many ways. I only wish I would have read this before opened my accounts. BEWARE!
My wife has and account with you and because she was late one time she has been called 3 times asking her to pay before the next due date, the people that called are rude and not professional at all. When we pay this account off we will never do business with this bank again.
They advertise three free wire transfers per month. You can forget about that. I ordered a wire transfer on a Wednesday at 2:40, ten minutes past the deadline for that day. No problem - Thursday would be fine. BUT, no wire transfer on Thursday OR on Friday, despite my spending most of the day on the phone with them (much time on hold, and speaking to representatives who do not speak English well). We needed the money to close on a HUD home and almost lost the house due to the incompetence of Synchrony. HUD gave us one more day to perform. I went to Capitol One Bank, put the order in, and within two hours the wire transfer was complete. And everyone I spoke to spoke English!!! I hate Synchrony and will be removing my funds. Don't be fooled by their good interest rates - you will pay a high price for that.
If you let your money sit with them the rates are good. The main gripe I have is they play with the float. When transferring money in or out it takes an excessive amount of time - and they do not pay interest for that amount of time the money is "in transfer". The other issue is minor - they could do better with their website. There is no summary of accounts (you have to go through a menu to get to each individually). There is no easy way to see how much interest was paid for the year. There are no on-line tax statements.
I have online savings account opened several years ago. It is difficult to transfer money out from Synchrony bank and it takes much longer time (at least two days longer) than any other banks with which I ever have account(s). The delay can cause big trouble because you don't expect it would take so long to get the money ready to use based on the experience with other banks or the information they provide that take 3-4 business days. And, their customer service is extremely bad. I highly recommend Capital One Bank, and keep away from Synchrony Bank.
I am withdrawing a $40K CD every month until I have it all transfered to another Bank!
My latest closed CD was done first thing Monday morning. (2/3/20) Here I sit on Friday afternoon (2/7/20), and the account shows as active, still no transfer!
You don't have to be a genius to figure out the interest lost every month. Rest assured that at this time next year, they will no longer have any of my $$$.
I have two CD account with them which opened several years ago. I tried to login today to check my accounts but their web doesn't work. I tried to call their customer service several times. They kept me on call for 30 minutes everytime with a message "your call is important to us all our representative will be with you shortly"!!!! I was never able to reach to anyone. I need to close my accounts and take my money out without a luck. This is horrible bank. Stay away from them.
Synchrony Bank is the Worst bank you can ever use! I have had Extremely POOR customer service every time I call, their employees seem dumb compared to any other bank. I Strongly recommend CAPITAL ONE for All your banking and Credit Card needs!
I requested for an account in Synchrony bank and after that I lost my credit scores 3 times: for hard inquiry of opening account, 2nd they closed my account with no reason, 3rd having remark on my account as a punishment after I called them to give me a reason for closing my account. Just stay away from this bank. They say strange words: they told me you requested for several accounts but we see you have one account!!! They give you fictitious reasons that they also do not believe. I wish I have read the reviews before applying.
Totally frustrated with this bank. Extremely difficult to get your money back upon CD maturity. They force you to renew and offer no options to cancel renewal online or via chat. Only option is to place a phone call and beg for your money back. But even then that only works about 25% of the time. Usually requires multiple calls and long waits. Chat online does not work at all (they just say "you aren't logged in" even though you are. The phone app works, but then they just tell you that you have to call by phone anyway.
I guess the purpose of this nonsense is to keep their grubby hands on your money. Sorry, but it is MY money, not YOURS. Looking forward to getting my money back from this so-called bank as fast as possible.
Worst online bank ever, and I have used and am still using many of their competitors.
Been with this bank several years starting when it was called GE Capital. At one point I had close to the FDIC limit deposited here. It was easy to do transactions but now difficult. I logged in to their website to check on my account and was greeted with anotice about one of my CD's expiring in 30 days. it offered a way to manage this CD online which I tried but it not work for transferring the balance to an exisitng Synchrony High Yield Savings account. It kept giving me error message about a $2000 minimum deposit amount needed. The CD balance was way more than $2000! So I used their Chat function. Chat rep was nice but told me he cannot help with my issue. That I needed to call their Business Center! What use is Chat if they just tell you to make a phone call. Phone rep was nice but he had to put me on hold a few minutes so he could put the advance instructions into their system. I asked for an email confirmation of the transaction instructions, he said no email is available but the bank will send me a letter by US Mail after the CD matures, even though I'm set on paperless communication!
Time to get all my money out of this bank. The frustrations from transacting with this bank not worth it.
They have outsourced functions to the Philippines. Personnel are less than helpful. They do not understand what is being asked. Quite difficult to reach someone based in the US. Do not follow through on instructions and when the error is brought to their attention, no one takes ownership of the problem to correct it.
I would never open an account with them again.
I've waited for over 2 (TWO) hours on their "CHAT" to get someone to chat with me, and they were helpless. When I asked for a supervisor, all I got is a blank screen, and I've been waiting for over an hour again, with nobody to even respond if there's still anyone on the other side, am I in a queue, when I will get some supervisor to chat with me. NOTHING!!!
The MAIN problem I have with this clueless bank is that they take money out of my account a few seconds to minutes after I use my card. That is "automatically done", and is as fast as cyberspace could be.
When I pay money into my credit card, it takes them "24 to 72 hours" to "process" the payment. The money is out of my bank account or PayPal balance immediately, but it takes them this long to "process" the payment. And, there's nobody in their stupid "system" who can change or override this!
We have become a society of computer/system dependent morons. There is no human touch, no human connection, no human discretion. Just a whole lot of "this is what the computer/system tells us, so this is what we do!
The WORST thing that PayPal ever did is hook up with Synchrony bank. Their "system" was so much friendlier and easy to use before this move. TERRIBLE MOVE!!!
As indicated below synchrony does not commit to waiving any EWP.
Because the account agreement uses the phrase "...will generally be permitted...." Synchrony effectively does not commit to waiving EWP under any circumstances
"An early withdrawal without penalty will generally be permitted in the following circumstances:
• In the event of death or the adjudication of incompetence of an owner;
• Within the Grace Period described below;
• For IRA CD account holders, if the early withdrawal is made to satisfy an IRS-required minimum distribution; or
• For IRAs established under 26 USC §408 and the money is paid within 7 days of establishment of the IRA (but we will assess a penalty equal to
the simple interest earned on the amount withdrawn)."
They will not allow me to do this online . Every time I called I have been assured the money from the CD will transfer to my high yield savings as I requested yet I have no proof as the online system will not show this as a transfer and every time I tried online it came up as errors. I am writing this review so everyone knows I want my 5 year mature CD closed today and the money put in the high yield savings i have there I expect to see the interest since the money is not leaving the bank just being transferred to a different account, The customer service is great but they do not have the power to email me to assure me my CD is closed I have to wait till the bank sends me notices when its convenient for the bank, I am scared they will not close the account and instead drag this out and then try to fine me 360 days when they auto renew it against my wishes . I see no reason synchrony Bank cannot show online that I closed my Mature 5 yr CD and its being transferred to my savings account with them ,
I am an an existing customer and up until now was happy with this bank. I like the fact that I get a monthly paper statement. I have an online savings account and 2 cds and tried to open a new cd to fund from my online savings account using online application. My account was declined. When I asked customer service why I was declined the representative did not know and said I would get a letter in 10 days. Then attempted to open another 12 month cd with the representative. A soft credit pull was required and I agreed to this. Then I was asked what other banks I bank with. I began to answer and then asked why they need to know this. The representative said it is a question that is coming up and did not know why. I lost patience and decided not to open any more accounts with them and will be taking my money out. This is not a loan, this is a deposit with funds that are already with them and they make it so difficult to open a cd. Now it appears that the rates went from 2.80 to 2.70. Looks like they were playing games.
On 4/17/18 my new financial institution faxed the paperwork over to have them mail a check for my IRA CD maturing the next day. They claim to have mailed the check on the 23rd, today is May 1st and still nothing, it never takes more than three days to get my mail from the East Coast normally and mail moves every day, it does not stop on weekends. They will not reissue the check until after 10 WORKING days which will be 5/7 and I'm losing my guaranteed rate at the new credit union due to the delay. Now that I think about it, it took over three weeks to open the CD with them five years ago and they kept saying they never got the funds yet, wonder if it's their policy to hold onto customer money as long as they can before opening and closing CD's. Maybe I need to contact the banking regulators about this and see what they say. On the positive side, I've always been happy with their rates and also their customer service folks but this delay is simply unacceptable, it will cost me a $25 overnight fee on the replacement check plus three weeks lost interest and a reduction in the rates since they are heading down right now. I've asked my credit union to fax me a copy of the envelope postmark if the original check shows up and I will make a HUGE stink if they held onto that check for a few days before mailing it.
Slow start as many have made comments about, statements were not correct, omissions, duplicate entries, making me not trust this bank for competency. Statement Date cycle never changed, had to call the bank to retrieve the interest and balance information - never up to date. Unprofessional, tried to get resolved, poor customer services. Dont care about best rate any more. Not worth this hassle. Charged cancellation fee when had every right to close out account, due to lack of trust in bank. They wont answer the phone calls, etc.
Worst bank ever used. Even email address posted online does not work.
Synchrony was to ACH out my money to another institution. I had to call them for five or six days until they finally did what was required of them to do. When asked why the carelessness handling occurred, I was told "someone didn't follow the instructions pertaining to my account.
I wasted a great deal of time to compel them to properly send my money as required. What a disappointment.
Awhile back, I started receiving calls from this bank saying my account was overdrawn and when I was going to make a deposit to bring my account positive. I told them they had the wrong number since I didn’t bank with them. The lady verified my name, DOB and last 4 of my SSN and informed me that someone opened an account and used all my information to do so. She transferred me to the fraud department where they immediately closed the account. They said they would be sending me some paperwork that I needed to fill out and return to them. I sent back the paperwork and two weeks later I got a letter that said they finished their investigation and said I’d have to be the person who opened the account since all my information matched what was on the account. After that they sent my account to a collection agency and reported me to ChexSystems. WTF?!?! I filed a police report and their investigation found that in fact I didn’t open the account. I sent this report to the bank and they said it didn’t matter since the account was already closed there was nothing I could do. Chex Systems and the collection company deleted me from their records.
After I mailed in check for IRA, it took 10 days for account to be opened.
My CD IRA matured on 3/17/2019 and paperwork had been filed ahead of time to close the account and mail check to me. It was processed on 3/25 according to customer service rep. Check has not arrived today 3/29/2019. I was told I need to wait until 4/5 to complain that check is lost.
I've lost 24 days of interest so far!
When other CD's mature, I don't care if Synchrony has the best rate, I'll never do business with this bank again.
Although they often advertise good rates, they pull them just as quickly. Many of their standard practices are suspect at best. There are over 1,000 negative reviews of this bank for good reason.
Avoid these guys like the plague. They are quite simply the worst bank on the face of the earth, bar none.
If there was an award for dumbest fraud unit, these guys would win easily. The only group that keeps them from being the dumbest on earth is the Synchrony Customer Service team. Shame!
In Feb 2020 my CD matured. I called with instructions to have the CD rolled over into a new 18 month CD. In May 2020 I checked on the CD. Synchrony rolled over the maturing CD into a High Yield Savings Account. The customer service representative agreed that Synchrony did not properly execute my request. But, the representative said that because I did not advise Syncrhoney of the error within 60 days of my request that there was nothing that Synchrony would do to correct the problem. This is the only bank I've dealt with that was not able to handle instructions to rollover a CD over the phone. Pitiful.
I have had an account at Synchrony for about 18 months and have had not any particular problems until now, and this is somewhat of a nit, but I'm curious if anyone has had something similar happen (at any bank, ever).
I wanted to change the phone number for secure login, the number that they will text a code to in the event that you are using a different browser/location, etc. (2-step verification). I looked all over the web site but couldn't find a way to change it. I was able to change the phone number in my profile, no problem. I called them and they said a 3rd party handles that and I would have to call equifax to change it there. They gave me a number that was equifax, but the wrong number. Once I got the correct equifax number, I had to go through a complete verification which was fine, but time consuming only to be told that they don't store phone numbers unless there is a fraud alert on my record and there wasn't a fraud alert and there were no phone numbers associated with my equifax credit record.
Bottom line, I'd like to have the correct number associated with my synchrony account, but it doesn't seem possible at this point!
Terrible customer service, complete with flippant attitudes due to highly restrictive policies and antiquated methods (i.e requiring you to fax or mail documents), rude managers, long transfer times into and out of the accounts. Save yourself the frustration and never do business with this bank; it's not worth the man hours it will take you to get anything resolved should you ever have an issue and in the meantime, they will simply deny you access your money for weeks or longer.
I opened an account with Synchrony a year ago - it was relatively simple (some little things were missing - like opportunity to review the information or edit what you entered), but it was saving account in addition to Ally Bank and I did it to try out alternatives. Since I am not using it for anything outside accruing interest rate, I didn't try to access account regularly. Recently due to favorable interest interest rates I decided to open another account on weekend and discovered that their website doesn't handle online opening of the account outside of regular business hours. I tried several times for me and my husband (at least 3 or 4 attempts, then I did it in the evening hours, the same result). Then I got very concerned and try simply access the existed account and always receive error message about technical difficulties). I finally called them and asked to cancel the application and mentioned that I have problems to access the existed account. They were sympathetic but that's the extend. So, to summarize you have an Internet bank with genuinely competitive rates (at least on January 2019), where you can not access your own savings and if you try to increase the amounts that you deposit, you can do it with better results by using their automated phone service.
I transferred money from Capital One to my Synchrony account for the purchase of a vehicle. CapOne 360 does not offer wire services so I had to transfer the money to my Sychrony account. I already had more than enough money to cover the wire in a CD account at Synchrony, so no risk to the bank. They are now telling me that I have to wait 5 business days to use MY MONEY. They have put me at risk of losing the vehicle due to the sellers 3 day payment contract. They are not flexible in the least and have now put me in a terrible situation. I will be closing all accounts with this institution as soon as possible. They are not what I would consider a real bank.
It has been 2 weeks since I went on line to open a CD account and activated funding by direct transfer from an outside account. I received a number of emails, spoke with a number of representatives and today was told that it would take 3-5 business days to finally fund the account. (this is what I had been told at least twice before). I cancelled the account and was told it would take 2-3 business days for that to take place and another 7-10 business days to get written confirmation. It appears that most of the calls go to a call center in the Philippines and that may be part of the problem. Stay AWAY from Synchrony Bank at all cost.
I was recently enticed by an impressive short term CD rate and decided to take a leap of faith and open my first account ever with an "online only" banking facility. Of course the account opened easily online. So 14 days later, I have a CD, but am not able to fund it. I've called numerous times. Different customer service people tell me a variety of things that apparently never work out. I'm giving up! For .1% over the others....well, I've lost that gain in the last 14 days that $$ could have been making me more $$$ in another institution. I find myself questioning....if it's this difficult to give them money, how hard must it be to get it out?!?!?!?! Not going here.......
Clicked on their 13 month special cd rate but the website takes you through a process. Afterwards I guess I clicked on 12 months by accident. Found out after I received my mailings from the bank. I called customer service to attempt to rectify. They would not resolve the issue. If I cancelled the cd and got the 13 month cd, they will take 90 days of interest that they did not even pay me to do this simple thing. So they want to take my principal. Not happy. Glad its only a year. I will not add money to this bank.
I've had an account with Synchrony bank for about 3 years now and have had a few minor bumps in the road until this last completely frustrating event. My tenant gave me a check for the rent of the home she rents from me. I deposited the check and three days after I deposited it my tenant called to tell me that her payroll was deposited short and the check she gave me may bounce. By then I had already transferred the money out of the Synchrony bank account into a new account I had opened. I was notified that the check bounced about a week later. As soon as I was notified I went online to transfer money back into Synchrony and my account was blocked with a message that I had to call them. I called them right away and was asked a series of questions about the check. I explained what happened and they told me my account was under fraud investigation "for my protection" and that it would take a few days to conclude. I hung up thinking everything would be straightened out in 3-4 days. I called again the following week and told them that my account was still blocked and I couldn't deposit the replacement funds into the account. I was then told that they now had to put in a request to another department to unblock and that would take another 3-4 days. That same afternoon I received a voice mail from Synchrony asking me when I planned on replacing the funds. I called them right back and they told me that they didn't have any record of anyone calling me. Another week went by during which I received a letter in the mail and a message to my online inbox threatening that they were going to report me to the credit bureaus unless I replaced the funds within the next 30 days. I called them again, now for the 4th time and explained to a supervisor everything that had happened the previous 3 weeks. She told me that I could replace the funds by mailing them a check and I explained that I didn't have checks that I did all my banking through transfer with the other bank the same way Synchrony encouraged me to do it with them. We are now going on 45 days and 5 phone calls from me to them and today they are still telling me that it will take another 4-5 days and that the problem is that the fraud department had not been able to get a hold of me. WHAT??? I told this supervisor to go ahead and transfer me to them right now since I was so hard to get a hold of and she told me she could not. I would need to answer any "strange 1-800 phone numbers" (her words) that came through my phone until they called me in the next 3-4 days. Needless to say I am closing this account and will have to either try to wire the funds or ask someone to write a ck for me to be done with this nightmare!
My high yield savings account with Synchrony Bank is having issues ..again. This time it's worse, I can't make transfers in or out of my account.
My annual bank statements can't be view as well. The only good thing is that it says my money is still there.. for now? This is really concerning since it feels like my life savings is in limbo.
Submitted an account application for 1x HYSA @ 1.75% and 1x 14-month CD Special @ 2.45 APY. Then it occurred to me that I might have used an incorrect e-mail address. During conversation with telephone rep to verify above, I was informed that not only were my accounts approved, but that a total of six accounts were actually opened. Did it not materialize to these incompetents the question of why a new customer would open multiple identical accounts? Why wasn't I alerted of this? A simple telephone call would've sufficed. Further, Synchrony was unable to complete electronic transaction from my common money market account to fund the two accounts in question. Rep then stated he would close all accounts but the two above, and that I would see the information online within hours. Did not happen. I called the service number again. Another rep verified the account closures, and provided the two remaining account numbers so I could initiate funds transfer from my money market account. Then today, I received several e-mails stating that the accounts which were previously verified as open were closed. Called the service number (again). Hit the same automated number options. This time, I was transferred to the "IRA Department" by some gentlemen who sounded like he did not care to be on the phone. I asked if he could help, to which he responded in generic statements about which accounts are open and closed. His tone of voice and manner of discussion made me regret providing him with my personal information. I do not trust this bank, nor do I understand why anyone else would.
Absolutely terrible experience. I'm not a millionaire by all means, but I will be taking my responsible funds to another bank. Thanks for the time wasted, Synchrony. I'll be sure to let all my friends and family know about this incident.
I decided to open a high yield savings account with Synchrony Bank last year because I was fed up with the "brick and mortar" banks I had been using my whole life. I was a customer of Wells Fargo for the last ten years and I hate the customer service and the savings account gives me almost nothing back in return. I opened my Synchrony Bank because the interest rate I got on my savings was 1.5%. By comparison the account I had with Wells Fargo had a .22% APY. It may not seem like a big difference but that one percent increase made depositing money into my savings more attractive and actually led to me saving more. The biggest thing I did not like about using Synchrony Bank is that there is no physical location I can go to. I am able to use a lot of ATM's without a fee but it would be nice to have an actual store to go into and talk to a banker. While I have never had any issue getting a hold of a Synchrony Banker over the phone or via chat, I miss having a face to face interaction to answer my more difficult questions about my savings account. With that being said, I love the return on my savings account. One year in and I've already earned more interest on my savings than the five previous years with Wells Fargo combined!!
Opened a CD online and asked TWO reps if I needed to do anything after I verified the two deposits. Both said the transfer of funds was NOT automatic and they had to initiate the transfer. Well, guess what!! Both reps were wrong!!! The transfer did happen automatically but because of their initiation a second CD transferred was attempted. I was hit with an NSF fee. Spent much, much time on the phone. Spoke with a supervisor who called me back the next day and failed to leave her extension. Really??!!! Could not reach her and had to start the conversation from scratch. Lo and behold, this past Monday I got another email from the bank saying the account could not be opened and was hit with a SECOND NSF fee!!!
I would bust the transaction but am petrified of something else going wrong. Have spent close to three hours on the phone trying to rectify their errors which they agree is due to their incompetency!!! Today I received an email saying they haven't received the signed signature card which I mailed back several days ago. What a hassle!!!
I just had a 1 year CD for 100K mature at 12:01AM on May 15, and today on May the 16th the funds are showing up as posted and available in another bank that I had verbally requested Synchrony to transfer those funds to. During the time that I had opened the CD a year ago, as well as the time last week that I called them to request the transfer, the phone was always answered fast, the reps were courteous, and the funds transferred without a hitch. The only reason I have left Syncrony Bank is because I now prefer to leave my funds instantly available to me in online savings instead of a CD. While Synchrony has very high CD rates, they are a little bit less competitive with their savings account interest rates..... which does make a difference when you have a large sum of cash involved. But, if I wanted to renew into a CD again, I'd have gladly stayed with Syncrony bank and can highly recommend them.
