| 5 star: | (6) | |
| 4 star: | (2) | |
| 3 star: | (11) | |
| 2 star: | (9) | |
| 1 star: | (120) |
I was fine till they tampered with my crap and now they poor man tax the crap out of you with late charges who charges a late charge for an already late charge charge these people do. 35 dollars late charge ok. You pay your bill , then call back to pay the late charge. but, the late charge on the next bill was because the late charge was late!?! TF!!!
month after month you call in to get things situated and all you get is yep that’s what we do pay your bill in full or get screwed. if you want to be ripped off please join these guys they are grateful to swindle your hard earned money.
Kudos to the federal government for protecting us from scammers like this, HA! I made the mistake of taking out a Walgreens credit card thru Synchrony. I've worked the balance down, but noticed on my last bill that the minimum payment was $40. Of that $40, $28 was interest. Can you imagine how long it would take to pay this off, with only $12 going to the principal?? Keep in mind the entire card balance at this time was around $1,000. Cannot wait to pay this crap off and never give these pieces of trash another dime
Well I dont endorse nor will refer anyone to Synchrony Bank they have closed my account while they in did have this rigth by doing so it affects more your credit score.
I dont owe them any money at all and i was not planning on ever using their card amd will never do bussiness with any company that does extend any credit using this bank institution and i recommend any one else to steer away from doing any businness with this company that does not work at all with any costumers best interest.
After all is a bussinnes and they all or at least some look only after their own benefit for any one in california i do recommend Golden 1 for your banking needs.
A munoz
Thank you
After 5 years of making payments without issue, they had an issue collecting from my bank. They didn't notify me of this issue, or even that they closed my account. I had contact them. They refused to honor the rewards I earned. Much better banks with better customer service, rates.
They will not notify you about upcoming payments being due so they can charge you an exorbitant fee. I pay my bills on time and would NEVER recommend anyone use their services. If you do, beware! You need to set a calendar reminder or you'll pay their price. Not worth it. Avoid them at all costs!
Please do not use this bank. I bought a mattress through Mattress Firm. I took the 0% interest offer because it seemed great. No one told me there would be deferred interest. Unfortunately, I screwed up my payments and didn't pay it off in full by the end of the promotion. They charged me $2,000 in back interest. This is predatory lending and they should be ashamed. DO NOT USE THIS BANK UNDER ANY CIRCUMSTANCES. They are absolutely worse than the average bank.
Synchrony will sign you up for electronic communication but after you create a CD account they will not e-mail you once. They will then try to sneak an auto-renew that you cannot cancel unless you call at a specific time. They don't actually send you electronic communications. This bank only makes money by charging big penalties after you left your money with them for over a year. They're trying to take advantage of average Americans by not communicating and then locking your money up for eternity. DO NOT TRUST THEM. STAY AWAY
The absolute worst banking experience in my life
Transferred money there because the interest
Rate was higher. Then the nightmare began. Froze my account for over two weeks. Took phone calls every day to release the funds. Then when I tried to close the account they limited the withdrawal so that it took another week to get all the money out. At one point they csncelled the transfer and Froze my account again
All total my cash was there a month and never got a dimes interest. Plus I had no access to the cash.
I was told by a representative that I would pay only a fixed amount every month. However, after 12 months, they started to charge me an interest fee that almost equaled the amount I was paying. Scammers.
I’ve never had representatives talk over myself, rude, unruly, and honestly disrespectful as this company. Bad communication and just unprofessional. Worse decision EVER!
customer service is horrible. They will put your money on hold for weeks at a time cuz of their other bad customers using their services. Do yourself a favor and never use this bank or any of their services
They renew CDs without your permission or notification. Then, if you want a refund, they charge exorbitant fees. Every time I call, it takes about an hour to complete even the simplest task, and I have to speak to approximately 3 different customer service agents. Unprofessional and shady. Run away if you can!
Typically have decent interest and CD rates but very slow to post transfers of money in or out compared to other banks.
I bought flooring materials for $6100 and used the in store Synchrony credit card. The company never delivered the product. I asked for a refund, company refused as they had filed bankruptcy during the period that I was waiting on my flooring. Filed a dispute with the credit card company - SYNCHRONY BANK - and they denied my claim twice. I thought consumers were supposed to be protected from stuff like this, I pleaded with SYNCHRONY BANK to at least waive the remaining balance on my credit card ($1100) and they wouldn't even do that. When I said I would refuse to pay, the rep said they would refer me to collections and ruin my credit. I am never using this bank again.
I cannot explain how much I can't stand dealing with this bank. Please, if you want a credit card or anything go elsewhere. The customer service is useless. It's takes a minimum of 30 minutes to complete anything with this bank. I was on hold to simply pay a bill for 20 min and then the phone just hung up. Poor business and beyond ridiculous. I work in customer service.. I'm not fussing to get something or anything like that. Extremely frustrated. Give up and go.out of business.
Quiero ser sincera y dar mi opinión acerca de synchrony bank mi experiencia con ellos ha sido pésima,desde el dia 1 que me compré unos muebles he tenido muchísimos problemas con este banco,todos los meses tengo que llamar porque siempre hacen algo mal con mi cuenta a tal punto que me cerraron la cuenta de crédito con rooms to goo,es una falta de respeto al cliente,todos los meses tengo que llamar porque siempre es algo con mi pago,no hacen el trabajo bien y la perjudicada he sido yo en todo momento a tal punto que me a bajado la puntuación del crédito y sobre todo ponen recargos por un mal trabajo de ellos ,se he burlado de mi y me han faltado el respeto ya que no ha en bien su trabajo ,estoy muy disgustada con ellos,necesito que el manager se pueda comunicar conmigo por favor ,no es posible que todos los mese tenga que estar llamando y se sigan burlando de mi,hoy 4 de noviembre descontaron el pago de la cuenta de ahorros la cuenta nunca tengo dinero ahí ya que siempre he dado la cuenta de cheques,como es posible que traten de sacar un dinero y luego que yo llamo al banco me digan que lo sienten,y tengo que siempre dar mi número de cuenta y número de ruta cuando todos los meses se los doy, no es posible esta situación que tengo,y que nadie se haga resphttps://www.depositaccounts.com/pages/comment-policy.htmlonsable de esto.
I had a few accounts opened with Synchrony Bank over the years. Lowes Credit Card, Care Credit (Pets) , a line of credit with a furniture company and lastly Summit Racing Credit Card. With no notification Synchrony reduced my line of credit on my Lowes account as well as closed my Summit Racing account. I contacted them and they said they did it from inactivity. If I knew I needed to buy something on it once in a while I would have. I didn't know this was a thing. After a year only of inactivity they did this. Then they told me they could run my credit again to open it back up. Let's keep in mind my credit was ran a year previously to open the account to begin with AND the hard inquiry stays on your credit for 2 years. So they wanted to add another inquiry. Absolutely ridiculous. I closed all my accounts with Synchrony Bank. I'll find another institution to do business with.
They told me I could pay off the remaining balance of my 6 months 0% interest promotional balance, and they took my payment. Statement next month showed they didn't. They sent me a letter saying they wouldn't allocate my payment to my promotional balance because it wasn't "deferred interest". Offered to refund me my payment. They force you to remain with high monthly payments by refusing to let you pay off balance early. All the while not telling you that, and even worse, pretending like you can.
I had a 19-month CD with Synchrony that recently matured. Unfortunately, the maturity date coincided with the birth of my son, causing me to overlook canceling the auto-renewal. I was aware of their 10-day grace period and attempted to make changes within this timeframe. However, upon calling, I was informed it was already day 11, and Synchrony refused to allow any modifications.
When I explained my circumstances and requested an exception, the customer service representative was unsympathetic and inflexible. Most disappointingly, the early withdrawal fee to cancel the CD exceeded the total interest accumulated over the previous 19 months.
Laughably, I couldn't even get out of the auto renewal that's coming up in 19 months either, since they only allow you to make changes within the 10 day grace period. Clearly, a system designed to lock people in.
Due to this experience, I would not recommend Synchrony's CD services. Potential customers should be aware of the strict enforcement of grace periods and the potentially high cost of early withdrawals. I'll be looking for more customer-friendly options for future investments.
I have been with synchrony for several years and was never a real issue until this year. I got the card exclusively for amazon use for the cash back and was saving up for a long time. Ironically I made some large purchases that i decided to finally use my rewards for just to find out that they closed my account abruptly and without warning a few days before. They allegedly sent out a letter saying they closed the account the day it was sent out which does nothing for me, and also I never received the letter unless its still in the mail. This year has been an absolute, how can I say, sewage, of an economy with everything raising prices and my payment happened to bounce twice in the last 12 months which was the reason for the closure. I am no lawyer and have gotten into a bad habit of not reading the terms and conditions of these large corporations. Big mistake! Not to mention their interest rate was pretty high also. Lost more money here than saved with this bank. The support was ok and were relatively nice however they offered no help whatsoever. It should be noted that in the past few years i have had very few late payments, and it is like the day after which had no bearing on this decision so i was at no risk of not being able to pay them. Additionally, when those payments were bounced and I found out I immediately moved money into the account to resolve this. They never gave me any issues until the sudden closure.
One of the most difficult banks to work with.
1. I opened my 9 months CD account on December 15, 2023 at 5.50% APY. It was funded one week later. To my surprise, they marked me at much lower APY because they told me that the 5.50% rate was only till December 18 2023 and that the new rate thereafter was lower. EVEN though I opened my account and my account was approved on Dec 15th, they did not honor the 5.50% rate. They gave me the lower rate that favored them, based on date of funding.
2. There is no beneficiary online submission. You must call and waste time, unlike other banks like Marcus or BMO Alto.
3. Upon closure, they HOLD your money for days and days until you call them, unlike other banks like Marcus, Citizens, or BMO Alto. This results in loss of opportunity because the bank will play with your money first before handling it back to you.
4. Upon maturity, you MUST call them, if not, they will auto renew your CD at the rate they choose. There is NO online option to give instruction upon maturity, like other banks have like Marcus or BMO Alto.
