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Ever since TDECU had the president and ceo step down, it's no longer doing much for the community. And what the heck is a DEI director, and what for? To create division and fake issues in our communities? That very conspiracy they conjured up about the fake narrative of unequal treatment was ridiculous... up until now. They created it and it doesn't help anybody, it's harming everybody.
Do not do business with this completely unprofessional, dishonest, thieving company. Even with a court order, they have refused to return my deceased family member's very small account.
If you do business with TDECU...get out while you still have money. We just found out that someone took over $20,000 out of our account back in November. The Credit Union told me a store I had made a purchase at had been compromised but my account had not been affected. They immediately replaced my debit card when in fact it was my ATM card. When we discovered it they say they won't replace it because it was over 60 days. We had no idea there was a time limit on fraud. We have been members since 1981and have never had anything like this happen. It appears your money is not safe with them!
Basic member here with a 2nd chance account due to financial reasons..
I deposited my payroll checks every friday with no problems and my funds are cleared to go either the same day or the next. My account went negative over the weekend. No problem, let me deposit my check Monday, and I'll have the green light, right? NOPE.
TDECU randomly places a FOUR DAY HOLD on my check for God knows what without notifying me.
Ask the Bank Rep what the deal was.. Answer - "It's part of company policy." I talk to a Supervisor - they transfer me over to the department that verifies all deposits..
Their answer is - well, since your account went negative, your deposit will have to wait to be cleared once the hold is uplifted in 4 days. It's out of our hands.
TERRIBLE SERVICE. STAY AWAY FROM THIS SHIT HOLE.
i have had an account with tdecu for almost 10 years now. every month they charge an insufficent fund fee when my account is positive. EVERY. SINGLE. MONTH.
i used to be able to call someone direct and they would reverse it for me, because the account wasnt negative. but now that the person has transferred to a different position i cannot get anyone to look at it correctly. they tell me "it shows negative on my screen. we know you cannot see what we see."
i have a screenshot of it however i cannot attach it to this review.
SCAMMING ME OUT OF 32.00 EVERY SINGLE MONTH!!!!!!!
I have never in my 58 years gone through so much BS to simply open an account. I got so frustrated that I cancelled my application and instructed this CU to destroy all of my personal information.
Very bad business. AVOID!!
Don't waste your time unless you want a lot of aggravation from a listless and lazy staff. I am through with them forever.
What you've been with TDECU since 1980 but because of their changes we will be moving to another credit Union. We've had well over a million dollars in loans with TDECU and currently have more than a quarter of a million dollars borrowed from them. We currently have about one and a half times the income that we had when we secured our last loan with them yet now they will not loan of measly little $5,000. Not only were we never late we were always early on every single payment. With a near 800 credit score they have failed us as a member and we will never utilize their savings or CDs and definitely not secure alone with them again. They used to be the best banking institution by far than any other but when they lost their exclusivity they lost their benefits to members the had built this credit Union. They've opened lending up to those that lack creditworthiness yet their long-time members that have had tens of thousands and signature loans can no longer secure a loan. Personally I believe they're targeting conservatives in libertarians because those that call themselves the leaders of TDECU are definitely socialist left-leaning communistic thieves. Challenged me in court on this because I've been bringing it to their attention for years and they don't like it. How about the well over 10 million of members $ they give to the University of Houston by two alumni on TDECU board. We got nothing in return. They are thieves and crooks find another credit Union, any credit union and Latoya you cannot justify denying us a $5,000 loan. 791 fico! Anything they respond to about this review will be a lie and I look forward to proving it! So go ahead TDECU post something in response and see if I don't expose further illegalities, discrimination and the like!
I spent 3+ hours buying appliances for my new home at Best Buy. When paying, my debit card got declined because I exceeded my “daily limit.” To my surprise the team who authorizes limit increases only work during business hours. WTF! So, don’t plan on making large purchases after business hours or during weekends. I just lost four hours of my time because of their stupid security restrictions. From a member standpoint, TDECU FAILED providing the “amazing” customer service they take pride on. They’re INCAPABLE of delivering basic financial transactions. Don’t expect too much from them. I’m closing my account and going somewhere else.TDECU is a total DISASTER. The worst part is listening to the supervisor at the call center say “this isn’t the first time it happened to our members” I guess they don’t care about those upset members unable to make large purchases. STUPID. Go somewhere else, don’t bank with TDECU.
Customer Service is HORRENDOUS at TDECU. I’ve been waiting since June 20 to get the title to the car I paid off. After numerous phone calls & emails to resolve the problem, it’s obvious that no one at TDECU cares enough to help. I have gotten broken promises, been lied to, put on hold for up to 25 minutes, and given the royal run around. Do yourselves a favor and do business someplace else.