TBK Bank is headquartered in Dallas and is the 15th largest bank in the state of Texas. It is also the 241st largest bank in the nation. It was established in 1981 and as of September of 2018, it had grown to 1,116 employees at 65 locations. TBK Bank has an A+ health rating.
Accidents happen, lost my wallet and over night someone snagged it up. The next morning there were fraudulent charges on my account. The TBK Bank was steadfast in helping me with my issue. The customer agent Michelle showed the BEST customer service i have ever seen. She was quick to relate and show sympathy for my current situation. I cannot thank her enough.
"It's easy to make a buck. It's a lot tougher to make a difference."
I just spent 45 minutes with my local branch because they took money out of my account to pay something that I did not authorize. Them to do as I did not have sufficient funds. It therefore sent me into a overdraft. Then they continued to charge me overdraft every 5 days. It took longer than that for the letter to even get to me. I was in the process of closing the account. The bank manager was of no help. The best help I can be to anyone else is do not use this facility for any kind of banking they are of no help whatsoever
I have never been so sorry as the day TBK took over our bank. I had been banking at the same location for 17 years and NEVER had an overdraft or any extra fees. They had treated several of my family members poorly so I was in the process of changing banks. I didn't realize the date of an automatic payment and I didn't have enough money in my account. My bad. I should have known..I received notice in the mail, went down next day to take care of it and they DOUBLED the fee because it had been too many days! I explained that I had just received the notice but that didn't matter...you know these things come from Texas or some other state we cant help you. NEVER AGAIN will I have a bank that isn't reasonable when errors occur.
|FDIC Certificate #||23498|
|Return on Assets - YTD||1.37%|
|Return on Equity - YTD||10.44%|
|Annual Interest Income||$185.6MM|
|Assets and Liabilities|
|Assets||Q3 2018vs Q3 2017||$4.50B$2.87B|
|Loans||Q3 2018vs Q3 2017||$3.47B$2.39B|
|Deposits||Q3 2018vs Q3 2017||$3.46B$2.10B|
|Equity Capital||Q3 2018vs Q3 2017||$648.4MM$354.0MM|
|Loan Loss Allowance||Q3 2018vs Q3 2017||$27.2MM$20.3MM|
|Unbacked Noncurrent Loans||Q3 2018vs Q3 2017||$28.3MM$22.8MM|
|Real Estate Owned||Q3 2018vs Q3 2017||$2.4MM$9.8MM|
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