After speaking to them and providing them instructions about maturity closure of account, they provided NO confirmation email that my instruction will be executed. I repeatedly asked for email confirmation or anything that would state I requested termination of account upon maturity. They could not and would not do so.
5. You may only give maturity instructions exactly 45 days prior to maturity of CD. I called on the 46th day and was told to call them again the next day. What is the difference between the day I called the the next day? Nothing. But they hope that I forget so they may renew my CD again at the rate of their choosing.
If I could turn back time, it's not worth opening a CD with Synchrony. My experience was negative because of the above. I recommend Marcus or BMO Alto for much more pleasant pure online experience without wasting your time calling them on the phone over and over again asking them where is your money.
This bank shut down my account without telling me and then lied about sending me a letter about it. I found out my account was closed when I went to activate my new card, only to find that I couldn't even log into the website anymore to contact someone about this. I never received a letter from Synchrony saying my account was being closed which is unacceptable and scummy. I needed my $5500 of credit available to me, and now I'm probably going to end up homeless because of these scumbags. I sincerely hope their toilet paper rips whenever they try to wipe so their hands are as shit as they are. I hope they stub their toes and bite their cheeks.
Deliberately holds statements to charge late fees. Never sent email or USPS mail statements on credit card account. The balance was $20, and the late fee with interest was $24 on top. That prorates to about 1400% interest annualized. Wow. Clueless customer service. Potentially pulling a scam for CEOs to make extra cash. Well, good luck with that. Taking my business elsewhere and will not open a High Yield Savings account with Synchrony. CEOs, stop playing golf for a few minutes and train your staff accordingly. For $20, you lost $100,000 plus investment capital. Losers.,, YEARS ago there was a undercover story on this on 60 minutes or dateline.. They may be doing the same thing again. Need that money..
I have multiple accounts with Synchrony because they offer credit for other businesses (Lowes, JC Penney, Sams CLub, Amazon etc). I have so far had two accounts closed after never missing or being late a payment. An account with JC Penney was closed one month after I paid off my balance. When I called they said that my credit score had dropped so I was a high risk. Guess what? Closing my account caused my score to drop more and they used that as an excuse to reduce my available credit which in turn caused my credit use ration to go up and my credit score took another hit. Today I was notified that they have closed another account that although I still have a balance.
I have a FleetFarm credit card thru Synchrony Bank. I paid June's bill ON THE DUE DATE !!! Synchrony charged me a LATE fee of $30. And THEN jacked my interest rate for the card to 34.99% !!! Just a bunch of crooks!
I have been with Synchrony for several years now. I have zero complaints. I am quite surprised at the low ratings here. Maybe I've been lucky, but I love Synchrony.
I have a HYSA, MM and a couple of CDs with Synchrony. They have great rates and great customer service. I like the website. I really like that they give you an ATM card, which they reimburse you for any fees occurred at the ATM. Just awesome!
According they told me I can set up 5 external accounts .
I had been open CD over 10 years.
I try to add the third external account, my bank refuse me , because they told me I had 25 external external account already. ( 2 existing account I only got two)
They told me the it count those account added before
it counted, it is not right, those accounts I use it in the past had delete and cancel. or not active, it should not be added. I complaint to the manager, and told me that how they run the business.
I desire ti quit Synchrony bank. Service is no good .
I will stop doing business with from now on.
This bank sucks!. I’ve been with these people for five years and unintentionally had two missed payments and they decided to go ahead and close my account. That is a bunch of BS and they don’t give a crap! This is not in their terms of agreement I looked and nothing is stated about my situation. Not a trustworthy bank. Not to mention, the interest rates won’t butcher you you will never pay the balance off. Try opening up a new one and their new interest rates are sickening 32.99%
Horrible experience! Avoid them completely. They swapped the cards I had on file and started charging me money without my knowledge. I was only notified when my payment was late. The primary reason I got the card was to improve my credit score; I don't need additional credit as I have plenty. I'm extremely frustrated with their awful business practices. Two months ago I completely paid this off and closed it out because I was so furious and mad then and now I just found out today that I have some kind of other magical mysterious charge along with another late payment when this was supposed to be 100% taken care of paid off and closed 2 months ago. Makes no sense to me. Seems like a total scam. They seem to hide the bills and only inform you about the money you owe when you're already late, to collect interest rates and damage your credit. They don't care about their customers and appear to take pleasure in causing widespread dissatisfaction. I've been a satisfied Amazon customer for over a decade, but in just six short short months, my opinion has completely changed. I detest everything about them and hope they face legal consequences and go out of business soon. I eagerly anticipate a class action lawsuit that might lead to significant repercussions for the company.
1. If you need a savings account to generate a good interest rate, this bank might be an adequate choice.
2. However, they have one of the slowest ACH transfer times. Additionally, they limit transfers to $25,000 per ACH, which takes at least 3 business days after the request is submitted.
3. I decided to close my account with Synchrony since I only had a high-yield savings account (HYSA) and no other products. The multiple complaints I read online made me hesitant about needing to transfer money and wait a week, especially since many other banks are more efficient.
4. When I requested to close my account on a Thursday after the month's interest had been posted, the representative indicated it would take 2 to 3 business days to process the closing and an additional 3 to 4 business days after the closing to receive the funds via ACH transfer to my external account.
5. I confirmed the timing with her three times in different ways and she consistently gave the same answer. The funds were deposited on a Tuesday, meaning it took 3 business days. I'm very pleased to be out of a bank with such long ACH wait times.
I had two CDs with Synchrony Bank. Both were in a trust. At my father's death, they refused to allow termination because of death without a hefty interest penalty for early withdrawal, because of the trust. I let them mature and requested the money. 1. They refused to wire the money and offered paying by check. They took 16 days to process the request, then used USPS to mail the check without any tracking on the mail. One was $140000 and the other $130000. The checks took 13 days to arrive. They say 7-10 business days. I cannot not make USPS first class letters take any longer than about 3 days, so you know they aged it in the mail room for a period of time, taking full advantage of the cash float. At $32+/day, this has an impact! I feel this is unethical and not customer service oriented.
My father recently passed and dealing with this bank has caused me hair loss, the start of an ulcer, a Tums addiction and the prolific use of curse words! They are RIDICULOUS!
Not only do their policies catapult way past the norm when it comes to security( and believe me I appreciate security), their customer service reps will send your head spinning as each representative has a different answer, asks for a new thing, gives you incorrect information or simply doesn’t have a clue about anything.
I have never - NEVER - seen this kind of hamstringing of clients. They are the worst company, and when all is complete, they will be stripped from the family portfolio. I can’t wait!
YOUR PAYPAL CREDIT CARD SUCKS AND FOR WANTING TO PAY 3ER WORLD COUNTRIES TO RUN YOUR CUSTOMER SERVICE, BESIDES THE MORONS UNEDUCATED PEO0LE THAT YOU HIRED, I AM CLOSING THE ACCOUNT EFECTIVE TODAY, WITH ACCOUNT ENDING IN 4744, FOR MR. RODRIGUEZ, RETIRED SSG US ARMY. I HATE FOR ME TO GET UPSET EVERY TIME I CALL AND BEING DISRESPECTED AS A SENIOR, AS AN EDUCATED PERSON WITH 3 COLLEGE DEGREES AND AS A DISABLED/RETIRED VETERAN. THEY EVEN TOLD ME, I WOULDN'T BE ABLE TO OPEN IT AGAIN AND THAT IS GOING TO "BRAKE MY HEART"...... FUCK NO! IF I FIND ANY OTHER CREDIT CARDS WITH THEM, I MIGHT CLOSE THEM TOO, REGARDLESS IF I OWE ANYTHING OR NOT. COMPANIES LIKE YOURS , GIVE A BAD NAME TO AMERICA, FOR NOT HIRING OUR OWN PEOPLE, JUST TO PAY LESS. WOW! BECAUSE 9F COMPANIES LIKE YOURS, I REGRET SERVING MY COUNTRY. IN CASE YOU DO NOT KNOW, EVEN YOUR SUPERVISORS ARE MORONS. I GUESS YOU GIVE TITLES TO PEOPLE WITHOUT ANY INTELLIGENCE OR COMMON SENSE, BECAUSE THEY DO NOT EVEN KNOW MATH. WOW!
Same issues encountered by other users on CD. Transfer money from Synchrony savings to open account for CD at 5.10% rate but the bank has delayed this a few days and only registered the account when the rate drop to 4.9%. First red flag is money didn't transfer immediately from Synchrony savings to Synchrony CD and second red flag is the bank accused customer for only open the account when the rate was dropped to 4.9% and claimed there's no records of activities happening a couple days before. Third redflag is unlike other bank there's no online options to withdraw CD when it's mature.
Our bank BB&T was bought out by Truist. BB&T used to have a policy where they would update all your informationwith every billing company for you if you got a new card. Truist, apparently, decided to discontinue this practice without telling anyone. As a result, every single debtor and bill we had was late or delinquent. One bill that fell theough the cracks and didnt get fixed by us was our PayPal credit acount, that we hadnt used in over a year, possibly two. No specially marked correspondence was sent out to us notifying us of the accounts delinquent status. Nobody attempted to reach out by phone, until this morning i was contacted by a collection agency.
This collection agency stated that they had access to the account, but did not buy it from synchrony, that they worked with synchrony. I asked if i just paid it off in full today if they would send correspondenceto the credit bureau to have this collection notification removed as if it never happened dolue to the circumstances. This is a very common practice. I was instructed to call synchrony since they issued the notification to the credit bureau and still owned the debt.
He provided me with synchrony's number and I was greeted by a women.
-Names are in quotes because they refused to provide their real names.
"Patricia" employee id: 3883595
told me that they could recall the debt and then when it was paid off, have the record of it completely removed from the credit bureau . Everyone else denied this, so if she was lying, she was attempting to get me to make a lump sum payment for the entire loan under false pretenses.
"Angela" employee id: 3884136
Denied everything the previous representative said and forwarded my call to "Angela". I requested to speak to the same woman I just spoke with, to which she refused. I then asked to have the call escalated, which she did.
"Sofia" employee id: 3882260
Was extremely nasty and rude and repeatedly insinuated that I was lying about not knowing the account status. Took multiple requests to speak to a manager.
