If you initiate an external transfer from Synchrony bank they hold on to your money for 3 days before making the transfer. They debit your account the day you request the transfer but don't send the money for three days so you are out the interest.
Most other banks will send the money overnight so that you have it in your external account the next day.
Also, they won't change my statement cycle. Not very customer focused.
Now there are other online banks that offer 1.05% interest or more. This is not your best choice.
I applied online to open an account with the bank as a new customer. The questions asked were minimal. Soon after I received a call from a rep to guide me through the rest of the account creation process. The rep was mostly nice. I have little tech knowledge but he guided me through the process. It was a simple process and the rep was helpful. They even ran me through some of the perks and benefits for having an account. Depending on how much money you have in your account, you get different perks. Tha'ts pretty awesome. I would definitely trust and recommend Synchrony Bank to my family and friends. I also ended up opening an IRA and a CD account with them. One of the better banks I have worked with and I have worked with over 13 different banks.
I use this bank for some of my financial needs, Its a good bank to use but my main issue is with their customer service. I had set my account up a long time ago about 2 years. I set up online banking and bill pay for my deposits for my checking account to pay my bills. Every month when I go to log in it never recognizes my log in information. I call customer service every month and they always verify my log in and it always correct. They make me go through the whole process of changing my password. Then the next month it happens all over again, so I call. The last time I called the lady proceeded to tell me just to mail in my deposits verses getting the issue fixed. I was highly upset and told her that they really need to correct the issue because I only use online checking and bill pay. She stated she didn't know what to tell me. I asked for a manager and she hung up on me. The bank itself is good but the customer service is horrible. So unless you use the mail for deposits every month don't bother signing up for the online checking and bill payment system because you cant get in and they will not help you.
A bank is a bank is a bank... That may be true in the general sense of the word, but Synchrony is special as an online banking institution. Their web/mobile service is excellent. I had a concern about my account balance, went online and signed in, and the concern was satisfied almost immediately. Their online account management is simple, clear and gives all the information needed when you sign in. An excellent experience. Customer service is friendly and helpful, which is important when banking. I had to call in a couple of weeks ago over an issue. The issue was handled easily by a friendly, courteous woman who treated me well.
I haven't been using Synchrony Bank for very long but I can already tell that I'm going to love them! When I was searching around for competitive rates I was shocked when I saw what they were offering. The initial deposit to get the posted rate was a little high, but it was worth it in the end for the high interest. Before this, I had a savings account with Discover with lower interest, however when I saw the higher interest at Synchrony I quickly moved what I could over. They made opening an account easy and I was done opening my new savings in probably ten minutes or so. On top of that, their customer service has been great and they're usually fairly quick to respond with emails. I don't think I've had to wait any longer than a day to get an answer for my question. I also greatly appreciate their nerdy side with their partnering with Marvel for some exclusive content. As a nerd myself (not to mention someone who likes to save money) I couldn't be any happier and plan to open another account with them soon.
I have had an online savings account with Synchrony Bank for about a year. It is normally at the top of the list for savings accounts as it has the best rates and charges no fees. The interest rate is well above what other banks offer. The website is user friendly and when I've had to call customer service they have been helpful. When I had a problem, they quickly solved it and were very friendly and respectful.
As it is a savings account, I don't normally need to withdraw money, but on the occasions that I have the fees have been refunded - they refund up to $5 per month. I normally make direct online transfers and try not to withdraw. It is easy to log in and see my progress in savings.
I recently opened a savings account with Synchrony Bank. I choose Synchrony because of their ease of setup online. Also, Synchrony offers great interest rates and terms for ATM use. I had some issues activating our debit cards (which were a huge plus in my opinion) and customer service was great and helped me with a short wait time. Synchrony also followed up with snail mail needing signature cards, etc. All postage was paid and was easy to understand. I don't think their website is that efficient. When I tried to set up my account the mobile check image was not accepted. I continue to have a difficult time logging in through their website. But overall I really enjoy Synchrony and look forward to using them for other products.
I saw an ad online about Synchrony Bank offering high yielding savings and no annual cost/fees. Since my old bank had 0% interest i decided to open an account. I put in $5,000 into the high yielding bank account. It as easy to set up and easy to use. I could pay my bills and i liked getting monthly interest payments. However, it seemed like the website was new or something. There are times when I couldn't log into the system because the website was down. this is really annoying since I needed to check if I still have money or enough to pay my bills. Also the mobile app is ok but when it lags.Like when you type in a 5 you have to wait a second and then click the next number. that's just annoying. I removed the app and do all my banking online. I later opened up a money market because I got a special offer for putting 10k into a money market and I got $100 dollars. I have never spoken anyone with SB which is great since I hate talking to people. All the information is online and the FAQS are very useful.
I had heard from friends about online banks, but was wary of them. One day I just decided to take the risk with a small amount of money. There were so many out there I didn't know where to start but Synchrony kept coming up with favorable feedback so I thought I would give it a shot. As I looked at it more and more, I was thrilled about the interest rate on savings account, that it reimbursed (to a certain amount) for out of network ATM transactions. I opened an account within a few minutes and never looked back. I have since (its been two years) moved my entire savings account balance over to this bank and am loving the interest income. In truth, I am actually saving more than ever simply because the money is in a different account/institution so i sort of forget about it. Who knew this was my solution to needing to save? I have not had an opportunity to need to call customer service yet, but if its as easy as the rest of my experience has been, I think it will be a breeze.
My bank is Synchrony Bank. I have been using this bank for my savings account for the past year. The online banking is very easy and understandable. I had decided that the best thing i could do was to put my money in the high yield savings account they were offering at the time. I know that I can sit back and watch my money grow. The customer service is great as well. I had many questions in the beginning when I opened my account and the people I talked to were very helpful. I love this bank and I would recommend this bank to anyone especially, if you want to open a good high yield savings account.
I have been a customer of Synchrony Bank for the last three years. I first heard about them when searching for a good savings account. So, I decided to see what they offered as far as savings options. I currently have several CD's at Synchrony. This rate is very competitive and I feel good knowing my money is in their hands. Since all their CD's from 6 months to 48 months are the same rate, I purchase 6 month CD's so I can take advantage of higher rates as they become available. With the market's steady improvement, I have found higher rates to be the case in a slow but steady manner. I have called customer service with questions, and I always receive prompt and courteous responses. If anyone asks me about online banking, I recommend Synchrony Bank because their service, in my opinion, is unmatched.
I have a savings account with them that I've had for a few months. Support has been excellent so far, they always refer me to American customer support that knows what it's doing. The only problems so far have been low interest rate on their savings accounts. I have found that there interactive website to be easy useful and not overly complicated to use. The mobile app is so simple to use my kids don't have to help me find things on it. I love the convenience of adding money to this account. Mobile banking has become a pleasure with Synchrony Bank.
We had a savings account with this bank and never had any issues. We usually bank locally, but friends recommended doing some checking around for online banks a while back because interest rates were better. We found that to be true and were pleased with this bank's rates. I wasn't too impressed with the online transfer capabilities, though. I found it a little more tedious to transfer money. I think they could make that aspect a little more user-friendly.
Synchrony Bank is a wonderful savings bank. Synchrony Bank offers probably the best CD rates out there. You are required to open the CD with higher amounts than other banks but at the rates they give it is worth it. I have never had a problem with customer service. They answer quickly and are very efficient in addition to being very friendly. I have an ATM card with them as well. Synchrony has very low fees. If you want and like a savings bank, you should visit their very user friendly website. There you will find all of their products. They have great rates on money market accounts as well as High Yield accounts and IRA's. I truly feel this is a trustworthy bank and they have earned my business by their quality services.
I have a savings account through Synchrony. They have competitive rates and great service. I use their auto-deduction from their savings account to pay certain bills so there are no surprises or gimmicks. Their website doesn't feel cheap like some other internet bank sites. I have direct deposit with them; there were a few forms to fill out but it didn't take long at all for it to process and come through. I'm considering opening a CD with them as well.
I have been banking at Synchrony Bank for the past few years. It was really easy to open a savings account on their website. I want to give a shout out to their customer service division as well. Anytime I call them, they have answers right at their finger tips and seem to fix or address any issues or problems I face. Their website is easy to navigate and really friendly. I love their online banking section on their website as well. You can search through any transactions you want to go through and I love their budgeting tools that they provide! Fortunately, I haven't been charged a fee since I have been there. However, looking through their fees list, their fees are considerably lower than much other banks!
Synchony's customer service is excellent. About a month ago I had a problem with my account and I thought it was related to me recently moving. They quickly solved the problem and changed the address on my account. The wait time on the phone wasn't long either which is awesome because I hate long wait time.