I will submit the following info about cashing out of a maturing CD with them so the process goes as smooth for you as it did for me; Make sure you have another bank already on file with Synchrony that you want the funds transferred to. About 11 months in, at a month in advance of the date of the CD maturity, Synchrony will post a daily reminder in your account page asking you what you want to do with the maturing CD. With that reminder, you can click and indicate your preference and renew the CD, or you can transfer the cash to another bank by ACH that you have on file with them. However, I chose to call them up and verbally dictate to them that I wanted the account to be closed, and the last penny of interest due me to be transferred. If you don't call them up to make this request, but use the website to do the transfer instead, then what will happen is that you will only get the 11 months of interest that is shown on your current balance.... and the account will later reflect the final 12th month of interest after you had already transferred out the 11 month interest balance. Being I intended on closing my account and I didn't want any lingering interest showing up later, I called them to request the account stay open until all 100% of the interest is showing on my account, and then transfer the full amount and close the account. There was absolutely no problems whatsoever, and they were a pleasure to deal with.
As a college student, I prefer to use Synchrony bank as my savings accounts due to the benefits they provide for them. They offer a special account for college students and with this account I've been able to grow tax free funds to help pay for my tuition. I've found their service to be of great help to me as a student and am thankful I am able to have an account like this. It helps me plan for the future as someone who's young and doesn't know much about finance.
I decided to switch the bulk of my cash savings to Synchrony because I was getting such pathetically low interest rates from my brick and mortar legacy bank. I was a little nervous at first but after reading online reviews and doing my due diligence, I decided to take the plunge and invest in some CDs at Syncrony. They have great rates and FDIC insurance, so why not put more money in your pocket? Their customer service team has always been very helpful and the chat feature on the website works great. Banks like Synchrony are the wave of the future, especially in this low interest rate environment that hurts savers who don't want to put their money in the stock market but need a decent return.
This is a good bank only if you want to just park your money and never do anything with it. They have good rates. But if you ever want to make a withdrawal or do anything with your money, GOOD LUCK! Their customer service is the most horrible I have experienced.
While researching current CD rates, I came across Synchrony Bank. I realized that the interest rate for their savings accounts was similar to that of many CDs. Why tie up my money in a CD when I can keep it in a savings account and still get a decent rate of return? It was very quick and easy to set up an account with Synchrony and transfer funds. The only issue I had was that the online setup automatically gave my father's phone number as mine (he also banks with Synchrony, and we have the same name). I'm not sure why this happened, since we obviously have different dates of birth, social security numbers, etc. I haven't had any other issues, and I'm very satisfied with the interest rate. I also like the fact that there are no unnecessary emails, just one per month informing me that I have a statement ready.
This bank provides great customer service. Whether a person utilizes their chat or calls in on the phone , the representative is always friendly and ready to be of great assistance. Their fees aren't horrible, but rather very competitive . I do wish the average savings account paid a bit more, but the customer service and peace of mind outweighs that small difference. Overall, I will continue banking with them.
After being frustrated with low interest rates offered by most banks and doing a lot of research, I decided to open a CD ladder with Synchrony Bank. At first I was reluctant because I had never banked with an online bank but after chatting with the customer service representative and reading reviews online, I was ready to take the plunge. They offer the best CD rates around with FDIC insurance. For example, Synchrony offered a one-year CD with a rate of 2.15 percent (APY) which is well above the rate offered by most banks and credit unions. On the Synchrony web site, you can easily compare how much you would earn in interest at various financial institutions and the results speak for themselves. A one year CD at Chase, for example, only carried an interest rate of 0.05 percent, meaning that after one year you would earn $2,150 on a $100,000 CD at Synchrony vs. only $50 at Chase - a difference of $2,100.
At first it was difficult setting up the account and the website frequently was under maintenance or I'd have to constantly resend. I've never spoken to anyone from the bank. Everything online. However, they mail items quickly and recently I've had no issues with the bank. The reward tiers and what one gains are still difficult to understand. The savings rate is top notch, though! Transfers have been easy. I appreciate the free monthly ATM withdrawal.
I opened a High Yield Savings account with Synchrony Bank about a year ago. I opened this account as a savings account for my son's car fund. He's only 13 but wanted me to start saving his money for him to get a car when he turns 16. So far the interest rates are higher than similar accounts and everything seems to be going fine.
I recently attempted to open a new savings account with Synchrony Bank. I was attracted by their rate and that they had ATM access on the accounts. I had planned to use this account for a portion of my son's college savings and liked the idea of having quick access via the ATM in an emergency.
I have existing accounts with both brick and mortar credit unions and banks and with an internet bank. I have a credit freeze in place with all three credit bureaus. I knew the credit freeze would be a minor hassle but I've been through this before. I did my research and saw many posts that Syncrony did not do Hard checks for deposit accounts. Based on that I expected to have to have a phone conversation with them and answer some verification questions but not a big deal.
So I submitted the online application, waited 3 business days and when I had not heard from them (other than an email acknowledging the application was submitted), I called.
1st call - they found the application, verified last four of social, put me on hold while they checked with account review. Not bad, just a few minutes on hold. Came back, credit freeze was the hold up but they could not transfer me because the phone I was calling on was not in my report... huh? I was on my cell phone and you don't have access to my report, it's in a freeze. Put me on hold again and call was disconnected.
2nd call - called back, found app, verified last four of social, put me on hold. Came back, I need to call back from the phone I used to put the freeze on my credit with... huh? I did that several years ago, I have had several cell phone with different numbers (which I don't have anymore). Maybe it was my land line (I'm not near that during the day). I likely did the freeze online, do they mean the phone I entered in a form? She didn't really know. Asked for a supervisor, waited many minutes on the phone and hung up.
3rd call - immediately called back and asked for supervisor. Repeated social verification and all, put on hold. Eventually (maybe 5-7 minutes of hold), Supervisor came on. Gave her info on previous calls, put on hold. She came back and repeated the problem but with a few more details. They needed me to call back from the phone I entered in the freeze application. Or I could unfreeze the credit (that would require paying the credit bureaus a fee). Or I could update the phone number with the credit bureaus - I think that would involve cancelling the freeze and setting up a new freeze, I don't know if you can update the phone number as a unique action and I don't feel like trying to find out how.
So I'm done with Syncrony Bank - wasted my time and energy. I went though this last week with a different internet bank that didn't have an ATM card on the saving account - but fine, they have a good rate too, I'll go with them (Ally Bank, I'm very happy with them). They asked me a serious of questions (just like the ones if you request a free annual credit report) and used my answers to verify my identity. Didn't suggest I unfreeze my credit or even call back.
I have a savings account and also two CD accounts with Synchrony Bank. Synchrony has the highest rates among both online and brick and mortar banks. Every time I call customer service, the responder is always helpful and knowledgeable. Opening a new account is easy and very straightforward. Their website is laid out well and is very functional. I also enjoy the reward tiers that are offered for discounts and promotions.
Last month, I decided to open a high-yield savings (HYS) account with Synchrony Bank. I had read about Synchrony Bank in a blog post about ways to earn a passive income. Synchrony's HYS rates were extremely competitive, much higher than the rate my other bank offers on a Money Market account (.20%). It was relatively easy to open an account. I completed an online application with all of the typical identifying information you would need to open a bank account and was approved quickly. Synchrony is an online bank only, so the easiest way to deposit money was to set up an electronic transfer with my primary checking account. To do this, Synchrony makes two small deposits to your account. You have to watch for these deposits and verify the amounts with Synchrony to prove that you really are the owner of the account. This process only took about 24 hours. With a HYS account, you can make as many deposits as you need (these do not count as transactions), but you are limited to 6 transactions a month. This means that you can not transfer money out of the account via EFT or withdraw using an ATM card more than 6 times a month. This wasn't problematic for me and I appreciated that the ATM option was available, as this was not offered in some of the other HYS accounts that other online banks offer. My biggest issue with the Synchrony account is the length of time it takes for them to process a transfer to another account. It can take several business days for them to process a transfer of money out of your HYS account. If you need your money fast, you either have to use the ATM card or wait. I never used the card, but I imagine there is a limit to how much you can withdraw at one time. The idea that my money wouldn't immediately be available if I needed it was a concern for me. Another downside of Synchrony is their web-interface and the lack of a mobile app. The website is very simplistic. You can basically view your money and make transfers. The lack of a mobile app means you can't take photos of checks and deposit them. Ultimately, I chose to close the account. While I would certainly earn more interest, the lack of immediate access to my money and the lack of a mobile app made feel uneasy. The customer service rep I spoke to over the phone to close my account was very helpful and pleasant. No complaints there.
I've had multiple accounts with Synchrony Bank over the last five or so years. In that time, I've had generally no major complaints and have held multiple types of accounts with them. They've been very good at communicating with me various aspects of their accounts and have done wonderfully in solving any issues I've come across. My only real concern that I've had just a handful of times is the down time of their website. Over five years, I could count on one hand where I've had issues logging in or maneuvering through the site due to maintenance issues, and each of those times was in the middle of the day. I would assume that it would be best to be done outside of normal business hours as to not impede on the customer's daily activities
Synchrony Bank has been great for CDs. GO to your local bank or credit union and see the 0.05% that they offer on checking. Realize that's only a NICKEL on your deposit on $100, when their 2.5% CD is $2.50 on that same $100. Amazing.
I read a lot on making and saving money on the internet. The bank and its CD rates were attractive. Couple that with the super simple and fast web interface, great rate, and it is a no brainer. They have an app for those who want it for banking but I do that locally at my credit union. This is more a deposit and forget it. Emails come to you when the deposit posts. I have been using them for three years. Deposits were always timely and chat feature is helpful if you have a question, but I am just there for the CD's and have only asked a question once.
If you have the cash to spare they have a simple interface and make it easy to keep rolling them over into more.
Synchrony Bank provided a pretty decent experience when it came to setting up an online CD. It was a bit difficult to get started simply because of a $2,000 minimum that was required to open the account. The terms were pretty good and I was able to get a pretty good interest rate for a short-term savings plan. The only reason I closed the account was due to some unexpected medical expenses and it became necessary to withdraw the funds. I was close to the maturation date (I chose the 12 month CD) and was able to close out the account and get my money with at first some online help via a chat and then a followup phone call to ensure everything was in order. Once I get back to savings mode, I will return to Synchrony Bank to get another CD. I will next be looking at setting up an IRA. I have already done the cursory work via online chat and most of my questions were quickly answered.
I have a high yield money market account and a 12 month CD with Synchrony. While the start up process was easy and I could do it all online, it was difficult to get someone on the phone that was helpful. While hold times weren't too long, I could tell that they really push people to use the online chat feature and I did not like the automated system on the phone. The website is easy to use and the rates a fairly competitive, but if it is important to you I would not recommend. When my 12 month CD was up for renewal I wanted to get my money out of it, but it was extremely difficult for me to figure out how to do it. Additionally, I didn't get anything in the mail reminding me, unlike any other bank that I have worked with. When I called the customer service they were efficient but not the most friendly. Overall I would recommend them if you are looking for a friendly website and good rates.
I have never been a person that likes to go to an actual bank to process my transactions. I prefer to do all of my banking online, it's much quicker and easier for me that way. What I like about Synchrony Bank is that I'm able to do all of my banking online, even opening a new savings account. I have a regular savings account and a money market account. I think the interest rates are pretty good and there was no minimum balance to open an account. I deposit money into my savings and from there I'll use an ATM to withdraw money that I will spend. The rest stays in the account earning interest. I prefer to bank this way instead of using debit or credit cards. I've used the online chat before on their website and someone was available right away to answer my questions about one of my accounts. Overall I'm very happy with Synchrony Bank and will continue to bank there.
Both me and my wife have accounts set up with Synchrony Bank. The website is extremely easy to use. One annoying thing is often while logging in the username does not register due to case sensitivity which is frankly annoying. We have been late a few time on payments and received a $25 late fee! I have contacted customer support easily through an online chat though and was connected fairly quickly. They were extremely kind and understanding and waived our late fees with no problem at all! They have done this two times for us now! So overall I think they are an amazing bank aside from the late fee charges. The customer service is definitely top notch and I would recommend them to my family if they were interested in opening an account.
I have been banking with Synchrony Bank for about 3 years now. I had originally been looking for better rates for a long term CD. I was planning for retirement and wanted to make sure I was getting the best returns possible. After looking for some time I found that the rates at Synchrony Bank to be the best options for me. I had approximately $5,000 going into a 60 Month CD with a rate about 2% APY. I was very impressed with the rates but I also was very impressed with the Customer Service that I received while working through this search. They had no issues answering my millions of questions and guiding me through the process step by step. I really appreciate all the help and have no issues referring friends or family to Synchrony Bank.
Lets be honest if it was not for their above market rates, I would not be a customer with them because I feel their inordinate length of transfer times on ACH is setup for them to skim a couple of extra days interest. Transfer times should be decreasing not increasing. Their app is terrible as far as check deposits go. Would like to have check access for the Optimizier+. I have been with them since the GE days and use this to park long term money, but the transfer times make it far less inconvenient especially now that stock settlement is trade + 2 days. Transfer times are too slow!
My experience with this bank was just okay at best. I frequently had problems with the website and calling customer service often produced mixed resulys. My biggest aggravation with those calls was having to play the "for this press 1, for this press 2, etc" game and often not hearing what I was looking for in the list.
I opened an online savings account at Synchrony Bank. The interest rate for high yield savings account caught my attention which I liked. I called customer service to speak with an agent and he answered some questions I wanted clarified. At that time I went ahead and opened the high yield online savings account. It has been easy to transfer money to and from this savings account with my checking account at another financial institution bank. Overall, I was pleased with my decision at that time.
I have checking and savings accounts in two different banks. One is a brick-and-mortar (TDBank) while the other, Synchrony Bank, is solely online. When I read about the high interest on savings accounts at Synchrony, I thought it had to be wrong. I earn pennies a month from my brick-and-mortar bank (TDBank)so when I calculated that if I deposited a reasonable amount of money into Synchrony Bank I would get a substantially higher of monthly interest. I was a little apprehensive about depositing into an online bank since I had never done it before, but after reading about Synchrony on online sites, I decided to open an account with Synchrony. I quickly connected my brick-and-mortar (TDBANK) to my new Synchrony account. I was so pleased when my first month and I earned almost $20 in interest alone. I have maintained my saving with Synchrony for over a year now and I am still getting my high interest every month... The only downside to banking solely online is I do not interact with a human but, as of yet, I have had no need to do so.
I had some extra cash savings and wanted to earn some decent interest on it, rather than let it sit in my regular bank savings account making minimal returns. After researching some financial websites I decided to try out Synchrony Bank's high yield online savings account. Opening the account was actually really easy and I was able to deposit my money from my regular bank through an electronic funds transfer in no time. I find the online interface to be very well designed and easy to work with. I am able to check on my account easily and can have up to six transfers in a statement cycle with no issues. I also have a very competitive interest rate of 1.50% APY that is up to par or better than most online banks.
I've used Synchrony Bank for the last two years and have yet to have a bad experience with them. I have a high yield savings account with them and am very satisfied with the rates I earn on my money. Compared to the account I have at my local bank, this account earns almost double over the course of a year. All of my transactions can be done online which is super convenient. I also use the app to manage the credit card I have with them and have always been satisfied with the usability of the app. I've never had any issues with Synchrony and would highly recommend it to people looking for a way to manage their money through investments and savings accounts!
Synchrony Bank has some of the best rates of the all the internet banks. They have great competitive rates, as well as very supportive customer service. Every time I have called, they have been very helpful and resolved my situation very quickly!
Synchrony Bank is very easy to deal with since you can take care of most things without having to deal with a person. It is as self service as you need it to be. When you do have a problem, you can chat online and get most of your answers there. However, if you do have to talk with a person they are pretty eager to help you with any problems. The lone problem I have had is an issue I had with direct deposit. My company was unable to at first get it set up but a few days of back and forth made the transition from a traditional brick-and-mortar bank well worth it in the end. The fees charged are average.
I searched for an online high yield savings account online and came across Synchrony Bank. The interest rate for this account caught my attention and I liked it. I called to speak with a representative to answer and clarify some questions I had. After my conversation, I opened the savings account. It was easy to open. Also, it was easy to transfer money to and from this account with my checking account that is at another bank. Customer service was helpful and polite.
I bought CDs through Synchrony bank because I liked that it was online only and I'm wary of the investment market now - I think it's going to plunge soon. But the rates are terrible - less than inflation! I picked Synchrony because it seems to have better rates than other places, but I'm not so sure. I don't have time to do tons of research to gain a few dollars over the course of the year. But at least I'm making SOME profit now that savings accounts yield almost nothing.
I have been a customer of Synchrony Bank for approximately 2-3 years now. When I first began, I was looking for an online bank to create a savings account. The account had to have a higher than average interest rate amount for savings accounts for me to be interested, and this one did (at either 1.1 or 1.2, when the average was less than 1 at the time). Creating the account was fairly easy; I had actually begun with another online bank, but due to that bank's unfriendly customer service, they lost me as a customer before we even got started. After that issue, I was slightly hesitant reaching out to Synchrony Bank, but they treated me just fine, and their starting process was slightly more streamlined than the initial bank. Before I knew it, my initial deposit had gone through and was earning interest, and I've been adding to it ever since. My interest is credited at the same time each month, and Synchrony's other products, such as a 2% APY on a 2 year CD), as well as their rewards system, has me glad that I'm a customer.
Synchrony Bank is an on-line bank. I opened a high yield savings account approximately 16 months ago. Prior to opening the account I researched the bank and thoroughly reviewed product offerings. I found the information and marketing to be consistent with on-line reviews of their products and customer service. Opening the account was a bit frustrating and I found the customer service response at this point to be lacking as the information I was given was not complete. Rather than reconnecting, I figured it out through trial and error.
The interface with the website, after setting up my account, has been great. It is intuitive and the steps are logical and clearly explained. Accessing statements and tracking current activity is simple and the information is in real time. I frequently transfer funds to and from this account. The process of setting up other institutions to send/receive funds was straight forward and available to me the first business day following setup. Transferring funds is a simple process. The information regarding projected length of time for funds to move in and out of accounts is clear. I frequently find that funds are transferred/available more quickly than stated in the guidelines. Email notifications of activity are quick and thorough.
The initial interest rate offered by Synchrony Bank included a time limited incentive which was accurately applied. Since opening the account, the APY has increased 3 times, and remains the highest I have found when researching rates. I have not encountered any fees associated with this account. End of the year tax documents were made available in a timely fashion. Marketing from Synchrony regarding adding other banking products has been minimal.
I have been happy with my experience with Synchrony. I got a certificate of deposit and found the process easy to complete. I also like the interface-design of the website. To date, I have had little interaction with actual employees. Most of my business is accomplished online. What drew me to this institution was attractive rates on certificate of deposit accounts. Rates where much higher than those I could find at local institutions. My CD is set to mature in four months. If there are no issues at that time, I plan to open another CD with Synchrony.
Initially, I was concerned about having an online only account. There are no Synchrony branches that I walk into if there is an issue. Had I not known someone who had an account with them, I don't know that I would have opened the account. While rates are important, so is customer service. While I have not had much interaction with customer service staff, I do believe that I would be able to resolve any issue that may arise.
I have been with Synchronicity for a little over 2 years and I haven't had a single issue with them. Their online and mobile banking is better than my old bank, Chase, and on par with Bank of America. My direct deposit goes in on time without issues.
I have called Customer Service twice when my card number was stolen and they were on the ball, they send me a new one ASAP and when that one came up being used before I got it, they send me another, took like 3 days and they were updating me all along the way. Fees aren't bad, cost about the same as my BoA account, but they are way friendlier.
I pulled funds from another bank account into my Synchrony bank account.
The amount was debited from my other bank account on Friday but was only credited in my Synchrony bank account on Tuesday causing loss of interest for 4 days.
If I pull funds from my Synchrony bank account into another bank account, I do not lose any interest since the funds are debited from the source bank account and credited in the destination bank account on the same day.
I do not understand why a large and reputable bank like Synchrony does this. If other banks can make the transfer without loss of interest, then why can't Synchrony bank do the same?!
My experience using synchrony bank is fairly good. From all the times I have deposited, I have not had trouble with any of the features yet. Everything seems to work very easily and the website is very simple. The only issue I have had once was when I deposited something into an account, it stated it was deposited but never showed up in the account. After calling and talking to customer service, they found out why and fixed the issue while I was on the phone. All together, I have had a great experience.
My initial introduction with Synchrony Bank was brought on from a family member that told me about their high-interest return rate savings accounts. At the time I was using a local bank that I had a checking account set up, with a basic, low interest savings account system in place. My family member told me about Synchrony Bank and their various CD offerings, as well as money market and savings accounts. What I liked about the Synchrony account offerings was the ease in transferring money between the savings account and my checking account at another bank. It keeps me at ease knowing I can hold a vast majority of my earned money (from direct deposit) in the Synchrony account and quickly transfer it to my checking account for purchasing or bill payment.
