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866-226-5638
170 West Election Road, Suite 125
Draper, UT 84020

Synchrony Bank (formerly GE Capital Retail Bank) is the personal depository banking component of Synchrony Financial. Synchrony Bank, which also utilizes the Optimizer+plus brand and MyOptimizerPlus.com website for marketing its deposit accounts, has grown to become one of the most prominent online banks in the market. Synchrony is a member of the FDIC, and its accounts are FDIC insured (up to applicable limits).

As far as depository products go, Synchrony offers CDs, high yield savings accounts, money market accounts, and IRA CDs. The bank’s products have traditionally offered some of the highest interest rates on the market. The savings account requires an almost negligible minimum balance to be kept in order to avoid a monthly service charge. A money market account is also available with very similar features to the savings account, though in keeping with federal regulations, the number of monthly withdrawals per statement cycle is limited to six, after which a fee is enforced. Certificates of Deposit (CDs) and IRA CDs are offered with term lengths currently ranging from 3 to 60 months as of the time of this writing. These CDs typically offer some of the most competitive rates on the market, but they do come with minimum initial deposit requirements and early withdrawal penalties, the latter of which varies based on the length of the CD term.

Synchrony Bank online banking provides a secure platform for customers to access and manage their accounts. The web-based system allows account holders to view transaction history, transfer funds, pay bills, and open up new accounts.

Synchrony Bank was originally established in 1988 as Monogram Bank, USA. Its headquarters remained in the Cincinnati, Ohio area for more than fifteen years before moving to Salt Lake City, Utah. The bank is now headquartered in Draper, Utah, a city just south of Salt Lake City, with a branch in Bridgewater, New Jersey. Prior to becoming to Synchrony Bank in June of 2014, the bank's previous name of GE Capital Retail Bank readily identified it with GE Capital, the financial services company from which it was born. GE Capital provides growth financing to middle market companies all over the world.

In March of 2014, GE Capital Retail Bank filed form S-1 with the SEC to rename the organization to Synchrony Financial and as of May of 2014 had published a message on its website regarding an upcoming name change to Synchrony Bank. The name change was made official in June of 2014.

Related Posts

Synchrony Bank Ups Long-Term CD Rates - 2/2/2017

Synchrony Bank (internet bank) has raised the rates on its 36-month CD (1.70% APY, $100k; 1.60% APY, $2k). Minimum deposit is $2k, with no stated balance cap.

Synchrony Bumps Some CD Rates--A Little - 1/16/2017

Synchrony's 3-year rate for $100,000+ is now 1.70% APY. 5-year CD is 2.01% APY for $25,000+.

Synchrony 5-Year CD Rates Drop - 8/10/2016

Synchrony finally got around to dropping 5-year CD rates like the other top Internet banks.  It's now 1.85% APY for $25k-plus (1.80% APY for less than $25k).

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Reviews (142)

Good Experience

I applied online to open an account with the bank as a new customer. The questions asked were minimal. Soon after I received a call from a rep to guide me through the rest of the account creation process. The rep was mostly nice. I have little tech knowledge but he guided me through the process. It was a simple process and the rep was helpful. They even ran me through some of the perks and benefits for having an account. Depending on how much money you have in your account, you get different perks. Tha'ts pretty awesome. I would definitely trust and recommend Synchrony Bank to my family and friends. I also ended up opening an IRA and a CD account with them. One of the better banks I have worked with and I have worked with over 13 different banks.

HORRIBLE Customer Service / Phone System

Posted by: Richmand | Oct 19, 2016

I like the interest rates at this bank, and have had an account with them since when they were still part of GE, but they're only OK as long as you don't need to speak to anyone or get any customer service.

They have a HORRIBLE phone system / phone tree: it will take more than 2-1/2 minutes from the time they answer until you can get to speak to anyone with option after stupid option, menu after submenu after submenu. It is absolutely ridiculous.

They have increased the security to where it is cumbersome to log on. Their website is unreliable: it keeps giving messages about experiencing technical problems. So, you can't log in, sending the text or voice verification codes needed only works some of the time - and the error message tells you to call them. Good luck with that!

You have to verify yourself to the automated system. Then you have to verify yourself (the same damn question) to the real person.
It is enough to want to stop doing business with this messed up operation!