Synchrony Bank is a purely online banking service that offers high interest savings account for individuals who are looking for safe ways to beat inflation. Synchrony was especially favorable to me because I was looking to exit my big bank and head into something a little less cluttered. I was returning virtually zero from my bank, and I was sick of getting hit with 3% inflation every year. With Sychrony's rates, I can almost cut the effect of inflation by 50%, which makes quite a large impact when we are talking about 6-figures worth of funds. The only hurdle that I needed to get over was psychological - it's an online bank. Once I realized that banking with Synchrony was essentially the same as the way I was previously banking with my big bank (all online, all mobile), it was easier to get over the fact that there are no physical branches! Trust me, and just try Synchrony.
I opened a checking account with Synchrony Bank in December of 2014 after repeated problems with my old local bank. The difference between Synchrony and my prior bank were apparent right away. The representative talked me through the various savings programs and helped me see how I could grow my money with a strong APY, which was very important to me as someone just starting a career. Synchrony's online interface also has the feel of a major bank and not a local bank. Synchrony allowed me to automate almost all of my monthly transactions, which has saved me a lot of time. It also allowed me to consolidate all of my savings and wealth growth options. I would recommend Synchrony to anyone who values speed and simplicity when conducting online banking business.
I've been wanting to open a savings account for a while now. I finally made the decision in April to open a Synchrony Bank account. I signed up for the High Yield savings account. They currently have one of the highest APYs I found. One of the things I love about this bank is that there is no fee to sign up and there is no minimum balance requirement. You can deposit as little or as much as you like. Their online account and mobile app are both extremely easy to sign up to use and navigate and all the necessary information you need is posted in your account. My customer service experience so far has been wonderful. I had a lot of questions about how a savings account works and if i'm able to access my funds if needed and they were very helpful answering all my questions before signing up. If you're looking for a savings account with great rates, there is no better choice.
I decided to go with Synchrony Bank for a savings account because it has one of the highest interest rates out there at the moment. So far I am not disappointed with the bank. It was easy enough to deposit the money online and start earning interest. They have a useful mobile app which lets checking your account and making transactions simple from your smartphone. Customer service was very helpful and easy to contact the one time I've needed them. The only part that I think other banks do better is having more resources online such as budget assistance and planning. They do have several other products which I plan to checkout like CD's and IRA's. Overall its been a good experience so far.
The fact of the matter is that you're wasting your money at "big banks." It's easy to tell yourself that you like the convenience, but when it comes to protecting your money from inflation, it's the percentage points that matter the most. I opened a savings account with Synchrony Bank with a great APY. Their interest rate is way above your average bank. How are you supposed to save your emergency fund, when you're losing it to inflation? It's impossible. I absolutely love Synchrony because of their rates, ease of withdrawal, and customer service. Whenever I have a question, I can get an answer within 10 minutes. The operators are always nice and they take your questions seriously.
I have had a savings account with Synchrony for almost 3 years now. I was told about them from a relative. I decided to give them a try after taking a look at their website. They have a high yield savings account, which means the interest rate that they currently give me is very competitive and very much one of the main reasons that I decided to go with them. I've never run into any problems at all. Customer service, if you ever need it (which I doubt), is on point ! Fees are nearly non-existent. They don't have any physical branches, therefore, they have hardly any of the overhead that the main banks do so they are able to have a very competitive products with super competitive rates. I can see myself sticking with Synchrony for many many years to come !
I have shopped around for a great interest rate for a savings account and could not find anything worthwhile. Most of the rates were extremely low and the reviews for the bank's customer service and fees scared me away. One bank that stood out was Synchrony Bank. I didn't know much about them and didn't want to make a mistake so I took a while before I made the decision to open a savings account with them. I regret waiting so long; although the rate isn't super great, it is MUCH better than other banks out there. I love the mobile banking features and how easy it is to get in contact with a live person for assistance and guidance when needed. I definitely recommend Synchrony Bank.
Synchrony Bank is one of the best banks I've ever dealt with personally. Very secure and safe and I've never experienced any issues with them in terms of errors or bank issues. Their fees are very reasonable and the web and mobile experience is pretty good as well. I really have no complaints at all and their customer service rivals with some of the best. They have a lot of good things about them that set them apart from a other banks and it's a no brainer in terms of who you should bank with. Synchrony Bank is the choice and way to go if you ask me. I've been dealing with them for a year now and I've had no complaints whatsoever about them. I would recommend them to anyone I know.
I have been a Synchrony Bank customer for almost a year and a half now. I switched over from a regional bank that I had been using for nearly ten years. A friend told me they really liked Synchrony, but I was still skeptical. My initial concern was about depositing checks. My place of employment does not offer direct deposit, so I have to go to the bank every payday to deposit my checks so that I can have the money in my account as soon as possible. Because Synchrony is online, I was worried about a lag time between when I deposited the check and when it showed up in my account. After my first deposit, I was sold. The funds showed up in my account just as fast as they did with my traditional bank.
Having two accounts through Synchrony bank is both convenient and easy. I am able to pay my bills, make transactions, and find different products that interest me. Being on only social security, I am able to use their services for my convenience and schedule. Any fees they have are very reasonable. If I want, I can buy a product from any online store and just put in my account information and it goes right through. If I need money for something or in an emergency the funds are put into my local bank within 2 days, which in my opinion is pretty fast. I must say I am very satisfied with their services and advice. I have never had a problem with them or any of their services. Their service people are always polite and answer with consideration for my age. I would recommend them to anyone.
I started banking with Synchrony Bank about a year and a half ago. I was ready to drop my old bank because of their fees. I have been nothing but pleased since switching to Synchrony. It has made banking a lot easier. I do not have to go into a branch if I need something anymore. I can talk to someone on line and dll of my banking from the comfort of my home. I am able to check my balance, pay bills and do everything I could do with a physical bank; I just do not have to actually go to the bank. No more rushing to make sure I get there before they close; no more wasting my precious time waiting in line at a bank. It may seem like a small difference, but Synchrony Bank has made my life easier. I would suggest Synchrony Bank to everyone.
I have banked with Synchrony bank for over a year now. The concept of an online bank with no regular branches and no real people to deal with made me a little worried. Now that I have banked with them, I can say with confidence that this is a great bank to work with. I like the convenience of doing business with them. Once, we had a concern about a banking experience with them, but the customer service was really good. They took care of it in a timely manner and resolved the issue. That made us more welcoming of this concept. We are looking to add more funds and types of accounts we have with this bank. If you are considering an online bank, I believe you will have a good experience like we did with Synchrony Bank.
I work in the tax field and am always looking for better savings accounts. I came across Synchrony while searching for high yield accounts and immediately joined up. I have been happy with their rates as well as customer service. I had an issue with my computer but needed my 1099-int and the customer service representative was very helpful. We were able to get the information with relative ease. I recommend the bank to many of my clients who are looking for the same kind of services.
We moved over to Synchrony bank when our previous bank GE financial was closed. GE suggested this bank. Initially we were not sure due to the size of funds we were moving and looked at other options but decided to give this bank a try. We have been very satisfied with the experience we have had so far. Any problems have been resolved timely and the customer service has been really good. Of course being an online bank , their site is easy to navigate and get things done quickly. We have since moved more of our funds and looked into more kids of investment options we may explore with this bank. Over all a happy customer and would really recommend this bank to anyone looking to explore online banking.
I opened a CD 24 months back with Synchrony Bank. As it was getting closer to the end of date, I called to move my money to a different CD for 12 months. Instead of giving me terrible service the representative explained that I have a 21 day grace period to make any changes, which I think exceeds expectations for me. My interest rate during the 24 months was amazing and am pleased with there CDs compared to my local credit union.
I have TWICE have absurd trouble getting an IRA CD transferred from Synchrony Bank to another bank. Both times they came up with flimsy excuses why a check had not been sent to the new bank. Once they said I didn't identify the account number. When I asked them to overnight the funds, they charged me $25.00. I protested and had it kicked up to a higher level - and was refunded my $25.00 when they verified I had done everything correctly. Now I have been trying to get my husband's IRA transferred at maturity -- and twice was told all paperwork was in order. Now 1-1/2 weeks later they say "well no it isn't". Do not do business with this bank.
This bank has exceptional customer service. When I contacted them about starting a savings account they were extremely helpful and genuinely interested in telling me about the benefits of choosing them as a bank. This excellent customer service is the reason I decided to open an account with them and I have no complaints about doing so since! The only reason I wouldn't give them five stars is their user interface (on mobile, especially) could use more work, but it has gotten better.
While looking for a better place to earn some interest on my money than a traditional brick and mortar bank, I came across Synchrony Bank. I tried to apply to multiple banks, but the customer service individual at Synchrony Bank was the only one who was able to resolve my problem of having a less than ordinary address. They were able to guide me through a step-by-step process on how to set up my account, as well as provide information on the products that they offer. In addition to all this, Synchrony also offered a higher interest rate, although interest rates are at an all-time low, than its competitors. The only issue I have had with Synchrony is that they do not offer a mobile app for their bank. However, I can simply log on through the browser on my phone. They also send you an ATM card, which I have used without any problems, for free! I have yet to be charged with any surprising fees. All in all, I would recommend Synchrony Bank.