I am older and therefore I did not have a lot of experience with doing banking online. My wife, however, did some research and she learned from a close friend about Synchrony Bank's high interest savings accounts. Even though Synchrony Bank was highly recommended, I was nervous about putting money into an online bank. After doing a little research of my own, I made the decision to put a small amount of my savings into Synchrony Bank. I was surprised to see how easy it was to do. I was even more surprised when I started accumulating decent size chunks of interest EACH and EVERY month. I then transferred my entire savings into Synchrony Bank and I have had no regrets at all. The only thing that I can say is that I do not converse with a real human for my transactions. SInce I have had no issues with Synchrony I have not had the need to attempt to contact customer service.
couldn't tell what happened to one check of two I sent for deposit, finally after 3 weeks it was returned in the mail because I failed to write date on the check . But not a supervisor could have told me that or any of reps I spoke to. I'd give this bank 0stars if possible. I have found better rates at other intuitions
I opened a Roth IRA with Synchrony Bank last January. The interest rates are amazing compared to other IRAs in today's market. Saving for my retirement has always been a top priority and signing up for this account was easy. I called their 1-800 number and spoke with a very intelligent service representative. It was amazing to have all of his expertise without feeling "sold to". He was extremely knowledgeable and helped me place my money in the best account to suit mine and my family's needs. I have peace of mind that this institution will protect my best interests and plan to continue to do business with them in the future. I would also recommend anyone looking for this type of savings account to give Synchrony Bank a chance.
Synchrony Bank has been an okay experience so far. The savings account interest is decent at 1.50% APY and their online platform is easy to understand. Synchrony Bank does not have checking accounts which makes it hard to switch all of my banking needs over to them. The ATM fees are also a little ridiculous. For a bank that's mostly online, they should waive ATM fees all together as five dollars per transaction is a little steep. Customer service is hard to get straight answers from sometimes. I had a few questions about fees and was stuck on hold for 20 minutes while someone "went to a manager" and was ultimately hung up on. You can't really get face to face with someone and they only have one brick and mortar location.
From the time you click 'deposit" until it posts, there is no way to track that a deposit is processing. The time it takes to post is completely unsatisfactory, and even the phone 'bankers' (I use the term loosely) can't even see the deposits until it's posted. One says it never got there; another says they can't see it until it's posted. You can't get the same answer to the same question twice.
I love this bank. Legitimately. I was not planning on even exploring savings accounts options with Synchrony, but I took out a loan with them to finance furniture. Now, my husband and I have a savings account with them. We have several savings accounts with different institutions, because it helps us to diversify and make sure that we are keeping true to saving for different things and/or events. Synchrony, however, has some of the best returns on your money, so we never close this account. We have closed other savings accounts, but never this one. The customer service is stellar, and the account information is almost always up to date through their online service center. Also, their online service center is really easy to use. That is a huge selling point with us because we are not super tech savvy.
published review 2/16/18
I tried to open a saving account with $10,000. From their behavior, Synchrony does not want my business. After I submitted the application, I received no courtesy email stating that they received my information and were processing my account. Over a week went by, I heard nothing from them. I was afraid i might have stumbled upon a scam site that was trying to steal my information. Finally I called and they told me the problem was the credit freeze I put on the credit reporting agencies after the Equifax hack. I asked them why they didn’t contact me? The customer service rep said they did, which was not true. I told her that I was not going to do business with an organization that obfuscates the truth. The main thing you want in a bank is trust. I am taking my business elsewhere. My advice to Synchrony is to cut the salaries of their top management and invest the money in better customer service.
Synchrony Bank is the latest internet bank to come out with big rate hikes on its deposit accounts. Most noteworthy is the rate hike on the 12-month CD. Synchrony increased the rate 35 bps to 2.00% APY which takes the top spot for nationally-available 1-year CDs. Minimum deposit for the CD is $2,000. Synchrony also increased the rate of its High Yield Savings Account. The rate went up by 15 bps to 1.45% APY. The account has no minimum balance requirement or monthly service fee. Below is the full list of products that had rate hikes, showing both the old and new rates. All of the following CD rates require a $2k minimum deposit. The savings and money market accounts have no minimum balance.
I currently have a High Yield Savings account with Synchrony Bank. This account meets all of my needs and expectations. I am satisfied with the rate as well as the level of service I receive from this fine institution. Their products are competitive and sufficiently varied. I also have an open Money Market account with the bank. This account compliments all of my other existing financial products. My family has a diverse range of financial tools that we utilize to broaden our long term tools and goals. The bank offers an excellent online banking experience. Most of my needs can be met by taking advantage of their online web platform. Customer Service is superior. On the very rare occasions in which I have needed to contact a service representative, I have received unparalleled service and support. With regards to fees and other costs with regards to doing business with Synchrony, I have to say they are more than reasonable and competitive.
Synchrony bank offers a very competitive high interest savings account. The actual sign up for the savings account is easy, quick and painless. I was able to sign up with no need to contact customer service. The savings rates for the CDs and savings accounts are some of the highest in the banking industry. I am able to transfer funds to the savings account automatically with no additional actions from me. The automation of account transfers gives a set it and forget it feel to the account that makes reaching your savings goals that much easier. I have yet to experience any issues with the account and have nothing but positive experiences. If you are in the market for a good savings account, Synchrony Bank should be on your short list.
For a web-only bank you'd expect the internet experience to be better. While Synchrony offers very competitive interest rates and zero fees to maintain your account, I experienced long delays in money transfers, somewhat frustrating mix-ups with confirming my identity via USPS, and niggling annoyances with the website. Overall, though, the interest rates out weigh everything else for me, especially since I don't treat my account there as an "every day" sort of bank account.
I've had several experiences with Synchrony Bank, my favorite though was with CD's. I was shopping around for the best rate and at first I was looking for a local Credit Union thinking they'd give me the best annual percentage rate. However after a lot of research i stumbled on an interest rate a few months ago for a 12 month CD that paid more than my local credit union. I'm a bit weary of financial institutions that are primarily onlie, but after looking them up on the Better Business Bureau's website, I decided to give them a try. I now have a few CD's with them as well as a savings account. I do prefer to keep my checking with my local bank but have considered expanding my relationship with them to include loans.
This bank is great. Great customer service that has exceeded my expectations. Anytime that I have questions, they are happy to help and answer them. I have had a few issues come up w/fees and they have taken care of them without a problem. I don't do much of the mobile banking yet, but I plan too. They guide me step by step thru certain processes and instruct me in certain areas of my finances. They give advice and talk about products that they offer without being too pushy. Great institution and wouldn't bank anywhere else!
I would say this bank is very mediocre or below average. Poor customer services and at times it seemed like their were hidden fees or misleading information. The online platform was very bland and gray but thats probably not that important although I think it is important to have an interactive interface for customers and users. No competitive products are really offered.
My experience with this bank has been fairly good. The bank is an online bank only. This allows for unfettered access to my account both savings and CD. The rate is competitive. The customer service is somewhat of a problem. There appears to be turnover in staff and there appears to be a high incidence of searching for my answers as opposed to having them internalized. This sometimes leads me to feeling uncertian that my needs are being addressed appropriately, But this is offset by the rate of return on my investment.
I have many online banks and Synchrony wins the prize in poor performance.
Firstly, unless you allow Synchrony to have a permanent "cookie" on your device -- you cannot log into your bank account without problems.
Synchrony authenticates your identity by use of a published telephone number within the credit bureaus database. That's right; Synchrony refuses to use the telephone provided when the account is established. Instead; they seek to authenticate with a credit bureau published number. My mobile number is unlisted and private.
Where other online banks simply call or send a text message to the telephone number you registered with them when opening the account...Synchrony checks the "public database" to see if your number matches your identity and does this each time you try to check your account from an unknown device or a device where you deleted their "cookie".
I attempted to resolve this matter five times with a bank supervisor over a period of five months. Each time required a 25 minute telephone call before my access could be reset in order to gain access to my bank accounts.
Accordingly, I took the early termination fees on 3 CD's rather than deal with Synchrony nonsense.
If you don't want cookies on your machine, have a private telephone number and need monthly access to your account. STAY AWAY FROM THIS BANK! There are other banks such as Marcus and Chase that offer the best customer service matched with efficient technology.
I have banked with Synchrony Bank in the past, specifically using their CDs. I liked their CD because the return rate was decent (I think it was 2.5% at the time) for a short period of 12 months. I liked that I could pull it out after 12 months instead of waiting a longer time. I also liked that my money felt more secure there than the stock market. They did have a minimum to open, I believe it was $2500. I made a decent amount in a year and had no problems pulling my money out when I wanted to. I didn't have much contact with them because it was basically just opening the CD and then closing it. I didn't have any issues while my money stayed in there and I made the promised return. I would probably use them again if I wanted to make some secure money in the future. Right now I'm being a little riskier and trying to make a higher rate of return. Their customer service when I opened the account was decent - the typical questions on the application. I didn't have to ask any questions because I've done stuff like this before with out banking institutions.
Synchrony is a great online bank for savings. They have a great rate and compare well to other online banks and blow away any local banks I've checked. What I really like is the online experience. Their website is easy to navigate and the information I want is easily found. Their app is amazing! I use it almost every day to keep up with my savings account. I've only had to contact customer service once but the experience was fine.
I bank at Synchrony Bank currently and have their CD products. The customer service has been superb in helping me set up the account and using the online banking to check what I earn monthly in interest. I have 3 CDs with the bank and their rates are much higher than their competitors. With great customer service and excellent rates, I find that Synchrony bank is a wonderful place to bank at. I plan to open more CDs there in the future as their rates always meet my expectations. Their customer service is always available to answer any questions you might have. I have recommended this bank to my friends they have opened accounts there as well and are very happy they opened accounts at Synchrony Bank.
I haven't banked with this institution for very long (maybe just a couple of years), but it is by far the best bank that I have had. Their customer service is like no other. I have had a few experiences where my account was broken into and they were quick to help out and getting my money refunded to me, including charges that were accrued. I had so many questions in regards to that and they were so pleasant to work with, both in person and on the phone! I am still unsure is to how I feel about the overall web or mobile banking, but maybe that is because I was taught that you want to keep those close relationships in person. The fees are just like any other bank, but they do help out though if you are a great customer and haven't had many problems in the past. Overall, I would give this bank a 4 out of 5 stars. As far as other products, I am sure they are equally as good, but I have only been interested in their savings account.
This bank offers very competitive products. The interest rates in particular are far above the average for online savings accounts. There are no hidden fees at all. I have not had any experience with their customer service, so I cannot comment on how good their customer service department is. However, I have been a customer of this bank for over 5 years and have never had one single problem. Overall I would recommend this bank to anyone that is looking for an online savings account. The interest rate is 1.30% which is among the highest yield currently offered among any online savings accounts available. That combined with the absolute lack of fees makes opening an account with Synchrony Bank absolutely worth it. Join today!
I have used Synchrony for a while now. Their customer service people have been very good to me. If I have any questions they are quick to answer them or they will talk to someone else to help with my problem. Yes, sometimes they can have charges I'm not happy with, but most banks and credit unions seem to have the same charges. They have a great rate for their savings account that makes up for the fees. Overall, I would recommend them.
Synchrony bank is an online bank which allows for a much better interest rate on savings accounts than your typical brick and mortar bank. Their website is easy to navigate and easy to transfer money to your local banks checking account. Most checks are easily deposited into your Synchrony account by taking pictures of the front and back of the checks with your phone/tablet. The only problem I have experienced is depositing checks that were from states/government institutions (e.g. State of Florida and State of Ohio) which might be a problem if you are a government employee. Synchrony uses 2-step verification if you forget your password. The only time I have dealt with their customer service was when I had changed my cell phone number and could not appropriately 2-step verify. The customer service agent was friendly and helped solve the problem. Overall, Synchrony bank has exceeded my expectations.
Easy to deal with, and minimal paperwork compared to some of the other institutions. The rates are competitive, and the people are friendly. For me, the paperwork was the item that is most memorable. While there are certain pages that have to be signed/done with any account, they really do try to consolidate, and make it quicker and easier than some of the others that require signature, then signature of the signature, then endorsement of the signature, then notarized signature of authorization of the signature, etc...
I been with Synchrony since last May and I have been very pleased. That offered me a lot better interest rate on my saving than my local bank did. Because of this I switch and put my emergency savings into there bank. Overall, I couldn't be happier. I get my statements on time and I don't have to pay any fees with is a big positive. I would definitely recommend Synchrony to anyone looks for a great online bank. They are definitely worry free. I plan on continue using them for years to come.
I was looking for a bank/credit union with a high interest rate to keep my savings in. I didn't want nonsense fees, and wanted my savings to compound. Several listicle websites listed synchrony on it, these lists usually were about best interest rates & convenience. Based on my location and qualifications, Synchrony fit best for me. I don't need to set up recurring deposit, no monthly/annual fees, no other stipulations, just a high interest rate. Customer service isn't very important to me since I'd prefer to figure things out myself online - I haven't had any serious problems anyway so I haven't tested out their customer service, the worst thing to happen is that sometimes I'm trying to make transfers and I'll get an error message, but all I have to do is try again later and it works fine. The transfers take longer than I'd like but I think it would take the same time for any bank. I believe my interest rate is 1.15, and with that I'm able to get about 8-9 dollars per month in interest accumulated. Motivates me to keep adding to it.
Overall I was satisfied with my time at Synchrony Bank. They are the providers of the PayPal rewards card so I didn't have much of a choice of opening up an account with them if I needed the card. Overall, rates were reasonable and customer service was good, but never impressive (though nothing was done negatively as well). I lost my banking card a couple times in my years with them and they were always quick to act.
In my opinion, they are a good middle of the road option. You're never going to be blown away by what you receive, but you could do worse.
I recently signed up for a new bank, and in my search came across Synchrony. I had already heard of them through their various offerings with store credit cards, but was happily surprised by their array of accounts and offerings. I enjoy the rates as well as their customer service. I had some issues when I tried to open, so I had to speak with someone immediately. I was very satisfied with the experience. The agent was friendly and understanding of the situation. I was able to get my account issues resolved in a timely manner and had not had a problem with it since. I am really excited about this company and what they are offering. Ive been looking into banking alternatives for a while but I think I will be sticking with this one for a while.
Synchrony Bank's 15-month CD offer is a great way for new investors to dip their toes into the world of investing without needing a lot of capital. Since I already had a savings account with them, Synchrony Bank was the first choice when I went looking to invest into CD. Their customer service were quite helpful and engaging when I was opening my CD. It was a smooth process that took less than ten minutes to get done. I tried opening CD at other institutions, and their processes were much more difficult and time consuming. Synchrony Bank is an institution that respect their customer's time, so I never felt like I was being strung along needlessly. They got me up and running quickly and painlessly. Synchrony Bank is a bank well positioned for the future. If the future for online banks are like Synchrony Bank, then we should all be quite happy.
I have an online savings account with Synchrony Bank. I chose this bank, primarily, because of the much better than average interest rate. Sign-up and setting up transfer capability with other banks was simple, straight forward, and very quick. Executing transfers is a simple process with both deposits and withdrawals occurring within a maximum of 3 business days. The process is intuitive and efficient. The interest rate has increased modestly two times since I have opened the account. I was able to establish email alerts for events that I prefer to be notified about. The notifications have come through as expected. The Synchrony Bank website is robust and inclusive of all information I need regarding both my account and potential products I may want to consider in the future.
Since I have been more than satisfied with Synchrony for the past year, I recently opened another high yield savings with them. Mainly due to the fact that their rates are very competitive even if I have to deal with some slight transfer delays.
However, shortly after opening our second joint account, they requested a signature card for my wife. As this is our 2nd Joint account, I know they should have both of our sig cards on file... how they only have mine is highly suspicious as I have copies of both that were sent over a year ago. So they either lost my wifes sig card or have highly suspect organization.
Considering they only accept a sig card via USPS (?!?) I would like to know what they did with her original sig card. Had they accepted an electronic version like my brokerage account, my IRA or my local bank even does, this would not be an issue.
Very poor Synchrony, very poor indeed...
I'm currently banking with Synchrony Bank, they are a online banking account. I found this bank from being apart of a credit building/savings social media account. Synchrony Bank is very reliable, I was approved the same day to open a saving cd account. I also can set up direct deposit to transfer money into my account and the money is always there within 24 hours. This is a bank that I would recommend especially if you are using it for the same thing I am, they limit your pin withdrawals that makes your savings journey even easier. Customer service is also very nice helpful and fast.
I have had several accounts with Synchrony. I can honestly say that I have never had a serious issue with them. The only thing that I'm not a huge fan of is the monthly fees. I actually called customer service and got the, to waive the monthly fees. The only thing is they still withdraw the fees each and every month and then eventually credit them back about five days later. I don't like that I have to wait that long to receive my cash back. A few of the fees are quite hefty, ten dollars and some change. I do like that they have mobile banking and I can have secure access to all of my accounts from anywhere. I also like the level of security that I have to go through to log in. It makes me feel safe to do what I need to do from a computer or a mobile device. I like the bank over all and do not intend to change anytime in the near future.
Banking at Synchrony has been as expected overall and I have no complaints. While I don't have much experience working with their customer service dept. (a good thing in my opinion), I can say that I have never had any problems or been charged any fees that I did not expect on my account. I would not necessarily recommend them because every bank (unless they are out to get you) generally has no fees and perform the same exact basic functions.
I have been banking with Synchrony for a few months just to expand my accounts to a different bank than the brick and mortar one I usually use. While overall I have found it to be satisfactory, my main complaint is with their customer service. Maybe I just got a bad representative on the day I called, but I felt like the person was incompetent and was not able to answer my questions in a professional and knowledgeable way. Maybe he had just started the job or something but even then I feel like he should've been trained properly to be able to inform me correctly about the products I was asking about. So this left me with a sour taste in my mouth towards Synchrony bank but I would say otherwise everything with them has been okay, pretty standard and average, no major complaints. This is something they definitely need to work on though. When I bank with someone, I want to feel like I can call customer service and get any issue resolved or get the information that I need, and as of right now i don't feel confident about that with them. However I will reassess this next time I call them for something. If the same things happens, I will probably close my account there because I will assume that they just have poor service and it was not a one time fluke.
I have a high yield savings account with Synchrony bank. I chose to open this account because it offers one of the highest interests rates in the industry. I have had this account for about six months and love it. The customer service is excellent. I have not had any issues with the bank. They offer no fees if you go over six transactions per statement cycle which is good although I don't withdraw often. I recently had to purchase a car because my car was done. The withdrawal process was seamless and there were no penalties. I also had to close the account and open a new account due to my personal information being compromised. It was such a easy process. I basically need a new account number. It was smooth transition. The mobile website is a little visually out dated. The Website is great and easy to use. I have never had any issues accessing my account or viewing statements. Overall I really like the bank and love my high yield savings account with them.
I've been growing my money through CD investments for the past 15 years so I've definitely seen CD rates rise and decline a few times. At the worst I was only able to find a return on my investment locally that was around .4% on a 2 year deposit and that was just unacceptable for me so I began searching around online for a better return. Synchrony Bank had one of the best CD return rates I could find at the time (over 2% return rate) from an established banking entity so I called the 800 number on their website to inquire. I was unaware if any branches of Synchrony Bank were located near where I live but much to my surprise their customer service was actually very helpful over the phone and I was given very detailed instructions on how to open up an account and CD with them via their website. It seemed easy enough so I felt like I might be able to bank with them online only and wouldn't need a local branch to handle my business. Once I got started with the account sign up process online I decided to also open up a high yield savings account with them as well so that I could still access some of my money if I felt like the CD investment wasn't going as well as I had hoped. The high yield savings account didn't have quite as high of a investment return as the CD, but I like to play it save and Synchrony's website was designed well enough to allow me to customize my investments. The CD produced as I expected and I am very pleased with the investment return on my money. I have since reinvested my original deposit with Synchrony and am enjoying seeing my investments growing with this establishment. Their website is very user friendly and I have never needed any services offered by a branch establishment which makes me happy because it saves me time and hassle doing everything online. I would recommend Synchrony Bank for individuals seeking a pleasant return on their savings without a very long monetary commitment.
I have had regular high yield savings account for over 10 months, and Synchrony is very honorable increasing the interest rate with no effort on my part. The only "online" downside with the bank, they have no app, but I don't need to login often. They do work with mint.com which is great, and I have had no issues with transactions. My only gripe is the amount of time it takes to actually make a transfer.. transfers to/from other brokerage/banks take 5+ days, depending when you submit transfer.
I have, overall, had a fairly good experience with Synchrony Bank. However, on multiple occasions I have had fees/charges applied when they were not supposed to be, accounts closed without my knowledge, and rewards not applied. I frequently have had to call and have the customer service reverse incorrect charges or rewards. While this is very frustrating, their customer service has been fairly responsible and helpful. It would be easier however if these mistakes were not made in the first place.
Synchrony Bank is an excellent company for opening a checking or savings account because it has amazing customer service agents who are human and you do not have to deal with a automated/robotic customer service agent. I like how their services are easy to understand, transparent, and very clear and concise. The web and mobile experience is user-friendly and easy to use. They offer competitive interest rates on savings accounts and the fees are kept a absolute minimum compared to industry standards. I have never had any issues or complaints regarding Synchrony Bank, because their employees and executives are always striving to make the customers' needs come first above all else. They are not profit driven and instead believe that high levels of customer satisfaction is the ultimate reward.
I set up this account about a year ago as a means of saving money. Each week, I have a certain amount transferred to this account prior to ever passing through my hands.
The site is very easy to navigate and understand. I can easily log in and view my balance, and can also change the recurring transfer at any time. I get email notifications each time a transaction takes place. The communication from this bank is great and their customer service is pretty reasonable as well. Since opening my savings account, which had a high interest rate to begin with, the rate has gone up a significant amount.