Not Flexible. Terrible External Transfer Times.

Posted by: skynet | 22 hours ago

If you initiate an external transfer from Synchrony bank they hold on to your money for 3 days before making the transfer. They debit your account the day you request the transfer but don't send the money for three days so you are out the interest.

Most other banks will send the money overnight so that you have it in your external account the next day.

Also, they won't change my statement cycle. Not very customer focused.

Now there are other online banks that offer 1.05% interest or more. This is not your best choice.

Five Days After Opening, And I'm Closing The Account

I opened this account last Wednesday. It's now Monday, 5 days later, and I'm closing it. I have had many online accounts over the years, but this experience has been the worst.

** Time-wasting phone call: At the end of the online application, I was told that there was a problem, and I needed to call Customer Service. After speaking with a tech, the CSR said the tech could find nothing wrong and issued an account number immediately.

** Time-wasting activity: When I created my application, the site had me choose an ID and password. However, when logging on for the first time, the site made me change my password. The next day, the site made me change my password AGAIN.

** Least helpful CSR response: I sent a message via secured mail about the password problem. I was told 1) not to confuse my passwords with each other, and 2) I had to call in order to get help.

** The final straw: When I called, the CSR asked if I had certain special characters in my password. I said yes, since the instructions require at least one special character. She said some characters had been allowed, then disallowed, then allowed, etc. She said the problem was being fixed, "as we speak." There were no instructions on the site explaining any of this, and my password was always accepted as valid. This password issue spanned several days. I don't know what their definition of "fixed" is, but I don't agree with it.

** Just to increase the irritation factor: You need TWO logins for 1) the main site and 2) secure mail. What??!!??

Given all of this, I must conclude that this online bank is not ready for prime time. If they can't get the application and login processes correct, then what else are they getting wrong? I am a programmer by trade, and this whole experience convinced me that they have an immature product. I am not trusting my money to them, and I would advise you to think carefully about trusting yours.

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Health

Health Grade Components

Overall
FDIC Certificate #27314
Year Established1988
Employees9300
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD2.6%
Return on Equity - YTD19.2%
Annual Interest Income$6.83B
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$69.52B$57.15B
LoansQ3 2016vs Q3 2015$52.00B$43.53B
DepositsQ3 2016vs Q3 2015$53.42B$43.30B
Equity CapitalQ3 2016vs Q3 2015$9.36B$7.75B
Loan Loss AllowanceQ3 2016vs Q3 2015$3.43B$2.56B
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$1.10B$832.8MM
Real Estate OwnedQ3 2016vs Q3 2015$0$0
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

Synchrony Bumps Some CD Rates--A Little

ChasR   |  
Synchrony's 3-year rate for $100,000+ is now 1.70% APY. 5-year CD is 2.01% APY for $25,000+.

Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Synchrony Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.05%--High Yield Savings

Synchrony Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.85%--Money Market Account
0.85%--IRA Money Market Account

Synchrony Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%*$25k*-60 Month CD
OTHER TIERS: 1.95% $2k - $25k
1.75%*$25k*-48 Month CD
OTHER TIERS: 1.70% $2k - $25k
1.70%*$100k*-36 Month CD
OTHER TIERS: 1.60% $2k - $100k
1.45%$2k-24 Month CD
1.25%$2k-12 Month CD
1.25%$2k-18 Month CD
0.45%$2k-9 Month CD
0.41%$2k-6 Month CD
0.25%$2k-3 Month CD

Synchrony Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%*$25k*-60 Month IRA CD
OTHER TIERS: 1.95% $2k - $25k
1.75%*$25k*-48 Month IRA CD
OTHER TIERS: 1.70% $2k - $25k
1.70%*$100k*-36 Month IRA CD
OTHER TIERS: 1.60% $2k - $100k
1.45%$2k-24 Month IRA CD
1.25%$2k-12 Month IRA CD
1.25%$2k-18 Month IRA CD
0.45%$2k-9 Month IRA CD
0.41%$2k-6 Month IRA CD
0.25%$2k-3 Month IRA CD
Locations

Synchrony Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 170 West Election Road, Suite 125 - Draper, UT 84020