Having been screwed over and pushed around by the big names in banking for 15 years, I decided recently that I was sick of it, and it was time to switch. After a period when we were on vacation, a scammer got access to our Wells Fargo account and immediately ran up charges. Not only did it take 6 months of outright battling with Wells Fargo to fix things, we ended up having to pay nearly $4,000 so a lawyer could threaten them before they finally admitted it was their fault. Never again I said!
We moved our savings over to Synchrony, and I have been so pleased with it. Sure there are occasional issues with the software and I struggle to figure out how to do things, but customer service is pleasant and tries their best to be helpful. I don't have to worry about them completely screwing me over, and direct mobile access to everything is really nice. I keep far better track of my financial position, because it is easier to do so. Online banks and banking are no longer a new fad, and many of the companies are established and well capitalized. Additionally, not one of them has begged Wall Street for a bailout, and since neither have I, these guys are right up my alley. Forget the big banks, and give a online organization a shot. I have been so pleased with mine!
I have an account with Synchrony for about 18 months. I must say the experience has been pretty good. I have a Savings and Money Market with good yield on both (1.05 and .85 percent). When it come to maintenance of the account, the web interface is easy to navigate. I have been able to deposit money into the savings with no issues. Withdrawals from the money market were easy, too Customer service can be a toss up. I have been on the receiving end of great customer service and extremely poor customer service. I have been eyeing opening a CD with them. All in all, if you are fairly independent, know how to use your computer, and have your own financial plan, it's a good bank.
I chose this bank after looking at a few others. What drew me to them was their high interest rates for a savings accounts as well as the perks that come along with staying with them. The only fault I have with them is that their website feels a little clunky to use at times, but I don't really need to do much maintenance on it because I have the process automated. Customer service has been helpful when I needed to as a question. I don't think I'll see a better savings rate at another bank any time soon. I feel confident with using this bank.
I recently signed up for a Synchrony Savings account. I did a bit of research online to see what some of the best savings accounts were. I decided to go with Synchrony, and I am very glad I did. The sign up process on the site couldn't have been any easier. What I love about this bank is that it offers one of the highest interest rates for a savings account at 1.05%. Also, there is no service fee or minimum balance. They are also the only online savings account I know of that gives you an ATM card to access your money anywhere. I can honestly say, that if you are looking to open a savings account, this is definitely one of the best banks to open one with.
Regularly takes 3 or more days to transfer funds from my Synchrony savings account to my Chase checking account. I submitted a transfer the evening of 10/6/16 and now it is 10/12/16 in the afternoon and still no funds have been deposited into my checking account. I have the confirmation email from Synchrony saying my request was submitted, they just haven't managed to actually do it in the past SIX DAYS! I asked why their transfers take so long, since my AMEX savings had been able to transfer funds to Chase the next business day. They said it's a security feature. -_- I just can't.
Cannot add my Synchrony savings account to my FutureAdvisor profile, because when FutureAdvisor asks me for the verification code Synchrony is supposed to text or email to me, nothing ever arrives. I've tried both methods.
Their website is ridiculous. Why does clicking the login button open a new tab? That's stupid and unnecessary. No other good banks do that. You know what they said when I asked about this? "It's a security feature." Where's a wall? I need to pound my head against it. And the site is insanely slow. I finished reading another review before my Synchrony inbox opened. And no mobile app??? Really? So lame. Please save yourself the trouble and choose one of the 1% high yield savings accounts. The .05% is not worth the trouble.
Attempting to open a CD with Synchrony was a disaster. After providing personal, confidential information, I received no communication from them, email, mail, etc. After 5 business days, i called them to inquire, and they said my account was being reviewed, and it would be an additional 7-10 days. I have never had an issue like this, and will likely never attempt to do business wit them again,
We banked with GE financial for a number of years. When they announced that it would be changing to Synchrony Bank, I was apprehensive. Most of my savings were with GE and the change was not welcome by me. However, my opinions about this bank soon became very positive as they made the transition to the new brand. Specially, I feel that their customer service has improved. I feet very comfortable dealing with them, and they have been very helpful and timely in their responses. I have continued to bank with them instead of taking my funds elsewhere. I am a satisfied customer, and I would recommend them to my friends.
My first concern before I opened up an account with Synchrony Bank was the fact that this bank literally only exists online. Having only banked with "big banks," I believe that my fear was warranted. I opened a savings account with a small deposit to see what it was like. My first constructive thought was that the website was great. It was extremely easy to navigate, and made me feel comfortable about what I was reading. The layout is logical. Things are listed under the headings that I expect, and the headings are just broad enough that I click/hover, just out of curiosity. I experienced no setbacks or problems while opening an account. It was very easy. A month or two later, my wife and I were interested in opening a CD for some extra funds that we were keeping for our first home. After checking out CDs at our local bank, we decided to open up a 2-year CD at Synchrony. The funds transfer was simple. I actually called ahead to make sure that I was allocating these funds correctly since it was a substantial amount of money (to us). The customer service could not have been better. To date, we currently have our growing savings account and a CD collecting a steady 1.25%. I actively add a few hundred dollars per month to my savings account and have never experienced a problem with transfers. All in all, your money is safe and the bank operates very well.
Synchrony simply can't upload March 2016 statements to my account online. There are statements through February and then they start up again in Apil. When I ask about the missing March statement I'm told there was an issue, and they will never be able to upload March statements online. They say they have my March statement (I haven't seen it yet) but they can't put it online within my account. I'm waiting for the CD I have there to mature, and then I'm out of there!
We were banking with our local Chase Bank for several years. We had a checking and saving accounts. However, when our interest on our savings was only .30% APY, we decided we'd had enough. So we started researching and found Synchrony Bank had tons of good reviews and a decent 1.05% interest on our savings. We also liked the fact that it was so convenient to bank with them online. I think online banks are the banks of the future, and Synchrony Bank is going to be at the top of the list. The thing I like best has been their responsiveness. I had several questions about various things that I emailed to them, and I got a response back in less than 30 minutes. Now that is great online customer service!
About a year ago I was searching for a bank which offered the best interest rate I could find on a simple savings account. Because this account was going to be strictly savings, I wanted a bank that would make it easy for me to deposit funds and have the best return I could get. Synchrony Bank was the bank that popped up from my Google searches as the best bank for a high and steady interest rate. It also had good reviews from other users. It was FDIC insured with a 1.05% APY. This was higher than any other bank I found. I opened the account and since then I have actually opened up two additional savings accounts for other family members. I am very pleased with my choice and have had no problems. I have no fees associated with my account and am constantly accessing my account online to watch my balance grow.
This bank is relatively new and a recent branch off of General Electric, but don't be discouraged from putting your money here. They are fully insured by the FDIC like any other bank. What makes this bank better than traditional brick and mortar banks, and even other internet only banks, is it offers much better savings and money market rates. While it may only be 0.10 to 0.15% higher, that is still higher yield for the same safety you'd get anywhere else. And if you want CD rates, Synchrony has very competitive rates for short and intermediate term CDs. But like any bank, the long term CD rates are not as attractive, but this is not unique to Synchrony. That just seems to be the trends these days. Overall, I highly recommend this bank since it offers great rates
I've been a customer for over 2 years and have had no issues opening online savings and many cds.
The good news is the great rates. Some have complained of web issues transfer nightmares, etc. I've not experienced any so far. Transferring money to and from multiple external banks has been smooth and easy.
The bad is really bad! If you need to call for customer service, it's dreadful. They won't even be helpful when you want to transfer money to deposit at Synchrony. I've been trying to fund an IRA CD for a month, uncounted numbers of calls. They don't seem to care if I deposit money in the bank or not. Most unhelpful customer service ever! Check out the Traditional IRA transfer form. There is no room for a signature guarantee stamp, but the current custodian requires it. My bank providing the stamp says there isn't enough room. Customer service at Synchrony says, there is no form with space and you can't altered form to make space just squeeze in the stamp anywhere. My bank won't do it. Looking on bankrate for different bank for my IRA now.
I have a high yield savings account with Synchrony Bank. I chose this bank because of the high return with minimum deposit. Currently their APY is at 1.05%. Setting up my account was quick and easy to do. After I was approved, I made my deposit and my money has been making a nice return. It is easy to transfer money to and from this account from my local bank. I like that I can put money in at Synchrony and get a great return, much higher than my local bank can offer me. If you want a place to stick your money and watch it grow hassle free, this is the bank to go with, especially if you don't have a lot of money to start out with. I haven't had any issues at all.
I am wondering whether they are legitimate an how many customer do they actually have if they are open for business.