This bank has been great, and having this account has been stress and hassle free. I can also withdraw or transfer funds easily at any time, if I choose to do so. I would recommend Synchrony Bank to anyone.
I was looking for a bank with a decent savings rate. This was the best one I could find at the time with over 1% return. It was very easy to set up and transfer money from my regular account. I also have a few store credit cards financed through Synchrony. I think this is a very good online bank.
My wife and I both bank with and recommend Synchrony Bank. The customer service staff are always friendly and willing to take take out to help us out with our accounts. If there are discrepancies, they show due diligence in order to correct it. Statements are always posted in a timely manner and we receive phone calls if any suspicious activity occurs in our accounts. This is a great institution to deal with.
My experience with Synchrony Bank has been very good. Their products are competitive. Their website is easy to navigate as well. I did give customer service 3 stars because I don't enjoy their phone system as it takes forever to actually reach a real live person on the line. I have been banking with Synchrony for 2 years, and have been pleased with their service, fees, and credit cards.
Here's what I experienced in the first week of joining, (after which I closed my account):
- When logging in, they send a text message to confirm it's me. That's fine, except they send the messages to the wrong phone number! (it was the number of the secondary account holder - I confirmed they have the correct number for me on file).
- When calling, they ask for your SSN and a confirmation ID, which defaults to the last 4 of my SSN. Again, that's fine EXCEPT the last 4 digits of my SSN wasn't accepted by their system. Really?!?
- When I created my account, I setup a login and pwd. I use tools to keep track of my pwds. When I go to login the next time, they say my pwd doesn't work.
With systems that are such a complete mess as this, I am seriously considering reporting them to the FDIC and other regulators to protect other consumers from their debacle - how can anyone trust them to keep track of money?
I recently opened a CD account here in October of this year after researching online banks. I was somewhat leary of doing business with online banks, but due to the good reviews, I went ahead and opened my account. I have had nothing but great service, both by US mail and online. Great customer service and easy to operate the website. They do need to get an app for easier operation. The CD rate is very good. I do intend to open a savings account in the very near future. Opening the account was easy and was completed promptly. It did take a few days for the transfer, however interest is being paid promptly and I am very satisfied.
Synchrony bank has exceeded my expectations as a financial institution. I use their savings account. I once over drafted because my direct deposit didn't go into my account when it was supposed to and I had to call customer service. They were very helpful and even reimbursed me for the overdraft fee. Dealing with them on the phone was very painless and I got answers to questions quickly. They also responded quickly via email to any issues that cropped up, but over the years there have not been many issues at all. I have recommended Synchrony bank to friends and family and they have also had similar, positive experiences like mine. I will continue to bank with them going forward.
After years of chasing teaser rates that always seem to go down as soon as you feel comfortable, I have settled upon Synchrony Bank as my one stop for all of my savings needs. Their rates are always among the best that are out there which means I don't have to continuously find myself opening and closing CDs as they reach maturity and need renewal. Also they are among the best for straight savings accounts which require no time agreements and who's funds can be quickly transferred for use on bills and such.
My only gripe with this bank is that their website can be a bit annoying with its security feature of calling with a one time code virtually every time I try to access it, but these days security is more of a necessary evil than a real complaint.
Starting a savings account with Synchrony Bank seemed weird to me at first. It was my first experience with online banking outside of credit cards, and I had already associated Synchrony with many store based credit card statements that would come to my house monthly in either my name or my wife's name. The idea of putting money into a bank such as this for a Savings account seemed almost foreign to me, and it was certainly unusual. However, after some research, I accepted this new type of banking, and indeed many credit offerors are creating similarly structured banking features these days. When I first joined Synchrony, I found the signup process easy to manage and the excitement of trying something new had an effect on my attitude about it all. I was initially very pleased with every step of the process - and especially the interest rate! However, now that time has passed and more banks have gotten on board, it seems that Synchrony is rather stuck where they started. Better user interfaces are available, better banking products, better interest rates. So while Synchrony, and online banking in general has distinct advantages in many cases over the traditional banking system, Synchrony seems to be in the middle of the pack at this time.
When it comes to opening bank accounts, I always do a lot of research from their fees, deposits, and what they offer. What made me choose Synchrony was that I also had other family members who used Synchrony bank. What I like about Synchrony bank is their high yield savings account which is more than what other big banks are using which has a 1.30% APY. A deposit is needed, but adding additional deposits does help overtime as it does grow. They also offer CDs, Money Market, etc What I also like about Synchrony is their customer service, they are always willing to help if you have an issue and if they can't help you figure it out, they will still try their best to help you the best way possible. Their perks are quite nice; they have a 5 tier ranking from Basic to Diamond and with a certain amount of money, you get perks like unlimited ATM reimbursements, no monthly fees. It's a good bank to try out if you haven't already.
I have used a few different banks over the course of my adolescence and adulthood. Some banks have been sub par, which was a reason to switch banks in the first place. I have been pleasantly surprised with the services that Synchrony has offered. From their elite customer service to their up to date, state of the art online banking site. I have had to call regarding an overdraft fee at one point. The service rep was very helpful and ended up reversing the fee after some investigation, as it wasn't my fault the account went negative. It was nice to be spoken to with dignity and respect, not like I had done something wrong that I was trying to get out of. I really appreciated that.
I opened the account just to have an extra account for Christmas and the like. I immediately notice that the rate was better than US Bank. I decided to transfer most of my savings there. I am glad I did. I get regular statements on my earnings and many other interesting deals in my inbox. I can access my money quickly and have had no problems whatsoever.
Synchrony Bank offers competitive interest rates for its saving accounts. These competitive rates, combined with the ease to which it was to sign up and open an account online, was what initially drew me to Synchrony Bank. Depositing money into my savings account is simple and easy enough to do, though I do find the time it takes for the money to be credited to my savings account to be a bit slow; it can take up to five days for my deposit to show up in my savings account. Also, their customer service is excellent. I had a bit if a problem establishing an online account after signing up. I called their customer service and got the issue resolved in less than ten minutes. That's the kind of customer service I always want.
The online interface used by Synchrony Bank is easy and simple to use, much unlike some other institutions I used in the past. You would be surprised how much a simple interface makes banking so much easy and more pleasant. Overall, I find Synchrony Bank to be a well run, well made institution for those that want to start a savings account online. Sign up is simple and easy to do, and the interest rates are in line with other places that are much harder to sign up for.
I have a 5 year CD with Synchrony Bank. They do give a competitive rate compared to my local banks, which is why I went with them. I have had a little trouble with customer service because I can only contact them by phone or email. With trouble I mainly mean wait times and such. They do take care of the request that I ask. I would just like it to take a little less time. They are always friendly and apologetic. All in all I have enjoy my experience with Synchrony Bank. I would definitely recommend them to people that I know, and I have done just that.
I decided to switch this bank from a local bank because I was having a difficult time with my local banks about my deposits being posted in a timely manner to my savings. A friend of mine had been banking online for years and recommend Synchrony Bank. I applied easily for a savings account through the website and was able to easily transfer money over to my savings. Each month a portion of each paycheck is deposited into my savings account. I enjoy that they do have great security and identity protection as I had been a victim of fraud in the past. Anytime I have had concerns I have always been able to get someone on the phone and have the issue resolved within minutes. I have noticed that my interest rates are high but with the High Yield Savings Account at 1.20% APY and that makes me incredibly happy because my local bank was not even near that. I also enjoy the fact that if I did need to withdraw money from the ATM I will not be charged a fee. Overall I would recommend this bank to anyone looking for an online savings account. It's been great so far!
I have been a customer of Synchrony Bank for a couple of years now. I mainly use them for a savings account that is separate from my main banking accounts. I do this so that one: all of my eggs aren't in one basket, and two: if it's out of sight, it's out of mind and I'll be less likely to dip into it. Synchrony has been very easy to use so far. Their website is pretty simple and straightforward, and I really like their mobile experience. I've only had to contact customer service once due to an error in a deposit from one of my employers. The customer service rep was very helpful and the issue I had was resolved quickly. If there was a brick and mortar location near me, I might even consider moving my main accounts to them.
I've been banking with Synchrony Bank for several years now. I use it because of the higher interest rates. I have a high yield savings account and several IRA accounts that I open each year. I put a small amount in each week to the savings account by way of a direct deposit and I transfer extra money in as needed. It's very easy to do transfers. This I like. What I don't like is the time consuming effort each year to open an IRA account. It takes almost a month to six weeks to set it up because they have to mail you all this paperwork back and forth. It's a bit confusing and very time consuming effort. And I always worry that it's not done in the correct year. This could be simplified since other online banks make it simple to do this.
I had an instance where someone got a hold of my card and started purchasing a bunch of stuff. They contacted me almost immediately when they realized the charges weren't normal as to what I normally buy and spend. They were able to put the account on halt immediately and we were able to track down the person. The company pressed charges and we were able to get all of the money back. I'm very satisfied with this company and helped me with a lot of headache.
ACH service is delayed 2-3 business days for both inbound and out bound transfers. For outbound transfers, they withdraw the money from your account immediately but deposit it at the destination bank 2-3 days later. For inbound transfers they withdraw the money from your other bank that night but deposit it in your Synchrony account 2-3 days later.
Wire transfer service for outbound wires is extremely poor. The purpose of a wire is speed. But even if you call in to send the wire early in the morning, they do not even begin to process it until over 4 hours later. The wire will not be received by the receiving bank until after the business day in over. Therefore, it would be just as quick to transfer via ACH by initiating the transfer at the receiving bank and designating Synchrony as the source of funds.
This company has by far the best customer service. I've been on the phone a few times to handle simple issues and I'm never put on hold. I'm always talking to a representative who doesn't mind taking their time in helping me out. I'm always satisfied and my answers are always fulfilled. I accidentally got locked out of my account (my fault) and they were able to unlock the account and set me up with a new password in a matter of minutes.
Synchrony bank offered top notch service when it came to opening my CD (certificate of deposit) account. They offered a great rate and even had the slogan listed as "what are your financial dreams today". I opened a CD like many people do to squirrel away extra money for a purchase I plan on making in the future (boat).
The easiest part of the whole process was signing up and getting my starting balance deposited. At no time during the process did I feel lost or in need of any kind of assistance. I have used other banking institutions in the past and have experienced issues all the way from trouble logging into my account, to obtaining the money once my CD had matured.
All-in-all I would say that Synchrony Bank was spot on in the service they offered me and the value they brought to the table.
Synchrony is a pretty good bank. Some things are great like their savings offers which are high (well relatively high) interest. Unfortunately, their customer support is ranging from abysmal to great. Every interaction is different in customer service, which is really frustrating. Can I do so and so? They will say yes on one site, and no to another...
While I don't necessarily like their customer service, their products are still worth the occasional troubles.
I currently use two banks, USAA and Synchrony. If I had to do it over I would probably just stick with USAA, however, at the time I wanted more than one banking option. Synchrony isn't terrible, but I have had some less than ideal situations. I constantly have trouble signing into my account. Also, paying bills online was not a very easy and efficient process but I will say they have improved in that area. My one big complaint is with their customer service. They're polite but when I called to take care of an issue the person on the phone seemed distracted. I had to repeat one thing 3 times. Other times he didn't seem to understand what I was talking about. Honestly, it was a pretty simple issue so I can only assume I didn't have his full attention. Also regarding customer service, if they need information from you, they will called about a dozen times a day, but if you need information from them it's all of the sudden hard to get someone on the phone. Other than that they have decent fees and products.
Synchrony bank provided a decent online banking experience .In my experience using a CD account ,the APY was quite competitive .
Things I liked :
1 ) Decent customer serivce
2 ) APY was better than Bank of America
3 ) My terms and details were easy to understand and nicely explained
Things I didnt like
1 ) Very poor online experience
2 ) App was buggy and outdated .I had to call every time to get updates .
3 ) Could use US support .Most of the people on the phone speaks with an accent and difficult to understand at times
As others have posted, this bank holds your money for several days before posting it to your account. In effect they are charging a fee of whatever interest you would have earned over those several days that they hold the funds. I sent a letter to the bank after noticing that whenever I do an ACH transaction (initiated from my online synchrony account) the funds show as withdrawn from the source account on the day after I put in the request but the funds do not show up in my synchrony account for 4 business days. This is in contrast to synchrony's disclosure statement which says that for ACH transactions originated by synchrony with a bank that has be pre-registered for your account the funds will be available on the same business day that synchrony receives them. The rep who called me back about the letter said that it takes that long for them to receive the funds. I pointed out to her that ACH transactions are required to clear in a single business day. We agreed to disagree. Any class action lawyers out there?
Synchrony Bank has been very good so far. I am very satisfied with my experiences at this bank. Overall, I would rate it as Excellent. It is above my expectations. Staff is always friendly and helpful. My savings account was easy to open. Everything is online since they don't have any bank branches. I discovered I actually like that. I travel a lot do it's inconvenient for me to go to a physical location to do business.
I've had a high yield savings account with Synchrony Bank since I was 18 years old when I got my settlement check from a dog bite. Their fees are astronomical. I have to pay a ridiculous amount to keep my money with them, when the interest I earn barely makes it worth it. The website frequently locks me out from "failed attempts" to login even though my login information is all correct. I then have to sit on hold for usually about 20 minutes to a half hour and wait for a representative to update and reset my login info. I have been tempted to move my money on numerous occasions.
Very disappointed with recent notification of the policy to discontinue the practice of voluntary federal withholding on interest earnings. I have literally spent hours over the past 24 months with Synchrony related to this subject and after previous satisfactory handling by them they have now discontinued this valuable service. After opening numerous CD's based on the availability of this service, they now are ending that option. Based on my rather extensive interest earnings, it is essential that I have a bank that offers this. I will be closing out all of my Synchrony accounts as they mature and move the money to a more customer friendly bank. I currently have this service available at all four of my other institutions that I deal with and it makes my year ending tax bill much more manageable.
I just opened a high yield savings account about a month ago in order to save without touching it. This is because I'm undisciplined in saving with my current credit union as I can easily transfer between savings and checking. I read reviews and this was rated highly with a high APY return.
Overall, I'm currently happy with my decision to start using this external savings account.
I wouldn't say the sign up process was easy or smooth compared to lots of other things I've signed up for, but it wasn't difficult either. I was able to get my account number/information needed for registering an account online by calling the next day after my application was approved. Later I called after playing around with my online account and saw that I needed to sign the signature card manually instead of electronically, so I printed, signed, and mailed.
About a week and half later, the info I wanted right away ended up coming in the mail. So patience is needed I guess.
Customer service was okay. They weren't welcoming or anything like that, but did answer the questions I had.
Transfers between my external credit union was supposed to be set up to come from my checking but is coming from my personal savings instead. That could have been my mistake and I'm not even worried about it right now.
Transfers are taking around 3 days to be completed, which is below average in my experience. Again, not the biggest deal for me right now but I do hope this improves.
Do not confused their banking with their various credit cards services. I am not sure I'll ever use their credit cards due to the million complaints about their customer service or very inflexible policies that are not people or consumer oriented. I just wanted to be clear that my positive review is based on their savings account only.
Amazon was using Synchrony Bank for their credit card and switched cards to a different card with Synchrony Bank. Sadly Synchrony and Amazon didn't change the card on my Amazon Account I am guessing because I never got a bill from the new card. I receive all bills via email. Transunion that I had a late payment (and it was a whopping $747 plus the above charges. I was able to get the 2 charges removed. I immediately paid the bill online. I finally called a supervisor because I couldn't believe that I had my credit score dive over 60 points. It's still good but not excellent like it had been. She is going to notify the creidit union that it was not my error. I never got an email telling me that I owed the money. I don't know if Amazon or Synchrony Bank when the cards were changed to a different number didn't update user information sounds like that's what happened. I closed the card. Thankfully Amazon also uses Chase Bank and I get outstanding service from that Bank. Now if I could convince Talbots, Warehouse Discount and Chevron to change banks that would ner great.
I was shopping for an online savings account to place about 6 months' worth of savings for an emergency. I looked about and saw several online banks providing savings account services with decent-to-good interest rates. Synchrony Bank was one of those online banks. At first, they weren't my first choice; Goldman Sachs Bank was my top pick. But I found opening an account with Goldman Sachs to be difficult. They could not positively confirm my identity at all, despite the fact that I gave them my social security number, tax filings, and a photocopy of my drive's license. I soon gave up around they asked for a third round of identity confirming documentation. I tried Synchrony Bank as my second choice, and the experience I had with them are night and day different compared to Goldman Sachs Bank. I was quickly confirmed and my savings account was opened within a day. When I could not register an account to manage my new savings account, customer service was quick to remedy the issue. I have had a great experience with Synchrony Ban so far. I highly recommend them to those who want a no frills savings account with a competitive interest rate.
I wanted to earn some interest on a small sum of money I inherited. I also wanted to be able to manage the money myself and avoid the hassles of dealing with pushy bank staff. I took a chance on Synchrony Bank and it has really paid off. I now have an IRA and a high yield savings account with them. The interest rate on my savings account is significantly higher than anything offered by my bricks and mortar bank. The account minimum is also very fair and I was able to start saving with a small sum of money which is great as it supports those of us trying to get (back) on our feet financially. The website and app are very user friendly. I have never experienced tech issues or any mistakes in my balances. I can access it 24/7 from all my devices and it has helped me to get really involved with my finances. I have rarely had to contact customer service but when I have I received help immediately, I wasn't transferred from department to department like most financial institutions. One person, one quick solution. Overall a really great experience and I am really impressed with online banking and can't see myself going back now.
I decided to open a High Yield Savings Account with Synchrony after looking at other online banks and finding that this one had no minimum deposit, no fees, and a APY. I have been a customer now for a little over a year and I have made 116% more than I ever did with my personal bank's savings account. Making deposits from my checking account is easy and if the deposit is initiated during a weekday, the transaction goes through very quickly. The main account I created was joint and it was extremely easy to set up. Then I was able to open a second, individual account for a beneficiary AND I can access them both with the same log in information. The BEST part is the account started out with a 1.05% APY when I opened it and in the past month that number has increased to 1.20%.
I have been a customer of Synchrony Bank for approximately 2 years now. It was really easy to get an account started and my ATM card arrived pretty quickly. I like that Synchrony offers a higher interest rate than many other banks, both online banks and traditional banks. There are a lot of perks available, depending on how much you have saved with them. All accounts enjoy no monthly fees, some ATM fee refunds, and free ID theft resolution. Accounts with high balances get their own dedicated customer service phone number. I've never had a problem with my account, so I've never had to call. I would recommend Synchrony Bank to anyone who wants to start saving their money in a separate account, such as saving for an emergency fund.
We were a high yield savings customer for many years and as long as the money goes into savings there is no problem. Great interest rate...no question.
Once you use their credit card, or use their other products that's when the magic happens...VERY RUDE & UNPROFESSIONAL managers & supervisors!!!!
Front line reps are very polite and professional BUT once you have an issue and a manager/supervisor is involved you would think the politeness and professionalism would continue. WELL IT DOESN'T!!!!
On the phone for 2.5 hours being placed on hold then transferred again...only to be, you guessed it...on hold again and again. Their famous words: I'm going to put you on a brief 3 to 4 minute hold, is that OK? Well it's never 3-4 minutes!!!
So GOOD-LUCK to you if you don't 'heed the advice' of the MANY who have represented their experiences and reviews as a 1 star. READ REVIEWS BEFORE LOCKING IN WITH THEIR CREDIT CARD.
I've recently read many different 'review sites' on Synchrony Bank & Credit Card which I should have done BEFORE I got involved. BIG MISTAKE for not learning before hand that reviews are VERY helpful!!! Don't let the high interest rate fool you. Look around as there are other online banks that comparable rates. No bank will have excellent reviews but I'd take my chances because they HAVE to be better that Synchrony!!!!!
My 19 year old daughter, who is in college, tried to open a savings account and was denied because they couldn't authenticate her identity! She has a checking account, a CD at another online bank (Ally), she also submitted her driver's license, and social security numbers in the application. All of this and she can't open an account to put money into!!! She wasn't asking for a loan. I've been a customer with Synchrony for over three years and until today have never had an issue, yet they took non of that into consideration. The service representative and her supervisor as well were very condescending and continued to repeat the same verbiage over and over instead of trying to rectify the situation. I hung up very dissatisfied. I then called Ally and they were more than willing to help figure out how to make it work! Needless to say I will be moving all of my investments. The rates might not be as high but in the long run customer service always wins.
I've been with Synchrony Bank for about three years. They are huge, and have been around a while, have competitive rates overall, and have, overall, a good reputation, which is why I chose to go with them over other online banks. I like that they answer the phone and that the customer does not have to wait to speak to a rep. However, the different reps have given me wrong information, which has caused me aggravation in trying to set up an account or retrieve money. So, sometimes, I wind up having to call back and call back and call back to verify, to untangle, what is going on. In the end, it has always worked out and the reps seem to genuinely want to help, but it is NOT helpful if it wastes someone's time calling back to say such and such did not arrive, did not happen, etc. Sometimes, I've had to call three and four times to get all the paperwork out to me, and it doesn't arrive, so it's a delay of over a month. Also, their rates are NOT always competitive. Most of the time they are, but one always needs to check. But, they are consistently among the top online banks as far as rates go. Again, my money has been transferred to my brick and mortar credit union, and not lightning fast, but not that slowly either. So, my overall recommendation is to use them. I have IRA CDs there right now, and they do send statements that are professional and easy to read, like clockwork, which is more than I can say for other online banks. They have a 2K minimum deposit for CDs, which is not unreasonable. On a 5 year CD, which is what I have, the early withdrawal is a year's interest, which isn't great, but I don't plan on withdrawing my IRA CDs. Some places only charge 6 months interest penalty, so best to check, according to what is important to you. I've also never had any surprise fees, as with other banks. They are very fee free, in my opinion. Very reasonable.
