TBK Bank


Reviews (5)

Best Customer Service

Posted by: |

Accidents happen, lost my wallet and over night someone snagged it up. The next morning there were fraudulent charges on my account. The TBK Bank was steadfast in helping me with my issue. The customer agent Michelle showed the BEST customer service i have ever seen. She was quick to relate and show sympathy for my current situation. I cannot thank her enough.


--Jose
"It's easy to make a buck. It's a lot tougher to make a difference."

A Remarkably Incompetent And Inept Bank With Terrible Customer Service Skills.

Posted by: |

I'm power of attorney for my mother's finances. As such, I thoroughly review and consult prospective banks and credit unions regarding opening up accounts and CD's in her name. Some financial institutions won't open accounts with a POA. Knowing that, I spoke to several people at TBK about opening up an account and getting a CD, which was rather difficult because like others have said their phone responsiveness sucks. In particular I spoke to someone named Troy who was purported to be their "CD Specialist". Their rates were good at the time and my other CD's were maturing.

After being told numerous times by different people that there should be no problem opening up a POA account, and actually faxing them my POA documents, I withdrew my maturing CD funds from the other bank and went to TBK to open an account only to be told that I couldn't do so with a POA. After demanding to speak to the idiots that informed me otherwise, the head idiot bank manager came out and rudely and unapologetically confirmed that to be the case.

So there I was standing in their lobby with huge cashiers checks and no place to put them thanks to their clueless employees. I had to scramble to find another bank with decent rates and who would accept a POA.

I hope TBK management are happy they lost out on half a million in deposits that day (2 POD's).

Overdraft

I just spent 45 minutes with my local branch because they took money out of my account to pay something that I did not authorize. Them to do as I did not have sufficient funds. It therefore sent me into a overdraft. Then they continued to charge me overdraft every 5 days. It took longer than that for the letter to even get to me. I was in the process of closing the account. The bank manager was of no help. The best help I can be to anyone else is do not use this facility for any kind of banking they are of no help whatsoever

DOUBLES FEES WITHOUT NOTICE!

Posted by: |

I have never been so sorry as the day TBK took over our bank. I had been banking at the same location for 17 years and NEVER had an overdraft or any extra fees. They had treated several of my family members poorly so I was in the process of changing banks. I didn't realize the date of an automatic payment and I didn't have enough money in my account. My bad. I should have known..I received notice in the mail, went down next day to take care of it and they DOUBLED the fee because it had been too many days! I explained that I had just received the notice but that didn't matter...you know these things come from Texas or some other state we cant help you. NEVER AGAIN will I have a bank that isn't reasonable when errors occur.

Online Application

Posted by: |

Not happy with this business. The online application process does not allow you to continue after they ask you to read and accept their disclosure page.



Health

Health Grade Components

Overall
FDIC Certificate #23498
Year Established1981
Employees1131
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD0.54%
Return on Equity - YTD4.08%
Annual Interest Income$149.6MM
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$5.60B$4.76B
LoansQ2 2020vs Q2 2019$4.39B$3.81B
DepositsQ2 2020vs Q2 2019$4.11B$3.68B
Equity CapitalQ2 2020vs Q2 2019$717.3MM$690.8MM
Loan Loss AllowanceQ2 2020vs Q2 2019$54.6MM$29.4MM
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$52.7MM$29.2MM
Real Estate OwnedQ2 2020vs Q2 2019$2.0MM$3.4MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not TBK Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

TBK Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%--Savings Account
0.15%--Red Apple Savings Account
0.15%--Christmas Club
0.05%--Premier HSA
0.05%--IRA Savings

TBK Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%*$100k*-Money Market Account
OTHER TIERS: 0.05% Up to $35k | 0.10% $35k - $100k

TBK Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$100k*-AIM Checking
OTHER TIERS: 0.05% Up to $35k | 0.10% $35k - $100k
0.20%*$100k*-Business Interest
OTHER TIERS: 0.10% Up to $100k

TBK Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$10k-12 Month CD
0.50%$10k-18 Month CD
0.50%$10k-60 Month CD
0.45%$10k-48 Month CD
0.40%$10k-6 Month CD
0.40%$10k-24 Month CD
0.40%$10k-36 Month CD
0.40%$500-30 Month CD
0.20%$10k-3 Month CD

TBK Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.50%$10k-12 Month IRA
0.50%$10k-18 Month IRA
0.50%$10k-60 Month IRA
0.45%$10k-48 Month IRA
0.40%$10k-6 Month IRA
0.40%$10k-24 Month IRA
0.40%$10k-36 Month IRA
0.40%$500-30 Month IRA
0.20%$10k-3 Month IRA
Locations

Availability



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