TD Bank, National Association is headquartered in Wilmington and is the 2nd largest bank in the state of Delaware. It is also the 9th largest bank in the nation. It was established in 1852 and as of September of 2016, it had grown to 25,177 employees at 1,293 locations. TD Bank, National Association has an A health rating.
I personally have accounts at a few different banks. But of all of them, TD bank is my favorite. I find the longer hours especially nice due to my busy work life. It is open later than my other banks. I also find them to be friendly and professional. I went to Vegas and had an issue where my account/card was declined( had been frozen), a quick call to the customer service resolved this issue right away. It turned out they had frozen my account due to the activity being different. I was a little frustrated when the card was not working at first but realizing it was done as a protective measure I appreciated it. In the long run better safe than sorry. I really value that they are looking out for me as their valued customer.
I have been with TD Bank forever, even when it was Commerce Bank. I think, overall, TD is still one of the best banks in the area. All banks have charges and shady fees but I believe TD's to be some of the lowest. There are a lot of locations and their web experience is fast and easy. The main complaint I have is their change of overdraft fee policy. It used to be you had 24 hours to put money in your account to get the charges but now its automatic and a pretty high fee. Since I am no longer a poor college student, I don't really have this problem anymore but it is still scary.
I share a joint checking account with my wife and she shops a lot online via the wish app. The app is tied to our account and every time she buys something it is charged to our checking account. We have two checking accounts , one for bills and one for the wish app which was nearly empty. She bought a little bit too much and the account went into an overdraft status. Their overdraft fees are pretty unreasonable. If you go below 5$ , even if you pay up the amount the same day, you will still be charged 35 for the inconvenience. I find this totally unacceptable as there will be honest mistakes and it is punishing us for these honest mistakes. They charged us the $35 fee even though i paid 6$ that same day it overdrafted. I was pretty upset and emailed customer service about this issue and how it can be fixed because i was totally unfair. They sent me an email back that the overdraft regulations have changed and because it was my first time over drafting they will null the overdraft fee this one time. I was pleased with the experience and thanked them because of it and the fact that they understood my issue as a user of their bank was awesome. I immediately took off overdraft settings however , because they are not worth it.
When I first opened my account I was told it was a free checking account. I quickly learned that it is "free" unless your balance is under $100 during any point in your statement cycle. I've incurred this $15 fee a few times because I use my TD bank account as an extra account. I have automatic deposit set up which always covers in the event that my balance is under $100 but that does not matter at this institution. Even if your ending balance is over $100, you will get a $15 fee for going under during statement cycle. I also have a shared account with a family member which has a nice balance. When I called to speak with customer service I was told I could change my checking account to one that will only charge $3.99/mo. Are you out of your mind? I will not give 4% of my account to anyone, I'd rather take this account to PNC with my other accounts. I really felt this need to write this review for people who live paycheck to paycheck and would be greatly affected by the $15 fee. My suggestion is to go to your nearest PNC bank and open an account with them. I've had PNC for 4 years and I have never had any issues.
|FDIC Certificate #||18409|
|Return on Assets - YTD||0.52%|
|Return on Equity - YTD||3.9%|
|Annual Interest Income||$4.40B|
|Assets and Liabilities|
|Assets||Q3 2016vs Q3 2015||$264.5B$241.1B|
|Loans||Q3 2016vs Q3 2015||$132.7B$119.9B|
|Deposits||Q3 2016vs Q3 2015||$223.5B$202.3B|
|Equity Capital||Q3 2016vs Q3 2015||$34.69B$32.95B|
|Loan Loss Allowance||Q3 2016vs Q3 2015||$1.26B$1.09B|
|Unbacked Noncurrent Loans||Q3 2016vs Q3 2015||$1.64B$1.58B|
|Real Estate Owned||Q3 2016vs Q3 2015||$78.1MM$98.3MM|
Rates for TD Bank, National Association are currently being reviewed.