I have a savings and CD with Synchrony. I have been with them for several years and have not had any issues. But I do just use them for savings and cd's and do not transfer money often or use debit card. Website works good and does all I need it to. I will stay with them.
I've only been a member of Synchrony Bank for a few months now, but so far I have no complaints! This is the first strictly online banking institution that I have signed up for and the process was so simple. I had no problems creating my savings account and transferring money. My favorite part of Synchrony is the high interest rate. It's by far the highest rate I've personally seen for a savings account. I'm assuming customer service is good, but I haven't had to contact them at any point since I haven't had any issues. The fact that there aren't fees for withdrawing money is a plus as well. Overall, I definitely recommend Synchrony to anyone looking for a high interest savings account!
So I have been banking with Synchrony for a few years. From a product, fee and interest rate perspective I have been very satisfied. Today however I discovered a big policy blunder. Via the Synchrony website I requested a transfer from an external bank into my Synchrony account. The money was debited from that account on 6/7/17. But it has not appeared in my Synchrony account and after calling CS I was told it will not be credited to my account for another 1-2 days...so up to 3 days from the debit date. So the net result is that my funds are in no-mans land, earning interest for them, but not for me. The claimed concept that the clearing house is sitting on my funds for two full days defies logic. With other banks I have dealt with (except one), the debit date and the credit date are the same or at most one day off. To make matters worse the CS agent tried to convince me that this was for MY benefit as they will not place any hold on my funds ONCE they are credited. I gave up.
I have a few different accounts with this bank and have found them very easy and fair to deal with. I have never had to deal with high fees or rude customer service. Their customer service is very good and their staff go out of their way to help you out or answer any questions you may have--even if you think they are stupid or irrelevant. Their website is very user friendly and one of the easiest navigate that I've ever found. All of your account information is pretty straight forward and easy to find. I love this bank and would recommend anyone looking for a new bank or out there just looking at their options to explore this bank in particular. Synchrony Bank is top notch!
I have had my Synchrony savings account for over a year now and I am proud to be their customer. I originally came from Chase bank. I had problems with them that made me their long time customer leave to another bank. My friend recommended Synchrony bank and the ease of using it. I did some research, read reviews and compared to a couple of other banks before making my final decision. I am glad that I made the decision to have them as my bank. It is so easy for me to deposit, transfer and bill pay with them. I love getting text alerts every time I have a withdrawal, payment or deposit so I can track everything. It also doubles as a security feature since I can see what charges happen and know if it is fraudulent right away instead of it being overlooked on my statement. I also enjoy that they do not place a hold on checks that I deposit. My mind is at ease knowing there isn't any mishaps and my money will be there in the exact time frame expected. I would and I have recommended this bank to my friends and family. I am sure you will be quite satisfied as I.
I have banked with this online bank for a number of years now. I have a few accounts here and have to say I have been pleasantly surprised. I wasn't sure how I would feel about dealing with an online-only bank, but I'm glad that I gave it a shot. I bank with Synchrony Bank and have had nothing but positive experiences. Their staff is knowledgeable and friendly and any time I've called with a question, they are always more than happy to help me out. I also have to say their rates are very competitive and they don't charge crazy fees like some banks. Their website is very user friendly. Anyone could easily navigate around their webpage and get to the information they need. I have found that everything on their site is pretty straight forward. I don't mind using their site at all.
I was a victim of fraudulent activity back in early December and I am STILL trying to rectify it with this bank. After having daily calls from the bank, and I do mean daily, sometimes twice a day, I'm still being charged for charges that are not mine. I've spoken to about about 15 associates who were not able to help remove them, the Fraud Department is unresponsive. One Associate was helpful and thought she could help solve this to no avail. Today I received another notice in the mail and the amount due is now more than it was when they originally sent me a bill. I'm beyond frustrated.
The Associates I have spoken to are all extremely nice and seemingly helpful, however I'm still being held responsible for charges I did not make and we're are almost in June. Horrible situation.
I initially wanted to start investing my money and I decided to look into opening a CD with this bank. I shopped around for a while and this bank had the best rates. Synchrony would be my best bet and it is, even though the customer service could be better. Even though the customer service was my only negative experience I can't help but focus on it considering it wont be the last time I will need some help and guidance from the company.
The only website is much easier to deal with as the online customer service is completely different from the phone operators so I was able to find some satisfaction there. All in all I give this bank a solid 4 for what it has provided me.
Wanted to send a check over wiring the money for a CD. Was told to wait because they would have to verify my information. Got a letter a week later saying the account was denied because they were unable to verify my identity. Interesting. Never have run into this before in forty years of having Certified Deposits.
I always thought I would have difficulty changing to an online only financial institution until I realized how little I use my bank's branches. The last time I needed to go to the actual bank was when I transferred my single account into a joint account. Other than that, I haven't stepped into a bank in years. The problem is that I have been taking a hit on interest in order to pay for human interaction that I never use! I switched to Synchrony in order to reap better interest rates. The account setup was easy. I manage all of my savings transactions online (just like my previous "big bank"). Don't fool yourself into thinking that it's "scammy" or untrustworthy. Your interests rates will literally triple (in some cases) just by switching to something that lacks what you do not already use - perfect!
I have been dealing with Synchrony Bank for about two years now. I have an online savings account with them. For the time I've been with them, I have had no problems at all. Everything has been easy and whenever I had questions, I got quick answers. They are good with email response and don't have long wait times on the phone which is nice. They have low fees and the interest is good when comparing to what I can get from others. They have some other things I may be interested in and I will look into those, for sure. Other reviews I've read of them are good also. Hoping to stay with them for a while, as everything I need has been taken care of so far.
I had enjoyed Synchrony, despite the lack of customer service until their mobile deposit became a complete failure. It will not accept checks and constantly tells you the image is unclear. You can rewrite the check, try a different device, etc., but good luck getting your deposit made. Without physical locations, this takes away the point of online banking. I'm not mailing a check every time I need to move money into my accounts.
Synchrony Bank is an online-only bank that offers a range of account options. If you're not familiar with Synchrony Bank, they're probably best known for being the bank behind a lot of store-specific credit cards. I first became familiar with Synchrony Bank as my Amazon Prime card is issued by them. Now, I have a savings account with Synchrony Bank that earns one of the highest interest rates that I could find. I get 1.05% interest on my savings account. It doesn't really seem like much but it's a higher rate than you can get from most banks and definitely higher than traditional brick and mortar banks. I like to invest most of my money but for short term money that you may need, putting it in a savings account that earns interest is better than nothing.
I opened an IRA money market account to consolidate my IRA funds. Synchony did not send the transfer requests to the financial institutions. At first I thought it was a mail issue, but after having the multiple financial institutions inform me that they had not received the transfer requests form Synchrony, it became obvious to me that Synchrony did not send out the requests. I am closing my account with Synchrony.
After doing some research for online banks, I recently signed up online for a saving account with Synchrony Bank. I was asked about 10 questions, just the basic name and address and identification information. I was able to choose the method of my initial deposit. I chose to do a bank transfer, but you could mail the deposit in also. It was extremely easy. I was also surprised how fast it all went, it took about 15 minutes. I expected a far more time consuming and more complicated process than it really was. So far I have not had any problems.
I opened a Synchrony savings account a little over three months ago and have been very pleased so far! There are a few things I really like about Synchrony...The first is the interest rate, which is currently at 1.04% for me. It's much higher than banks that aren't strictly online. Synchrony pays me the same amount of interest in one month that the savings account I've had since I was a child pays me in a whole year! I also have significantly more money in my old savings account. Another thing I really like about Synchrony is the option to withdrawal money without any penalty. Definitely a keeper for my banking needs.
After using many different online banks, and having the service and products be sub par, I was surprised by the ease of use and helpfulness of Synchrony Bank. Any time I have an issue, I am able to speak with a person that will help me resolve it within minutes. I have never talked to someone who had no idea what they were doing. Another positive, is the 1.25 APY on CDs over 2000 dollars. I have several through the bank, and from my research, they offer a very competitive rates. Another positive about this bank is the ease of use when it comes to using the mobile version of the bank. I really enjoy the simplicity, and have never had an issue or had a problem locating what I wanted to find on the site.
Synchrony Bank savings is one of the best in the market if you are truly looking to save and get the best rate. Synchrony Bank offers online banking with the option of a card to use for withdrawals. If you are looking for a bank that is at you fingertips and best for your wallet, this is it. Simply set up a direct deposit between your regular checking to their online savings and watch your balance thrive. Their site is extremely user friendly and easy to maneuver around. The rates are some of the best on the savings market. With not having to have a minimum balance requirement like other banks, this is the BEST out there for anyone looking to accrue savings quickly. Synchrony Bank Savings comes highly recommended. Current Interest Rate on their High Yield Savings is 1.04% and their current APY is 1.05%. You won't want to miss this.
I like Synchrony bank because their customer service is out of this world. Being self employed can sometimes make things very complicated when setting up retirement funds. The representatives at Synchrony bank are so helpful. When I called to set up an account I was presented with a personal banker who helped me set up the right plan to maintain my business tax plans. I didn't feel taken advantage of, or like he was trying to push risk on me to make money. I'm not always able to contribute steadily because as a self employed individual sometimes my finances are up and down. Whenever I do contribute I always call Synchrony bank to see how contributions will affect my future earnings and they are always very helpful. They are also extremely helpful with tax questions and requests for necessary documents. I have no complaints really.
Even since Synchrony switched over their website to the new layout and design the experience has been fantastic. I had a different bank in the past that never updated their software or made an effort to keep up with technology trends and it made me wonder if they care. With Synchrony Bank not only can I keep track of all my banking transactions within seconds but I also have the ability to check my credit card transactions and get up to date credit scores each month and they will contact me about any suspicious activity on my accounts too. I'm currently in the market for an HYS, CD or IRA and I'm looking forward to chatting with a representative to see what Synchrony has to offer here. Keep up the good work Synchrony!
I recently moved my online bank account from Ally to Synchrony Bank. Ally currently offers just 1.00% while Synchrony offers a bit more at 1.05%. While that is a small difference - everything helps in this economy especially for risk adverse person like myself. They also have the highest 12 MONTH CD at 1.25% -- no other bank comes close to this. So it is really easy to setup a CD ladder and gain a few bucks while not locking in all your money. One thing that Synchrony doesn't have that Ally has was the great customer service. If you have a problem with Ally you can talk to a real person really quick. However with Synchrony, I feel their customer service department is lacking.
If you want great rates on your saving and the best rate for a 12 MONTH CD -- I would go with Synchrony any day of the week. Remember that it is an online saving account and online bank so there are limitation. If these limitations are okay with you it definitely beats getting 0% at your local Chase bank.
We use Synchrony Bank for our savings account. Synchrony has one of the highest, if not the highest, interest rates in the country at a little over one percent. The account was easy to set up and manage online, and has simple tabs and drop down menus to use whatever features the account holder needs to use. The only con I see is that there are two Synchrony savings websites. The other website is called My Optimizer Plus and is not the same as the Synchrony savings website. Not knowing of the disparity, I had difficulty logging in to the other website. I know for next time, but can see the confusion it may cause to someone. Transfer usually take a few days to go into your other primary bank account, so if you don't always need savings right away, you should be fine.
They provide the best interest rate available for online savings accounts. It is currently around 1.06%. In today's economy that is a high rate, believe it or not. There are no fees to open a savings account. It is very easy to transfer money into and out of the account. It does take 3 days or so for transfers to complete. It would be nice if they could speed up that process, but it is not bad as is. It is a very easy experience to open an account with the bank. I was approved in under 5 minutes. I have had an account with them for 5 years and have never had an issue.
Haven't really necessarily done too much banking with them but I've had an account and I'm beginning to love it. I wanted to start using an online bank where I earn more interest since I'm coming from a background where the only other financial institution I've used has been a credit union. It's surprising how much better the website is compared with the other website I use. That said, I've been reading up on the fees and their applications, and I feel worried. I don't know how it compares with a non-bank, but I know fees (e.g., I know minimum payments on past credit are at least $27 under my contract) are higher than those on my credit union.
That being said, even though it scares me, it's not a bad bank by any means. Trawling information was a little difficult, even logged in, and finding the details of my contract was a little difficult. Still, it's a stylish looking website and it just feels safe and useful, even though I probably ought to be afraid of it.
I opened a checking account with Synchrony Bank due to an employer 5 years ago and I wasn't particularly excited about it initially. One of the first things I noticed was that their cellphone app was quite outdated and not very user friendly, which I really disliked because I like to check my balance and other information online very often, since it's easier. Another aspect I disliked was their overdraft fee which seemed a little bit too high compared with other banks I had experience with. But now to the part that really made me like this bank: the customer support. I had my wallet stolen along with my credit card and was very worried about losing the amount I had in my checking account, but the Synchrony Bank's customer support was exceptionally fast and understand, they froze everything and sent me a new card immediately, which I received in a few days. I had friends tell me they had never seen a faster and more effective customer support in such a situation, so I believe their outdated phone app and fees aren't that big of a deal when you have the security of knowing that they will fully support and help you in unexpected situations like the one I went through.
Love the high yield savings account. Highest rates in the nation, but what I particularly love is the identity theft protection that comes with the optimizer account. This service was super helpful when someone got a hold of my social and tried to get a tax refund under my name!
If you initiate an external transfer from Synchrony bank they hold on to your money for 3 days before making the transfer. They debit your account the day you request the transfer but don't send the money for three days so you are out the interest.
Most other banks will send the money overnight so that you have it in your external account the next day.
Also, they won't change my statement cycle. Not very customer focused.
Now there are other online banks that offer 1.05% interest or more. This is not your best choice.
I applied online to open an account with the bank as a new customer. The questions asked were minimal. Soon after I received a call from a rep to guide me through the rest of the account creation process. The rep was mostly nice. I have little tech knowledge but he guided me through the process. It was a simple process and the rep was helpful. They even ran me through some of the perks and benefits for having an account. Depending on how much money you have in your account, you get different perks. Tha'ts pretty awesome. I would definitely trust and recommend Synchrony Bank to my family and friends. I also ended up opening an IRA and a CD account with them. One of the better banks I have worked with and I have worked with over 13 different banks.
I use this bank for some of my financial needs, Its a good bank to use but my main issue is with their customer service. I had set my account up a long time ago about 2 years. I set up online banking and bill pay for my deposits for my checking account to pay my bills. Every month when I go to log in it never recognizes my log in information. I call customer service every month and they always verify my log in and it always correct. They make me go through the whole process of changing my password. Then the next month it happens all over again, so I call. The last time I called the lady proceeded to tell me just to mail in my deposits verses getting the issue fixed. I was highly upset and told her that they really need to correct the issue because I only use online checking and bill pay. She stated she didn't know what to tell me. I asked for a manager and she hung up on me. The bank itself is good but the customer service is horrible. So unless you use the mail for deposits every month don't bother signing up for the online checking and bill payment system because you cant get in and they will not help you.
A bank is a bank is a bank... That may be true in the general sense of the word, but Synchrony is special as an online banking institution. Their web/mobile service is excellent. I had a concern about my account balance, went online and signed in, and the concern was satisfied almost immediately. Their online account management is simple, clear and gives all the information needed when you sign in. An excellent experience. Customer service is friendly and helpful, which is important when banking. I had to call in a couple of weeks ago over an issue. The issue was handled easily by a friendly, courteous woman who treated me well.
I haven't been using Synchrony Bank for very long but I can already tell that I'm going to love them! When I was searching around for competitive rates I was shocked when I saw what they were offering. The initial deposit to get the posted rate was a little high, but it was worth it in the end for the high interest. Before this, I had a savings account with Discover with lower interest, however when I saw the higher interest at Synchrony I quickly moved what I could over. They made opening an account easy and I was done opening my new savings in probably ten minutes or so. On top of that, their customer service has been great and they're usually fairly quick to respond with emails. I don't think I've had to wait any longer than a day to get an answer for my question. I also greatly appreciate their nerdy side with their partnering with Marvel for some exclusive content. As a nerd myself (not to mention someone who likes to save money) I couldn't be any happier and plan to open another account with them soon.
I have had an online savings account with Synchrony Bank for about a year. It is normally at the top of the list for savings accounts as it has the best rates and charges no fees. The interest rate is well above what other banks offer. The website is user friendly and when I've had to call customer service they have been helpful. When I had a problem, they quickly solved it and were very friendly and respectful.
As it is a savings account, I don't normally need to withdraw money, but on the occasions that I have the fees have been refunded - they refund up to $5 per month. I normally make direct online transfers and try not to withdraw. It is easy to log in and see my progress in savings.
I recently opened a savings account with Synchrony Bank. I choose Synchrony because of their ease of setup online. Also, Synchrony offers great interest rates and terms for ATM use. I had some issues activating our debit cards (which were a huge plus in my opinion) and customer service was great and helped me with a short wait time. Synchrony also followed up with snail mail needing signature cards, etc. All postage was paid and was easy to understand. I don't think their website is that efficient. When I tried to set up my account the mobile check image was not accepted. I continue to have a difficult time logging in through their website. But overall I really enjoy Synchrony and look forward to using them for other products.
I saw an ad online about Synchrony Bank offering high yielding savings and no annual cost/fees. Since my old bank had 0% interest i decided to open an account. I put in $5,000 into the high yielding bank account. It as easy to set up and easy to use. I could pay my bills and i liked getting monthly interest payments. However, it seemed like the website was new or something. There are times when I couldn't log into the system because the website was down. this is really annoying since I needed to check if I still have money or enough to pay my bills. Also the mobile app is ok but when it lags.Like when you type in a 5 you have to wait a second and then click the next number. that's just annoying. I removed the app and do all my banking online. I later opened up a money market because I got a special offer for putting 10k into a money market and I got $100 dollars. I have never spoken anyone with SB which is great since I hate talking to people. All the information is online and the FAQS are very useful.
I had heard from friends about online banks, but was wary of them. One day I just decided to take the risk with a small amount of money. There were so many out there I didn't know where to start but Synchrony kept coming up with favorable feedback so I thought I would give it a shot. As I looked at it more and more, I was thrilled about the interest rate on savings account, that it reimbursed (to a certain amount) for out of network ATM transactions. I opened an account within a few minutes and never looked back. I have since (its been two years) moved my entire savings account balance over to this bank and am loving the interest income. In truth, I am actually saving more than ever simply because the money is in a different account/institution so i sort of forget about it. Who knew this was my solution to needing to save? I have not had an opportunity to need to call customer service yet, but if its as easy as the rest of my experience has been, I think it will be a breeze.
My bank is Synchrony Bank. I have been using this bank for my savings account for the past year. The online banking is very easy and understandable. I had decided that the best thing i could do was to put my money in the high yield savings account they were offering at the time. I know that I can sit back and watch my money grow. The customer service is great as well. I had many questions in the beginning when I opened my account and the people I talked to were very helpful. I love this bank and I would recommend this bank to anyone especially, if you want to open a good high yield savings account.
I have been a customer of Synchrony Bank for the last three years. I first heard about them when searching for a good savings account. So, I decided to see what they offered as far as savings options. I currently have several CD's at Synchrony. This rate is very competitive and I feel good knowing my money is in their hands. Since all their CD's from 6 months to 48 months are the same rate, I purchase 6 month CD's so I can take advantage of higher rates as they become available. With the market's steady improvement, I have found higher rates to be the case in a slow but steady manner. I have called customer service with questions, and I always receive prompt and courteous responses. If anyone asks me about online banking, I recommend Synchrony Bank because their service, in my opinion, is unmatched.
I have a savings account with them that I've had for a few months. Support has been excellent so far, they always refer me to American customer support that knows what it's doing. The only problems so far have been low interest rate on their savings accounts. I have found that there interactive website to be easy useful and not overly complicated to use. The mobile app is so simple to use my kids don't have to help me find things on it. I love the convenience of adding money to this account. Mobile banking has become a pleasure with Synchrony Bank.
We had a savings account with this bank and never had any issues. We usually bank locally, but friends recommended doing some checking around for online banks a while back because interest rates were better. We found that to be true and were pleased with this bank's rates. I wasn't too impressed with the online transfer capabilities, though. I found it a little more tedious to transfer money. I think they could make that aspect a little more user-friendly.
Synchrony Bank is a wonderful savings bank. Synchrony Bank offers probably the best CD rates out there. You are required to open the CD with higher amounts than other banks but at the rates they give it is worth it. I have never had a problem with customer service. They answer quickly and are very efficient in addition to being very friendly. I have an ATM card with them as well. Synchrony has very low fees. If you want and like a savings bank, you should visit their very user friendly website. There you will find all of their products. They have great rates on money market accounts as well as High Yield accounts and IRA's. I truly feel this is a trustworthy bank and they have earned my business by their quality services.