"Steve" employee id: 4591160
Called himself the manager, Would not give us the recording of the call or copy of the complaint. Told us to mail a request to the address listed above. Stated that we should mail a request to have the collection removed from the credit bureau to the same address, yet provided no guidance or template to do so even when requested. Refused to give us the representatives legal names.
This company would rather ruin their customer's credit over a misunderstanding than accept a paid in full amount the same day and have the credit bureau remove the collection. I have never heard of a company this intent on damaging their customers. All they should care about is getting their money. I will never take out another loan with them again, and I would recommend that nobody else does either. As retired army, I do have access to jag and will be using them to demand the calls and complaints and notes, as well as the removal request, and will be taking them to court if they continue to refuse to provide the legally mandated information such as the call. I told the manager this, he did not seem to care.
Update 5/2/24 Logging on today to look at my account, I see they increased the penalty from $78.67 to $91.50 :-/
This review is for a bad experience opening a CD with Synchrony bank. I have multiple CDs with them that I did not have any issues.
Today their web site showed a 9 month CD was 5.25%. After opening and funding the CD, the account dashboard page showed that the APY was only 4.90%! I waited until 8am to call and talk to a person, and they said that the rate was changed and that the Firefox browser was not displaying the correct page. I had them close the CD because of the low APY and was charged a $78.67 penalty.
I have had a horrendous experience with this bank, and it was my first time having an account with this bank. I applied for a foolish Jcrew cc dealing with the transition of this bank. The bank LOW balled me with an entry credit limit that you would give to someone with a credit score of 300. This foolish bank gave me a low credit limit of a 1000k dollars, that was a big slap in my face from a 767 airbus when I have excellent credit of a over 800, with excellent payments history , with a credit utilization under 3%. I have tons of credit cards with little to zero balances with well over from 11k-30k in credit limits from 13 creditors ,and for this company to give me a 1k limit?? No only was that an issue, but the main issue was they gave me a temporary card number, valid date to use, to make purchases, so I attempt to make my first purchase from Jcrew and they didn’t authorize the payment to go thru. I have been thru hoops trying to figure out what is the deal..ONCE THE DUST SETTLES AND I GET THESE 3OO DOLLARS JEANS, I AM GOING TO PAY THAT CARD OFF IMMEDIATELY, GET A PAIR OF SHEARS AND CHOP THAT CREDIT CARD UP TO SMITHEREENS NEVER TO USE IT AGAIN! The only good thing I can say about this foolish mess was the customer service support; they were excellent while doing their due diligence on helping me figure out this crazy nonsense.
I’m a senior and had a care credit card and an Amazon store card. Both had a zero balance and have always been in good standing. Out of no where both accounts were closed. There was absolutely no reason why these accounts should have been closed. My credit score took a hit for not only one but two cards being closed. Do yourself a favor and never open an account with them.
I have several CD’s that I opened at Synchrony Bank. One of them recently matured, but it was immediately “renewed” in a poor-yielding CD of the same term (5%, when other terms shorter and longer were 5.6%). They said they notify 30 days in advance of maturity—they did not do this. No email, no US mail, nothing. Now I am trying to stop the “renewal” of my other CD’s, but they say I need to call and speak to them in person. I did that and provided instructions to NOT renew my CD’s. They said “OK”, but they could not email a confirmation of my instructions. I asked how I can confirm that it would not renew, and they said “just login and look after maturity”. But the key is, that is too late if it renews. Don’t bank with shady places like this that trap customers into “renewing” and won’t let you confirm your intentions NOT to “renew”. Terrible customer service. All my money is out of there as soon as renewals occur (and I’m calling the day before, the day of, and the day after the maturity date to make sure).
Here is the deal with this bank.
Their interest rate calculation is not transparent.
I'm not going to post all of the details, but bottom line, it is very hard and slow to transfer an IRA to another institution. They can't do it via Automated Customer Account Transfer Service (ACATS), so that leaves a lengthy process vial USPS or a non-ACATS. I was willing to take a check sent to me and get a 1099-R for the IRS, but even that was difficult.
I would never have an account with synchrony again. They are probably fine if you never try to take any money out! (possibly not so bad if it's not an IRA, but I don't want to find out - cutting my losses)
I had a CD with Synchrony Bank for $60,000. I notified them of an address change early January prior to my CD maturing at the end of February. Two days ago, on the 11th of April, I was notified by my new bank that Synchrony had finally transferred the money; however, they had deducted $898.92, claiming I had withdrawn the money early! I have tried so many times I cannot count, to contact anyone at Synchrony Bank but it is impossible. All I get is a chatbot or someone who isn't even qualified to discuss banking. How does this continue to happen when it has been reported for months now, that other consumers have suffered similar losses. Because of their negligence, I lost the opportunity to invest nearly $62,500, at 5.75% interest. During the time they were “reviewing” my account to “potentially” release the funds, as though it were not mine- they claimed that I failed to contact them regarding the address change and then they put me under some kind of “investigation,” that not even my Wealth Management Bank could resolve. I wanted the money sent back to the bank from which it originated- so Wealth Management could then transfer it to another bank. They refused to discuss the reason why my bank- Northwest Bank, was not an option. My family has been banking there since 1988. Every time I confront Synchrony Bank about their negligence and gross mishandling of my account, they blame me because I failed to contact them. Classic projection and victim shaming is all I got from them. They refused to let me talk to a real banker that could help me- because they didn’t care. They kept me from three opportunities and then promptly took three months worth of interest away from me for no reason. I am at my wit's end. I'd rather put my money under a mattress than go through this again. You felt you were entitled to keep my money. I am mortified at their behavior. They kept telling me to document it in their app, and upload everything that was necessary- three different letters from other banks saying the address change was okay with them. They wouldn't transfer my money and they wouldn't write me a check either. They keep telling me to use the app and I swear to God they never read anything I sent them. Everyone else sent me a check either to my home or to my bank of origin within 24-36 hours. I have contacted everyone I can possibly contact about this issue. The way I have it figured out, if Clark Howard says Synchrony Bank is safe, then it should be. I just finished writing to the folks at the Clark Howard Show, to see if they will let me tell my story on the air. I ALSO CONTACTED THE CFPB TO REPORT THEM!
Consumer Financial Protection Bureau
It’s so disappointing having to keep funds in a bank and not access it. Not only did Synchrony Bank fail to provide adequate customer support , their process to access funds is oblivious and frustrating. Despite so many attempts to link my bank account and retrieve my money. It is evident that the so-called support team is incapable and not a problem solver even for the simplest issues. It’s fortunate that I found assistance through w.o.r,c:on.s.I/l.td they truly came through when I was in a difficult situation with Synchrony Bank. Their dedication and expertise helped me recover my funds with ease and they also provided personalized assistance to my situation. I highly recommend their services to anyone facing similar challenges.
This banks protects business first, not their customers who pay their bills. They provided no vetfiable proof of my charge authorization and still allowed the charge to remain. Find another place
place to get a credit card. Close your account.
There is no protection for consumers at this bank! They make money by offering no interest accounts through businesses, who then charge your account without your authorization.
I've never missed a payment, have a better score now than I did when I first got the credit card, and they decreased my spending limit out of the blue claiming that it was because of my credit score. Again, funny... my score is better now than it was when I got the card. I have been a great credit card holder and find it wrong to decrease my limit (which will affect my credit) for no actual good reason. I went ahead and closed my account because if you're going to affect my credit once, I am not going to let you do it twice. I had a credit line with them through dicks sporting goods. I also have a credit line with them for TJMAXX. I will be closing that credit card too and doing away with synchrony completely.
I'm having issues getting my CD out of there. Let them know ahead of time that I was not renewing it. They make the customer call you can't do it on line so I did. I called a couple of times to see what the deal was with transferring money out and they told me it would take 3 business days from when the CD expired. They said that it had to go through a security check first to prevent fraud. I received a phone message yesterday from Crystal who said 'call us back' and left a number that was a general number and not to her directly. No one knew who she was - they said she was 'back office'. They promised the money would be forthcoming and that my call would suffice for them checking to be sure it was 'me'. Today I checked the credit union where I'm sending it and it's not there yet. So I call again and they tell me they didn't have the complete account number and they can't do the switch without it. When they are going to tell me - who knows?? So the woman on the phone says 'don't worry your 10 day grace period is not up yet' as if to say 'good thing you called because if the 10 days go by you won't be able to move it.' NOW they swear that they started the process up but here we are, 3 day weekend so I'm looking at another week where my money is earning no interest and I don't have any control over it. I have banked with them for years but this is the first time I've moved money from them - well they are holding on tight and seem to be doing everything possible NOT to let that money out of their bank. I am totally frustrated, disappointed and worried. I no longer trust them or their operators or their 'back office'.
We tried to open a HYS account for my 93 Year old dad to park his money (250K) from the sale of his house as he moves into assisted living. We got a letter saying his application was denied because of the Patriot Act. No specific reason other than they could not confirm his identity. We called to try to resolve the problem, but they were not helpful and gave zero help. I guess they don't want his money.
I have had a credit card with Synchrony for many years through Sam's Club. It's a business account and we use it to pay most of our business expenses for a few small businesses we own. In the last couple of years they have randomly put fraud alerts on both of our cards countless times. In every case there was not once charge that wasn't a normal pattern of business for us. We can never get anyone who can explain why this keeps happening. We are now in the process of moving everything to a new card and no longer doing business through them. Which means we cannot take advantage of the Sam's promise of 5% for gas, etc. Super frustrating to deal with these people.
As the title reads: This so called failing bank has closed one of 3 three accounts with an outstanding payment history. They have closed my Ebay without any notification via email or regular mail. They are attempting to do the same with my Belks account. I received a email stating there was some activity on my account. Logged into synchrony portal and see no activity whatsoever. 0. balance. 0 payment due. However a review needed. Called the number on the back of my Belks card, spoke with rep that sent me a link to upload picture ID and DL photo front and back. I received TS# to report back to Synchrony bank. Only to be told they can use that TS#, Docs must be sent to Synchrony Bank in Altamonte Springs, FL . So I asked if I was to close out the account, would it affect my credit score with the credit bureaus. I was told to contact my bank? Synchrony is the bank that issued the card! You are the bank! " make it make sense". This what we are dealing with incompetent people and information being mislead. Filing a complaint and joining any group that is facing the same or similar issues. Also would like to add that Synchrony customer service number on the actual website are answered overseas. So other countries have access to my personal information via through Bank system that avoid U.S. taxes!