On the 5th attempt to open an account, the application process reached a point where the application can not be completed.
There is also no way to contact them electronically.
I am giving them 1 start because just like other websites, nobody thinks of what is being produced and this website does not accept 0 stars.
I love Synchrony Bank. Their customer service is excellent, and they are always able to answer any questions that my husband or I have about our accounts. Additionally, I actually pay less than half the fees that I was paying at my other bank, and that's more money in the bank (pun intended!).
I have been using Synchrony for many years now, and I am generally pleased. Synchrony has given me a high yield saving account. I get 1.05% APY, and I never get a fee. It is easy to use the website to make transactions, check history, etc. I can easily access my savings account when I need it. Also, my saving account interest rate is high, and it is not dependent on how much money I have in my account. I opened a Money Market account for no charge, and it has worked well. I get .85% APY and am limited to 6 withdrawals. This keeps me from spending my money too much. When I need to use the money, I can easily use checks or the ATM. CD's from Synchrony are ok, but they have a fairly high minimum for the higher APY. Most of the stuff I need to do is not person-to-person, but person-to-technology, which I love. If you every have any hard questions, it is easy to call customer service. The worst part of this bank is that they have no checking account. Otherwise, I'm really enjoying this bank, and I would recommend them to anyone.
This is a great bank that is very easy to use. I've had my Synchrony account for two years and have had no issues. I love the high interest my savings account earns (much higher than the measly .04% my local bank was giving me). They don't have any ATMs, but I've had no issues with ATM fees being refunded. Their app isn't the best, but at least it does show my account balance as well as perform some other basic functions. I expect some things to be skimped on to get such a high interest rate.
After several interactions with customer service and their online system I have up trying to open an account. Just too many bugs in the system and I lost all trust in it. It's amazing how poorly the online banking systems are put together. So far, the only one I have had success with is Ally.
We discovered Synchrony Bank's High Yield Savings about a year ago. At the time, our regular savings account from our local branch was offering less than 0.1% a year. We compared with other online savings including AMEX, and decided Synchrony had the best rate: 1.05% a year. That is more than ten times what our local bank was giving us, and without any annual fees. For us, the entire sign-up process was accomplished online with ease. Then transferring between our bank's checking account and Synchrony was simple and straight forward. The interest is added toward our principal on a monthly basis. The only drawback is the time for funds to clear. Once we submitted a transfer request from Synchrony to our own checking account, it can take up to three business days for the funds to be available. But unless you are always pressed for time, it makes sense to allow your money to earn more interest for yourself versus your local bank.
I have used many other banks in my time, such as TCF or US Bank, but no other has compared to the service I have with Synchrony Bank. I have been with them for over 5 years now, and I have had an issue only once with a direct deposit not posting until 2 days later, but after I called them, she handled the issue and explained the delay for me, even giving me options on how to avoid issues next time. A very quick and efficient bank. I love their customer service because they make you feel important as a client and truly address your needs, questions, or concerns. I can't see myself doing my online banking anywhere else anytime soon.
Synchrony Bank is a good bank to grow your savings and future. They offer great rates and make it very easy to access the money if ever needed. The best part of investing with this bank is the rates that they offer. The local banks do not compare. It is also easy to get a hold of representatives for assistance or even log-in online to access your account and make changes. I am very pleased with how competitive they are. I do wish that they would improve the website a little. It is decent, but should definitely be worked on to be as helpful as many other banks that I have seen. All pros and cons considered, Synchrony Bank is an excellent company to work with.
Down for three days over the weekend, trying to move the last $31 out, was using them to hold cash until interest rates changed.
They insisted I create a new PW, had to have two #'s, couldn't be either end, couldn't be together. Yes, I'm serious. Tried 3 times.
Finally got on, couldn't make a transfer.
20 minutes on the phone, I got a confirmation # and the rest. Two days later, site is down for maintenance, no return date mentioned.
All this after changing their EWP to a full year.
I had searched around for CD rates recently and online banks usually take the cake. I had heard briefly of Synchrony Bank in the past, but after doing some research (before I transferred them all my money), I was able to feel confident letting them hold my money for five years, the CD length I chose. Their website is up to date and I loved that I didn't have to go in there and sign papers etc. I checked out their FDIC status and they are insured for up to 250,000 per depositor which I don't come close to. My only complaint is that as an online bank I feel like it should have automatically set me up for e-statements. Instead I get a monthly paper statement about a five year CD.
I have been an account holder of Synchrony for the past year after looking for a better yielding savings account and CD for my cash reserves. I refuse to use brick and mortar banks because those banks offer horrendous rates. Synchrony's rates are some of the highest in the country even among peer internet-only banks. For example, their online savings account is 1.05% APY and is .3% higher than Capital One 360 and slightly higher than Discover/GoldmanSachs/Ally Bank. The benefit of Synchrony, though, is there is no minimum, so anyone with any amount can take advantage of these attractive rates. You can easily access the money by linking your standard checking account and transferring money only takes a few days, so it is extremely convenient. If you need help rolling over a CD or cashing out a CD, the online chat feature is quick and much easier than calling a customer service line (though you can call if you prefer). Either way, it is better than waiting in a line at a physical bank.
I ended up getting a bank account with Synchrony because I was in the market for another bank, having just left Chase where I was unhappy with their service and their fees. Synchrony's fees are understandable and are not implemented in every single place they can think of to try and get more money out of you. The savings account that I have even has a little bit better interest than the other banks that I have had in my past. This is big for me because I am trying to save for my future and, while it is not an ideal place to invest, am beginning here in my own bank until I get the handle of stock investing. All of my interactions so far have been pretty good. The initial woman I spoke to wasn't the greatest, but after I more clearly stated what I wanted, she was able to help me better. Everyone else has been great. I would definitely, and have, recommend this bank to other people.
I have both a money market and CD account with Synchrony bank. At the time I was looking to open both accounts, they had the best APYs. The APY of a CD was what was most important to me. They also had plenty of options for the time frame or duration of the cd from short to long. It was easy to open my account. I love how I can check everything I need to online, and they are a member of FDIC. I did have questions, so I called customer service. They were very helpful, answered all the questions I had, were courteous and polite. I have recommended them to my family and friends. If I want to open and IRA, I will more than likely check them out first.
I have a high yield savings account with Synchrony bank that was opened late last summer. I chose to use Synchrony bank because of the higher interest rate than I could find elsewhere. I went through the process to open the account online, which was reasonably user-friendly and not too tedious, and tried to schedule an initial transfer to the account from my local bank. Everything looked fine when I logged out, but as I watched my accounts over the next week, I saw the transfer (and the necessary account verification) had not taken place. The two small deposits required for verification of my external account finally came through about a week after I filled out the online forms to open the account, but when I logged back into the Synchrony account, it would not allow me to input those numbers, and eventually said the external account was verified, but would not transfer my initial deposit. Finally, about two weeks after opening the account, I called customer service, and after the brief initial hold time, I was transferred to a representative who got it straightened out, although she did have to put me on hold to go talk to her manager, and apparently there was a problem with my address, so I was locked out of the online system. I haven't had any problems transferring money in or out of the account since, so it appeared to be an isolated start-up problem, and they did handle it professionally.
I recently found myself banking with Synchrony Bank, and I could not be happier with the service I have received thus far. In the past year with Synchrony I have been very pleased with how quickly my deposits have been reflected in my account. For example, typically when I initiate a deposit, I will receive a message stating it will be about 5 business days until that is reflected in my available balance. However, this has not been the case even once throughout my time with this bank. I can happily say that my deposits are usually reflected the next day and at most two days after the initial motion has been made on my end. I am also very pleased with the customer service I have received while banking with Synchrony. If I have a question about my balance or a withdraw I did not make note of, I can simply call and always receive cheerful and helpful service from someone who can clear up any questions I have quickly. In summation, I will say that banking with Synchrony has been a pleasant experience and I am thankful to be working with them.
Too much exposure to low grade private label credit cards.
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I decided to open a Synchrony Saving account, I have always used brick and motor type banks and decided to do all my saving banking online with Synchrony. Almost everything was done online except for a few things that I had to sign and send back. The application process was very easy and did not take much time at all. I was rather impressed with the saving account interest rate, it was the best I could find among any company. My interest rate is at 1.05% which is not great, but compared to the competition is pretty good. I will say that the online site could use some updating. It is not hard to use, but it could be better. My biggest complaint is that there is no mobile application. This is a huge disadvantage to me since I enjoy doing almost all of my banking via smartphone. I hope that this changes very soon. In addition, there is no capability to have person to person transfer. I know from some of my friends that there online banks have built in features like pop money. These are a few of the complaints but everything else has been great. I even had to call customer service one time, and the representative was friendly and handled my concern. The wait time was a little slow but nothing crazy.