I have a savings account through Synchrony. They have competitive rates and great service. I use their auto-deduction from their savings account to pay certain bills so there are no surprises or gimmicks. Their website doesn't feel cheap like some other internet bank sites. I have direct deposit with them; there were a few forms to fill out but it didn't take long at all for it to process and come through. I'm considering opening a CD with them as well.
I have been banking at Synchrony Bank for the past few years. It was really easy to open a savings account on their website. I want to give a shout out to their customer service division as well. Anytime I call them, they have answers right at their finger tips and seem to fix or address any issues or problems I face. Their website is easy to navigate and really friendly. I love their online banking section on their website as well. You can search through any transactions you want to go through and I love their budgeting tools that they provide! Fortunately, I haven't been charged a fee since I have been there. However, looking through their fees list, their fees are considerably lower than much other banks!
Synchony's customer service is excellent. About a month ago I had a problem with my account and I thought it was related to me recently moving. They quickly solved the problem and changed the address on my account. The wait time on the phone wasn't long either which is awesome because I hate long wait time.
Synchrony Bank is a purely online banking service that offers high interest savings account for individuals who are looking for safe ways to beat inflation. Synchrony was especially favorable to me because I was looking to exit my big bank and head into something a little less cluttered. I was returning virtually zero from my bank, and I was sick of getting hit with 3% inflation every year. With Sychrony's rates, I can almost cut the effect of inflation by 50%, which makes quite a large impact when we are talking about 6-figures worth of funds. The only hurdle that I needed to get over was psychological - it's an online bank. Once I realized that banking with Synchrony was essentially the same as the way I was previously banking with my big bank (all online, all mobile), it was easier to get over the fact that there are no physical branches! Trust me, and just try Synchrony.
I opened a checking account with Synchrony Bank in December of 2014 after repeated problems with my old local bank. The difference between Synchrony and my prior bank were apparent right away. The representative talked me through the various savings programs and helped me see how I could grow my money with a strong APY, which was very important to me as someone just starting a career. Synchrony's online interface also has the feel of a major bank and not a local bank. Synchrony allowed me to automate almost all of my monthly transactions, which has saved me a lot of time. It also allowed me to consolidate all of my savings and wealth growth options. I would recommend Synchrony to anyone who values speed and simplicity when conducting online banking business.
I've been wanting to open a savings account for a while now. I finally made the decision in April to open a Synchrony Bank account. I signed up for the High Yield savings account. They currently have one of the highest APYs I found. One of the things I love about this bank is that there is no fee to sign up and there is no minimum balance requirement. You can deposit as little or as much as you like. Their online account and mobile app are both extremely easy to sign up to use and navigate and all the necessary information you need is posted in your account. My customer service experience so far has been wonderful. I had a lot of questions about how a savings account works and if i'm able to access my funds if needed and they were very helpful answering all my questions before signing up. If you're looking for a savings account with great rates, there is no better choice.
I decided to go with Synchrony Bank for a savings account because it has one of the highest interest rates out there at the moment. So far I am not disappointed with the bank. It was easy enough to deposit the money online and start earning interest. They have a useful mobile app which lets checking your account and making transactions simple from your smartphone. Customer service was very helpful and easy to contact the one time I've needed them. The only part that I think other banks do better is having more resources online such as budget assistance and planning. They do have several other products which I plan to checkout like CD's and IRA's. Overall its been a good experience so far.
The fact of the matter is that you're wasting your money at "big banks." It's easy to tell yourself that you like the convenience, but when it comes to protecting your money from inflation, it's the percentage points that matter the most. I opened a savings account with Synchrony Bank with a great APY. Their interest rate is way above your average bank. How are you supposed to save your emergency fund, when you're losing it to inflation? It's impossible. I absolutely love Synchrony because of their rates, ease of withdrawal, and customer service. Whenever I have a question, I can get an answer within 10 minutes. The operators are always nice and they take your questions seriously.
I have had a savings account with Synchrony for almost 3 years now. I was told about them from a relative. I decided to give them a try after taking a look at their website. They have a high yield savings account, which means the interest rate that they currently give me is very competitive and very much one of the main reasons that I decided to go with them. I've never run into any problems at all. Customer service, if you ever need it (which I doubt), is on point ! Fees are nearly non-existent. They don't have any physical branches, therefore, they have hardly any of the overhead that the main banks do so they are able to have a very competitive products with super competitive rates. I can see myself sticking with Synchrony for many many years to come !
I have shopped around for a great interest rate for a savings account and could not find anything worthwhile. Most of the rates were extremely low and the reviews for the bank's customer service and fees scared me away. One bank that stood out was Synchrony Bank. I didn't know much about them and didn't want to make a mistake so I took a while before I made the decision to open a savings account with them. I regret waiting so long; although the rate isn't super great, it is MUCH better than other banks out there. I love the mobile banking features and how easy it is to get in contact with a live person for assistance and guidance when needed. I definitely recommend Synchrony Bank.
Synchrony Bank is one of the best banks I've ever dealt with personally. Very secure and safe and I've never experienced any issues with them in terms of errors or bank issues. Their fees are very reasonable and the web and mobile experience is pretty good as well. I really have no complaints at all and their customer service rivals with some of the best. They have a lot of good things about them that set them apart from a other banks and it's a no brainer in terms of who you should bank with. Synchrony Bank is the choice and way to go if you ask me. I've been dealing with them for a year now and I've had no complaints whatsoever about them. I would recommend them to anyone I know.
I have been a Synchrony Bank customer for almost a year and a half now. I switched over from a regional bank that I had been using for nearly ten years. A friend told me they really liked Synchrony, but I was still skeptical. My initial concern was about depositing checks. My place of employment does not offer direct deposit, so I have to go to the bank every payday to deposit my checks so that I can have the money in my account as soon as possible. Because Synchrony is online, I was worried about a lag time between when I deposited the check and when it showed up in my account. After my first deposit, I was sold. The funds showed up in my account just as fast as they did with my traditional bank.
Having two accounts through Synchrony bank is both convenient and easy. I am able to pay my bills, make transactions, and find different products that interest me. Being on only social security, I am able to use their services for my convenience and schedule. Any fees they have are very reasonable. If I want, I can buy a product from any online store and just put in my account information and it goes right through. If I need money for something or in an emergency the funds are put into my local bank within 2 days, which in my opinion is pretty fast. I must say I am very satisfied with their services and advice. I have never had a problem with them or any of their services. Their service people are always polite and answer with consideration for my age. I would recommend them to anyone.
I started banking with Synchrony Bank about a year and a half ago. I was ready to drop my old bank because of their fees. I have been nothing but pleased since switching to Synchrony. It has made banking a lot easier. I do not have to go into a branch if I need something anymore. I can talk to someone on line and dll of my banking from the comfort of my home. I am able to check my balance, pay bills and do everything I could do with a physical bank; I just do not have to actually go to the bank. No more rushing to make sure I get there before they close; no more wasting my precious time waiting in line at a bank. It may seem like a small difference, but Synchrony Bank has made my life easier. I would suggest Synchrony Bank to everyone.
I have banked with Synchrony bank for over a year now. The concept of an online bank with no regular branches and no real people to deal with made me a little worried. Now that I have banked with them, I can say with confidence that this is a great bank to work with. I like the convenience of doing business with them. Once, we had a concern about a banking experience with them, but the customer service was really good. They took care of it in a timely manner and resolved the issue. That made us more welcoming of this concept. We are looking to add more funds and types of accounts we have with this bank. If you are considering an online bank, I believe you will have a good experience like we did with Synchrony Bank.
I work in the tax field and am always looking for better savings accounts. I came across Synchrony while searching for high yield accounts and immediately joined up. I have been happy with their rates as well as customer service. I had an issue with my computer but needed my 1099-int and the customer service representative was very helpful. We were able to get the information with relative ease. I recommend the bank to many of my clients who are looking for the same kind of services.
We moved over to Synchrony bank when our previous bank GE financial was closed. GE suggested this bank. Initially we were not sure due to the size of funds we were moving and looked at other options but decided to give this bank a try. We have been very satisfied with the experience we have had so far. Any problems have been resolved timely and the customer service has been really good. Of course being an online bank , their site is easy to navigate and get things done quickly. We have since moved more of our funds and looked into more kids of investment options we may explore with this bank. Over all a happy customer and would really recommend this bank to anyone looking to explore online banking.
I opened a CD 24 months back with Synchrony Bank. As it was getting closer to the end of date, I called to move my money to a different CD for 12 months. Instead of giving me terrible service the representative explained that I have a 21 day grace period to make any changes, which I think exceeds expectations for me. My interest rate during the 24 months was amazing and am pleased with there CDs compared to my local credit union.
I have TWICE have absurd trouble getting an IRA CD transferred from Synchrony Bank to another bank. Both times they came up with flimsy excuses why a check had not been sent to the new bank. Once they said I didn't identify the account number. When I asked them to overnight the funds, they charged me $25.00. I protested and had it kicked up to a higher level - and was refunded my $25.00 when they verified I had done everything correctly. Now I have been trying to get my husband's IRA transferred at maturity -- and twice was told all paperwork was in order. Now 1-1/2 weeks later they say "well no it isn't". Do not do business with this bank.
This bank has exceptional customer service. When I contacted them about starting a savings account they were extremely helpful and genuinely interested in telling me about the benefits of choosing them as a bank. This excellent customer service is the reason I decided to open an account with them and I have no complaints about doing so since! The only reason I wouldn't give them five stars is their user interface (on mobile, especially) could use more work, but it has gotten better.
While looking for a better place to earn some interest on my money than a traditional brick and mortar bank, I came across Synchrony Bank. I tried to apply to multiple banks, but the customer service individual at Synchrony Bank was the only one who was able to resolve my problem of having a less than ordinary address. They were able to guide me through a step-by-step process on how to set up my account, as well as provide information on the products that they offer. In addition to all this, Synchrony also offered a higher interest rate, although interest rates are at an all-time low, than its competitors. The only issue I have had with Synchrony is that they do not offer a mobile app for their bank. However, I can simply log on through the browser on my phone. They also send you an ATM card, which I have used without any problems, for free! I have yet to be charged with any surprising fees. All in all, I would recommend Synchrony Bank.
Having been screwed over and pushed around by the big names in banking for 15 years, I decided recently that I was sick of it, and it was time to switch. After a period when we were on vacation, a scammer got access to our Wells Fargo account and immediately ran up charges. Not only did it take 6 months of outright battling with Wells Fargo to fix things, we ended up having to pay nearly $4,000 so a lawyer could threaten them before they finally admitted it was their fault. Never again I said!
We moved our savings over to Synchrony, and I have been so pleased with it. Sure there are occasional issues with the software and I struggle to figure out how to do things, but customer service is pleasant and tries their best to be helpful. I don't have to worry about them completely screwing me over, and direct mobile access to everything is really nice. I keep far better track of my financial position, because it is easier to do so. Online banks and banking are no longer a new fad, and many of the companies are established and well capitalized. Additionally, not one of them has begged Wall Street for a bailout, and since neither have I, these guys are right up my alley. Forget the big banks, and give a online organization a shot. I have been so pleased with mine!
I like the interest rates at this bank, and have had an account with them since when they were still part of GE, but they're only OK as long as you don't need to speak to anyone or get any customer service.
They have a HORRIBLE phone system / phone tree: it will take more than 2-1/2 minutes from the time they answer until you can get to speak to anyone with option after stupid option, menu after submenu after submenu. It is absolutely ridiculous.
They have increased the security to where it is cumbersome to log on. Their website is unreliable: it keeps giving messages about experiencing technical problems. So, you can't log in, sending the text or voice verification codes needed only works some of the time - and the error message tells you to call them. Good luck with that!
You have to verify yourself to the automated system. Then you have to verify yourself (the same damn question) to the real person.
It is enough to want to stop doing business with this messed up operation!
I have an account with Synchrony for about 18 months. I must say the experience has been pretty good. I have a Savings and Money Market with good yield on both (1.05 and .85 percent). When it come to maintenance of the account, the web interface is easy to navigate. I have been able to deposit money into the savings with no issues. Withdrawals from the money market were easy, too Customer service can be a toss up. I have been on the receiving end of great customer service and extremely poor customer service. I have been eyeing opening a CD with them. All in all, if you are fairly independent, know how to use your computer, and have your own financial plan, it's a good bank.
I chose this bank after looking at a few others. What drew me to them was their high interest rates for a savings accounts as well as the perks that come along with staying with them. The only fault I have with them is that their website feels a little clunky to use at times, but I don't really need to do much maintenance on it because I have the process automated. Customer service has been helpful when I needed to as a question. I don't think I'll see a better savings rate at another bank any time soon. I feel confident with using this bank.
I recently signed up for a Synchrony Savings account. I did a bit of research online to see what some of the best savings accounts were. I decided to go with Synchrony, and I am very glad I did. The sign up process on the site couldn't have been any easier. What I love about this bank is that it offers one of the highest interest rates for a savings account at 1.05%. Also, there is no service fee or minimum balance. They are also the only online savings account I know of that gives you an ATM card to access your money anywhere. I can honestly say, that if you are looking to open a savings account, this is definitely one of the best banks to open one with.
Regularly takes 3 or more days to transfer funds from my Synchrony savings account to my Chase checking account. I submitted a transfer the evening of 10/6/16 and now it is 10/12/16 in the afternoon and still no funds have been deposited into my checking account. I have the confirmation email from Synchrony saying my request was submitted, they just haven't managed to actually do it in the past SIX DAYS! I asked why their transfers take so long, since my AMEX savings had been able to transfer funds to Chase the next business day. They said it's a security feature. -_- I just can't.
Cannot add my Synchrony savings account to my FutureAdvisor profile, because when FutureAdvisor asks me for the verification code Synchrony is supposed to text or email to me, nothing ever arrives. I've tried both methods.
Their website is ridiculous. Why does clicking the login button open a new tab? That's stupid and unnecessary. No other good banks do that. You know what they said when I asked about this? "It's a security feature." Where's a wall? I need to pound my head against it. And the site is insanely slow. I finished reading another review before my Synchrony inbox opened. And no mobile app??? Really? So lame. Please save yourself the trouble and choose one of the 1% high yield savings accounts. The .05% is not worth the trouble.
Attempting to open a CD with Synchrony was a disaster. After providing personal, confidential information, I received no communication from them, email, mail, etc. After 5 business days, i called them to inquire, and they said my account was being reviewed, and it would be an additional 7-10 days. I have never had an issue like this, and will likely never attempt to do business wit them again,
We banked with GE financial for a number of years. When they announced that it would be changing to Synchrony Bank, I was apprehensive. Most of my savings were with GE and the change was not welcome by me. However, my opinions about this bank soon became very positive as they made the transition to the new brand. Specially, I feel that their customer service has improved. I feet very comfortable dealing with them, and they have been very helpful and timely in their responses. I have continued to bank with them instead of taking my funds elsewhere. I am a satisfied customer, and I would recommend them to my friends.
My first concern before I opened up an account with Synchrony Bank was the fact that this bank literally only exists online. Having only banked with "big banks," I believe that my fear was warranted. I opened a savings account with a small deposit to see what it was like. My first constructive thought was that the website was great. It was extremely easy to navigate, and made me feel comfortable about what I was reading. The layout is logical. Things are listed under the headings that I expect, and the headings are just broad enough that I click/hover, just out of curiosity. I experienced no setbacks or problems while opening an account. It was very easy. A month or two later, my wife and I were interested in opening a CD for some extra funds that we were keeping for our first home. After checking out CDs at our local bank, we decided to open up a 2-year CD at Synchrony. The funds transfer was simple. I actually called ahead to make sure that I was allocating these funds correctly since it was a substantial amount of money (to us). The customer service could not have been better. To date, we currently have our growing savings account and a CD collecting a steady 1.25%. I actively add a few hundred dollars per month to my savings account and have never experienced a problem with transfers. All in all, your money is safe and the bank operates very well.
Synchrony simply can't upload March 2016 statements to my account online. There are statements through February and then they start up again in Apil. When I ask about the missing March statement I'm told there was an issue, and they will never be able to upload March statements online. They say they have my March statement (I haven't seen it yet) but they can't put it online within my account. I'm waiting for the CD I have there to mature, and then I'm out of there!
We were banking with our local Chase Bank for several years. We had a checking and saving accounts. However, when our interest on our savings was only .30% APY, we decided we'd had enough. So we started researching and found Synchrony Bank had tons of good reviews and a decent 1.05% interest on our savings. We also liked the fact that it was so convenient to bank with them online. I think online banks are the banks of the future, and Synchrony Bank is going to be at the top of the list. The thing I like best has been their responsiveness. I had several questions about various things that I emailed to them, and I got a response back in less than 30 minutes. Now that is great online customer service!
About a year ago I was searching for a bank which offered the best interest rate I could find on a simple savings account. Because this account was going to be strictly savings, I wanted a bank that would make it easy for me to deposit funds and have the best return I could get. Synchrony Bank was the bank that popped up from my Google searches as the best bank for a high and steady interest rate. It also had good reviews from other users. It was FDIC insured with a 1.05% APY. This was higher than any other bank I found. I opened the account and since then I have actually opened up two additional savings accounts for other family members. I am very pleased with my choice and have had no problems. I have no fees associated with my account and am constantly accessing my account online to watch my balance grow.
This bank is relatively new and a recent branch off of General Electric, but don't be discouraged from putting your money here. They are fully insured by the FDIC like any other bank. What makes this bank better than traditional brick and mortar banks, and even other internet only banks, is it offers much better savings and money market rates. While it may only be 0.10 to 0.15% higher, that is still higher yield for the same safety you'd get anywhere else. And if you want CD rates, Synchrony has very competitive rates for short and intermediate term CDs. But like any bank, the long term CD rates are not as attractive, but this is not unique to Synchrony. That just seems to be the trends these days. Overall, I highly recommend this bank since it offers great rates
I've been a customer for over 2 years and have had no issues opening online savings and many cds.
The good news is the great rates. Some have complained of web issues transfer nightmares, etc. I've not experienced any so far. Transferring money to and from multiple external banks has been smooth and easy.
The bad is really bad! If you need to call for customer service, it's dreadful. They won't even be helpful when you want to transfer money to deposit at Synchrony. I've been trying to fund an IRA CD for a month, uncounted numbers of calls. They don't seem to care if I deposit money in the bank or not. Most unhelpful customer service ever! Check out the Traditional IRA transfer form. There is no room for a signature guarantee stamp, but the current custodian requires it. My bank providing the stamp says there isn't enough room. Customer service at Synchrony says, there is no form with space and you can't altered form to make space just squeeze in the stamp anywhere. My bank won't do it. Looking on bankrate for different bank for my IRA now.
I have a high yield savings account with Synchrony Bank. I chose this bank because of the high return with minimum deposit. Currently their APY is at 1.05%. Setting up my account was quick and easy to do. After I was approved, I made my deposit and my money has been making a nice return. It is easy to transfer money to and from this account from my local bank. I like that I can put money in at Synchrony and get a great return, much higher than my local bank can offer me. If you want a place to stick your money and watch it grow hassle free, this is the bank to go with, especially if you don't have a lot of money to start out with. I haven't had any issues at all.
I am wondering whether they are legitimate an how many customer do they actually have if they are open for business.
On the 5th attempt to open an account, the application process reached a point where the application can not be completed.
There is also no way to contact them electronically.
I am giving them 1 start because just like other websites, nobody thinks of what is being produced and this website does not accept 0 stars.
I love Synchrony Bank. Their customer service is excellent, and they are always able to answer any questions that my husband or I have about our accounts. Additionally, I actually pay less than half the fees that I was paying at my other bank, and that's more money in the bank (pun intended!).
I have been using Synchrony for many years now, and I am generally pleased. Synchrony has given me a high yield saving account. I get 1.05% APY, and I never get a fee. It is easy to use the website to make transactions, check history, etc. I can easily access my savings account when I need it. Also, my saving account interest rate is high, and it is not dependent on how much money I have in my account. I opened a Money Market account for no charge, and it has worked well. I get .85% APY and am limited to 6 withdrawals. This keeps me from spending my money too much. When I need to use the money, I can easily use checks or the ATM. CD's from Synchrony are ok, but they have a fairly high minimum for the higher APY. Most of the stuff I need to do is not person-to-person, but person-to-technology, which I love. If you every have any hard questions, it is easy to call customer service. The worst part of this bank is that they have no checking account. Otherwise, I'm really enjoying this bank, and I would recommend them to anyone.
This is a great bank that is very easy to use. I've had my Synchrony account for two years and have had no issues. I love the high interest my savings account earns (much higher than the measly .04% my local bank was giving me). They don't have any ATMs, but I've had no issues with ATM fees being refunded. Their app isn't the best, but at least it does show my account balance as well as perform some other basic functions. I expect some things to be skimped on to get such a high interest rate.
Truly a painful experience. The entire process of working with the bank is chaotic, unreliable, and painful. No one ever knows what is going on and there is no one to speak with who takes ownership and makes sure things get down. You can be in virtual limbo for weeks upon weeks, and nothing gets done. Well, I'm done with this bank. Far and away the worst bank I've ever dealt with.