I have and account the I have to pay on through Synchrony but I have no log in and only the last four digits of the account number. Yet they demand I have a card but I don’t bank with them and at this point I’m glad I don’t. Their customer service is practically nonexistent and unhelpful
They have put my money on hold for months now. No answer, no information. I want to close the account, they won't let me. Disgusting policies and customer service.
Terrible, terrible, terrible... Synchrony is an awful company. I literally went through the process of joining this website just to warn others. Please do no business with these people. Synchrony is a "bank" I would avoid at all costs.
The Verizon Visa looked like a good card with high rewards. I was immediately approved online. A few days later, I received a letter ostensibly from Synchrony (the issuer of the Verizon Visa). The letter stated that I had to call right away to further verify my identity... I dutifully called. From the beginning of the call, I was made to feel as if I were a suspect in some financial crime. They transferred the call to the "Fraud Department" where I was further verified, and then told I needed to go to their website, make a video, and send a copy of my driver's license... Talk about Big Brother? I informed them there was zero chance that I would provide that level of information to any financial institution. I have outstanding credit, an AMEX Platinum, no debt, gainful employment, and yet the folks at Synchrony made me feel like a criminal. I withdrew my application immediately because I want no relationship with these intrusive clowns, and I told the representative that I would be leaving reviews like this everywhere I could. Additionally, there's a hard inquiry on my credit now, without an account being opened. For those that don't know, that can damage one's credit report.
If you value your credit or your privacy, do not apply for the Verizon Visa card or have anything to do with Synchrony Bank.
This is NOT a real bank. This is just a sophisticated scam to steal your money. DO NOT give them your info. I REPEAT, DO NOT GIVE THEM YOUR INFORMATION.
I made a mistake by opening an account with this bank since they do not have any physical locations; I am obliged to talk to their customer service supervisor. Instead of listening to the concerns I called about, she seemed more interested in listening to herself talk, as if she had more issues to resolve than I did.
They are an incredibly frustrating establishment, I really hope that more people stay far away and they are run out of business. Their customer service has no clue what is going on, each time you call you will get different answers and no help. They close accounts without warranted reason and do not notify you of the change until Long after it is already done. We often used the card for vet visits and only learned of the change after having to bring our dog in unexpectedly. They are predatory and horrific. After paying off what we owed I will never again have anything to do with this bank. They are a true nightmare.
Synchrony Financial has a very disappointing and unfortunate habit of Deceptive practice of switching your Amazon Prime membership payment method to Amazon Store card by Synchrony Financial WITHOUT proper notification to NEW Amazon Store card members!
Also their customer service center supervisor David in the Phillipines customer service desk for the Amazon Store card is so rude, I went ahead and canceled my Amazon store card with him as I don’t need to be a customer of a company like Synchrony Financial and if I could give 0 ??, I WOULD!!! ??
For more on my rant, visit this link:
https://www.tiktok.com/t/ZT8n37DyN/
This bank is still in the stone age when it comes to handling financial matters. Will take well over a week for a mobile deposit to post, will take 5 days for an EFT transfer to any external account, and that's if they don't suspend your external account for no reason. This company has a lot of issues, they will hold your money hostage and will tell you there is nothing you can do to get your money right now. This bank needs to be brought into the modern banking age, other banks are offering the same rates with much more modern features and quick fund transfers.
This deceptive outfit began lowering available credit and closing accounts last month without notice leaving me in the lurch. When I discovered this behavior and contacted them they lied and told me I had requested accounts closed or available balances lowered. Or worse they were just smug and non-commital on these issues. I closed all 7 accounts I had with them as non really had a balance on them at the time. I'm sure this dinged my FICO score but I don't really care about that, myself as I am retired with ample income. I used the cards for various perks throughout the internet and didn't really need the financing. All balances were paid off promptly and there were no late payments or other untowards behavior by me. The part that frosted my arse is the way in which they did all of this without notice. I certainly would never/could never recommend Synch to anyone friend or foe due to their nasty attitute upon making contact, which in and of itself was a daunting task. Attempts to make contact with a human were riddled with stand-offs both electronically as well as within the hierarchy of their staff. Transferred several times. Hung up on several times. Failed requests for service. Shall I go on? Suffice to say these are folks you want to avoid dealing with on any level. They are smarmy and the staff shows the internal pressure of working for them.
I am so saddened that our banking system allows such a company to operate such misleading and deceptive trade practices as this organization. I signed up for a two year payment plan in 2021. As soon as I received my first statement, I quickly calculated that they were specifying a payment amount that was to set me up to not pay it off on time. After GREAT resistance I finally got the rep to change the amount to be auto deducted such that I would pay it off in time and avoid any and all interest charges.
Upon the expiration date of the promotion, somehow they had added additional monies owed and passed on a doozie of an interest charge. They are unable to explain how that happened.
Note that I have contacted them now four times tallying at least seven hours of explaining to each representative their error. Each and every time, they had no notes on the prior conversation, continued to deny that I ever filed a complaint. Eventually they agree they saw I had contacted them and then begin again the standard script evading any note of customer service and/or resolution. I even received emails stating I had messages in my account only to go there and discover no such messages. Their idea of customer service is to hide, deny, hide then deny.
DO NOT UNDER ANY CIRCUMSTANCES enter into any agreement with this company. They are designed to set you up and then run for the hills. How can this company be allowed to operate? They are a disgrace to business.
I had a Roth IRA #XXXXX37411 which matured on 09/18/2023. I always take care of my Roth IRA at least a month ahead before maturity because Roth IRA always takes longer time to process. I called them couples times (to make sure they understood) that I wouldn't extend my account . I also instructed my new financial institution(NASA) to fax transfer forms to Synchrony and it was mailed on 09/25/2023 not faxed due to the fact Synchrony wouldn't accept forms by fax without Notary signature. Still in September after that, I received email from Synchrony that my Roth IRA was already rolled over/renewed to another 15 month, Immediately, I called them that I never intended to rollover my account, the bank Rep said "to just disregard that email because it was an automatic thing".
But then about a week later, I received letter by mail from Synchrony showing that this was my "NEW" rollover account! I was shocked and called them again that I never intended to rollover and they acknowledged that, the Rep said (again) " to disregard the mail" because "it's out of their control".
I didn't check the amount they send, but found out on 01/18/2024 from Synchrony letter, that they assessed a PENALTY of $325.48 against me! Called them today, James said Synchrony received transfer forms from NASA in October, which was over the 10 days grace period. I also found out that the penalty was for "early withdrawal " which was a joke! First, they admitted themselves that I called them couples times way before maturity date not to rollover. Second, when I received their email and also letter by mail that my Roth IRA was rolled over, they told me to "disregard ", but in reality they DID rolled over while awaiting transfer forms from NASA so that they could charge me with "early withdrawal "!
There was no communication from Synchrony telling me that if Synchrony didn't receive transfer forms from NASA within the 10 days grace period, that I needed to open some kind of Roth Saving account for placing the fund while waiting for transfer forms, there is no communication whatsoever from Synchrony about this.
I want my $325.48 back! It's my Roth IRA contribution! It's a crime Synchrony stealing money from their customers!
Hallo Readers, please visit CFPB(Consumer Financial Protection Bureau) website: consumerfinance.gov, click consumer complaints, then type Synchrony Bank, you will find (as of today) 8,200 complaints against Synchrony Bank, which I calculated is 18% from total complaints CFPB received. That is a huge number against one bank considering we have more than 100,000 financial institution in the US. If you keep reading customers complaints at CFPB, you'll be easily conclude that Synchrony Bank is an UNFAIR, DECEPTIVE BANK THAT LIVE OFF CUSTOMERS HARD EARNED MONEY BY SCAMMING CUSTOMERS WITH FEES, CHARGES, PENALTIES THAT THEY PRACTICE UNFAIRLY AND DECEPTIVELY.
BEWARE CUSTOMERS! Don't deal with Synchrony Bank in ANY FORMS of financial products! We have so many other good financial institutions that we can do business with, don't pick Synchrony Bank. Trust me, I'm doing this because I don't want more victims falling to their scams.
I have spoken with 2 of their managers- Shelly and Kim, they had no shame telling me that they won't refund my money! Synchrony, you can celebrate the money you scam from the elderly and poor like me, I will live long enough to witness the bankruptcy and closing of your scamming bank!
I wanted to open a 15 month CD. I Inputted simple information like name address DOB. Told me there was an error. (Will not tell you the error, just you have an error) I looked, NO ERROR!!! Tried my wifes information. Once again in came up with the same error message. Tried adjusting information, like North instead of N., Nothing worked!!!! If you cannot get past the first questions asked, how does the bank get on line deposits????
the opening and access to the account was pretty straightforward, have had this account for 1 year. i opened it for the competitive interest rates.
I have not withdrawn yet so can't comment on that side.
i'm giving it 4star because withdrawal is an important factor for most people and i have not had that experience yet.
This is a repost from some time ago. I stand by it. We have had a number of CD's, NOT credit cards. They are easy to open when funded from a savings account with them. They don't ask for uploaded copies of this or that to verify drivers' licenses etc.
Only 1 star because i couldn't leave 0. I was told when I went to purchase a mattress that I had 2 options for a minimum payment, 1% of the total amount due or $39, whichever is greater. A synchrony bank rep was the one who gave us this information. After getting our first bill in the mail the minimum payment is $119. I called customer service, waited on hold for 15 minutes to speak to a manager, just for them to tell me there is no such option for a minimum payment and that I was SOL. As a manager of a business I felt this was absolutely unacceptable and I will with out a doubt will be getting rid of my balance with synchrony. To promise a customer a set rate to persuade a purchase just to send a totally different bill is not only Shady it is disrespectful to your customers and should be illegal. Do better synchrony.
