TD Bank Reviews

Average Rating:
Based on 83 review


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on answering another comment of similar happening

chassee | 1 minute ago | Edit
Same thing happened to me on 2300 prud. div. check, When used money mortgage, auto insurance, cc,etc,, then they retroactively put 6 day hold. catastrophic damage, they bounce checks w/fees, all my recurring charges for livelihood bounced, They tell me not responsible,bylaws on new customers. Can't help, sorry, but will take off 3 bounces.(This comes with type of checking anyway)

Worse Bank Ever

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So i deposited a check the bank made $100 available to me my balance was zero . The next day i checked my account and the $100 was taken Back and my check is on this long hold for some reason and i can’t get answers .

Beware Of TD Bank.

I would give negative if I could. My TD checking account was locked since I tried to log in online using wrong password many times. I called the customer service line and see if they can help. They said they could not ID me on the phone and I had to go to the branch. The nearest branch was 3 hours away. I said I wanted to close my account but they said I still have to come in to the branch. I am a doctor and that day (6/21/19) I had to reschedule my patients and lost my income on that day plus had to drive 3 hours to and from the bank. When I went to the bank at Leesburg, VA, the bankers asked me why my account was locked and why I had to be physically here. They even said they did not know the reason and that is the top security. I told her what? I never owed any bank or even had any collection company called me. They made me feel like I am a criminal. They asked me about my previous address dated back for 10 years, my driver license, my bank statement from the other bank that I transfer to money from and make the copy of the other bank credit card, my SSN and also demand me to show my SSN card. Could all of these be done on email or phone when there is no difference at all whether you would ask me on the phone or see me in person? On top of that they made a copy of my other bank debit card. Is that not invading my security with the other bank? I had to download a statement from the other bank online account and email it to the banker's email address. Isn't that invading my security? That sounded fishy to me. Are they stealing my money? How could this be possible when every single bank has the option to recover your password or identify you on the phone or online. When I arrive to the branch it was almost closed and the headquarter was already closed so the banker could not close my account until my account was unlocked. I guess TD just want to keep your money for inconvenience. Imagine if you move to the west coast or foreign countries where there are no TD bank around. Why would they even advertise about online banking when it is not online at all. I will demand them to pay my gas and time I waste to drive back and forth and also emotional distress. This is just UNFAIR. I will tell all of my friends and whoever I know to stay away from TD bank.
Beware of TD bank, they want to take advantages of the customers who live overseas or in the area where no TD bank located.

Worst Bank Ever

They never can verify you. The most stupid bank I ever dealt. Don’t recommend to anyone.

They Make Everything Difficult

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I signed up to TD Bank in order to get a promotional 2.5 % interest rate. They told me all I had to do was to link my existing checking account and maintain a minimum balance. They made me run through so many hoops, I tried direct depositing the minimum balance, it stuck in the system for weeks. I went in person and they told me exactly the opposite of what the people on the phone did. Finally I ended up depositing using a different method and it finally worked. The manager at the TD bank apologized for the people in the office giving me incorrect information and assured me I would get the 2.5% interest rate. After a few months, I checked my savings and saw the interest rate was less than .3%. I called asking what happened, the support their told me that I didn't fulfill certain requirements when I went into the office and that they should have told me how to proceed. It seems like everything time I use this bank the in person locations say one thing and the support says another (support is always correct). Even small things the in person office gets wrong, like how to add a beneficiary. They told me I could do it online, only to find out that it can only be done in person. This bank makes everything difficult, I am really considering moving my money to a different bank regardless of this special promotion or not as the hoops they make you run through are ridiculous. They are also very sneaky with fees, and you have to read all the fine print. If you ask and do everything they say, all of a sudden there is some other kind of rule in order to qualify.

Bank Which Steals Your Money

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The worst bank ever. I called them a couple of years ago to get a new ATM card and they could not identify me. Their identification question was: "What was the day and month of your last deposit?" My last deposit happened 5 years before and I certainly could not remember the date. Since then, they started charging me $2 for a statement. I have a negative balance now and they are still charging me!

Worst Bank Ever

They hit you with so many fees even when your account is positive!!!! this is fucking ridiculous!

Good mobile banking

On mobile banking I love how easy to use and efficient this banking website is I see they had a update on this website for the TD bank and its even more easy to use but the TD bank in store they aren't good and are very unprofessional . More banks should have the same set up as the mobile banking that the TD bank has . It is easy to log in and see your balance how much you have pending and what places you bought from and the prices they were for. I think TD bank only did a good job on the online banking. Its much more easier to read your banking statements and other banking things online then bothering going in the store.

TD Bank Online Banking expeirience

I love TD Bank's online banking feature. It is easy to use, and very straightforward. I have a money market account which I use as a savings account to avoid certain penalty fees. This was due to rent payments at one time, and I have simply kept this account as is, as it serves my needs just fine. Besides that, using their online banking option for money transfers between my checking account and my money market (savings) is very simple to do online and it takes the hassle out of having to go to the bank. My Checking account began originally as a student checking account, since I opened up my account with them when I was in college and once I graduated they switched the account to have a fee and the need to maintain a minimum balance of $100. That had taken me off guard as there was no warning of the change from the bank, but all in all I have no complaints as moving forward things have been fine.

Easy Banking

TD bank's mobile application has made it very easy for me to manage my checking accounts. I begin by opening the app and am able to get in by using my finger print instead of having to type out the full password. I can view all of my accounts in one place. I am able to see exactly where my funds have been withdrawn to or deposited from on the app. I use the app everyday to monitor my funds to make sure nothing is wrong and that is very important to me. The easy monitoring makes my banking safe and accessible.

Online banking not up to 21st century

I am a customer of TD Bank, and have been for nearly ten years. They are one of only a few major banking institutions in my area, which is why I have been a customer for so long. I do not do so out of loyalty or preference for their services or rates, which are sub-par at best.
Recently TD Bank has launched an update to their website. This was done without notifying customers of the update, either via phone, email, or letter. This update has not been successful and has caused the online banking system to be inaccessible for 3+ business days. This has made banking impossible for customers unable to visit a branch in person to check balances, transfer amounts, or complete withdrawals and deposits. Not only did they fail to announce this possible interruption to their customers, but their customer service response has been to deny any interruptions and claim that each customer's experience must be due to some outside issue. The only reason I use this bank is to access direct deposits, and that is an option at many other banks and credit unions. This bank's only feature to me has been that is is more useful than a check sent in the mail, and now that is no longer the case.
Their methods of making money are to process deposits in the wrong order so that they can charge customers overdraft fees, also they advertise "overdraft protection" and remove it from the account without notifying the customer. These practices are disgusting and this bank should not even be allowed to operate on US soil.

