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| 1 star: | (6) |
The service is slow and terrible. They find many many ways to fee you and take money. Our tbk in dacono colorado is a small town and the rudest people around. They take money for any reasons they can come up with. Fees, fees, and more fees. Not to mention the ATM is out half the time. I do not recommend this bank at all.
I DO NOT RECOMMEND THIS BANK!!! I had an account with them which was at one time The National Bank for well-over twenty years. I went to check the money I had saved for an emergency and they took (STOLE) it all in service fees until they closed my account without notice!!! They will not refund it to me at all! Do not bank with TBK!!! They can use your money; but, when you don't... they suck it all up in service fees! Service fees for not using my own money!!! Insanity! It is clear that this bank uses predatory practices to steal people’s hard-earned money for financial gain.
The Durango, CO / Bayfield, CO hired a manager who stole in so many different techniques. There may have been more of the staff included, with one definetely working at Bayfield, CO location. They cut and copy signatures, they wash checks and reuse them. They sell customers info, and use customers debit card info to take large withdrawals. Then when approached about their staff's criminal activity, the fraud dept ignores the customer. They do not stand by their bank at all. They do not stand by the customers, who make their bank. They stand by their thieves who take from their bank. THIS IS THE WORST BANK IN HISTORY ! DO NOT TRUST THEM. USE A DIFFERENT BANK. TRUE STORY !
I don’t know why I even bothered with this bank. Opening up my business checking account they decided to hold the check from my previous bank for 10 business days. So during that 10 days she orders my checks I requested during the account opening which overdrawls my account. That was upsetting since it was A cashiers check . Not long after that I made some check deposits. And was told that the 12000 in check deposits was also going to be put on 10 day hold. Now at this point I’m getting upset. Because we are past the first 30 days crap. I reach out and I’m told by other branch’s that only the bank mngr can release the hold. So now I go to the bank manager and she say the reason for the holds is because I’m continually over drafting. When I was only overdrafted because they ordered my checks when they had my original deposit on hold. So mow I going the bank to deposit and it never fails the teller day I’ll be back. Goes to the mngr room then comes back and proceeds to tell me my deposit is on a 10 day hold. That’s 10 business days.how does a business operate when a bank does this. So I’ve been 5 months with my deposits being held unless I go when the mngr is not there. A few times I was lucky she wasn’t there and funds was made available instantly!!
1. First they changed my checking account to a different type of account without my permission.
2. My personal banker was promoted and moved, and no one replaced them. When calling you always get faceless people on the phone at a different branch who don't want you to know who they are.
3. They closed the branch bank I used for a period of time with no warning. I can't even talk to anyone at that location by phone.
4. I called to cash-out a couple of CD's and was told I would have to do it at the drive-thru.
5. Even though the Covid-19 restrictions have been lifted, their lobbies are still closed.
6. I auctioneer and found that there is either a limit or charge for every check deposited over a number.
7. All lead to Very Poor Customer Service.
8. Taking my money elsewhere where I can walk in and talk to a live person!