I was looking for a savings account where I could incur higher interest. I tried online banking previously, but the interest rates were really low. I was able to link my existing checking account, and set up automatic transfer pretty easily. There's also an option of choosing if you want your transfers to be daily, weekly, bi weekly, or monthly. It's definitely helped me save for my individual taxes, whereas the savings account through my main bank takes out a monthly fee. Although minimal, it was frustrating to lose even the smallest amount of money that I planned on saving. Synchrony has the highest interest rates I've found so far. I have yet to have issues with the website and will plan to continue to use it in the future.
I have been a customer of Synchrony Bank for about four years now. I initially opened a savings account there because they paid about 1% compared to my local bank, which paid essentially no interest. Later I also had a CD account. When I retired from my job, I transferred my 401K to an IRA at Synchrony. I have a link between my local bank and Synchrony, so I can easily transfer money back and forth. I have had a couple of minor issues with the bank. The bank forgot to credit my account with $50 promotion for opening a CD account. I had to call them to remind them. When I wanted to take a distribution from my IRA, they send me the wrong forms to fill out. To their credit, they caught the mistake and contacted me to fix the problem. Their website is easy to navigate and I now know that I can download any form that I need. When I called them, I never had to wait long before I could talk to a customer service representative. Overall, I am a satisfied customer of Synchrony Bank.
I have only had my account with them for less than six months, but I have grown to trust them like they have been looking out for me for years. I needed a bank account that also offered a Visa or Master card. I looked around online and found them. I started talking to them online and they told me all about the perks they offered to their customers. I opened up my account. Two weeks into having the card I had no problem using the card anywhere. I got a text message from the bank. I called them and they told me one of the places that I used my card at had reported to them their credit information had been compromised. So they were going to need to reissue a new card to me. They kept my card available for me for a few days while they sent me a new card. That way I would still be able to get to my money. They were kind and understanding and gave me a lot of confidence in them.
Be warned that in order to link external accounts you need to use a One Time Password (OTP). I've tried twice now to use their system, once to have it call me and once to have it text me. In both cases I was unable to get it to send me the code and the LOCKED MY ACCOUNTS!
Come on, seriously, your system is broken so your action is to lock my account. What a PAIN!
And the worst part is, they know there's a problem. "We're aware there's an issue and we're replacing the system, in a few months".
EDIT: Updating to 1 star overall. Even after getting them to unlock my accounts and verifying my trial deposits, one of my banks (Alliant Credit Union) apparently isn't in their "system" so now they want me to mail them a copy of my statement to prove I own the account, as if.
The allure of Synchrony Bank was their high interest savings account. That's what got me going. I wanted to earn a little extra for having my emergency money in my savings account so I decided to switch my savings from a big name bank to synchrony. After a little over a year, I am happy that I decided to make the switch. It's been very nice to see my account growing. The only problem that I have faced was the sign up and registration for my account. The online and over-the-phone customer service was average at best. They seemed to not be able to answer simple questions. Things linking accounts, withdrawing funds, and adding funds were a puzzle to them. Questions that should have been answered in a couple of minutes dragged out to over an hour! They were kind of unorganized. However, since setting up my account, I have not had any problems. The easiest way to deal with average customer service is not to deal with them! Synchrony has great rates, a great savings account, and should be used by everyone!
Been trying to ladder CD's on a parent's account, I am POA. Takes an average of 2 hours to transact a CD purchase over the phone. It can't be done online if you want to link the accounts (mine and parents). They seem to be very confused on how to do it. It gets funded from a money market account held by Synchrony but you need to keep checking to make sure this actually takes place. Just because you tell them to take it out of the corresponding account does not mean it will actually happen. Some time they send a tax withholding form for signature other times they don't. I've asked why and they don't seem to know. Last month when I purchased my 2 CD's they sent a w/h form to sign for one and not the other. For the previous 8 CDs i didn't receive any. They seem very confused. If it wasn't for the very competitive rates I would probably not be wasting so much time dealing with them.
I've been with Synchrony Bank for over five years now and would highly recommend them. I have a savings and money market account with them. I have had no issues with Synchrony at all and LOVE them. Their customer service is always ready and willing to help and address any questions or concerns I have had. I love their online banking - I do almost all my banking online, so this service (provided free of charge), makes me extremely happy! Their website is highly resourceful and user-friendly. The fact that I've been with them for over five years without any problems or hiccups, should definitely speak to the character and integrity of the bank. I have and will continue to recommend Synchrony Bank to all of my family and friends. You will not go wrong by choosing them for all your banking needs. They sit far above many other banks, and I have no doubt they will continue to rise in the ranks.
I came across Synchrony bank's savings account through reading an article on the penny hoarder blog about the best savings account rates available. After reading the article I did some research and found that Synchrony bank seemed easy to use and their savings account only required a small minimum deposit to open an account and had a very competitive interest rate and no fees.
Having found all this information out I opened an account the beginning of May to be my little stash savings account where I put money from side jobs I do online. Over the past 4 months I have had absolutely no issues with Synchrony Bank. Their website is very user friendly and easy to figure out, while still having good security measures you would expect from a high quality banking institution. The statements I get are easy to read and very well done.
I had dedicated myself to using this account to stash $100 a month in from freelance work, and have been able to do so every month- there is no limits on incoming transfers so I can easily transfer from my checking account at another bank into Synchrony. The only issue I do have is it seems to take a long time for the transfers to show up, but other than that it is great!
It has truly been a pleasure dealing with Synchrony, and would highly recommend them!
When I opened my High Yield account with Synchrony Bank, I was very excited. The interest rate was 1%, one of the highest of all savings accounts. I started my account off with $250. When I first opened the account, I had many questions so I called customer service, and they were very pleasant. They informed me about the account and told me how long my ATM card will take to come in the mail. The application process for the high yield savings was quick and easy. They even assisted me in setting up my pin number for my ATM card. I was very satisfied as a customer.
In addition to this, the online banking is extremely user-friendly. You sign on and it tells you everything about your account. It tells you how much interest you have earned. I enjoy the fact that I can access my money by the ATM, although it makes it harder to save. I would recommend this account to anyone.
Synchrony Bank had wonderful CD rates for 2 year CD, which lured me to their site. However, I was unable to get my money transferred from my external account to them, even though I made 6 phone calls. Their website is NOT user friendly. I spoke to a customer service rep, who assured me that my money would be transferred, I even received a confirmation number and NO money was transferred. I was fearful I would never be able to withdraw my money.
STAY AWAY from Synchrony, they are bad news.
Synchrony had the best rates when I was searching for a MM Savings account. Opened the account online, waited for them to vet me, setup the online transfer and now each month deposit into the account.
Had to call them once because of a small glitch and the rep was very helpful.
The only thing I wish they had was a confirmation number when making a transfer.
At the end of the year my wife and I needed to get RMD for our IRAs. We wanted to open a joint account where to park the monies temporarily. There was no long waiting time and no any kind of impoliteness. The problem was a very low level of professionalism, so we needed 5-6 calls instead of two to correct their errors. First, they promised to open the joint account but instead opened the account on my wife's name alone with me as her POA. Then they wrote me that they cannot transfer my money to that account because it does not belong to me, and they informed me by regular mail, just 4 days before the new year - I could be in violation of the RMD requirement because of their error and needed to pay 50% tax fine. When I called, they suggested to open another account on my name alone, and I agreed for the sake of rapid resolution. After that there was another error in transferring funds. So you should be very careful to check every execution of your request.
I had a 15 month CD that during it time was bought out by Synchrony Bank Optimizer +Plus. I was a little freaked out at first but the pleasant surprise was that the phone support was actually good. Not used to that at all.
No long wait during the call, no computerized press this button and then several more buttons before a real person. I got a real person right away without the wait. Something I wish more companies would do.
Finished my 15 month CD, and I was given a email notice and a hard-copy notice via snail mail to remind me what do do next.
I have no problems. I would recommend Synchrony Bank Optimizer +Plus online banking. I know it a bit scary to put money in a company that does not have a brick and mortar branch in your hometown but for CD's I found it to work great.
BTW: best rate for a person with 2000 dollars to put in a CD
Their representatives had me fill out 3 forms to open an ira cd. I did that and mailed them to the Atlanta office. 2 weeks later I checked to see if they received everything and the form with all of our ss numbers was missing. Really you got everything but the one even though they were all stapled together. Never again will I do business with an online company.
I don't know of any physical locations for Synchrony bank in my area, this abscense of brick and mortar locations means one very welcome thing; higher rates. Synchrony is constantly at the top of if not leading the list of rates among banks including both savings and CD accounts. The absence of human interaction may be a drawback for some, but if you're looking for the best rates, but the rates may very well be worth the compromise.