Fraud Beware!

I tried to close my accounts and thought everything was settled. Several weeks later, I received a letter saying I had to pay some banking fees, which is weird because I thought I closed my accounts. I went to the bank and discovered a negative balance of $120, an amount which came out of nowhere, plus +$50 service fee. Unbelievable. The staff said they will resolve the matter, and that never happen. Very disappointed. Their ATMS don't work properly either; I tried to withdraw some cash, nothing came out, and guess what? Account balance deducted. Again, they said they'll do an investigation, which didn't happen and will never happen. Worst experience ever. This bank is a fraud.
In the end I had to pay them +$170 for nothing. It was such a waste. Seriously, avoid this bank at all cost.


I have been with this bank since it's existence in my town. I originally started with a local bank in 1972 and since then this bank has been absorbed by 2 banks before TD Bank. I've continued to be a happy customer with them ever since. Their customer service is outstanding and employees are very helpful. I use their online services weekly because it makes banking so much easier. I like the idea I can check my balance and activity daily. Makes my life easier. I presently have a checking and savings account with them. My family use to have business accounts with them, but we no longer have that business.

Overdraft Fees And Customer Service

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Whats happened to t.d. bank.? I used to love this bank .but now im ready to switch.they are no longer the most convenient bank. They overdrafted my account by 35 dollars because of the thanksgiving holiday .i went in to talk to a very rude women who i was being nice to but she already was on the defensive when we started talking she kept trying to explain what happened ,but it made no sense to me .but i told her since i never overdraft could you give me back my 35 dollars she said she couldn,t until 3 days from now.what!?anyway i left said thankyou then waited onthe phone for half an hour to talk to someone on the wow line.yea wow!when the woman finally picked up she was very nice gave me back my 35 dollars and said merry x was there next not even sure why the woman at the bank was so mean.good grief!anyway im looking for a new bank.there not like they were 5 years ago.

Terrible Place To Bank

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Inconsistent experience , delayed electronic deposits even after they send you an email saying they deposited the transfer , terrible customer service reps providing you false information , long lines at the branch, longer waiting time for phone services even when they call their center from the branch . All around THE MOST INCONVENIENT BANK !

A bank you can trust

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I love TD bank. I have had an account with them since I started college. Their mobile is great. I like that I can easily sign on with just a fingerprint. Any time that I have had an issue, I was able to get a hold of a customer service agent quickly and have my issue sorted out. There have even been times where I was charged a fee that I did not agree with and they were nice enough to waive the fee. They are the only bank I have dealt with where I feel like I am talking to actual humans who understand what their customers go through. Their online site makes checking my checking account really easily. I can easily transfer money and there are banks located near me.

A bank you can trust

I love TD bank. I have had an account with them since I started college. Their mobile is great. I like that I can easily sign on with just a fingerprint. Any time that I have had an issue, I was able to get a hold of a customer service agent quickly and have my issue sorted out. There have even been times where I was charged a fee that I did not agree with and they were nice enough to waive the fee. They are the only bank I have dealt with where I feel like I am talking to actual humans who understand what their customers go through. Their online site makes checking my checking account really easily. I can easily transfer money and there are banks located near me.

CDs and bonds at TD Bank

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I like to buy Certificates of Deposits through TD Bank because it provides a lot of information to compare. The online banking website allows you to search based on interest rate and maturity range, and they can be traded on the open market. The fees are not that bad compared to other banks, and the minimum purchase is set at $2,000, which is comparable to the competition. Buying a CD using this website gives me a wide variety of issuers to choose form, and it's nice to know that they can all be protected through insurance. One of the best things about this website is that it provided knowledgeable support through their fixed income specialist. You can call or email 24/7. You can also get easy access to your cash and won't pay ATM fees.

Very Poor Service

This bank really just doesn't care about its customers anymore. I had an issue that could've been resolved in less than two minutes but instead, let go on for 11 days! I couldn't even get a call back from the bank. Terrible!


TD Bank is a new local bank to our area. It has several branches around town. One of the best features of this bank is that it stays open late. You can make deposits after five in person or by using the ATM. It is also open a full day on Saturday while others in the area are not. The people at the bank are real friendly and ready to assist you with any problems you may have. One of the things I like about this bank is when you go in you are greeted friendly and asked how can we help you. You are not bombarded with all their offers, although there are brochures and a person there to advise you if needed.

Despite its bold claims that its customer service is "legendary," TD Bank's customer service is merely adequate

TD Banks' website does everything you'd expect a banking website to do. But that's entirely the problem. You can see your checkings and savings accounts as well as access your bank statements. However, retrieving your bank statements have been a nightmare from its ugly and clunky interface. Either TD Bank's website has no way to access customer service online or I could not find it. I'm going with the former. One cutting edge feature of TD Bank's desktop site is the option to disable overdraft protection. Like many banks, TD Bank has a system in place called overdraft protection that, contrary to its name, doesn't protect you at all and instead it rips you off for a number of small mistakes you may make. The ineptly named overdraft protection makes it so that the bank WILL allow you to perform transactions if they would send your balance below $0, but for every single transaction they will charge you $35 for, like, no reason. The website helped me disable this feature on all my savings and checkings account so that I don't get charged $35 for a $2 purchase if I happen to be close to a negative balance. TD bank's mobile website could only let me check my balance and it couldn't cash checks at the time I had it. It was entirely useless.

Customer Service

My experience with TD Bank has been pretty good. At first, I was a bit hesitant about it because the website seems a bit old. It is somewhat cumbersome and has an old look and feel about it. It results in many of the options of other banks being hard to find. Additionally, I didn't like that deposits and transfers are not immediately available. As you can tell, my experience was not strong. This all changed, however, when I needed help canceling a check and working with them to receive a promotional offer. First of all, the bank was open on a Saturday until 1 which was terrific. Second, the manager was friendly and canceled my check with no trouble. Then, she gave my wife some promotional material, describing how to take advantage of some other promotional offers even though I was already a customer. I could tell through my experience that the bank prides itself in positive customer relationships.