We discovered Synchrony Bank's High Yield Savings about a year ago. At the time, our regular savings account from our local branch was offering less than 0.1% a year. We compared with other online savings including AMEX, and decided Synchrony had the best rate: 1.05% a year. That is more than ten times what our local bank was giving us, and without any annual fees. For us, the entire sign-up process was accomplished online with ease. Then transferring between our bank's checking account and Synchrony was simple and straight forward. The interest is added toward our principal on a monthly basis. The only drawback is the time for funds to clear. Once we submitted a transfer request from Synchrony to our own checking account, it can take up to three business days for the funds to be available. But unless you are always pressed for time, it makes sense to allow your money to earn more interest for yourself versus your local bank.
I have used many other banks in my time, such as TCF or US Bank, but no other has compared to the service I have with Synchrony Bank. I have been with them for over 5 years now, and I have had an issue only once with a direct deposit not posting until 2 days later, but after I called them, she handled the issue and explained the delay for me, even giving me options on how to avoid issues next time. A very quick and efficient bank. I love their customer service because they make you feel important as a client and truly address your needs, questions, or concerns. I can't see myself doing my online banking anywhere else anytime soon.
Synchrony Bank is a good bank to grow your savings and future. They offer great rates and make it very easy to access the money if ever needed. The best part of investing with this bank is the rates that they offer. The local banks do not compare. It is also easy to get a hold of representatives for assistance or even log-in online to access your account and make changes. I am very pleased with how competitive they are. I do wish that they would improve the website a little. It is decent, but should definitely be worked on to be as helpful as many other banks that I have seen. All pros and cons considered, Synchrony Bank is an excellent company to work with.
Down for three days over the weekend, trying to move the last $31 out, was using them to hold cash until interest rates changed.
They insisted I create a new PW, had to have two #'s, couldn't be either end, couldn't be together. Yes, I'm serious. Tried 3 times.
Finally got on, couldn't make a transfer.
20 minutes on the phone, I got a confirmation # and the rest. Two days later, site is down for maintenance, no return date mentioned.
All this after changing their EWP to a full year.
I had searched around for CD rates recently and online banks usually take the cake. I had heard briefly of Synchrony Bank in the past, but after doing some research (before I transferred them all my money), I was able to feel confident letting them hold my money for five years, the CD length I chose. Their website is up to date and I loved that I didn't have to go in there and sign papers etc. I checked out their FDIC status and they are insured for up to 250,000 per depositor which I don't come close to. My only complaint is that as an online bank I feel like it should have automatically set me up for e-statements. Instead I get a monthly paper statement about a five year CD.
I have been an account holder of Synchrony for the past year after looking for a better yielding savings account and CD for my cash reserves. I refuse to use brick and mortar banks because those banks offer horrendous rates. Synchrony's rates are some of the highest in the country even among peer internet-only banks. For example, their online savings account is 1.05% APY and is .3% higher than Capital One 360 and slightly higher than Discover/GoldmanSachs/Ally Bank. The benefit of Synchrony, though, is there is no minimum, so anyone with any amount can take advantage of these attractive rates. You can easily access the money by linking your standard checking account and transferring money only takes a few days, so it is extremely convenient. If you need help rolling over a CD or cashing out a CD, the online chat feature is quick and much easier than calling a customer service line (though you can call if you prefer). Either way, it is better than waiting in a line at a physical bank.
I ended up getting a bank account with Synchrony because I was in the market for another bank, having just left Chase where I was unhappy with their service and their fees. Synchrony's fees are understandable and are not implemented in every single place they can think of to try and get more money out of you. The savings account that I have even has a little bit better interest than the other banks that I have had in my past. This is big for me because I am trying to save for my future and, while it is not an ideal place to invest, am beginning here in my own bank until I get the handle of stock investing. All of my interactions so far have been pretty good. The initial woman I spoke to wasn't the greatest, but after I more clearly stated what I wanted, she was able to help me better. Everyone else has been great. I would definitely, and have, recommend this bank to other people.
I have both a money market and CD account with Synchrony bank. At the time I was looking to open both accounts, they had the best APYs. The APY of a CD was what was most important to me. They also had plenty of options for the time frame or duration of the cd from short to long. It was easy to open my account. I love how I can check everything I need to online, and they are a member of FDIC. I did have questions, so I called customer service. They were very helpful, answered all the questions I had, were courteous and polite. I have recommended them to my family and friends. If I want to open and IRA, I will more than likely check them out first.
I have a high yield savings account with Synchrony bank that was opened late last summer. I chose to use Synchrony bank because of the higher interest rate than I could find elsewhere. I went through the process to open the account online, which was reasonably user-friendly and not too tedious, and tried to schedule an initial transfer to the account from my local bank. Everything looked fine when I logged out, but as I watched my accounts over the next week, I saw the transfer (and the necessary account verification) had not taken place. The two small deposits required for verification of my external account finally came through about a week after I filled out the online forms to open the account, but when I logged back into the Synchrony account, it would not allow me to input those numbers, and eventually said the external account was verified, but would not transfer my initial deposit. Finally, about two weeks after opening the account, I called customer service, and after the brief initial hold time, I was transferred to a representative who got it straightened out, although she did have to put me on hold to go talk to her manager, and apparently there was a problem with my address, so I was locked out of the online system. I haven't had any problems transferring money in or out of the account since, so it appeared to be an isolated start-up problem, and they did handle it professionally.
I recently found myself banking with Synchrony Bank, and I could not be happier with the service I have received thus far. In the past year with Synchrony I have been very pleased with how quickly my deposits have been reflected in my account. For example, typically when I initiate a deposit, I will receive a message stating it will be about 5 business days until that is reflected in my available balance. However, this has not been the case even once throughout my time with this bank. I can happily say that my deposits are usually reflected the next day and at most two days after the initial motion has been made on my end. I am also very pleased with the customer service I have received while banking with Synchrony. If I have a question about my balance or a withdraw I did not make note of, I can simply call and always receive cheerful and helpful service from someone who can clear up any questions I have quickly. In summation, I will say that banking with Synchrony has been a pleasant experience and I am thankful to be working with them.
Too much exposure to low grade private label credit cards.
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I decided to open a Synchrony Saving account, I have always used brick and motor type banks and decided to do all my saving banking online with Synchrony. Almost everything was done online except for a few things that I had to sign and send back. The application process was very easy and did not take much time at all. I was rather impressed with the saving account interest rate, it was the best I could find among any company. My interest rate is at 1.05% which is not great, but compared to the competition is pretty good. I will say that the online site could use some updating. It is not hard to use, but it could be better. My biggest complaint is that there is no mobile application. This is a huge disadvantage to me since I enjoy doing almost all of my banking via smartphone. I hope that this changes very soon. In addition, there is no capability to have person to person transfer. I know from some of my friends that there online banks have built in features like pop money. These are a few of the complaints but everything else has been great. I even had to call customer service one time, and the representative was friendly and handled my concern. The wait time was a little slow but nothing crazy.
I was looking for a savings account where I could incur higher interest. I tried online banking previously, but the interest rates were really low. I was able to link my existing checking account, and set up automatic transfer pretty easily. There's also an option of choosing if you want your transfers to be daily, weekly, bi weekly, or monthly. It's definitely helped me save for my individual taxes, whereas the savings account through my main bank takes out a monthly fee. Although minimal, it was frustrating to lose even the smallest amount of money that I planned on saving. Synchrony has the highest interest rates I've found so far. I have yet to have issues with the website and will plan to continue to use it in the future.
I have been a customer of Synchrony Bank for about four years now. I initially opened a savings account there because they paid about 1% compared to my local bank, which paid essentially no interest. Later I also had a CD account. When I retired from my job, I transferred my 401K to an IRA at Synchrony. I have a link between my local bank and Synchrony, so I can easily transfer money back and forth. I have had a couple of minor issues with the bank. The bank forgot to credit my account with $50 promotion for opening a CD account. I had to call them to remind them. When I wanted to take a distribution from my IRA, they send me the wrong forms to fill out. To their credit, they caught the mistake and contacted me to fix the problem. Their website is easy to navigate and I now know that I can download any form that I need. When I called them, I never had to wait long before I could talk to a customer service representative. Overall, I am a satisfied customer of Synchrony Bank.
I have only had my account with them for less than six months, but I have grown to trust them like they have been looking out for me for years. I needed a bank account that also offered a Visa or Master card. I looked around online and found them. I started talking to them online and they told me all about the perks they offered to their customers. I opened up my account. Two weeks into having the card I had no problem using the card anywhere. I got a text message from the bank. I called them and they told me one of the places that I used my card at had reported to them their credit information had been compromised. So they were going to need to reissue a new card to me. They kept my card available for me for a few days while they sent me a new card. That way I would still be able to get to my money. They were kind and understanding and gave me a lot of confidence in them.
Be warned that in order to link external accounts you need to use a One Time Password (OTP). I've tried twice now to use their system, once to have it call me and once to have it text me. In both cases I was unable to get it to send me the code and the LOCKED MY ACCOUNTS!
Come on, seriously, your system is broken so your action is to lock my account. What a PAIN!
And the worst part is, they know there's a problem. "We're aware there's an issue and we're replacing the system, in a few months".
EDIT: Updating to 1 star overall. Even after getting them to unlock my accounts and verifying my trial deposits, one of my banks (Alliant Credit Union) apparently isn't in their "system" so now they want me to mail them a copy of my statement to prove I own the account, as if.
The allure of Synchrony Bank was their high interest savings account. That's what got me going. I wanted to earn a little extra for having my emergency money in my savings account so I decided to switch my savings from a big name bank to synchrony. After a little over a year, I am happy that I decided to make the switch. It's been very nice to see my account growing. The only problem that I have faced was the sign up and registration for my account. The online and over-the-phone customer service was average at best. They seemed to not be able to answer simple questions. Things linking accounts, withdrawing funds, and adding funds were a puzzle to them. Questions that should have been answered in a couple of minutes dragged out to over an hour! They were kind of unorganized. However, since setting up my account, I have not had any problems. The easiest way to deal with average customer service is not to deal with them! Synchrony has great rates, a great savings account, and should be used by everyone!
Been trying to ladder CD's on a parent's account, I am POA. Takes an average of 2 hours to transact a CD purchase over the phone. It can't be done online if you want to link the accounts (mine and parents). They seem to be very confused on how to do it. It gets funded from a money market account held by Synchrony but you need to keep checking to make sure this actually takes place. Just because you tell them to take it out of the corresponding account does not mean it will actually happen. Some time they send a tax withholding form for signature other times they don't. I've asked why and they don't seem to know. Last month when I purchased my 2 CD's they sent a w/h form to sign for one and not the other. For the previous 8 CDs i didn't receive any. They seem very confused. If it wasn't for the very competitive rates I would probably not be wasting so much time dealing with them.
I've been with Synchrony Bank for over five years now and would highly recommend them. I have a savings and money market account with them. I have had no issues with Synchrony at all and LOVE them. Their customer service is always ready and willing to help and address any questions or concerns I have had. I love their online banking - I do almost all my banking online, so this service (provided free of charge), makes me extremely happy! Their website is highly resourceful and user-friendly. The fact that I've been with them for over five years without any problems or hiccups, should definitely speak to the character and integrity of the bank. I have and will continue to recommend Synchrony Bank to all of my family and friends. You will not go wrong by choosing them for all your banking needs. They sit far above many other banks, and I have no doubt they will continue to rise in the ranks.
I came across Synchrony bank's savings account through reading an article on the penny hoarder blog about the best savings account rates available. After reading the article I did some research and found that Synchrony bank seemed easy to use and their savings account only required a small minimum deposit to open an account and had a very competitive interest rate and no fees.
Having found all this information out I opened an account the beginning of May to be my little stash savings account where I put money from side jobs I do online. Over the past 4 months I have had absolutely no issues with Synchrony Bank. Their website is very user friendly and easy to figure out, while still having good security measures you would expect from a high quality banking institution. The statements I get are easy to read and very well done.
I had dedicated myself to using this account to stash $100 a month in from freelance work, and have been able to do so every month- there is no limits on incoming transfers so I can easily transfer from my checking account at another bank into Synchrony. The only issue I do have is it seems to take a long time for the transfers to show up, but other than that it is great!
It has truly been a pleasure dealing with Synchrony, and would highly recommend them!
When I opened my High Yield account with Synchrony Bank, I was very excited. The interest rate was 1%, one of the highest of all savings accounts. I started my account off with $250. When I first opened the account, I had many questions so I called customer service, and they were very pleasant. They informed me about the account and told me how long my ATM card will take to come in the mail. The application process for the high yield savings was quick and easy. They even assisted me in setting up my pin number for my ATM card. I was very satisfied as a customer.
In addition to this, the online banking is extremely user-friendly. You sign on and it tells you everything about your account. It tells you how much interest you have earned. I enjoy the fact that I can access my money by the ATM, although it makes it harder to save. I would recommend this account to anyone.
Synchrony Bank had wonderful CD rates for 2 year CD, which lured me to their site. However, I was unable to get my money transferred from my external account to them, even though I made 6 phone calls. Their website is NOT user friendly. I spoke to a customer service rep, who assured me that my money would be transferred, I even received a confirmation number and NO money was transferred. I was fearful I would never be able to withdraw my money.
STAY AWAY from Synchrony, they are bad news.
Synchrony had the best rates when I was searching for a MM Savings account. Opened the account online, waited for them to vet me, setup the online transfer and now each month deposit into the account.
Had to call them once because of a small glitch and the rep was very helpful.
The only thing I wish they had was a confirmation number when making a transfer.
At the end of the year my wife and I needed to get RMD for our IRAs. We wanted to open a joint account where to park the monies temporarily. There was no long waiting time and no any kind of impoliteness. The problem was a very low level of professionalism, so we needed 5-6 calls instead of two to correct their errors. First, they promised to open the joint account but instead opened the account on my wife's name alone with me as her POA. Then they wrote me that they cannot transfer my money to that account because it does not belong to me, and they informed me by regular mail, just 4 days before the new year - I could be in violation of the RMD requirement because of their error and needed to pay 50% tax fine. When I called, they suggested to open another account on my name alone, and I agreed for the sake of rapid resolution. After that there was another error in transferring funds. So you should be very careful to check every execution of your request.
I had a 15 month CD that during it time was bought out by Synchrony Bank Optimizer +Plus. I was a little freaked out at first but the pleasant surprise was that the phone support was actually good. Not used to that at all.
No long wait during the call, no computerized press this button and then several more buttons before a real person. I got a real person right away without the wait. Something I wish more companies would do.
Finished my 15 month CD, and I was given a email notice and a hard-copy notice via snail mail to remind me what do do next.
I have no problems. I would recommend Synchrony Bank Optimizer +Plus online banking. I know it a bit scary to put money in a company that does not have a brick and mortar branch in your hometown but for CD's I found it to work great.
BTW: best rate for a person with 2000 dollars to put in a CD
Their representatives had me fill out 3 forms to open an ira cd. I did that and mailed them to the Atlanta office. 2 weeks later I checked to see if they received everything and the form with all of our ss numbers was missing. Really you got everything but the one even though they were all stapled together. Never again will I do business with an online company.
I don't know of any physical locations for Synchrony bank in my area, this abscense of brick and mortar locations means one very welcome thing; higher rates. Synchrony is constantly at the top of if not leading the list of rates among banks including both savings and CD accounts. The absence of human interaction may be a drawback for some, but if you're looking for the best rates, but the rates may very well be worth the compromise.
I moved my Savings into this bank because of higher savings rates. I am totally disappointed. I have been trying to reach them by phone for 3 days to report a lost ATM card while in Boise. Their phone just constantly rings busy. I am unable to find another phone number for them. They advertise high rates but, it is not worth the aggravation of not being able to get anyone over the phone. I emailed them two days ago, so far no response. I will move my money back to my local credit union. The joke is, that on all the negative reviews on this website they respond back to call the phone number. Good luck with that one. You will constantly get a busy signal. Don't waste your time with this place.
I have been using Synchrony Bank online for my savings accounts. I opened one up about three months ago, I was a little worried because their was not a physical place to go to, but it has the best interest rates around for saving accounts. The opening of the account was very user friendly and I received my verification by email quickly. I get statements in the mail like clockwork every month and have not have any problems transferring money. I like them so well that I have recently opened a second account with them, with the same ease as the first.
This bank is a great online based bank. I was looking for a bank to open a high yield savings account with, and I found Synchrony. Per a banking site, they had the highest interest rate for a savings account available at the time. Opening the account was pretty simple. One notable thing is that they do mail you paperwork to complete and mail back (at their expense) rather than fully complete the account opening process online. Once opened, it was easy to connect other bank accounts and transfer money between counts. I really like that I am currently earning a 1.05% interest rate where my former bank is at 0.80%. Customer service is easy to access by phone during regular customer service hours. When I called customer service because I got locked out of my account they were very friendly and made it easy to unlock my account by verifying my information. Their website is rather clunky and leaves something to be desired. You will get used to it, but I don't like the interface. I also feel that their fees are very reasonable and presented well. I have not paid a single fee during the year I have had my account open.
Opening the savings account on line was a simple process. The test payments to link my external account went through the next day, and the funding transfer went through quickly. Additional transfers are easily set up on the website.
I find the website very easy to navigate. Everything I do is in an obvious location and not 3 menus deep like some other banks.
I can't comment on customer service. In the year I have had the account, I have never had to use them, but that is how I want my online banking to be, just login a few quick clicks and I am done.
When my IRA CD matured, Synchrony followed my instructions to mail the proceeds to another online bank. Except they stopped payment on their own check. For two days, Synchrony denied stopping payment. Two days later I was told that they indeed stopped payment. They were willing to mail a new check but insisted they didn't make a mistake. They said they didn't stop payment on my check; they said they stopped payment on a check that had the identical number as my check. And they didn't compensate me fully for my lost interest. And they didn't apologize. And it took me about 10 hours to deal with their error. Beware of Orwellian banks like Synchrony.
these people are IMPOSSIBLE to contact., as many other reviewers have mentioned. i had a bank error in my bill pay and can't reach anyone to correct it. unbelievable. i marvel at companies like american express that make it so easy to speak to someone, as large as they are, they manage to offer customer service. i will never deal with synchronicity again.
I had 2 accounts with this bank because of the high CD rates. When I tried to close the first one at maturity, they completely messed up the closing, gave me bad information, promised to transfer the money to my personal account at another bank and then ended up mailing a very large check to my home. While we were out of town! So even though it was all set up to receive the money via wire transfer to my personal account, someone messed up and mailed the check instead. It will end up costing me about 2+ weeks of interest plus hassle. So even though their rates are the highest for my next CD deposit, I will NOT bank with them again. Take heed!
On or around 15 months ago my Mom gave all her daughter's a fair amount of money as a gift of around $2500. I wanted to put it in a CD. I shopped online and used a comparison tool to find out the BEST CD rate for $2500 or less. Synchrony Bank Optimizer +Plus was called GE. At that time the percentage rate was 2 percent. The highest available to me as a civilian. The only other financial institution that had a higher rate was in Washington D.C. and had to be in the military to be a member.
During the time that GE became Synchrony Bank Optimizer +Plus I was a bit worried but the online experience was NO problem whatsoever! I was almost shocked at the ease of transition. At one point I do remember calling the phone support and this time I WAS SHOCKED because I am so used to be put on terminal hold and pressing buttons all the time it was WEIRD to have a human right off the bat without even having to press '1' for English. I would recommend this bank for CD since that is the only experience I have with them.
I'm a new Synchrony customer (savings). Their systems and processes are from the dark ages. I'd give them 0 stars if that was possible. They pull customer contact information (phone numbers, etc.) from credit reporting bureaus (whose information is often outdated and inaccurate), instead of using the information that customers load into their profile. Consequently, was unable to complete a simple external bank account verification without endless calls to Synchrony's understaffed and poorly trained customer support department (endless waits on hold). They also prevent you from moving funds from one Synchrony account to another Synchrony account during the first 45 days. I've never encountered such an antiquated, outdated company. If my experience is any indication of how they run their business, I don't think they'll be around for long. If you invest with them, be absolutely certain that your accounts are covered by FDIC insurance.
I have a savings account with Synchrony Bank Optimizer +Plus. I absolutely LOVE their customer service team. The service and rates make this very competitive but the Customer Service is what keeps me coming back. I once had an emergency which forced me to pull my entire savings out and because of this it caused my account balance to fall under the minimum balance requirement. I could not bring the balance above that amount for a couple months, but I was able to contact the customer service and they immediately removed the additional fees for me. I have had to contact them for something as simple as a balance to more complicated items. Anytime I contact this company they are polite and prompt with helping me with all my concerns! Synchrony Bank and this savings account are fantastic. They have consistently met and exceeded all of my expectations! I strongly recommend this product!
I have never seen such bad service!
My complaint stems from the fact that it's been over a week to request an error the bank created.
I have spent 5 days, 20 hours time due to long holds over an hour to correct THIER MISTAKE!!!!
Briefly, the bank withdrew funds from my bank
TWICE!!! when I requested only one withdraw from my bank. I have incurred a $35.00 charge which I have asked Synchrony bank to pay my bank.
They promise to put this error on a fast track. NOTHING HAS HAPPENED!!!
For all the pain and suffering that they have caused me, one would think that for good PR they would compensate me for my mental & physical
They have not reimburse my bank $35.00 and showed concern for my situation!!!!
Worst banking experience for my 50+ years with financial institutions!!!
ABA should be notified!!
How can I rate anything other than 1 Star!
I attempted to open an account online about six weeks ago. Synchrony asked for a lot of info including drivers license number. At the very end of the process, they rejected the last four digits of my wife's SS number even though it was correct. I was then informed that the website was down.