I moved my Savings into this bank because of higher savings rates. I am totally disappointed. I have been trying to reach them by phone for 3 days to report a lost ATM card while in Boise. Their phone just constantly rings busy. I am unable to find another phone number for them. They advertise high rates but, it is not worth the aggravation of not being able to get anyone over the phone. I emailed them two days ago, so far no response. I will move my money back to my local credit union. The joke is, that on all the negative reviews on this website they respond back to call the phone number. Good luck with that one. You will constantly get a busy signal. Don't waste your time with this place.
I have been using Synchrony Bank online for my savings accounts. I opened one up about three months ago, I was a little worried because their was not a physical place to go to, but it has the best interest rates around for saving accounts. The opening of the account was very user friendly and I received my verification by email quickly. I get statements in the mail like clockwork every month and have not have any problems transferring money. I like them so well that I have recently opened a second account with them, with the same ease as the first.
This bank is a great online based bank. I was looking for a bank to open a high yield savings account with, and I found Synchrony. Per a banking site, they had the highest interest rate for a savings account available at the time. Opening the account was pretty simple. One notable thing is that they do mail you paperwork to complete and mail back (at their expense) rather than fully complete the account opening process online. Once opened, it was easy to connect other bank accounts and transfer money between counts. I really like that I am currently earning a 1.05% interest rate where my former bank is at 0.80%. Customer service is easy to access by phone during regular customer service hours. When I called customer service because I got locked out of my account they were very friendly and made it easy to unlock my account by verifying my information. Their website is rather clunky and leaves something to be desired. You will get used to it, but I don't like the interface. I also feel that their fees are very reasonable and presented well. I have not paid a single fee during the year I have had my account open.
Opening the savings account on line was a simple process. The test payments to link my external account went through the next day, and the funding transfer went through quickly. Additional transfers are easily set up on the website.
I find the website very easy to navigate. Everything I do is in an obvious location and not 3 menus deep like some other banks.
I can't comment on customer service. In the year I have had the account, I have never had to use them, but that is how I want my online banking to be, just login a few quick clicks and I am done.
When my IRA CD matured, Synchrony followed my instructions to mail the proceeds to another online bank. Except they stopped payment on their own check. For two days, Synchrony denied stopping payment. Two days later I was told that they indeed stopped payment. They were willing to mail a new check but insisted they didn't make a mistake. They said they didn't stop payment on my check; they said they stopped payment on a check that had the identical number as my check. And they didn't compensate me fully for my lost interest. And they didn't apologize. And it took me about 10 hours to deal with their error. Beware of Orwellian banks like Synchrony.
these people are IMPOSSIBLE to contact., as many other reviewers have mentioned. i had a bank error in my bill pay and can't reach anyone to correct it. unbelievable. i marvel at companies like american express that make it so easy to speak to someone, as large as they are, they manage to offer customer service. i will never deal with synchronicity again.
I had 2 accounts with this bank because of the high CD rates. When I tried to close the first one at maturity, they completely messed up the closing, gave me bad information, promised to transfer the money to my personal account at another bank and then ended up mailing a very large check to my home. While we were out of town! So even though it was all set up to receive the money via wire transfer to my personal account, someone messed up and mailed the check instead. It will end up costing me about 2+ weeks of interest plus hassle. So even though their rates are the highest for my next CD deposit, I will NOT bank with them again. Take heed!
On or around 15 months ago my Mom gave all her daughter's a fair amount of money as a gift of around $2500. I wanted to put it in a CD. I shopped online and used a comparison tool to find out the BEST CD rate for $2500 or less. Synchrony Bank Optimizer +Plus was called GE. At that time the percentage rate was 2 percent. The highest available to me as a civilian. The only other financial institution that had a higher rate was in Washington D.C. and had to be in the military to be a member.
During the time that GE became Synchrony Bank Optimizer +Plus I was a bit worried but the online experience was NO problem whatsoever! I was almost shocked at the ease of transition. At one point I do remember calling the phone support and this time I WAS SHOCKED because I am so used to be put on terminal hold and pressing buttons all the time it was WEIRD to have a human right off the bat without even having to press '1' for English. I would recommend this bank for CD since that is the only experience I have with them.
I'm a new Synchrony customer (savings). Their systems and processes are from the dark ages. I'd give them 0 stars if that was possible. They pull customer contact information (phone numbers, etc.) from credit reporting bureaus (whose information is often outdated and inaccurate), instead of using the information that customers load into their profile. Consequently, was unable to complete a simple external bank account verification without endless calls to Synchrony's understaffed and poorly trained customer support department (endless waits on hold). They also prevent you from moving funds from one Synchrony account to another Synchrony account during the first 45 days. I've never encountered such an antiquated, outdated company. If my experience is any indication of how they run their business, I don't think they'll be around for long. If you invest with them, be absolutely certain that your accounts are covered by FDIC insurance.
I have a savings account with Synchrony Bank Optimizer +Plus. I absolutely LOVE their customer service team. The service and rates make this very competitive but the Customer Service is what keeps me coming back. I once had an emergency which forced me to pull my entire savings out and because of this it caused my account balance to fall under the minimum balance requirement. I could not bring the balance above that amount for a couple months, but I was able to contact the customer service and they immediately removed the additional fees for me. I have had to contact them for something as simple as a balance to more complicated items. Anytime I contact this company they are polite and prompt with helping me with all my concerns! Synchrony Bank and this savings account are fantastic. They have consistently met and exceeded all of my expectations! I strongly recommend this product!
I have never seen such bad service!
My complaint stems from the fact that it's been over a week to request an error the bank created.
I have spent 5 days, 20 hours time due to long holds over an hour to correct THIER MISTAKE!!!!
Briefly, the bank withdrew funds from my bank
TWICE!!! when I requested only one withdraw from my bank. I have incurred a $35.00 charge which I have asked Synchrony bank to pay my bank.
They promise to put this error on a fast track. NOTHING HAS HAPPENED!!!
For all the pain and suffering that they have caused me, one would think that for good PR they would compensate me for my mental & physical
They have not reimburse my bank $35.00 and showed concern for my situation!!!!
Worst banking experience for my 50+ years with financial institutions!!!
ABA should be notified!!
How can I rate anything other than 1 Star!
I attempted to open an account online about six weeks ago. Synchrony asked for a lot of info including drivers license number. At the very end of the process, they rejected the last four digits of my wife's SS number even though it was correct. I was then informed that the website was down.
I later completed an account application with a rep on the phone and had to supply most of the info again. He indicated that the online app had been approved but he had deleted that account. He gave me a new account number and informed me that paperwork would be coming and that deposit(s) to my bank account would be made and that I would need to confirm those before electronic transfers could be made. I did receive the paperwork, returned it with a small initial deposit and that was confirmed by mail from them. However, no trial transactions had been made with my bank so I called them to complain. The rep said the account had never been set up for bank transfers. At that point, I ranted for a bit and asked that the account be closed and my deposit returned. Between wait times, online app typing, and actual phone conversations with reps, I estimate that more than an hour of my time was wasted.
In the midst of all this, I received an offer from Capital One that had a lower interest rate but with a bonus for sizeable deposits. I opened an account with them in a fraction of the time that I'd spent on the phone with Synchrony and the electronic transfer was set up in less than a week.
Absolutely horrible. I get that they need to have higher APR, but it can be ridiculous. I recently called in to ask questions about my account, and both representatives that I spoke to were completely rude! They gave me very snarky tones and didn't listen to what my concerns were. When I asked a question, they would basically just read from a script, not give me a legitimate answer. When I expressed that I was frustrated with the experience and frustrated they weren't acknowledging that I was upset, they would just repeat the answer that frustrated me in the first place. I work with a call center, so I get that calls can go bad, but I know it is never ok to throw such a rude attitude and talk down to callers.
Then once I called back to try to get somebody else and to actually close the account, I expressed that I was treated completely rudely and the representative only said "I'm sorry you want to close your account, are you sure about this?"
Once I pay this off, I am done. I closed my account and I will never be using it again. I will be telling everybody I know to never use it, because it is horrible. I suggest to anybody who is interested from purchasing something large from G.E. Capitol to finance elsewhere.
They're fast when you open a new account, but it would be a lot harder when you contact them for any other reason!!! They put you on hold for average time of 20 minutes not counting how many times their phones might be dropped! And try to change your Password or anything in your profile to see how much problematic that tou get into! Good luck! Terrible Services!!!!Will never open another account with them
I recently applied for a new CD with Synchrony Bank. I just received a letter that the application was denied due to them not being able to verify my identity. Wow, what a joke. I have several online CD accounts with other banks and have used every local bank in my home town plus some in other towns. I had given them my drivers license information and and social security number. Answered their history questions and all information they asked for. After which I wrote them a letter adding even more information as I wanted for the account. Never had any bad credit issues. No background check issues. Never had this happen with any bank or other service or institution. Also received the denial notice at my residence address after telling them for sure to send it to my PO box. Talking about incompetence.