Very understanding when dealing with customers

I share a joint checking account with my wife and she shops a lot online via the wish app. The app is tied to our account and every time she buys something it is charged to our checking account. We have two checking accounts , one for bills and one for the wish app which was nearly empty. She bought a little bit too much and the account went into an overdraft status. Their overdraft fees are pretty unreasonable. If you go below 5$ , even if you pay up the amount the same day, you will still be charged 35 for the inconvenience. I find this totally unacceptable as there will be honest mistakes and it is punishing us for these honest mistakes. They charged us the $35 fee even though i paid 6$ that same day it overdrafted. I was pretty upset and emailed customer service about this issue and how it can be fixed because i was totally unfair. They sent me an email back that the overdraft regulations have changed and because it was my first time over drafting they will null the overdraft fee this one time. I was pleased with the experience and thanked them because of it and the fact that they understood my issue as a user of their bank was awesome. I immediately took off overdraft settings however , because they are not worth it.

TD Bank is pretty good

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I have been with TD Bank forever, even when it was Commerce Bank. I think, overall, TD is still one of the best banks in the area. All banks have charges and shady fees but I believe TD's to be some of the lowest. There are a lot of locations and their web experience is fast and easy. The main complaint I have is their change of overdraft fee policy. It used to be you had 24 hours to put money in your account to get the charges but now its automatic and a pretty high fee. Since I am no longer a poor college student, I don't really have this problem anymore but it is still scary.

Secaucus NJ Branch Is Horrible

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I was trying to open a checking account at the td branch in secaucus NJ (1262 Paterson Plank Rd, Secaucus, NJ 07094)
While I was waiting for one of the advisor I notest that the tellers were not busy with clients so I was asking them very politely a few questions about opening an account. They responded to me in a very mean way and made me feel like why should I bank here? A lady by the name Beta gave me a very bad attitude and she was very rude to me I just left the bank without seeing the advisor and I ended up opening my account in a different branch with a much better behavior from tellers. At the new branch I mentioned this bad experience with the branch manager and I was told that this is not the first time that they get complaints on the tellers from the secaucus nj branch.
Td bank is not a bad choice but depending what branch you are choosing (definitely not in Secaucus NJ)
Good luck!

friendly banking!

I personally have accounts at a few different banks. But of all of them, TD bank is my favorite. I find the longer hours especially nice due to my busy work life. It is open later than my other banks. I also find them to be friendly and professional. I went to Vegas and had an issue where my account/card was declined( had been frozen), a quick call to the customer service resolved this issue right away. It turned out they had frozen my account due to the activity being different. I was a little frustrated when the card was not working at first but realizing it was done as a protective measure I appreciated it. In the long run better safe than sorry. I really value that they are looking out for me as their valued customer.

Worst Bank Ever

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Let a non authorized person use my debit card with out pin for $300 then bounces checks for another $365 so one transaction cost me almost $700 no help no nothing they could care less give them there fees to bank you are really bad. Not a bank a bunch of thieves in my opinion. If I use my pin number it's paid once it's paid you can't go back and make it the same and bounce it you flawed td bank. I think you are all stealing and the more I talk to them the more I think it's true so stop running your mouth.

TD Bank Is Good, But Fees Are A Little High

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I love being a customer of TD Bank. They are always willing to answer questions on the website or on the phone. I love that they are open late on certain days and that you can deposit checks or cash in the ATM 24 hours a day. That is very convenient. I am happy with the service they provide and have been a customer for over 10 years. I do also like that they changed their overdraft policy as that would be the one reason that I would have switched banks. I will continue to be a customer of theirs for years to come. The one downside is the monthly maintenance fees and the fees if you use a different ATM (other than theirs). I think this is the norm across all banks though, so I don't think that it would help me much to switch based on this reason.

Lot Of Fees

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if you want to pay a lot of fees , this is the perfect bank

Terrible Experience

I have been a customer of TD for 2 years. Their bill payment system is still in the 19th century. You can't schedule a bill payment sooner then 4 business days in advance because they are physically send checks while other financial institutions pay bills electronically. Phone and online supports are useless. Had to close my 2 business accounts.

Dreadful Service!

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This bank is one that should be avoided. Dealing with them was a nightmare. Even my detailed complaint letter and a followup were not even responded to.

A few days after having received and started the use of their credit card the card no longer was accepted. TD had frozen the card with the only notification being a vague statement posted on the website.

This required a lengthy visit to the local branch and several days to resolve with much inconvenience and failed scheduled payments. Their followup was poor beyond belief.

I was also told that my complaint regarding not being contacted either by phone or by email that the account had been frozen would be “noted” and that “a response MAY be made”.

Finally, I registered a complaint that the response from the TD website’s “Ask Us Anything” was inappropriate. I twice asked the following two questions and received the answer below:

QUESTION # 1: Your password protocal is quite dated at 6-8 characters. Now-a-days, passwords far longer are being used!

QUESTION # 2:It appears that transaction and payment due alerts are only sent out to cell phones and not by regualr email. Is this correct?

RESPONSE: Unfortunately your submission did not meet our Writing & Community Guidelines and can't be posted at this time. Please try rewording your submissions or, for more information, refer to our Social Media Disclaimer.

The response was inappropriate because the question did not fall into any of the three rejection guidelines listed. The questions were 1) not personal, 2) not promotional and 3) not ‘rants or offensive or unproductive’.

I was advised in the telecon from the branch office that a representative from the “leadership department” would address the complaint and respond to me within “72 business hours”. How about that for a response! BTW, I have a top tier credit rating.

TD Bank review

I have been banking with TD Bank for several years. They were previously called "Commerce Bank". About 10 years ago, they became TD. My experience with them has been for the most part,positive. I have had no issues with direct deposit, and my money is always readily available. The only thing that I dislike are some of the fees. You you go below your minimum balance of 100 dollars, you are charged a fee. This happens frequently with many people. I only have a checking account with this bank. I used to have a savings account, but they recently required a monthly fee and require a minimum balance of 200 dollars. I do not agree with this.

Corporate banking

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My experience with this bank has not been positive. Fees seem ridiculous (in fact I was part of a class-action lawsuit for unethically high overdraft fees). At times when I've had issues bank staff have often seemed sympathetic and friendly but are apparently extremely limited in how they are able to work with customers to resolve issues. I've had customer service experiences where bank employees have basically admitted to me "You're right, it's awful, it seems unfair, but there's nothing I can do about it." Their web-site and on-line banking systems are user-friendly and easy to interface with. Bottom line, this is a typical large-corporation style bank, and while I've always been confidant that the bank is far more interested in profit than in helping me, I have generally been satisfied with bank employees, and with the web-site and on-line banking system.