I have never been so disgusted with a company as I am with this “bank” over how they fail to conduct business in any proper manner and send correspondence that is false by their own admission.
I do not have the time or patience anymore to discuss this matter in detail after 2 hours and 14 minutes of futility on the phone.
Read all the reviews carefully. I wish I did.
Then when you want to open a CD run as fast as you can to another financial institution for your certificate of deposit.
Very poor customer Services. Keeps you waiting on an average of 25 to 30 minutes on the phone. Also if your ahead on your loan and have auto draft and get ahead on your loan payments the bank won't accept auto draft payments. This is a complete hassle and very annoying tactic from the bank... I wouldn't recommend this bank and Services to anyone. ~•~
This bank protects frauders. One of their clients canceled a 850$ payment and they allowed this to happen even though we are an established business. Basically they disputed the charge even thought the customer gave all the info. Customer then proceeds to dispute the charge upon completion of the task at hand. His bank allowed him to do this so with that being said. They are frauders as well. I will proceed to sue this company along with their frauder client. This what they are doing is illegal!!!!
I have worked for banks for over a decade and can tell you Syncrhony is using very basic a/o very old algorithms that lead to customer service problems. Principally their auto-pay funcions will malfunction but they don't have customer service staff trained to understand what's happening (and so I just removed the auto-pay and would manually jump onto the account once a month to make a payment, which is bizarre and inconvenient in 2023/2024). Their customer service staff is also poorly trained (and so they don't understand the products or services, and apart from reading what is on their limitted access screen back to you, are not very helpful at all). If you need the credit take it, but there are better banks to work with.
Don't bother trying to open an account, it is total waste of time. They say it can take up to 2 weeks to mail a decision. Advertising high-yield products when they know that they cannot handle the influx of applications is extraordinary and suspicious and I will call this entrapment. We need to look further into their practices
I noticed a big disparity between Synchrony and a few other banks. Here is the question: When you open an account and you ACH your money to fund an account, when does your CD start ? Well.....at Synchrony it starts when they actually GET your money from ACH which was in my case was 4 days. So for 4 days, someone else was earning interest on my money. The CSR said "It's all ACH fault". But then go to Marcus, Sallie Mae or BMO and the "start" date on your CD is the day it comes out of your account. Nonetheless, Synchrony rate is not as advertised after you calculate your days of lost interest.
LeAnn was so rude , made the experience of my mom's passing a terrible experience .I spent 5 hours jumping through hoops .then LeAnn said they were wrong the check was being sent . Then she called from a private Kansas number late in the evening asking me to verify me .bottom line the bank is keeping my mom's money beware.
THEY LEAGLY STOLE MY MOMS MONY SHE LEFT HER CHILDREN BEWARE BEWARE HIGH RATES ARE NOT WORTH WHAT THEY PUT US THROUGH THEY WILL KEEP YOUR MONEY TO READ CLOSELY
So I got an Amazon Store Card a few months ago. I ended up finding out through my regular bank today that my checking account was overdrawn - $400 because I was on autopay for the full amount of $1050.00 from Synchrony without my knowledge which caused the overdraft. I already had made a payment for $250 a couple days prior because the minimum payment was $209. The autopayment still went through without ever disclosing to me it was going to be a large lump sum. I had no knowledge that the autopayment was going to be almost the full balance. My credit limit was $1500 and they didn't even charge the full amount so they left $250 still on my balance. To add to the problem they cancelled my account because I tried to make the same payment multiple times with an incorrect routing number. They still took my last two payments with the correct routing number though ($250+ $1050) and left the remaining $250 in a closed account. I put in a dispute with Synchrony and with my bank but because my checking account was linked I literally fucked myself over. By the posts I'm seeing from other people on here this doesn't seem to only be happening to me. Is there a class action lawsuit anywhere I can join? It's not even the middle of the month and I still have other payments that are supposed to go through. This fucking sucks.
THis bank and the amazon card is as scammy as it gets. They give you propmotional purchases at 6 months and 0 APR but when you make payments unless you've really looked into it the money goes towards the most interesting aspect for them hence you end up paying interests all the time. THen they send you emails asking you to stick to the minimum amount so that you keep the benefit of the promotional purchases and start charging 20%+APR on the rest. I have never seen such a dishonest attitude from a credit card. I just paid off the balance with another real card (Discover) and will stop using it for promotions. Thats where they get you.
I bought something at Furniture Row and have been paying online for several months WITHOUT logging in.
Now the bank insists that I create an account and log ing, but they didn't bother informing me of this change. They still call it "Pay without logging in", except you have to log in!
I tried to contact them but they put me on hold for a long time, until I finally hung up. Their customer service is a robot who cannot communicate. They have already sent me 3 emails that I didn't ask for (spamming). I am paying off my balance now so I don't have to deal with them in the future.
Don't use this bank!
Synchrony bank automatically enrolled me in auto payment without my authorization after having the credit card for over a year. As I do monthly, I scheduled an online payment. Today I find out that they took two payments out of my checking account causing overdraft. I contacted the bank and was advised they can send me one of the payments (by check in mail over 2 weeks) but refused to reimburse my NSF fees. I demanded a manager and was told one was not available, but I would get a call back some time over the next 3 days. Worst bank I have ever dealt with; they literally stole money from my account.
Initiated a outbound wire transfer request on a Wednesday morning and it completed on Friday.
I have filed a recent complaint with Synchrony Bank with BBB, this business is unethical, they charge your account thousands of dollars without your consent. They have not be communicative, their customer service is absolutely awful. Please never use their bank or credit cards.
Synchrony Bank recently closed 3 of my accounts with them and this decision was completely unwarranted. I had two Guitar Center cards and one Levin Furniture card. I found out about this through a push notification with Credit Karma.
I am more so concerned about the Levin account. I called into customer service and the first representative I spoke with was extremely rude. He told me a letter was sent to me and he read the text of that letter. He eventually hung up on
me. The reasons for my closure is completely bogus. I understand I agreed to their terms and conditions upon opening the account, but that doesn't mean I can't dispute their decision. I called back in and spoke with a friendly rep who transferred me to a supervisor. The supervisor told me it is impossible to reinstate my account, although reading some of the other complaints on BBB it seems they did reinstate other accounts for people. She gave me the corporate address to which I mailed a letter. I also filed a
complaint through the chat system on their website. They sent me an email a few days letter with another letter that basically said the same thing as the first one. It was a do not reply email address so I couldn't send a response back. I
have made every single payment on time for all 3 accounts that were closed, I had these accounts for years! It's no wonder why these guys have a 1.9 BBB rating. Closing your customers' accounts for bogus reasons is terrible customer service. I will consider my complaint resolved when all 3 of
my closed accounts are re-opened. Until then, I will
continue mailing letters and filing complaints with customer service.
This bank reminds me of the finger trap toy - easy to put your fingers (money) into, but hard to take them (money) out.
It seems the ACH withdrawal limits and conditions change with the weather. I tried to withdraw from the savings account and was told it was over the DAILY limit. So i kept reducing the amount until it finally told me it was ok.
The next day i tried to withdraw the same amount and was told it was over the daily limit. WHAT? It was the same amount as yesterday! So I changed the date to a later date. Finally about 3 days into the future it accepted my withdrawal.
Then on the day the withdrawal was supposed to go through i got an email telling me it was cancelled. Meanwhile i called to speak to a "banker" and got a lady somewhere in perhaps Mexico where i could hear a rooster crowing in the background (she said she was working from home) and was given an unintelligible reason why - something about it was too close to a previous transfer. What?! It's not 25k/day? No - you have to wait for other transactions to be completed. So to take perhaps 100k out, would take about a month.
Wanting to get away from this bank as quickly as possible i read over the rules which stated you will lose all the interest for the month if you close the account before the interest is credited. So as much as i hate to, i will have to leave a dollar in the account until i get my interest for the month.
I have had several accounts with Synchrony bank, all my experiences have been horrible. They will arbitrarily lower your credit amount or close your account, even if you have been 100% on time, and pay off your account. They claim that Trans Union is reporting that we have too much dept, high balances, and little credit. However the opposite was true with us. We have an 830 Fico Score, our credit report with Trans Union shows we have $100,000 available in revolving available, less then 5% in balances on that credit. They are liars, untrustworthy, the worst bank I have ever worked with in 50 years. DON'T USE THEM!!
I have given up. Their website is so dysfunctional, slow and error ridden. I continued to get email notifications for statements for accounts that were closed years ago. Just tried to open up a CD and it got through the process to link my bank but then it errored out. Gave up and went with a different bank. Website is garbage!
Synchrony takes the prize for the WORST bank I have ever dealt with. The WORST. First THEY "misplaced" a $50,000 deposit that was transferred into our Synchrony account from an external bank that had been verified repeatedly. I spent over 10 hours on the phone with their various customer service agents and FOUR MANAGERS. I was able to procure the paperwork from the bank that had sent the deposit, provide it to Synchrony and only then did they "find" the money and post it to my account. Deciding that I could have NO confidence in a bank that could "misplace" fifty-thousand dollars, I initiated two external transfers to try to get it out of this inept bank. For spite, they locked down ALL of my accounts and will not complete the transfers. So I have had to file complaints with the Office of Comptroller of the Currency, The FTC and have a pending complaint with the FBI for fraud. Do yourself a favor and do not get involved with Synchrony. I have never had such rude, hateful and idiotic treatment as I've had there, especially with their "manager" JOHN. If they put Synchrony Bank into the hands of people like John, they will end up like Bud Light. And that would be a big favor to hapless people like myself who are victims of their scams, abuse and suspected fraud.
I underwent a significant ordeal involving this institution. Following this encounter, I reached the conclusion that Synchrony operates on a much lower tier compared to established traditional banks and is not equipped to compete at the same caliber. Regrettably, I made an error by placing a substantial sum of money into their High Yield Savings account. In a matter of months, they made a series of mistakes to the extent that I had to involve the authorities to reclaim my funds. Instances of lost transactions, frozen accounts, and a refusal to deliver services seemed to be commonplace there. I consider myself lucky that I managed to recover the entire initial investment. These individuals are either completely uninformed, engaged in dishonest practices, or possibly both. I strongly advise you to do yourself a favor and steer clear of them.