I am writing this review with no other option than getting myself heard on the internet in the hopes that someone from the bank will reach out to me if they really care about their customers. I am in need of a bank letter stating a balance on my account and date the account was opened, etc for immigration purpose. I tried reaching the bank over the phone but that's when I realized the horrible customer service they have. Like the previous review mentions, you will wait for at least 15 minutes or even longer. Then in my case the automated voice said, "sorry the bank is closed at this time." I mean really, then why make people wait? then I tried calling them during the normal business hours 2-3 times. Again wait for 20 minutes. A representative came online and couldn't resolve my issue so she took my information and said she will ask someone from other department call me. That someone has never called me back and I am still waiting. I tried contacting them via their online email message system 3 TIMES, still haven't heard from anyone yet. Simple solution I see is close the account and transfer my money to other bank which has similar interest rates. I am afraid I might need to withdraw my money someday and they will not respond to that either? who knows!
Follow up 8/23/2015: I tried contacting Synchrony to explain what I wanted to do with my maturing CD. Again, I could not reach anyone and could not leave a message. They don't seem to read email messages, either. It was easy to set up the account, but nearly impossible to reach anyone since then. Beware of this Venus Fly Trap - easy and enticing to get into, difficult to get out of when you need to.
I was on hold twice for an hour each time on 7/6/15 trying to reach a customer service agent, but never got through. I left an email to be contacted, but received no reply. It's my only financial institution that does not allow Mint.com access, making it very difficult to manage my finances. Synchrony has great rates, but they come at a great price of personal time. I'm trying to decide whether the rates are worth the customer service hassle.
I have recently opened an account with Synchrony and it have been difficult to talk to someone live on the phone. After waiting for about 20 minutes twice, a live customer service answered the phone and took my name down to schedule a call back due to high volume. I have not received a call back on both occasions. This is disappointing as the GE Capital products were superior.
I began banking with Synchrony Bank Optimizer +Plus after having issues with a different banking institution. The process to open an account was mostly straightforward. The only thing I didn't like about opening an account was that they mailed some paperwork to fill out and send back. Since they are billed as an online bank, I expected the entire process to be online. As far as fees go, they are very low or just not there. I have a high yield savings account and there's no regular fees at all. The interest paid is exceptionally good. They have a very high interest rate for the high yield savings account that I have been enjoying taking advantage of. Their customer service is very good. When I have been forced to call in with a problem, usually getting locked out of my online account, the banking rep on the other end of the phone has been very friendly. They've taking care of my issues quickly and made suggestions to prevent it happening again. The only thing I don't like about the bank is the website. It is clunky and doesn't flow well. It does give you the information you need, but not where you expect it to be. The log in process also just doesn't work well. I have locked myself out of my account more than once. Overall, I am very happy that I switched to this bank and I am happy with the savings account I have there.
We had a CD mature and wanted some funds transferred to a savings account and the remainder renewed but for a different term. It took two phone calls, as I gave up on the long wait the first time, and then waited it out for over 20 minutes the second time. I told the rep what needed to be done -- but she couldn't do it herself, only pass it on to another department. She said it might take a couple of days. It took five days!
I cannot believe the rudeness of the supervisor I spoke to about a mysterious debit to my savings account. I can't believe someone with her attitude is in a position dealing with customers. As soon as the money they erroneously debited is returned to my account, I will absolutely close this account.
I set up two 60 month CDs with two banks on the same day - Synchrony Bank and Barclays. Same amount, same EVERYTHING. With Barclays, everything went off without a hitch. Seamless transfer of funds on the day they said they would transfer, and I am getting my interest transferred monthly to my outside checking account. This is being done perfectly. Synchrony is a different story. They said they would transfer the initial funds on a certain date. They didn't. I called 3 days later and they said they would pull the funds from my other bank that day or the next. They didn't. It took several calls and 15 days later and they FINALLY pulled the funds. I complained because that was 15 days I didn't get the higher interest rate from them that I was supposed to be getting. They said they would credit my account with the amount I should have gotten. That's great customer service!! But it didn't happen. It didn't even show up in my online account. I called again. Of course they were very apologetic.... They did whatever they needed to do, it showed up online, but it was in LIMBO. It wasn't added to my balance. It was just "there" as an amount. I figured I'd wait to see what happened when my interest was transferred over to my outside checking account. Well, that happened but that courtesy interest was left just sitting there doing nothing. It took another call for it to get transferred. Now I'm waiting to see if my interest is going to be automatically transferred at the end of the monthly cycle or if it's going to take several more calls to make this happen. I really don't think I should have to babysit a bank account.
I was skeptical of opening an account with an online bank, but once I saw the investment return rates, I decided to go ahead and give Synchrony a try. The CD rates were definitely the reason I opened my account and I have not found another bank that matches that. It's a great option for easy, short term investing. Let me also say that I love the online user interface. It's really easy to use. The website has made monitoring my accounts and getting customer service when I need it a snap. The customer service agents are quick to answer and very knowledgeable. A better experience than traditional banks, even. I have had such a good experience, I'm planning on growing my portfolio with Synchrony to include a money market account. I would definitely recommend Synchrony to a friend if they were looking at investing or an alternative to traditional banking. My experience has been great!
They will not allow a POA on an account that is titled to a revocable trust. They are the only financial organization I know of that won't. Schwab, Vanguard and the major banks allow it. It makes it virtually impossible to work with accounts for elderly parents. Finally had to open account in just individual's name. Took a year to do this. Synchrony kept sending wrong forms and telling me wrong information. Finally got it switched and a POA sent to them. It took over a year to do it. When I called today they still could not help. They never associated the two. The can see all the phone conversations, the retitled account and the POA, etc. But they are only a call center and can't connect them. URGGG!!!.
I will never bank with them again, on principle. I transferred funds from an external account (that I had registered with them) into my Synchrony savings acct with the intention of opening a CD. I called them to open the CD. They did but said they'd have to hold the funds transferred in via ACH for 24-48 hours; then they'd fund the CD when the funds were available. OK. I understand that. Then when the funds were available they did not fund the CD immediately but said that the process of transferring the funds to the CD would take another 24-48 hours. CSR and supervisor ignored all my protests that this is not kosher, that all other banks I work with transfer funds from one acct to another, when they're available, immediately. In this instance not much money was at stake, but I had to show funds in certain accts by the end of the quarter. Supervisor refused to budge. "This is the bank's policy." Upshot is: they'll hold funds for 4 days after they've arrived in your savings acct via ACH, 2 days AFTER the funds are available. So plan accordingly. My response is just not to do business with them again.
I was looking for a new bank after having a bad experience with a previous bank. I was mostly looking for a high yield savings account. I used BankRate.com and found out that Synchrony Bank had almost the best yield available for a savings account. They were also highly ranked. I went to the website and looked to see what was required for an account. It was very simple, just your personal information and an opening deposit. I could even put a secondary owner on my account, which I like to do. I opened up the account online. The only thing they didn't do online was a signature form. They mailed me the form and I signed it and sent it back in the postage paid envelope. They transferred my opening deposit electronically and I added a couple of my other bank accounts to allow electronic transfers. Up to this point everything was really simple and straightforward. The only downside is that their requirements for your online password are so strict I can't seem to remember the password and I keep locking myself out. When you are locked out you have to call in and have an actual person reset your account. I tried to do the online reset but it claimed I didn't have the right information. The rep confirmed my information and reset the account. The only thing I don't like about this bank is the password stuff. Everything else has been super smooth and I am getting a great rate.
During the end of the year when great deals are offered through the banks I looked up online for the best rate available at the time which for me was 1% for a 15 month CD with a deposit of $2,000. That is the best anywhere found for an civilian. If I was military the only higher interest rate would be the Pentagon Credit Union.
At first I felt skittish about an online bank, not because I never did it before. They sent me a hard-copy mailing regarding the name change to 'Synchrony Bank' but other than that, nothing changed except that there were 5 security questions instead of 3 in regard to password recovery. The five answers all have to be different from each other. I only wish I was able to make up my own questions instead of canned questions that I have no answer to.
Synchrony Bank has the poorest customer service of any bank. Now, they say my account is "restricted", and I cannot get my money out. Why? I am filing complaints with three (3) federal banking agencies as well as the state attorney general. DO NOT TRUST THIS BANK!!!!!
My wife and I have opened many accounts with this bank, due to their higher interest rates,both IRA and not IRA, in person and by phone. Generally everything went smoothly. From the beginning we gave the bank our mutual POAs, and they do not create any problems when I deal for my wife.
Two problems reduce my star rating to 4 instead of 5: 1) when you open an account over the phone and send them a check by mail that takes a day to be delivered inside NJ, it is frequently credited in a week; 2) when at the end of December we needed urgently to change the instructions about my wife's RMD, it took sending a fax twice plus at least 5 phone calls to make it right.