TD... Best service

I have worked with a number of banks in my life and their manner and interactions can be quite horrific. TD has never pressured me to use more of their products than I choose to (I currently only have a checking account), and are always cordial to me when I interact with them. These are the things that are most important to me as a bank customer. In the 5+ years that I have been with this bank I have never been pressured to get a credit card or a savings account, which I do not want. Their fees are extremely reasonable as I have a student account and do not use out-of-network ATMs. In total I doubt i have accrued more than $50 in fees in my time with TD bank. Additionally, they have never complained to me that my balance was too low, or made me feel like I was less than a human being (something I cannot say for all other banks). Lastly, their tellers are always extremely pleasant to me when I go to see them. If the lines are not long, I prefer them over the ATM.

Worry bank in the work

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TD bank branch in Camden N.J is a joke. I had stopped by multiple times to be told that I had to talk to the same "person" for requesting a simple letter about my bank account longevity. After trying to meet the same "person" for like 2 weeks, finally she told me that the request has been missed and I have to place a new request! These guys are just playing and fooling people around. And all so TD Bank, This bank makes a living by charging overdraft fees, and charging to use their ATM cards just about anywhere! They also like to make money transfers when you don't even have the money in your account to another account - then charging you more overdraft fees. When I called to ask why they did this transfer, which, by the way, was done in reverse (I was trying to transfer money from another account to TD!), they called it a convenience to their customer. OMG, really? Instead, TD did the reverse, plunging my account into the negative. Payday for them - overdraft after overdraft! I even put the money back into the TD account, but no overdraft fees were removed. I am leaving this bank for good!

A bank that really puts customers first!

A couple of weeks ago my husband and I experienced the worst nightmare of our live together so far!! Our bank account was slapped with a levy. It literally took the wind out of us! We were left with nothing! Wiped out over night!! I can't begin to tell you what that feels like but I thought we would never be able to get through this. And this is when you want to have a bank who cares! Our attendant never once made us feel bad (like we needed to feel any worse). She explained what further complications might arise and took the time to help us work through this very difficult situation! We're so grateful to have had someone on our side through this monstrosity!

Can We Give Them A Zero Star Rating?

The first strike with TD was when I deposited a check for several thousand dollars. About 10 days later, I go to the Eatontown, NJ branch and try to get a cashiers check to make a purchase. I am told by the teller that someone posing as me came into the bank and already made that withdraw. I was naturally upset, asked for the branch manager, asked they freeze the account and the teller refuses to do so ignoring to take the next person in line. I have to stand by the service desks to wait for the branch manager to take inventory of branded giveaway items. I call the police to report the theft. When the police show up, TD finally decides to respond. And the theft, turned out the teller didn't know how to read the computer, the check deposit was out of state and had not cleared yet due to a holiday.

A year later, TD stole $10K from my account misappropriating money. They claimed that they had a court order. When I asked for documentation, they refused to provide it. I have my lawyer call them and he gets a writ of execution from a judge, but my name and social is not on it. Long story short, they screwed up again and I was ensnared in the legal system and it took 6 months to get the money back. In the meantime I opened up a new account elsewhere and just left the minimum in until the legal case resolved. I paid some larger bills and transferred money over time to shrink that $10K.

Eventually the account is down to under $100 and I close it entirely. Now I get a threatening collection letter that I owe then $47 and they will ban me from doing business with any other bank as well as threatening my credit.

I call them up at the number provided and you can't get to a live person. I call the number on the letterhead and it is to collection department. Evidently the bank needed additional information when I closed to account but never bothered to communicate that information so they have been accruing fees month after month. I told them I would gladly pay any fees prior to the date I closed the account, but would not pay any fees incurred because of their negligence. I asked for a detailed accounting of all fees and dates they were incurred. That's when the collection department said they would not close the account, they would not put in touch with someone who could correct the error, and threatened me with legal action over $47 (and by the way, they never gave me the remaining balance on that account when I closed it).

So this is still at a standoff because even if I pay the $47, they still refuse to consider the account closed and stop incurring fees. Talk about hijacking customers. Don't get involved with them.

Great bank to start off in

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In my dealing with this bank, I have established multiple accounts for my business (Checking and Savings). I found that the staff were quite knowledgeable and worked on analyzing my revenue streams against expenses to determine what bank account packages would offer me the most for what I am trying to achieve. In the end, I did sign up for their services and found the fact that my entire account was setup within 30 minutes, including getting an instant issue debit card was a huge plus. I love the late hours, which let me take checks I get in the mail or from other sources and deposit them with the teller if I dont opt for placing them within the ATM after hours. I'd be more than happy to be a customer of theirs again any day!

TD Bank Disappointment

I had a non over Draft fee account. They constantly told me my availability was different then it actually was. This caused me to over draft. I called constantly to tell them to not allow the transactions to process. From one transaction that wasn't posted caused me to bounce checks left and right. My account was over drawn by 300 dollars. I called to explain I didn't have a job right now so couldn't afford to have this happen. I asked them to close or put a hold on the account. They couldn't because I was not current. So over a two weeks I got fees after fees for not being current. I go to bank to take out christmas fund for food for my kids and find out they took my 400 to cover my checking. Leaving me still with a balance of 100 over drawn. Then the following week it was at 200 again. I had no choice to let it go without an deposits so they would close it automatically. I am disappointed on how just a $30 over draft left me with negative $800. I will never use TD bank again.

T D Bank

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I went to my local TD Bank to set up an account for my business, the branch manager himself helped me set up the account,

the whole process was quick and painless, he showed me how to access my account at any time 24-7 online and using my phone, TD is by far one of the best banks that I have ever used. I use Square to accept charges at my shop and have it linked to my TD account, I can access my info at any time to check balances, and transfer money to my personal account, which is from TD also.

The staff at the bank are always courteous and friendly anytime I have to go in for deposits or a withdraw.

Also there are many convenient locations in my area.