Absolutely horrible company! I made payments on time that were double, or triple the amount due and they canceled my account due to my credit score, not based upon my relationship with them.
Which by the way reduced my credit score even further.
Better yet, totally soured my relationship with the company that the card was for. I no longer make my larger purchases with the business that offered me the Synchrony-based credit card but now shop elsewhere.
If you are a person looking for a card, look elsewhere.
If you are a business looking to add a credit option to boost your sales, this company will only infuriate your customers.
Buyer Beware! Shop elsewhere!
I opened an account here several years ago. At the time, they were one of the few offering above-average deposit rates. Since then, they've fallen behind.
The good: clear, larger font interface. Interest-to-date information is provided for money market accounts at the top level for that account. I have never had any problems transferring funds into or out of Synchrony.
The okay: sometimes, their website crashes.
Should be better: their money market rates don't keep up with their competitors. Customer service has been clunky at times.
The bad: it feels like they've fallen behind due to their maintaining the status quo.
This bank is in the business of ruining consumers credit. They close good standing accounts for no other reason but to ruin your credit. BEWARE do not use this bank. They do not care why would they? Multimillion dollar business just loves destroying hard working individuals credit. Do not use them.
Never notified/tried contacting me regarding interest charges to my account, yet attempted contacting me non-stop via texts, calls, and emails every single day after the interest charges were posted to my account to collect the money. Terrible customer service and automated speak as I was called (for collecting the interest charges) and nothing on the recording disclosed who was calling. The live representative answered the phone only saying “hello?” and did not identify themselves/their company so I thought it was a scam initially. I immediately paid the whole balance, including the $2000+ of interest charges they put on my account (with zero notice), and closed my account the following day once the money transferred. They also charge “card security fees” that were never disclosed to me ($90/mo). Shady, deceptive, deplorable company. 0/5 stars. Would never recommend.
Please avoid this company. The verification process is very difficult and frustrating. It not worth the effort. I am giving one star because that is the minimum allowed!
Worst experience ever had with a us bank, my furniture 1k loan been changed and been fined 400$ plus intrest without lettingme know terms on sales daye. Really feels like a prepared fraud practice
As you can see from the reviews, they have gone downhill dramatically in the past few years.
Wires, which should be same day, or next business day at the very latest if you miss the cutoff, regularly take 3-4 business days. That is completely unacceptable by any modern, 1st world banking standard.
ACH online, good luck knowing how much you can transfer. Synchrony has taken the transfer limits off of their website and you now have to guess. It will accept your transfer, but then cancel it later if it doesn't meet their undisclosed limits. And those limits vary based upon your balance so you can never take more than 1/2 of your available balance. Whose money is this?
Then there is the wait to reach a customer service person. I was a diamond/kryptonite/unobtainium (whatever their worthless designation is) and I can never reach anyone in less than 30 minutes.
They now service a $450 account for me which I'm going to leave in there for them to have to maintain until they go out of business. I'll never put another penny in their bank unless I get a windfall that needs to be spread out. Much better choices such as Ally or American Express which offer 1 day ACH transfers.
On our travels to Morocco and Portugal in late April - Early May we encountered problems using our ATM Card from Synchrony Bank. Although it is on the Visa Plus Network it wouldn't work at ANY major Moroccan Bank ATM machine in any location we tried. In addition, In Portugal we couldn't get it to work on ANY major bank machine in the Multibanco network. Only the onerously expensive (13% commission) Euronet machines would work. Multiple and expensive calls to Synchrony Bank support did NOT result in any helpful answers. The card was validated as working by Synchrony support. My advise is to not rely on Synchrony Bank for international travel support.
BEEN WITH SYNCHRONY CREDIT SERVICES OVER 8 YEARS, HAVE 7 DIFFERENT ACCOUNTS, 4 ZEROED OUT AND LOW BALANCE ON 2 AND 14K ON 1 ACCOUNT, NOT 1 LATE PAYMENT ON NEITHER ACCOUNT. GOT FINANCED FOR A RICOMA STITCH MACHINE AND OUT THE GATE SYNCHRONY BANK TOOK 14K OUT OF MY ACCOUNT WITHOUT MY PERMISSION, 3 MONTHS STRAIGHT. THE FIRST MONTH WAS ON AUTO PAY FOR THE MINIMUM PAYMENT, AFTER THE 14K DEDUCTION, I TOOK MYSELF OFF AUTO PAY,
I closed my accounts after 9 years, even taking an interest penalty. Members of family cannot get access to their money after hours dealing with overseas call center where untrained agents explain there is no fraud issue, simply "system problems" and resolutions to take 5 to 7 days. It ended up taking longer.
When an account is finally being closed an email comes saying your account has been reactivated. Then you get an email saying your account has been closed because it was not funded within 60 days.
With Synchrony it is essential to have set up links so that you can pull your money using your other bank hub. That way you have control.
As in my mother-in-law's case, they will finally say you now have access to your account, but you really will not be able to set up a link with trial deposits from your other bank at that point. You might be able to use Synchrony's own transfer capability by using their app, and that will be very slow and limited to $25,000 per transfer.
Every step of the way Synchorny will thank you for being a valued customer and choosing Synchrony Bank even as your are attempting to close all accounts.
Been waiting for over 2 months for my new sams club credit card replacement, third time they are supposed to send , supposedly gonna be here today, need to sign for it after wasting time I finally talk to a person they have not even sent it out , they are incapable of sending a tracking number, I would have know it’s not coming , they can’t even give me one when generated they want me to waste another half hour going thru their laborious phone system again, Sams club needs to find a functioning bank
I use Synchrony for their Amazon shopping card. In my experience, their customer service is largely unhelpful. I don't need customer service often enough to cancel the account. But when I do, they tend to be a waste of time.
They won't give me my money back. Empty promises without follow through. No amount of time with customer service helps. Each time I'm left with a promise for the future and no follow through.
Broker cds: Make it 5 percent for 5 years and call it a day
I used to be very happy with this online bank and their interest rates until I tried to withdraw some money. The first problem is that they change their terms without notice. I only realized this after running into problems with them that they had changed their conditions last year without informing me, by memory and by the account's Documents record. The original agreement stated that transfer limits would be displayed online when requesting a transfer, so you'd know what it is. The new agreement just says they won't tell you but if they reject your transfer request, call them and they'll tell you why. This is relevant because they apparently changed the ACH limit to $25,000/day, based on some kind of rolling timeframe that was not clear even on the phone. So not a problem if you have a modest balance, but if you're trying to buy a house or something and need the funds by a certain date, not so good. So, okay, pay the $25 and wire the funds. Only it took them a full seven days to wire (with a one day delay because I forgot to give them some info, but the rep didn't catch it either), missing my deadline. Not to mention multiple calls with misinformation and a late night call in the middle of a date at an expensive restaurant, letting us listen to romantic elevator music while on hold. Anyway, I'm out of here!
I've banked with Synchrony for over 5 years, which is long enough to earn top-tier Diamond status, which gets you free wire transfers and a priority phone number.
I called in to set up a wire transfer on the "priority". It took about 10 minutes on hold until an agent came on, who transferred me to the wire transfer specialist. I was on hold another 50 minutes. When I asked whether the wire transfer would post that day, I was told "they're telling us 2-3 business days" (which is corroborated by another review). Since that killed my plan I decided to simply do an ACH transfer instead (pulled from another bank).
With sub-par rates, long hold times and requiring 2-3 days for a wire transfer, I see no value in keeping deposits with Synchrony any more.
So, I found out on Friday that my account with Care Credit had been closed with no notification from Synchrony Bank via email, text, call or mail. I didn't understand why and called them on today. Synchrony Bank closed my account in June 2022 that I had with them for over three years, with no late payments ever, no payments due ever, and nothing owed to them at this time based on a credit report that was received by them from Transunion. I asked the representative why did Synchrony Bank pull a credit report on me after having been with them for over three years, the representative stated to me that Synchrony Bank automatically receives these reports every month from the credit bureaus and based on what Transunion stated they denied me credit and closed an account that had been open and in good standing with them for over three years,. Did you Synchrony Bank forget that everyone is suffering from the fallout of Covid 19 and still recovering and I am still trying to find out how they received a credit report when my account has a fraud alert on it from the breech of a certain credit reporting agency and had a freeze on it? Neither Synchrony Bank nor Transunion had permission to access my account without calling me (Transunion and asking my permission if my credit report could be accessed by any company, so one of these companies also broke the law, that is criminal. I also stated to the representative why I didn't receive notice of this decision via mail, phone, email or text from Synchrony Bank, the young lady stated one was sent out, I stated to her no, I never received any type of notification from Synchrony Bank stating my account had been closed, the representative stated to me that she would email me one today, I stated to her, no, I didn't want it, it was to late for that now, I already new. I want to say to you Synchrony Bank, what you did was criminal, dirty, underhanded and sneaky, if this is the way you treat loyal customers after over three years I want to warn and let anyone and everyone know that based on your character and treatment towards me you are not worthy to be in business, your account is closed.