Before the financial crisis that sent interest rates for savers plummeting I had put part of my IRA into a five year CD at MetLife Bank. I had found them at Bankrate.com, offering this long term CD at a rate just under 5%. Those were the days! The customer service staff at that time was quite helpful, guiding me through the process of transferring an expiring IRA CD at my local bank and rolling it over into a CD at MetLife Bank. Everything went smoothly and my IRA enjoyed this high return until it expired last year. By that time MetLife Bank had become GE Capital Retail Bank. I had a few occasions to call them before my CD was to roll over again and the staff seemed to be the same as it was back when they were MetLife. The new rates were in line with the high end of what was available at that time, early last year. I decided to temporarily leave my IRA parked with them in a savings account earning just under 1%. During the last year the company has undergone another name change, now becoming Synchrony Bank, and their consumer account products marketed under the name of "optimizer+plus". From what i can tell from the account information regularly sent to me, the customer support department is still the same operation it was back when it was MetLife Bank, so I would have nothing negative to report on that end, as I always found the staff there to be knowledgeable and helpful. Lately I have seen advertising aggressively marketing their consumer accounts under the new moniker and their rates seem to parallel the high end of what is presently available in their niche. If you are seeking safety with a relatively high return and good customer service, a Synchrony Bank "optimizer+plus" account might just work for you.
Synchrony Bank offers no branch banking as far as I know, at least in my area, but the bank's website (www.myoptimizerplus.com/banking/index.htm) is very user friendly with all necessary information readily available. I would recommend, however, utilizing the very efficient customer service department (1-866-226-5638) if you are thinking of opening an account with them, as they will be able to answer all your questions and guide you through the process.
Their website and registration has so many twists and turns and about 15 different passwords you need to use. After carefully recording everything including all the passwords, they now won't accept my login. They tell me I'm using illegal characters, when I'm not using any characters other than letters and numbers. Chances are I won't be able to get my money back from them at maturity, so I'm trying to get it back now without any penalty. It's been 4 days since I transferred them my money. I should have read the reviews and not bothered in the first place.
When funding my account, Synchrony executed an extra ACH transfer, overdrawing my other account. The extra unauthorized transfer was not credited to me.
My other bank provided them with the ACH tracer and confirmation info. After a week of waiting, they still couldn't locate the unauthorized transfer. Finally, I gave up on them and reported an unauthorized transfer under Regulation E. My bank reversed the transfer and all was resolved.
Their offerings are great and service personnel are polite. However, their inability to correctly execute an ACH transfer or resolve their error shook my confidence. I closed out my account and went elsewhere.
I am happy to say that doing business with Synchrony Bank has been a pleasurable experience, and I rate them better than most other financial institutions that I have worked with in the past. Having excellent customer service is the most important factor when sizing up a potential bank with which to do business, and that is where Synchrony shines. The problems that I have experienced have been few and far between, but when an issue arises, their customer service reps actually seem to care about me and have always worked diligently to correct whatever the issue is and to make sure that I'm completely satisfied. This is a huge positive for me since there is such a wide choice of banks to do business with, and actually getting someone who cares about helping me is paramount. Many of the services they offer are better, or at least equal to, the product and service offerings you will find at other financial institutions. Overall I'm extremely happy to be doing business with them and have no intentions of looking elsewhere.
I just started a savings account that I funded from another internet bank I use. The process to enroll involving mailing forms and waiting for the electronic transfer from the other bank went smoothly. However here I am sitting in front of the web site and I try to set up another transfer account. The first thing I see is that they require me to get a text or phone call with a code I need to enter into the web site to continue. My only problem? It was a phone number from my landline from like 1998. I no longer own THAT number but as I looked at my personal information sure enough my REAL number is there. So I CAN't receive the code necessary to add the account to move more money into this ridiculous bank. I called customer service expecting to easily have them change the information and be on my way but was surprised again. Although the call was answered quickly I was informed that he could not change the number. He also explained that the program was using old numbers for people that were entered into my credit report for the contact number rather than my actual contact number...Genius! He promised that they were working on a fix for the issue and that I could send in FORMS VIA MAIL to get my accounts set up for now. Ummm no....Is there a lemon law for banks?
Anyway, if it isn't fixed in a week I am out. Maybe they should hire real programmers that know to look at the newest records in the credit report for information instead of the first record. OR better yet....use the information provided by the customer.
We opened a high yield saving account about a month ago. The account needed to be titled as a trust so had to talk with a customer rep vs. paper work completely on-line. Wonderful guy, all good, took about 15 minutes. Logged on immediately to check the info. He almost got it right... Minor issue with registration phrasing. Sent a secure email requesting correction. Updated next day. The only oddity - secure email requires a second login and password. Okay... we're still good. Next step involved registering external accounts. Process a little mysterious, no apparent activity for about 4 days, but presto, all went smooth. Then transferred a little from all external accounts. They claim 1-3 business days (apparently for us that really means 3...). Money in smooth. After the fact I discovered various review sites complaining that transferring money out was impossible, so... initiated a small transfer out. 3 days later, money appeared in external account. Registration, customer service, account setup, money transfer in AND out all work great. As far as I can tell, we've exercised all the important moving parts and they all function as advertised. Overall I'm quite pleased with Synchrony. If you have issues with this bank, it's more than likely self-inflicted. And if/when you do screw the pooch, they'll do their absolute best to help you clean it up.
I have been trying to open a savings account for the last 12 days. First, the customer service rep said they would email me an acknowledgment and instructions. Never came. When I called back, they said two trial deposits would be made to my external account from which I wanted to transfer funds to Synchrony. Never happened. When I called back, the customer service rep said no test deposits should have been made. She said I should mail in their Authorization Agreement for Electronic (ACH) Debits and Credits. When I called back with a question about how to respond to one of the questions on the form, I was put on hold for over twenty minutes before I lost patience and hung up. The bank offers great rates but they need to improve their customer service.
Setting up an account was easy. Linking it to external accounts was easy. I have had it funded for several months, and now when I tried to transfer money out, my account is 'locked' from transfering money out.
Customer service verifies that my external accounts were set up properly and are available, and can give me no reason for why the account is locked. So have no access to my money for 48-72 hours while a 'supervisor' 'unlocks' my account.
I have had an awful banking experience with Synchrony Bank and attempted to ACH my funds out of this bank the end of July but had some issues with the website. After waiting for the trial deposits to “hit” it became apparent that the ACH failed. I tried again and had some on-line issues. I finally called the bank on Monday, August 11, 2013 and requested that the money be sent via ACH to a bank here in Atlanta. Today is August 20, 9 days after I requested the ACH transfer and the money has still NOT been posted at the bank here. I called again. Apparently Synchrony finally sent the funds yesterday. What if I really needed that money urgently! I ENQUIRED ABOUT THE INTEREST AND WAS TOLD THAT IT WAS ONLY PAID THROUGH AUGUST 11 AND THAT THE INTEREST AFTER THAT DATE WAS FORFEITED IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS. IT SEEMS ABSOLUTELY AWFUL THAT I HAD SUCH A HASSLE GETTING MY MONEY OUT AND THE BANK IS KEEPING THE INTEREST ON MY MONEY. TYPICALLY NOBODY READS THE TERMS ANYWAY!
For me, the web connect feature in Quicken is essential. Before attempting to open several accounts with Synchrony, I contacted them, as I had seen something negative in an Intuit forum. Customer Support confirmed that they do not support Quicken:
Hello and thank you for contacting Synchrony Bank.
Although we recognize the benefits of Quicken, we are no longer supporting the use of this application to view your Synchrony Bank account(s). We apologize for any inconvenience this may cause.
I have sizable deposits with 6 or 7 online banks. I have never experienced the problems I had with trying to set up an account with Synchrony. I literally spend 90 minutes on the phone over 3 different calls with people who had nothing to give but one lame excuse after another. The last call I just gave up. Now I know the answer to the question "why do they have to offer a bit more interest to attract customers?" Answer: Because nobody in their right mind would go through this for 5 basis points of yield. Do yourself a favor and go elsewhere.
Unable to close out CD at maturity. They were informed to redeem at maturity, but have renewed the CD instead. Customer Service is brain dead. Apparently, they are able to pay higher rates because of their underpaid and understaffed workforce.
I do not understand the complaints in these reviews. Have 2 accounts. Opened the 2nd today in almost no time. First was easy also. Interest rates are great compared to other online banks and customer service is exceptional. the account opened today is a Trust account and these usually take a lot of paperwork and time to open. Did it all in less than 10 min on the phone. Could not be more pleased.
One of the worst online banks I've ever dealt with. Trying to open up an account for my mother in law who has Alzheimers. We have full power of attorney. We have filled out all their paperwork more than once, called multiple times and they refuse to give us information on the status of opening the account. They always say they will send a letter in the mail, but never do.