I later completed an account application with a rep on the phone and had to supply most of the info again. He indicated that the online app had been approved but he had deleted that account. He gave me a new account number and informed me that paperwork would be coming and that deposit(s) to my bank account would be made and that I would need to confirm those before electronic transfers could be made. I did receive the paperwork, returned it with a small initial deposit and that was confirmed by mail from them. However, no trial transactions had been made with my bank so I called them to complain. The rep said the account had never been set up for bank transfers. At that point, I ranted for a bit and asked that the account be closed and my deposit returned. Between wait times, online app typing, and actual phone conversations with reps, I estimate that more than an hour of my time was wasted.
In the midst of all this, I received an offer from Capital One that had a lower interest rate but with a bonus for sizeable deposits. I opened an account with them in a fraction of the time that I'd spent on the phone with Synchrony and the electronic transfer was set up in less than a week.
Absolutely horrible. I get that they need to have higher APR, but it can be ridiculous. I recently called in to ask questions about my account, and both representatives that I spoke to were completely rude! They gave me very snarky tones and didn't listen to what my concerns were. When I asked a question, they would basically just read from a script, not give me a legitimate answer. When I expressed that I was frustrated with the experience and frustrated they weren't acknowledging that I was upset, they would just repeat the answer that frustrated me in the first place. I work with a call center, so I get that calls can go bad, but I know it is never ok to throw such a rude attitude and talk down to callers.
Then once I called back to try to get somebody else and to actually close the account, I expressed that I was treated completely rudely and the representative only said "I'm sorry you want to close your account, are you sure about this?"
Once I pay this off, I am done. I closed my account and I will never be using it again. I will be telling everybody I know to never use it, because it is horrible. I suggest to anybody who is interested from purchasing something large from G.E. Capitol to finance elsewhere.
They're fast when you open a new account, but it would be a lot harder when you contact them for any other reason!!! They put you on hold for average time of 20 minutes not counting how many times their phones might be dropped! And try to change your Password or anything in your profile to see how much problematic that tou get into! Good luck! Terrible Services!!!!Will never open another account with them
I recently applied for a new CD with Synchrony Bank. I just received a letter that the application was denied due to them not being able to verify my identity. Wow, what a joke. I have several online CD accounts with other banks and have used every local bank in my home town plus some in other towns. I had given them my drivers license information and and social security number. Answered their history questions and all information they asked for. After which I wrote them a letter adding even more information as I wanted for the account. Never had any bad credit issues. No background check issues. Never had this happen with any bank or other service or institution. Also received the denial notice at my residence address after telling them for sure to send it to my PO box. Talking about incompetence.
I am writing this review with no other option than getting myself heard on the internet in the hopes that someone from the bank will reach out to me if they really care about their customers. I am in need of a bank letter stating a balance on my account and date the account was opened, etc for immigration purpose. I tried reaching the bank over the phone but that's when I realized the horrible customer service they have. Like the previous review mentions, you will wait for at least 15 minutes or even longer. Then in my case the automated voice said, "sorry the bank is closed at this time." I mean really, then why make people wait? then I tried calling them during the normal business hours 2-3 times. Again wait for 20 minutes. A representative came online and couldn't resolve my issue so she took my information and said she will ask someone from other department call me. That someone has never called me back and I am still waiting. I tried contacting them via their online email message system 3 TIMES, still haven't heard from anyone yet. Simple solution I see is close the account and transfer my money to other bank which has similar interest rates. I am afraid I might need to withdraw my money someday and they will not respond to that either? who knows!
Follow up 8/23/2015: I tried contacting Synchrony to explain what I wanted to do with my maturing CD. Again, I could not reach anyone and could not leave a message. They don't seem to read email messages, either. It was easy to set up the account, but nearly impossible to reach anyone since then. Beware of this Venus Fly Trap - easy and enticing to get into, difficult to get out of when you need to.
I was on hold twice for an hour each time on 7/6/15 trying to reach a customer service agent, but never got through. I left an email to be contacted, but received no reply. It's my only financial institution that does not allow Mint.com access, making it very difficult to manage my finances. Synchrony has great rates, but they come at a great price of personal time. I'm trying to decide whether the rates are worth the customer service hassle.
I have recently opened an account with Synchrony and it have been difficult to talk to someone live on the phone. After waiting for about 20 minutes twice, a live customer service answered the phone and took my name down to schedule a call back due to high volume. I have not received a call back on both occasions. This is disappointing as the GE Capital products were superior.
I began banking with Synchrony Bank Optimizer +Plus after having issues with a different banking institution. The process to open an account was mostly straightforward. The only thing I didn't like about opening an account was that they mailed some paperwork to fill out and send back. Since they are billed as an online bank, I expected the entire process to be online. As far as fees go, they are very low or just not there. I have a high yield savings account and there's no regular fees at all. The interest paid is exceptionally good. They have a very high interest rate for the high yield savings account that I have been enjoying taking advantage of. Their customer service is very good. When I have been forced to call in with a problem, usually getting locked out of my online account, the banking rep on the other end of the phone has been very friendly. They've taking care of my issues quickly and made suggestions to prevent it happening again. The only thing I don't like about the bank is the website. It is clunky and doesn't flow well. It does give you the information you need, but not where you expect it to be. The log in process also just doesn't work well. I have locked myself out of my account more than once. Overall, I am very happy that I switched to this bank and I am happy with the savings account I have there.
We had a CD mature and wanted some funds transferred to a savings account and the remainder renewed but for a different term. It took two phone calls, as I gave up on the long wait the first time, and then waited it out for over 20 minutes the second time. I told the rep what needed to be done -- but she couldn't do it herself, only pass it on to another department. She said it might take a couple of days. It took five days!
I cannot believe the rudeness of the supervisor I spoke to about a mysterious debit to my savings account. I can't believe someone with her attitude is in a position dealing with customers. As soon as the money they erroneously debited is returned to my account, I will absolutely close this account.
I set up two 60 month CDs with two banks on the same day - Synchrony Bank and Barclays. Same amount, same EVERYTHING. With Barclays, everything went off without a hitch. Seamless transfer of funds on the day they said they would transfer, and I am getting my interest transferred monthly to my outside checking account. This is being done perfectly. Synchrony is a different story. They said they would transfer the initial funds on a certain date. They didn't. I called 3 days later and they said they would pull the funds from my other bank that day or the next. They didn't. It took several calls and 15 days later and they FINALLY pulled the funds. I complained because that was 15 days I didn't get the higher interest rate from them that I was supposed to be getting. They said they would credit my account with the amount I should have gotten. That's great customer service!! But it didn't happen. It didn't even show up in my online account. I called again. Of course they were very apologetic.... They did whatever they needed to do, it showed up online, but it was in LIMBO. It wasn't added to my balance. It was just "there" as an amount. I figured I'd wait to see what happened when my interest was transferred over to my outside checking account. Well, that happened but that courtesy interest was left just sitting there doing nothing. It took another call for it to get transferred. Now I'm waiting to see if my interest is going to be automatically transferred at the end of the monthly cycle or if it's going to take several more calls to make this happen. I really don't think I should have to babysit a bank account.
I was skeptical of opening an account with an online bank, but once I saw the investment return rates, I decided to go ahead and give Synchrony a try. The CD rates were definitely the reason I opened my account and I have not found another bank that matches that. It's a great option for easy, short term investing. Let me also say that I love the online user interface. It's really easy to use. The website has made monitoring my accounts and getting customer service when I need it a snap. The customer service agents are quick to answer and very knowledgeable. A better experience than traditional banks, even. I have had such a good experience, I'm planning on growing my portfolio with Synchrony to include a money market account. I would definitely recommend Synchrony to a friend if they were looking at investing or an alternative to traditional banking. My experience has been great!
They will not allow a POA on an account that is titled to a revocable trust. They are the only financial organization I know of that won't. Schwab, Vanguard and the major banks allow it. It makes it virtually impossible to work with accounts for elderly parents. Finally had to open account in just individual's name. Took a year to do this. Synchrony kept sending wrong forms and telling me wrong information. Finally got it switched and a POA sent to them. It took over a year to do it. When I called today they still could not help. They never associated the two. The can see all the phone conversations, the retitled account and the POA, etc. But they are only a call center and can't connect them. URGGG!!!.
I will never bank with them again, on principle. I transferred funds from an external account (that I had registered with them) into my Synchrony savings acct with the intention of opening a CD. I called them to open the CD. They did but said they'd have to hold the funds transferred in via ACH for 24-48 hours; then they'd fund the CD when the funds were available. OK. I understand that. Then when the funds were available they did not fund the CD immediately but said that the process of transferring the funds to the CD would take another 24-48 hours. CSR and supervisor ignored all my protests that this is not kosher, that all other banks I work with transfer funds from one acct to another, when they're available, immediately. In this instance not much money was at stake, but I had to show funds in certain accts by the end of the quarter. Supervisor refused to budge. "This is the bank's policy." Upshot is: they'll hold funds for 4 days after they've arrived in your savings acct via ACH, 2 days AFTER the funds are available. So plan accordingly. My response is just not to do business with them again.
I was looking for a new bank after having a bad experience with a previous bank. I was mostly looking for a high yield savings account. I used BankRate.com and found out that Synchrony Bank had almost the best yield available for a savings account. They were also highly ranked. I went to the website and looked to see what was required for an account. It was very simple, just your personal information and an opening deposit. I could even put a secondary owner on my account, which I like to do. I opened up the account online. The only thing they didn't do online was a signature form. They mailed me the form and I signed it and sent it back in the postage paid envelope. They transferred my opening deposit electronically and I added a couple of my other bank accounts to allow electronic transfers. Up to this point everything was really simple and straightforward. The only downside is that their requirements for your online password are so strict I can't seem to remember the password and I keep locking myself out. When you are locked out you have to call in and have an actual person reset your account. I tried to do the online reset but it claimed I didn't have the right information. The rep confirmed my information and reset the account. The only thing I don't like about this bank is the password stuff. Everything else has been super smooth and I am getting a great rate.
During the end of the year when great deals are offered through the banks I looked up online for the best rate available at the time which for me was 1% for a 15 month CD with a deposit of $2,000. That is the best anywhere found for an civilian. If I was military the only higher interest rate would be the Pentagon Credit Union.
At first I felt skittish about an online bank, not because I never did it before. They sent me a hard-copy mailing regarding the name change to 'Synchrony Bank' but other than that, nothing changed except that there were 5 security questions instead of 3 in regard to password recovery. The five answers all have to be different from each other. I only wish I was able to make up my own questions instead of canned questions that I have no answer to.
Synchrony Bank has the poorest customer service of any bank. Now, they say my account is "restricted", and I cannot get my money out. Why? I am filing complaints with three (3) federal banking agencies as well as the state attorney general. DO NOT TRUST THIS BANK!!!!!
My wife and I have opened many accounts with this bank, due to their higher interest rates,both IRA and not IRA, in person and by phone. Generally everything went smoothly. From the beginning we gave the bank our mutual POAs, and they do not create any problems when I deal for my wife.
Two problems reduce my star rating to 4 instead of 5: 1) when you open an account over the phone and send them a check by mail that takes a day to be delivered inside NJ, it is frequently credited in a week; 2) when at the end of December we needed urgently to change the instructions about my wife's RMD, it took sending a fax twice plus at least 5 phone calls to make it right.
Before the financial crisis that sent interest rates for savers plummeting I had put part of my IRA into a five year CD at MetLife Bank. I had found them at Bankrate.com, offering this long term CD at a rate just under 5%. Those were the days! The customer service staff at that time was quite helpful, guiding me through the process of transferring an expiring IRA CD at my local bank and rolling it over into a CD at MetLife Bank. Everything went smoothly and my IRA enjoyed this high return until it expired last year. By that time MetLife Bank had become GE Capital Retail Bank. I had a few occasions to call them before my CD was to roll over again and the staff seemed to be the same as it was back when they were MetLife. The new rates were in line with the high end of what was available at that time, early last year. I decided to temporarily leave my IRA parked with them in a savings account earning just under 1%. During the last year the company has undergone another name change, now becoming Synchrony Bank, and their consumer account products marketed under the name of "optimizer+plus". From what i can tell from the account information regularly sent to me, the customer support department is still the same operation it was back when it was MetLife Bank, so I would have nothing negative to report on that end, as I always found the staff there to be knowledgeable and helpful. Lately I have seen advertising aggressively marketing their consumer accounts under the new moniker and their rates seem to parallel the high end of what is presently available in their niche. If you are seeking safety with a relatively high return and good customer service, a Synchrony Bank "optimizer+plus" account might just work for you.
Synchrony Bank offers no branch banking as far as I know, at least in my area, but the bank's website (www.myoptimizerplus.com/banking/index.htm) is very user friendly with all necessary information readily available. I would recommend, however, utilizing the very efficient customer service department (1-866-226-5638) if you are thinking of opening an account with them, as they will be able to answer all your questions and guide you through the process.
Their website and registration has so many twists and turns and about 15 different passwords you need to use. After carefully recording everything including all the passwords, they now won't accept my login. They tell me I'm using illegal characters, when I'm not using any characters other than letters and numbers. Chances are I won't be able to get my money back from them at maturity, so I'm trying to get it back now without any penalty. It's been 4 days since I transferred them my money. I should have read the reviews and not bothered in the first place.
When funding my account, Synchrony executed an extra ACH transfer, overdrawing my other account. The extra unauthorized transfer was not credited to me.
My other bank provided them with the ACH tracer and confirmation info. After a week of waiting, they still couldn't locate the unauthorized transfer. Finally, I gave up on them and reported an unauthorized transfer under Regulation E. My bank reversed the transfer and all was resolved.
Their offerings are great and service personnel are polite. However, their inability to correctly execute an ACH transfer or resolve their error shook my confidence. I closed out my account and went elsewhere.
I am happy to say that doing business with Synchrony Bank has been a pleasurable experience, and I rate them better than most other financial institutions that I have worked with in the past. Having excellent customer service is the most important factor when sizing up a potential bank with which to do business, and that is where Synchrony shines. The problems that I have experienced have been few and far between, but when an issue arises, their customer service reps actually seem to care about me and have always worked diligently to correct whatever the issue is and to make sure that I'm completely satisfied. This is a huge positive for me since there is such a wide choice of banks to do business with, and actually getting someone who cares about helping me is paramount. Many of the services they offer are better, or at least equal to, the product and service offerings you will find at other financial institutions. Overall I'm extremely happy to be doing business with them and have no intentions of looking elsewhere.
I just started a savings account that I funded from another internet bank I use. The process to enroll involving mailing forms and waiting for the electronic transfer from the other bank went smoothly. However here I am sitting in front of the web site and I try to set up another transfer account. The first thing I see is that they require me to get a text or phone call with a code I need to enter into the web site to continue. My only problem? It was a phone number from my landline from like 1998. I no longer own THAT number but as I looked at my personal information sure enough my REAL number is there. So I CAN't receive the code necessary to add the account to move more money into this ridiculous bank. I called customer service expecting to easily have them change the information and be on my way but was surprised again. Although the call was answered quickly I was informed that he could not change the number. He also explained that the program was using old numbers for people that were entered into my credit report for the contact number rather than my actual contact number...Genius! He promised that they were working on a fix for the issue and that I could send in FORMS VIA MAIL to get my accounts set up for now. Ummm no....Is there a lemon law for banks?
Anyway, if it isn't fixed in a week I am out. Maybe they should hire real programmers that know to look at the newest records in the credit report for information instead of the first record. OR better yet....use the information provided by the customer.
We opened a high yield saving account about a month ago. The account needed to be titled as a trust so had to talk with a customer rep vs. paper work completely on-line. Wonderful guy, all good, took about 15 minutes. Logged on immediately to check the info. He almost got it right... Minor issue with registration phrasing. Sent a secure email requesting correction. Updated next day. The only oddity - secure email requires a second login and password. Okay... we're still good. Next step involved registering external accounts. Process a little mysterious, no apparent activity for about 4 days, but presto, all went smooth. Then transferred a little from all external accounts. They claim 1-3 business days (apparently for us that really means 3...). Money in smooth. After the fact I discovered various review sites complaining that transferring money out was impossible, so... initiated a small transfer out. 3 days later, money appeared in external account. Registration, customer service, account setup, money transfer in AND out all work great. As far as I can tell, we've exercised all the important moving parts and they all function as advertised. Overall I'm quite pleased with Synchrony. If you have issues with this bank, it's more than likely self-inflicted. And if/when you do screw the pooch, they'll do their absolute best to help you clean it up.
I have been trying to open a savings account for the last 12 days. First, the customer service rep said they would email me an acknowledgment and instructions. Never came. When I called back, they said two trial deposits would be made to my external account from which I wanted to transfer funds to Synchrony. Never happened. When I called back, the customer service rep said no test deposits should have been made. She said I should mail in their Authorization Agreement for Electronic (ACH) Debits and Credits. When I called back with a question about how to respond to one of the questions on the form, I was put on hold for over twenty minutes before I lost patience and hung up. The bank offers great rates but they need to improve their customer service.
Setting up an account was easy. Linking it to external accounts was easy. I have had it funded for several months, and now when I tried to transfer money out, my account is 'locked' from transfering money out.
Customer service verifies that my external accounts were set up properly and are available, and can give me no reason for why the account is locked. So have no access to my money for 48-72 hours while a 'supervisor' 'unlocks' my account.
I have had an awful banking experience with Synchrony Bank and attempted to ACH my funds out of this bank the end of July but had some issues with the website. After waiting for the trial deposits to “hit” it became apparent that the ACH failed. I tried again and had some on-line issues. I finally called the bank on Monday, August 11, 2013 and requested that the money be sent via ACH to a bank here in Atlanta. Today is August 20, 9 days after I requested the ACH transfer and the money has still NOT been posted at the bank here. I called again. Apparently Synchrony finally sent the funds yesterday. What if I really needed that money urgently! I ENQUIRED ABOUT THE INTEREST AND WAS TOLD THAT IT WAS ONLY PAID THROUGH AUGUST 11 AND THAT THE INTEREST AFTER THAT DATE WAS FORFEITED IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS. IT SEEMS ABSOLUTELY AWFUL THAT I HAD SUCH A HASSLE GETTING MY MONEY OUT AND THE BANK IS KEEPING THE INTEREST ON MY MONEY. TYPICALLY NOBODY READS THE TERMS ANYWAY!
For me, the web connect feature in Quicken is essential. Before attempting to open several accounts with Synchrony, I contacted them, as I had seen something negative in an Intuit forum. Customer Support confirmed that they do not support Quicken:
Hello and thank you for contacting Synchrony Bank.
Although we recognize the benefits of Quicken, we are no longer supporting the use of this application to view your Synchrony Bank account(s). We apologize for any inconvenience this may cause.
I have sizable deposits with 6 or 7 online banks. I have never experienced the problems I had with trying to set up an account with Synchrony. I literally spend 90 minutes on the phone over 3 different calls with people who had nothing to give but one lame excuse after another. The last call I just gave up. Now I know the answer to the question "why do they have to offer a bit more interest to attract customers?" Answer: Because nobody in their right mind would go through this for 5 basis points of yield. Do yourself a favor and go elsewhere.
Unable to close out CD at maturity. They were informed to redeem at maturity, but have renewed the CD instead. Customer Service is brain dead. Apparently, they are able to pay higher rates because of their underpaid and understaffed workforce.
I do not understand the complaints in these reviews. Have 2 accounts. Opened the 2nd today in almost no time. First was easy also. Interest rates are great compared to other online banks and customer service is exceptional. the account opened today is a Trust account and these usually take a lot of paperwork and time to open. Did it all in less than 10 min on the phone. Could not be more pleased.
One of the worst online banks I've ever dealt with. Trying to open up an account for my mother in law who has Alzheimers. We have full power of attorney. We have filled out all their paperwork more than once, called multiple times and they refuse to give us information on the status of opening the account. They always say they will send a letter in the mail, but never do.
I opened this account last Wednesday. It's now Monday, 5 days later, and I'm closing it. I have had many online accounts over the years, but this experience has been the worst.
** Time-wasting phone call: At the end of the online application, I was told that there was a problem, and I needed to call Customer Service. After speaking with a tech, the CSR said the tech could find nothing wrong and issued an account number immediately.
** Time-wasting activity: When I created my application, the site had me choose an ID and password. However, when logging on for the first time, the site made me change my password. The next day, the site made me change my password AGAIN.
** Least helpful CSR response: I sent a message via secured mail about the password problem. I was told 1) not to confuse my passwords with each other, and 2) I had to call in order to get help.
** The final straw: When I called, the CSR asked if I had certain special characters in my password. I said yes, since the instructions require at least one special character. She said some characters had been allowed, then disallowed, then allowed, etc. She said the problem was being fixed, "as we speak." There were no instructions on the site explaining any of this, and my password was always accepted as valid. This password issue spanned several days. I don't know what their definition of "fixed" is, but I don't agree with it.
** Just to increase the irritation factor: You need TWO logins for 1) the main site and 2) secure mail. What??!!??
Given all of this, I must conclude that this online bank is not ready for prime time. If they can't get the application and login processes correct, then what else are they getting wrong? I am a programmer by trade, and this whole experience convinced me that they have an immature product. I am not trusting my money to them, and I would advise you to think carefully about trusting yours.