Great Experience

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My experience at TD Bank of Hatfield was great. I needed to open a bank account under my name only. All of the associates were busy so the bank manager on duty helped me personally. The entire process was very fluid. I had all my necessary documents for identification with me so he was very pleased. I did not want to have a checking account with a minimum balance requirement on my account. He set me up with a Simple checking account that did not require a minimum balance, just a few dollars for a maintenance fee applied monthly. He also advised me that, if I were to sign up for the paperless option, that the few would be reduced by two dollars. I downloaded the mobile application to my iPhone and did that immediately. This branch is very well equipped with a knowledgeable staff and I would recommend this to a friend.

Amazing bank

Although I would like to see more ATMS in town for this bank, the customer service is amazing, opening an account was like writing my name and no deposit required and you get a debit card on the spot. Their fees are not as bad as many of them and even if you fall into a rut they never close your bank account. I walk in there every two weeks and the usual reply was hey or nice to see you again. Their always truly friendly and very helpful. I don't think I have ever had better customer service any where.

The Worst Bank EVER!!

Had a horrible experience with the Vienna, VA branch from day one. Based on our online, telephone banking experience, which was worse than how we were treated at the branch, I can only assume it is a system wide problem. STAY AWAY!!

TD is a good bank

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TD bank is a overall good bank. The employees are very friendly and know what they're doing. The bank offers a free coin depositor (CoinStar) which is really helpful. The ATMs are easy to use and the mobile app and website are great. The only downfall is when using another ATM non TD Bank they charge a $3 fee on top of the fee already charged.

Worst Customer Service Ever.

I have been banking with this bank for 30 years they don't value long time customers. No customer service and not interested in helping fix problems. I will be closing my account there in the near future.

Very pleased!

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I have always had a wonderful banking experience at TD Bank! When I go and use the drive-thru, which I did often up until I (now) use their fee-free ATM services, I always was greeted with happy faces. My transactions always went smoothly in both drive-thru and in bank experiences. I absolutely love the ATM services where you can withdraw, deposit, and transfer funds. You can even deposit checks at the ATM which is extremely convenient, especially when you have long work hours that prohibit you from visiting the bank during open hours. Overall, I would recommend TD Bank to anyone!

Fees Upon Fees

I went there to close an account of about $1100 because of the complete bs service charge of $1.00 per month for paper statements. You would think they would want to ask me why I'm closing my account. Nope, just started the process. Asked if I wanted cash or a paper check, I asked for the check. After 10 min discussion with her colleague in the backroom, I am informed that the paper check will be an $8 charge. Really? Obviously went with cash. If I was taking out $40,000, I would bring a suitcase and ask for all $5s instead of paying them $8. Don't get lured in by their extended open hours, a great bank that was Commerce is no longer a friend of the little guy.

TD Bank Experience

They rearranged deposits and debts in order to charge a fee to my account. Closed three accounts Bye Bye.



TD Bank West Roxbury MA

Wonder what TD stands for? Try Terrible Decision;Think Disaster; or Taking Dollars. This bank has outrageous fees and and policies designed to take from customers as many as they can. The most egregious is that they hold deposits past when they have cleared the issuing bank causing overdrafts and more fees. Don't try talking to their manager unless you ant to be insulted and badgered for even raising the issue. their attitude is that they are their doing you a big favor. IF you have a choice, choose another bank. Chartered banks in Massachusetts give lowere fees toseniors by law. A list is on the web site of the Banking Divison of the site.

Inconvienent Bank

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Just had my first overdraft ever at TD Bank on my checking account. My fault for not reading the fine print on how they changed their electronic bill pay system. the balance does not include any checks that have been sent through bill pay. the trick form TD Bank is that you do not know who, and who does not, accept electronic payments. they are now saying that most companies only accept paper checks. to make a long story short, my ($32.00) oversight cost me $175 in charges. Spoke with Nioka and she escalated to supervisor Peggy. Neither of which were very compasionate. because of this sheer lack of customer service, being treated "like a human", and now the most inconvienent bak in north america, i will be going elswhere. I will stop in and get as many pens as i wish. they say you can take them for free!

They Are A Joke In A Half

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I had an acct when it was called Commerce 3 yars ago and closed it out with them...then I get a statement that the acct is neg 182$ I dont know how with a closed acct. In what I thought I resloved the issue, turns into a call from the collection agency saying I owe them 945$, and thats was the first agency I received 3 different amounts from 3 agencies. I recently called them and they told me I owe them 521$ on a closed acct, if they didn't know they are not getting anything from me believe that.


This bank has been my bank for over 10 years - and recently has decided that they would rather charge me over   $ 500 in fees between 2 accounts - savings and checking - (Saving transfers to cover checking overdraft) then to retain a long-time customer. I have written to them requesting assistance and their customer service does nothing to make the customer happy !!!!! Closing ALL my accounts and will encourage ALL family and friends to do the same!!!!!!!! Wish I didnt even have to give them one star for this to post!!!!

HORRIBLE Customer Service, Shady Fee System, Unannounced Changes To Terms. AVOID.

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Absolutely HORRIBLE customer service, shady fee systems, and unannounced changes of terms.  And "Mike," specifically, is condescending, insulting, and half the reason I'm closing my bank account with TD

In short, my account was wrongly charged without my consent, which caused it to drop below $100.  This triggered a $14 fee.

When I called and explained the situation completely calmly, "Mike" refused to reverse the fee even though it was obviously not my fault.  When I (still completely calmly) told him that I would be closing my account in that case, he said he "doesn't respond to threats" and that he understands "that it can be emotional" but that this is his policy.  He then proceeded to tell me (yes, attempted to authoritatively TELL me) that I will open a regular savings account and pay $3.99 a month to have the account open.

1.  "Emotional?"  Because I'm a woman, this must be an "emotional" problem rather than one of fairness, as though I'm a "hysterical woman" and he clearly knows best.  Pure sexism, because I never once raised my voice.  Actually, cold clean logic dictates that if one bank is charging me unfair fees for someone else's error, it would save me money to switch to a better bank that won't.

2.  $3.99 per month for the privilege of holding my money?  That was the first point at which I showed any emotion - I laughed at him.

In closing?  Avoid TD at all costs.  There are much better banks and credit unions (that didn't receive a $347 million dollar bailout of our tax dollars like TD did, by the way) that won't quietly slip new fees into the terms and hit you with them liberally, then be rude and condescending when you dare to question them.

Of all the people I know who opened an account with them because of their convenient location, I'm the last one left with an account.  They obviously aren't interested in keeping their current customers, so I'll be opening a new account with People's tomorrow.