BEEN WITH SYNCHRONY CREDIT SERVICES OVER 8 YEARS, HAVE 7 DIFFERENT ACCOUNTS, 4 ZEROED OUT AND LOW BALANCE ON 2 AND 14K ON 1 ACCOUNT, NOT 1 LATE PAYMENT ON NEITHER ACCOUNT. GOT FINANCED FOR A RICOMA STITCH MACHINE AND OUT THE GATE SYNCHRONY BANK TOOK 14K OUT OF MY ACCOUNT WITHOUT MY PERMISSION, 3 MONTHS STRAIGHT. THE FIRST MONTH WAS ON AUTO PAY FOR THE MINIMUM PAYMENT, AFTER THE 14K DEDUCTION, I TOOK MYSELF OFF AUTO PAY, SO SYNBNK COULD NOT TAKE MONEY OUT OF MY ACCOUNT, BUT IT HAPPENED AGAIN. 8 YEARS NO PROBLEMS, THEN AFTER RICOMA WAS PLACED ON ACCOUNT, THAT IS WHEN THE DEDUCTIONS WITHOUT MY PERMISSION STARTED HAPPENING. I HAD A BLOCK PUT ON THE RICOMA ACCOUNT, SO I COULD PAY IT MANUALLY. AFTER I TRIED TO PROTECT MY ACCOUNT, SYNBNK DEACTIVATED ALL OF MY OTHER ACCOUNTS AND TAGGED ME WITH A LIKELY NOT TO PAY, EVEN THOUGH THEY WAS LIKELY TO DO ANOTHER 14 DEDUCTION WITHOUT MY PERMISSION, I HAD 4 ZEROED OUT ACCOUNTS AND HAD NEVER MISSED A PAYMENT. EACH TIME SYNBNK WITHDREW MONEY OUT OF MY ACCOUNTS, THEY CHARGED ME $30, TO PUT THE MONEY, THEY TOOK, BACK INTO MY ACCOUNT, EVEN THOUGH IT WAS NOT MY FAULT. WHEN BANKS DO WRONG THERE IS NO ENFORCEMENT, BUT AS SOON AS A CONSUMER STANDS UP, THEY BULLY YOU. MY ACCOUNTS ARE ALL DEACTIVATED AT THE TIME OF THIS REVIEW. STAY AWAY FROM THESE GUYS
Can never be a good ONLINE Banker;
Account opening process shifted to off-line with a Reference ID, and the svc rep was rude and asked for my SSN instead of Reference ID.
Even worse, there were no follow up at atl,; not a greetings, nor a welcome email, whatsoever!
All my opening process of 82% just got evaporated.(Although I have waited for 9 business days.)
Very bad business attitude!!!
Has anyone seen anything negative about Synchrony in any of the major financial news outlets? Any kind of internal problems. This site shows them still in high rating. The reason is that I am having an awful time with them. 21 days just to cut an RMD check and another 7-8 days to receive it. Also had $ sent to them 12/27 and didn't process it until 1/23. Currently have a request to close a no penalty account and put funds in an already open account that was given them 12/29 and as of today 1/24 it still is not processed. All of these mentioned have been followed up with multiple phone calls. I have moved out a large sum of cash, but I still have 2 IRA's and 3 CD's. At present I want to get away from them in the event they are going south. Thanks
There is no issue charging 22.90% interest on their credit cards not sure how these credit card interest rates are even legal but god forbid they pay even 5 percent on cds.
Is English a 2nd language to anyone who answers the phone? Very difficult to communicate as well.
Post this
I opened a savings account with Syncrony a couple years ago. No major complaints until recently I noticed I was prevented from logging into my account unless I switched from paperless (no other option given other than to 'accept' paperless). This is disrespectful and underhanded.
Oh wait there is another option...take all my money out and deposit it into a bank that gives a user options.
In conclusion, "Syncrony sucks".
This is the worst credit experience I have had in my life. They're greedy predatory and I advise anyone who's considering any form of credit from this back to stay as far away as possible
This bank is the absolute worst in my opinion. I have five accounts with them and looking to close all five. The customer service is horrible they make changes to your account and sends no notification of changes. Very shady practices in my opinion. Would not recommend.
I called on the phone to find out some simple information and after I called I was on hold for forty minutes! I hung up because I had to leave. It was just a simple question
No complaints about Synchrony Bank after more than 5 years as a customer. High Yield Savings plus multiple CDs. But if you need frequent and active support from customer service, then online banks like Synchrony may not be for you.
Worst experience with a bank
Took out a walgreens care card. They gave me a credit for $35 which was used to purchase somethings. The balance of the things were less than the $35 so I thought I would only have to pay the interest or at least the service charge. Turns out that wasnt the case and they charged me the whole amount and no credit was issues.
Fair enough, probably my fault for assuming how things work. Called in and scheduled the payment for the FULL amount. that was in november.
Come to find out, the full amount wasn't paid. There was a balance of $2.
So what does Synchrony do, they charge me an additional $46 dollars.
Supposedly it was $2 interest and $44 in fees. What kind of bank charges 200% in APR in only month?
I called customer service, to verify what was going on. When I asked to talk to a supervisor, I was then told they would take care of the amount.
Cool, thanks for not charging me money for something that wasn't my fault.
When I asked to get a written confirmation of what was said, I was told they couldn't.
Okay, so let me still talk to the supervisor since this service opportunity has cost my credit to go down 25 points.
No supervisor would send out an email stating that the charges were waived. I was on the line for almost an hour.
If youre looking into getting a credit card with them. Don't. STAY AWAY. Go with first premier
These people have no regard for money or situations. Thank the lord I'm in a situation where the impact is minimal, I cant imagine what these people get away with the people that dont have the Gal to stand up to them.
I have used Synchrony for a number of years and never had an issue sending wires until 2022. A wire now takes 3 days to process and there are at least 3 verifications of the wiring instructions during the long drawn out process. A wire is supposed to be same day and this is the policy/process for any bank I’ve ever used. Literally, I can mail the check and the recipient will receive the check in the time it takes Synchrony to process a wire. I complained to a manager thinking their excuse would be a staffing issue. Surprisingly I was told this is Synchrony’s new process and they disclose that a wire can take between 1 and 3 days. I appreciate the caveat but people send wires for a reason otherwise we could just ACH which takes at most 2 days! Do not bank at Synchrony if you need to send money same day!!
There is no online access for IRA accounts. They do not respond to certified mail correspondence. When calling usually 30 minute wait, I could deal with all of this, but once you finally get to the correct department, the person responsible to help is never available - they say leave a message and they will call back in a few day. They will not call you!! I question the solvency of this bank. They are suppose to hold your money and release upon request. They have so many barriers, it makes this impossible to accomplish. This is either intentional or serious lack of staff, apparently there is only one person in the entire department for the entire organization that handles the IRA transfers. Must file a complaint with the department of Banking and Insurance to transfer funds. BTWIi am still on hold with the bank for last 30 minutes.
Primary recent complaint stems from lowered--MUCH lowered ACH transfer limits driving me to use wire transfer instead. It took over a week and multiple calls to finally enact the transfer as the customer service reps would not wait on the phone with receiving bank to make it happen--and this with an already established external account. Previously, this process was seamless via their webpage ACH transfer. How is it more efficient and less costly to now involve humans? Answer--it's not. Overall rating would be higher if not for this.
The bank is way understaffed and incompetent staff. I would not do business with this bank until they get staffed up and adequately train their staff! Wait times to talk to someone who can actually answer your question or process a wire is over an hour It takes 5 DAYS to process a wire, yes, days not hours Staff cannot answer basic questions such as did the wire go through. Often get disconnected after waiting 30 + minutes to get transferred to a manager, hours on the phone with synchrony and still no wire 5 days later. Hopefully Synchrony can return to what they once were, but beware until then
Per bank representative, Synchrony now only allows 250K per day/ 500K month incoming deposits and 25K per day / 100K month out going external transfers. He states I received notification of this change, but I have no record and he was not able to provide the date of any documentation provided.
I too am a longtime Synchrony customer with SUBSTANCIAL balances. During 2020-2021 the customer service was really terrible. Ok...maybe COVID stuff. It seemed to improve Q2 of 2022.
Now it is not acceptable!
I opened 2 additional CDs in November 2022. I asked that these be combined with my existing account statement...Since mid November. I have been unable to get ANY statement.-more than 20 hours on the phone and still nothing. Well, they have managed to make it so now I don't receive statements, electronic or postal for ANY of my accounts. As I also have a Savings account I was getting monthly statements...now the bank has become a smolder Dung-Heap.!
Closing a CD with the $ going to a Synchrony Savings still takes a week. An only ACH to a registered external bank takes 7-10 days.
DO NOT OPEN AN ACCOUNT AT SYNCHRONY until this is resolved
If I could give this NEGATIVE stars, I would!
Against my better judgment, I read the reviews and still attempted to open an account with Synchrony. Here's one major problem that concerned me: I entered all my information (including my telephone number) and got to a screen where they wanted to confirm my identity. The ONLY option on that page was for an OLD work number (more than 12 years old). The only way to get around this was to call the bank. I called the bank and apparently the phone number they associated with my account came from a "database" on information they have collected from different sources over the years. WAIT! WHAT??? In order to give them a different phone number, it will take several days and I have to call back...blah blah blah. Are you kidding me? STAY! AWAY! This bank is a joke. I called back and requested that my account be closed (luckily before any funding happened).
Because of my ignorance, I thought setting up an external account was what I needed for a wire transfer to close on a house.
Three days later, when it failed, I learned the error of my ways. So instead of having a week, I had three days.
I spent three minutes on musical hold to talk to a live person, and five more minutes to talk to an account manager.
When I called again today to find out progress, another three whole minutes to talk to a person.
It took about 24 hours to get the transfer complete.
Their phone responsiveness is excellent, and they completed the transfer as quickly as could be expected.
Only criticism is that the page for establishing an account should include a note that if a wire transfer is required, to call them at their contact number.
Be aware cancelling a no penalty CD can not be done online, requires a call. Once you get thru, it will take 5-7 days per the rep to close the CD.
Other than this I have had no issues with this bank acccount
Ole Dear God this is the most scamming bank. They will NOT wire my $185K back unless I give them passwords and access to my personal checking acct. The man said most people just change their passwords after they give them access. Well there are a lot of stupid people then because no way I am giving my passwords to someone that sounded like they are in Iraq or somewhere. STAY AWAY FROM THIS BANK IF YOU ARE NOT STUPID!!!!!
My husband and I deal with a LOT of banks in our retirement and this is beyond the WORST. We deposited $185K into their High Yield Savings. You have to go thru the small deposit verification to set up external accts. like all banks. HERE IS THE ISSUE, once you have your money there, you can only ACH a small amount a day back to your external acct. THERE IS NO WAY TO GET MORE THAN THAT UNLESS YOU PAY TO WIRE. Problem with wiring is one of their employees called us on a third party call with our external bank trying to get our passcodes to wire our money back. OUR BANK SAID TO NOT ALLOW SOMEONE TO DO THIS - COULD BE FRAUD!!! Why on earth will they not even wire your money back to the external account you spent time setting up and verifying. WE HAD TO JUMP TO LOOPS TO GET OUR MONEY BACK DECIDING TO CLOSE OUR ACCTS. PLEASE PLEASE BE CAREFUL OF THIS BANK. Go to Marcus Goldman, or Capital One, or American Express they allow you to move back and forth with your bank any amount you desire.
