| 5 star: | (1) | |
| 4 star: | (0) | |
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| 1 star: | (5) |
They talked me into taking out a CD in November because they said that was their highest rate...the month of giving. Not true the rate went up almost double in Dec. I asked what the penalty was for early with drawl (before I took it out) and they told me not much only $100 to $200. Not true they wanted to take well over $3000 from my principal. 'Soon as Nov. rolls around I am out of there for good.
Their web service sucks too. You can never get on twice. When you call, they don't know how to help you either.
OK let's face it all banks are greedy pigs, but these guys stand alone. Not just for the fee's they impose (and there are many) Not just for the harassment (I have a mortgage and if my payment is ten minutes late i get phone bombed continuously) but mainly for the shitty attitude & letters and lack of customer service I've received for the last 20 yrs. Believe me if it wasn't so expensive to refinance my loan, I'd have fired them long ago.
I wish I could leave zero stars this Greedy scummy bank charged me overdraft fees while their bank WAS CLOSED during the hurricane. Then cut my debit card off preventing me from making a deposit. Stay far away from this lousy bank. In addition they have antiquated ATMs that do not work all the time. Just terrible .
Not helpful and very rude customer service. They can’t even unlock my card to be used overseas. I had to spend hours giving them all my information over the phone, and get promised its good to go. Only to discover that my card was declined again.
I lost so much time and patience with notoriously unprofessional service.
I am defiantly changing my bank.
Very friendly and very efficient service. Good promotions on checking accounts.