5-Star Health Rating???

Definitely NOT from its customer reviews, that's for damn sure.  Can only be from its bulging coffers overflowing with money from the fees they charge their customers.  TD Bank is a poor shadow of Commerce Bank way back when.  Their policy is to be DEAF, DUMB, and BLIND to their customers' happiness with their service.  As long as they can continue charging and collecting the insane fees, they will be healthy.



Dishonest Credit Card Proceedures

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I was told if I transferred my balance from other credit cards I would get 0% interest for the first year.  I was told I would have to pay 3% interest on the transferred balance, which is normal.  This 3% interest is normally added to the transferred balance.  So the bank manager of the Fair Haven, NJ bank, Michael, took my information and put it on the computer to request a balance transfer of about 9,000.00.  I was expecting my first bill to be about $100.00.  You can image my surprise when my first bill was $466.00!  THEY PUT THE 3% TRANSFER FEE ON MY FIRST PAYMENT!!!! How many people can afford an extra bill of $366.00? I had to borrow money to pay my first bill!  I was never told this would happen.  I have done this several times before, and I have never had a credit card company put this charge on the first bill.  The balance transfer fee is always added on the credit card balance.  When I called the credit card company and my bank they did not do anything to correct the problem.  They said the information was in the fine print.  I said I never saw the fine print because it was done through the bank manager of Fair Haven, NJ, WHO NEVER DISCLOSED THIS TO ME!  Long story short, they did not care.  Just pay it I was told.  This bank's service has gone right down the drain.  I feel like I was tricked into transferring my credit cards to the so they could get this fee up front.  I could have transferred this amount to many other companies (I checked) and NOT paid this up-front fee, my credit rating is very good. I don't know how they are allowed to get away with this.  It should be illegal.

The rest of you people should BEWARE OF THIS BANK. 

“Bank Mismanaged My Account- I Wouldn't Trust TD Bank With Your Money”

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I switched from Wells Fargo to TD Bank because of some unsettling corporate and social issues with Wells Fargo (ie political lobbying). But my experience with TD was very poor. There were several careless mistakes made by the bank- errors in deposit amounts, personal checks made out to the wrong address, banking fees. Many of mistakes were corrected after pursuing the errors, but a few were never corrected and customer service was entirely unhelpful in resolving these issues.

I probably would not entrust my money to TD Bank given their carelessness and poor customer service.

Worst Bank Ever

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I will never recommend TD bank to anyone including my enemies. If you want your money to just disappear this is the bank to put it in. Never have I had my register and bank statement come even close, and go figure my bank statement always had a lot less than my register. Even bringing my register and bank statement into the bank and showing every transaction matching up the bank people had no answer why my account always seemed to be missing money. Their fees change from month to month even if your balance is the same. They even charge your accounts other fees, and don't even tell you they did it what it was for or why they did it. The customer service department well in a nut shell you will get bounced around to about 5 or more people then end up at someones voice mail and they will never call you back. I don't want to give this bank 1 star because that is giving them to much credit.



I just want to share my bad experience and the nightmare that TDBANK is giving me...!!!...I got a call from TDBank Fraud Department telling me that one of TDBank’s Employees gave out my personal information (Name, Address, Social Security Number and Account Number ) without my consent to an unauthorized party...The Customer Service Representative at Fraud Department ( Named Ms. Stacy) whom I spoke with, told me that this happened “mistakenly or in purposely ” 

I am very concerned about this situation and, I cannot believe that such Financial Institution can have such inexperience employees working and handling such sensitive information. Ms. Stacy tried to calm me down telling me that this “It Might Happened” and that this situation is under investigation, but it was too late because at the beginning of our conversation she clearly said, “That it happened”.

I am in state of shock to know that my personal information is out there in some criminal’s hand, and this is issue is causing such state of  Intranquility and anxiety to me.  I can not believe that this institution doesn’t has the proper security systems and resources to protects the identity of their customers and, I am demanding to have more information about this issue in what happened and how this happened. 

Obviously TDBank don't know how to handle your personal information..How is possible this kind of leak!!!..This issue is creating such of state of anxiety and paranoid to my persona and I've been calling and sending letters to get a response in How this Happened and When...and all that they tell me that is "under investigation"...This is Scary!!!


TD Bank Customer Service Complaints

Nasty employees are usually just nasty dispositioned people, you come across them everywhere and you don't have to tolerate them. If you approached them with a reasonable attitude and they treated you disrespectfully you need to report them.  Start with a complaint to the local manager to give them a chance to fix their problem at a local level and if that doesn't help escalate it to the corporate level. It sometimes takes some searching to find the corporate complaint department contact info but make the effort to find it and make the call or write the letter. No company wants an employee that is alienating their customers and at the corporate level they're not going to be swayed by friendship with the problem person, if that person is out of line they will correct the issue.  I was at first not so thrilled with TD Bank when they acquired my bank of 15 years because I lost my free checking and all the free services I had because they chose a generic account for all the customers when they acquired them.  I went into the bank and talked to them and they found a different account type that was closer to what I'd had before. I still have to maintain the $100 balance to avoid service charges and I mostly am able to do that but if it drops below $100 and I get charged a fee, that's really my fault, not theirs so I can't get upset with them if it happens. You have to do some research to find the bank that offers the convenience and services you need at an affordable price for you and you need to read that paperwork you get so you know what your terms and conditions are so you're not surprised by unexpected fees.

TD Bank Steals Fro Customers

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TD Bank has on several occasions signed me up for overdraft "protection" without my consent. They have told me that they have a right to do this, as well as to re-order debits so as to maximize fees. I am not alone in being a victim of their practice of charging overdraft fees on occasions when I was not overdrawn. In fact, No matter how careful you are about never over spending, you will fall into their trap of ever increasing fees and penalties. Avoid TD Bank at all costs.

I Paid Loan Shark Rates For Atm Fees For The Calendar Year 2011.Whom Is Mass Can I Call To Try To Receoup Some Of My Losses???

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I am still awaiting a settlement foe the most fees I have ever been charged for ATM, and other fees. TD Bank, steer clear of them!!!