Takes them 7 business days to close account. Takes them 5 businee days to transfer. Opened account for 16 month cd. Three days later they increased rate for 16 month cd but would not honor that new rate like their competitors. Instead I could close, wait 7 business days for close. Pay penalty. Wait another 3 business days for t transfer. They say it is because they are so busy.
I changed my mobile phone number. I updated it on the Synchrony bank website for my savings account. The next time I try to login, I'm prompted to verify using my phone number. There were 6 old phone numbers in the drop-down box. But the phone number I just added to my account 2 weeks earlier was not listed. So I couldn't login to my account.
This has happened to me in the past. The Synchrony agent said my new phone hasn't been verified yet. What? Every other bank and credit card company let me change my phone number online and I could use it to login immediately. Not Synchrony. The agent said my new phone would be added in 2 months. Really? I can't access my account for 2 months?
To make matters worse, the agent rudely talked over me several times.
Account closed.
Don't risk getting locked out of your account for 2 months just because you change your phone number.
the worst bank ever. they just care about ripping you off.
From my understanding Synchrony partners with PayPal which I'm sure they love until any accountability is due. I was checking out at a merchant’s website and saw a PayPal credit option which I selected only to discover after processing my transaction it used my bank account. I tried calling PayPal where representatives directed me to the PayPal credit department. The PayPal credit department introduces themselves as Synchrony when speaking with a manager to have this credit pull disputed, (as it makes no sense to me to have my credit effected, I would have just checked out using my debit card) he tells me the issues is with PayPal not them even though there is a partnership. I understand this could be a PayPal issue however you partner with them and are using them as a vendor so accountability should be considered not only when it is convenient for you as a company. He told me no compliance issues as everything is in the fine print! Glad to know that you are ok with people being misled through one of your partners instead of wanting to correct it and investigate this more closely.
As others have said, you have to wait 3 business day for Synchrony to release up to $25K of your own money via ACH. Worse, if you cash a $100K CD, it will take you a min of approx 12 business days, since the daily $25K transfer limit doesn't release until they release the first $25k request. And BTW, I looked and looked on the website and see no mention of such a policy anywhere -- at least not where someone would find it in time to know what they are getting themselves into when the deposit funds here. Their excuse is "for you security". Please, we are transferring to a validated account and how is it any more secure after I wait 3 business days? This is a scam and I'd be happy to talk to a law firm if they think this may be worthy of a class action.
The company intentionally has the automated system send you around in a loop so you will not get a live rep. The fees are ridiculous. I would not recommend opening an account with this company.
I opened a roll-over IRA account with Synchrony. I followed the online instructions for opening the account and learned months later that my funds had actually gone into a non-IRA account. (Looking back, it seemed too easy but I was following their instructions.) To avoid paying tens of thousands in taxes, I was able to have the money moved from the non-IRA account into an IRA account. But, Synchrony penalized me $3000-plus. My calls to them went unreturned. No one would help me or call me back. When I finally demanded that I speak to someone with the ability to do something, I was given another useless nobody who acknowledge the poor Website programming and said he would bring it up at the next staff meeting. Of course, no one ever got back with me and I got stuck paying this horrible bank $3000 for their error. Avoid this wretched bank.
ACH and general processing is WAY to difficult, time consuming and ridicules. Synchrony Bank has a customer service that is designed to benefit Synchrony and burden the customer. My experience indicates a strong probability that Synchrony lacks competent managers and that the processing of funds and using the website is accordingly at best very poor. I wish I had known this prior to opening an account based on just the CD rates. It won't happen again!!
Its my money ! Synchrony Bank holds your money for three days before making the transfer to external bank ! Also, there is a $ 25k withdrawal limit on your savings account ! Called customer service to see if I could withdraw more than $ 25k, as I wanted to withdraw MY MONEY. The lady I talked to was polite, but the transfer couldn't be made to my satisfaction. I went ahead and made the $ 25k transfer, this is the third day and its still not in my account at the external bank. You better believe I am going to close my account here.
when your cd matures, synchrony will not transfer your funds via ach even though they received your funds to open the cd via ach. they insist on wiring your funds insisting it's more secure than transferring your funds via ach. so giving your external bank account information to someone in an impoverished 3rd-world nation is more secure than initiating an ach transfer? these people are nuts. also, they are just as inept when trying to resolve a credit card dispute, an all-around worthless bank.
I had PayPal, Discount Tire, and Lowe's credit cards that were issued and maintained by Synchrony. Everything was fine until I had a problem. When someone stole my credit card number, they locked me out of my account. Later they sent me a "your statement is available" email with a link to my locked account. The due date came and went while I waited for a replacement card and access to my statement. A woman with a big attitude in their overseas call center could not understand why I didn't want to pay a credit card bill that I had never seen. Calling Synchrony for help was about as enjoyable as a trip to the dentist, although to be fair, that's somewhat insulting to dentists.
2021-11-08 Update: I closed all accounts well over a year ago, and considered it all to be over. But recently, I received a shockingly late, vague, and all-around-useless letter from Synchrony in the mail. Dated 10/28/2021, it said "A recent review conducted by Synchrony Bank identified that you contacted us on or about the below date" and "Date of inquires: 5/2/2020". (19 months later!) The rest of the letter was absolutely worthless. My opinion of Synchrony went even lower, and I didn't think that was possible.
closed all my credit card accounts
783 credit score, never missed a payment and had $ 1755 in rewards that I have been saving for a while.
oldest card was since 2013.
After closing my accounts the rewards are no longer there. Buyer beware.
someone needs to file a class action lawsuit
They closed my account saying i had insufficient funds when I am paid all up to date horrible customer service they didn't want to resolve the issue they just told me you couldn't help me and their website does not match their records even though my account is closed the website still says my account is open and they can't help me with that they obviously don't know what they're doing.
Don’t use this bank if at all possible. I waited 45 minutes on hold to explain why I was calling. The representative cut me off and started rattling off questions. He had a bad connection, and an accent. That I had a hard time understanding. I asked him to slow down, and he disconnected the call.
Horrifying company. Bordering on unethical. My 91 year old mother had to pay off her hearing aid. She asked for a payment plan at a level where she would pay no interest. She called Synchrony Bank, and was assured that she'd be able to pay in that way. She asked for this in writing, and though she was promised it numerous times, it never came. After paying a low payment religiously at an obscene interest rate for two years, they are billing her twice the original cost. They refuse to answer any request for help. We wrote directly to [email protected], [email protected], and [email protected]. Not one has even taken the time to respond. Stay away.
Awful bank! If you like fees and no help this is your bank.
Synchrony Bank issues a PayPal branded credit card with 2 percent cash back rewards. The reward goes to your PayPal account and from there, it can be transferred to any of your linked external accounts. I have this card and in fact, I found it very convenient to be able to move the cash "Any Amount, Any Time" to another account. However, claiming "Any Amount, Any Time" is a misnomer as it should also include the phrase 'Per Statement Cycle'. What actually happens is that your 2 percent cash back rewards only appear at the end of the current statement cycle. "Any Amount" is true but "Any Time" is actually false. It is nice though to have a credit card with rewards expressed in percentage rather than points. Many card issuers like to tout points because no one actually knows how much in dollars a point is worth. The whole process of claiming your rewards is rather lengthy because once logged onto the PayPal site, it has to transfer you over to the Synchrony site for further navigation. The "Chat Now" feature goes to a Robot but if you fail to get a useable answer, it connects you to a live person. I thought this was very useful and far above the typical level of customer service.
Update: 04-23-21 - Cough ... Choke ... I keep applying for a credit increase to no avail. I've gotten several denial letters in the mail turning me down. Strange because my credit score is above 800 the last time I checked. In retaliation, I stopped using their Master Card and went back to using my PenFed 2 percent cash back Visa card. When you get rotten treatment, you can always vote with your feet.
Update: 04-27-21 Deplorable Dispute Procedure | With most credit cards you simply give them a call to place an item into dispute. Not with Synchrony Bank. You have to download a lengthy dispute form, then complete and sign. And the kicker? Your only option is to FAX or Snail Mail it to a PO Box in Orlando. Who in this day and age still uses something as obsolete as FAX going over an antiquated twisted pair line? Even more revolting, who still licks stamps and uses Snail Mail? This alone is enough to cast a deep shadow over Synchrony and cause any reasonable person to run for the exit.
From Care Credit to Lowes.. This bank has been there for me when I needed them. I am very grateful for that!!
My account was suspended 3 times for no reason other than security,. 5 days without access to funds .. all calls are off shored.. other fund transfers take 3-5 days where most institutions take 1-2 days. They hold any transfer for extra security it appears if you try to transfer more than $5000 dollars so... I presume they can not release the fund with out a ... beware..
Synchrony Bank formerly (GE Capital) is a very unhelpful and useless bank. The website is outdated and no one is there to help you out.
If you need any help with your account, they are useless!
When logging in to an account online, the bank sends a security code, supposedly to the customer's phone, and that code must be entered online. Recently, however, I noticed that Synchrony had added someone else's phone number in addition to my phone number as a phone that could receive the security code. I called the bank and told them that the new number was not my phone and had never been my phone. The customer service rep and her supervisor both told me that that was too bad, there was nothing they could do to remove the additional number and it would have to remain on my account as a valid phone number for me. Yikes, how bad can the security be? I also found out that all CDs are set to renew automatically, and you cannot change that online. If you don't want to renew a CD, you must call the bank within 30 days (no sooner) of maturity. Synchrony also takes longer to credit your account for transfers in than other online banks. Capitol One and Ally Bank are much easier to work with and have far better websites and customer service.
It has been a month since I could login to synchronybank.com. Customer service first pretends this is my fault and then claims that they are 'gathering customer problems' so they know how their website is working. Well, it isn't working. It's not my fault. It's their fault. They either don't care that customers can't login or they don't have the money to take care of the problem. Either way, this is a huge red light. Closed my account. I recommend you do too.