Bank Refuses To Give You Your Own Money Back

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We have spent The last 6 months trying to get our money back from this bank only to be lied to and given the run around. We sent an official bank check to pay an out of state bill and the check never reached it's destination. We waited the appropriate 90 days to file the right paperwork so we could get our money back. After waiting 2 weeks we we're told the money was pending in our account so we waited an additional 2 weeks and the money was still pending. After calling the bank to find out what happened they told us that they would send us a check. We waited another 3 weeks no check. We then started dealing with the branche's bank manager who gave us a bank gift card only to find out there was no money on the gift card. We we're then told they we're "investigating" where the money went. We are still waiting and now have contacted the occ and attorney general who have both told us that this particular bank does not feel they are responsible for replacing their own official bank checks.

WORST Costumer Service...They Steal Your Money After You Close An Account!

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Firstly, they nickel and dime you with all these little hidden fee's and surcharges they don't bother telling you about. 

Secondly, I made an online payment and closed my account the following week after it was shown my payment had gone thru. Couple weeks later I'm getting calls from my credit card company informing me I never made my payment. Turns out TD BANK has this ludicrus rule whereas if you close your account within so many weeks of making any online payments they hold those funds in limbo. Of course they never told me this, or bothered to tell me how to get my money back.

I was promised I'd recieve a check in the mail for my money they stole. Never came. After 6 phone calls and being put on hold for over an hour, I'm still waiting to find out where the hell my money is. 

The people who work at the call centers are polite, but are as thick as two planks. One hand doesn't know what the other hand is doing.

This is America's most UN-convienant bank...I'm pretty sure that sign in the lobby is just covering up a hole in the wall.


Bad Break Up

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I feel like I just can't trust this institution with my hard earned money. Rude customer service representatives. Not to make a blanket statement, because I have had a few genuinely nice reps... but the few are FAR BETWEEN. Their rediculous "over-draft" fees drained my life's savings. I'm a student and a waitress that works over 40 hours a week and maintains a B+ average. My money may not be much, but I work damn hard for it. I have absolutely no interest in investing my future earnings with this joke of a bank. I've gotten the impression that they do NOT value their patrons. So, little do they know... my small earnings will not be the only account they will be losing. I just so happen to have friends and family that have had similar experiences. We are sincerely offended by you TD Bank. Our relationship is over and I am left hurt, penniless and avidly effected. I feel a little bit lost and confused. This was my first bank... will I ever use a bank again? Who can I trust. This has been nothing but a bad break-up. If you were a man: then this lover's tale will end with a vintage "oldie but goodie" slap in your face! Your a bounder and a cad I will huff as I make my dramatic exit. 

Mishandling Of Funds And Refusal To Turn Bank Records To Me

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Fees On Top Of Fees...

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They are charging fees on top of fees, causing my account to go into a negative amount.

Tdbank - Advantages And Disadvantages

The advantages of TDBank are: it is open seven days a week and closes later than other banks, and it offers a checking account with a minimum balance of $100 without monthly fees. The disadvantages are: there aren't as many branches, so it's harder to find an ATM (this is changing, as the bank grows and grows), and I personally prefer the online interface of CHASE and Citibank. Also, the main reason I had originally signed up with this bank is now obsolete. TDBank used to not charge you to use other banks' ATM's. I felt that this was really humane, as banks are really trying to get over now, just like the airlines. Unfortunately, TDBank is like all other banks now in this respect. Incidentally, TDBank is somewhat connected to TDCanadaTrust, so you can use each bank's ATM's without extra charge while in the U.S. or Canada. The connection stops there, though, as Canada's strict banking laws make it impossible to link your accounts between the two countries. I had really bad experiences banking in Canada; a U.S. check takes a month to clear. I think this must apply to all Canadian banks, though. TDBank is known for its free pens and lollipops, as well as a machine you can put all of your pennies into.

Bank Refused To Add Me On My Husband's Account

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Yesterday my husband added me on his TD Bank account in Tenafly, NJ however Robert Pease, the Assistant Manager never gave us any copies of our new paperwork.  When I asked him for copies he said that he had another customer and apologized for his bank teller's behavior from the previous day in which she was innapropriately loud with my personal information in the bank.  Today, he called me up and told me that he canot add me on my husband's bank account even though he requested this and we already signed the paperwork.  He gave no reason as to why and told me that his Manager was not in or able to speak to me.

Bad Banking By TD

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It was very good when it was commerce bank. TD reduced number of employees, making you wait on queue for ever. Also start charging on ATM's, which was free with commerce. They bought, and are killing, a good bank.

TD Bank - The Bank Of FEES

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When I first opened my account I was told it was a free checking account. I quickly learned that it is "free" unless your balance is under $100 during any point in your statement cycle. I've incurred this $15 fee a few times because I use my TD bank account as an extra account. I have automatic deposit set up which always covers in the event that my balance is under $100 but that does not matter at this institution. Even if your ending balance is over $100, you will get a $15 fee for going under during statement cycle. I also have a shared account with a family member which has a nice balance. When I called to speak with customer service I was told I could change my checking account to one that will only charge $3.99/mo. Are you out of your mind? I will not give 4% of my account to anyone, I'd rather take this account to PNC with my other accounts. I really felt this need to write this review for people who live paycheck to paycheck and would be greatly affected by the $15 fee. My suggestion is to go to your nearest PNC bank and open an account with them. I've had PNC for 4 years and I have never had any issues.

Poor Service

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With a Relationship Account requiring a combined balance of $20,000, they claim to reimburse ATM fees charged by other banks if they're used.  I've used it 3 times so far and in none of these instances did I receive a reimbursement.  The first time, I was told that I had to withdraw from my checking account rather than savings.  This was never disclosed before.  Then the next 2 times, I am not sure why I was not reimbursed!  After learning that I had to withdraw from savings, I did that.  I keep a min. balance of $20,000 also.  I inquired twice and was told someone would look into it but I never received any follow-up.  That is another issue.  In a few instances, I would be told that someone would call me.  These were separate items and there was no follow-through on their end.  I have not been pleased with their service at all.

TD Bank NOT America's Most Convenient Bank

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My father passed away at the end of last year. He had a loan with TD bank that he paid off, and therefore a zero balance. I just received a bill of his with a $20 annual fee. When I called to close the account and have the $20 taken off they wouldn't talk to me unless I send them all kinds of crap. REALLY?! It's $20!!!  Plus, I'm trying to CLOSE the account not use it. Thank you TD bank for making an already very emotional and difficult time that much harder! I wouldn't bank with them if they were the last place I could go to save myself from dying.

General Banking Experience

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I have an account at TD Bank and my experience at the branch at Hempstead Turnpike and Merrick Avenue in East Meadow has always been pleasant.  The tellers are pleasant and the platform staff,  professional and helpful. 

In NYC where I worked up until April of 2010, I thought the Harlem Branch was not adequately staffed.  The lines were too long.  If many customers are like me, they scramble to the bank at lunch hour to make a transaction;   waiting upwards of 10 minutes for service is not acceptable.  It may be wise to consider ramping up staffing during this time slot so as to alleviate overcrowding.  Nevertheless, even at this branch, the staff exhibits good proffessionalism.  

I Love Their Customer Service

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I only have a student checking account with them, so I can only speak to my experience with that.

Every time I've called TD Bank (previously BankNorth, when I signed up), they have answered my phone call RIGHT AWAY (no hold time at all!) and the person I talk to has been super helpful. In the past, they answered all my questions about using my bankcard while abroad, and I appreciated them for never making me wait to talk to a person.

In the present, I've moved the west coast, and no longer find it convenient to have a bank on the east coast. I can bank by mail, which I did once and was easy/no problems.

What makes me really happy though, is that I recently overdrew my account by several hundred dollars (wrote a rent check from the wrong check book). My account paid it and I was assessed overdraft fees, which were refunded within the same billing cycle. I didn't even have to ASK!

However, after I mailed my check in to cover the balance that I overdrew by, on my next statement, I was charged a "sustained overdraft fee." I called today to see if they could remove it, and my promptly answered phone call was met with a super friendly customer service rep, who basically refunded it, no questions asked. She even said that if I want to close the account, just to wait for the refund to go through then call back. WAY EASIER and FRIENDLIER than getting overdraft fees refunding from my other bank -- US Bank. All of this in less than a 5 minute phone call.

TD Bank, I will miss your friendly, responsive customer service. I am sad that you aren't on the west coast yet.

They Pride Theirselves In Having Legendary Service, But They Are On Average Typical

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TD Bank claims they can charge higher fees since they have legendary service, but the only justification I see is the longer hours than other banks. Even then, some of my community banks offer longer hours comparable to TD Bank's hours and provide much better account pricing (higher deposit rates, lower loan rates, lower fees). The quality of the employees range quite a lot. Some of them provide helpful advice, while some of them tell me stuff that I know is incorrect or does not make sense. My point is, there are better choices out there. Some of their stores may give doggie treats for those who have dogs, but that's all I really find that is different. Well, there are community banks that offer free k cup coffee as well as much better account pricing.

Surprise Fees And No Options

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I recently closed an account with this bank because of a surprise fee they tacked on. I had a simple checking account with TD that had a very low balance as it was not my primary account. I got my latest statement the other day and noticed a $15 maintenance fee. When I called to find out what this was for, I was met with a very nasty lady who told me that I should have read the pamphlet over a year ago. I was told that for the first year the checking account was free, then after that, if you don't keep a certain balance, you are charged $15 per month. I closed the account as soon as I found out about this. How can they get away with charging me for not having a certain amount in there?! It's as absurd as the $35 per item charge for not having enough money in the account to cover for the charge.


And that brings me to no options. I was never asked if I wanted to opt in or out of the overdraft protection services they offer. I also have an account with Sovereign bank and every time I called or went on their website I was asked if I wanted to opt in to the service. I stated no since I'd rather have my card declined than to pay the fees. TD does not do this and automatically opts their customers in. Over the course of one year this bank has made over $5000 from my husband and me in overdraft fees. That's more than some of my friend's paychecks who work part time in retail!

Reliable Bank!!

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The bank is open seven days a week which is a major plus. During the week, I work a lot so having the weekends to run banking errands are a sinch. Their customer service is also very helpful. After finding some unauthorized charges on my account and I called them immediately and they told me what I needed to do and I had a new account number and card within a week. They are situated in convenient locations nearby from home, which is also a major plus. All in all, I find this bank to be meeting my needs.

TD Bank Used To Be Good

I have always loved my local bank, which was Commerce Bank of NJ, PA, NY and FL. Very friendly and understanding customer service reps on the phone, and the people at the bank branch. When TD Bank ,NA announced they're acquiring Commerce in late 2007-2008, i thought things will be better for Toronto-Dominion Bank. There are much more branches now...ME, VT, NH, MA, CT , NY, NJ, PA, DE, MD, D.C., VA, and FL. Along Route 1 from MA to FL, you will find serveral TD Bank branches. Within each county, you can find numerous branches.  Each branch looks pretty much the same box bank.

Some areas that you may find advantageous or disadvantageous to TD Bank Personal Consumer Accounts:

Official Checks $4 fee; Gift Cards (visa) avail $25-$500 amounts $nofee; Incoming Wire (domestic & international) Free; Outgoing Wire-dom=$15; Outgoing Wire-int'l=$35; Stop Payment or ACH Revocation per item $25; Savings OverDraft Protection Transfer Fee (per daily transfer)=$5; Returned/Paid Item (NSF, Unavailable, Overdraft of savings or checking), per item=$35 (this fee applies to a max of 5 items per day per account); Cashed or Deposited Item Returned (per item)=$15; Sustained Overdraft Fee will be applied on the 10th consecutive business day of overdraft status=$20; Levy/Legal Order=$125; Safe Deposit Drilling=$150; Safe Deposit Lost Key=$25; Coin counting and Penny Arcade= free; Statements with check copies and/or deposit slips only=$5 each; Statements with check copies and deposit reconstructions=$25 each.


The drawbacks: AND THEY'RE BIG!

ValueChecking: no min bal; but each month they charge $3 +0.5 per check after first 8 per statement.

ConvenienceChecking: no min 1st 12 months; then $100 to avoid $15 monthly fee!

StudentChecking: awesome; no min, no fee.

PremierChecking: $2,500 min balance, and $25 fee per month if you dont maintain min bal.

RelationshipChecking: $20,000 combined deposit and/or outstanding loan balance (excludes mortgages) min.; else, $25 fee per month.

Personal Account Agreement states that they may accept, pay or charge to your account any item IN ANY ORDER THEY CHOOSE. This allowed them to process large $ amounts first, followed by ATM and debit card transactions as last. And, if you were short, overdraft fees kick in for each transaction that put you more negative. This was as of 06/2010 agreement.

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