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518-377-3311
1 Sarnowski Drive
Glenville, NY 12302

TrustCo Bank is a New York-based institution that offers personal and commercial banking products and services, as well as financial planning advisors that provide guidance on insurance, trusts, retirement plans, etc.

As far as its personal banking side is concerned, TrustCo offers checking, savings, Money Market, and IRA accounts, as well as certificates of deposit (CDs). Its checking account offering has a minimum initial deposit, no monthly service charge and free direct deposit. Savings accounts offer customers the ability to earn interest on the money they deposit and there are savings accounts specifically designed for youth-aged and senior-aged citizens. Money market accounts are available that have minimum balance requirements and offer higher rates of interest based on account balances. CDs and IRAs are offered with term lengths ranging from 30 days to 5 years and have an initial minimum deposit requirement.

TrustCo Bank online banking provides customers with access to account management tools, up to 18 months of transaction history, Bill Pay, and e-statements. TrustCo Bank also features a rewards program in which customers can earn cash back by using a TrustCo Bank card. The bank is part of the Allpoint and Publix Super Market ATM networks that give free withdrawal access to its customers.

TrustCo Bank was established in 1925 as the Canajoharie Building, Savings and Loan Association. The bank changed its name once in 1997 before finally changing it to TrustCo Bank in 2002. It is chartered as a savings association and is headquartered in Glenville, New York, serving its customers through multiple branch locations.

Related Posts

2.00% APY 36-Month CD - Trustco Bank - 1/5/2018

Saw this at my Central FL branch. They also have branches in NY. 2.00% APY 36-month CD / IRA $500 minimum deposit

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Great Local Bank

We have banked with Trustco for over a decade. We used them for many services from savings accounts, checking accounts, home mortgages and home equity loans. For savings accounts we started when they still had passbook accounts. Today obviously everything is a statement account but the local branches are customer oriented and having a headquarters near where I live means you can reach executive staff or customer service very easily . Unlike larger banks they service the loans themselves locally. I know they are growing having acquired other entities or merged from our upstate NY are to FL but still they remain a locally run entity.

Excellent local bank

I have had a number of experiences with the bank including a savings account, a mortgage and an equity loan. Through each transaction I applied or functioned directly through a local branch . The local representatives are excellent. The service was fine. Any questions were answered quickly or through the local branch staff. If I needed a more upper level issue the Bank is based in Schenectady NY . I am in Albany NY

Could do some things better

This bank is just okay. My biggest complaint is that they have NO phone number on the back of their debit card, so if I have a problem, I cannot just call them. I mean, who doesn't put their phone number on their debit card? When I do find their phone number online and call, it has not always been satisfactory so I usually just have to go into the bank to handle the problem. A second problem I had was that I did not check my bank online very often, so when I was basically inactive for about a month and I would attempt to get online with them, I was told my password was invalid. After about the third month, I was ready to close it down. I had planned on switching all my accounts over to them, but decided against it. When I do go into the back the people are really nice and helpful.

Terrible Bank If You Are Not Local

Posted by: judyrfc | Jun 30, 2011

I moved to an area where there is no branch of Trustco anywhere nearby, so any kind of dealing with them has had to be through phone and snail mail.  It is the most backwards and frustratingly inconvenient banking I've ever had the displeasure of doing business with.  

Very inflexible methods of communication are used.  In the past (I've been with them over 11 years, not my choice) if they needed to communicate, it was only through mail, even though my phone number was in their records, but apparently dialing it was too much effort.  I've had to call numerous times to change my address (for the same residence).  

Any kind of dealings with them through snail mail has to be notarized, and then when you need them to reference said mail, it's a gigantic hassle.  As in "the manager isn't here, I can't find it".  Are you kidding me with this - does the manager keep mail on their physical body?  Is this 1930 that you have to rummage through a desk?  Needless to say, it's not at all a pleasure to deal with them and as soon as I can withdraw my money, I will cease doing business with them.  

I would love to give them just 1 star, but in person they were fine.  It's just that if you live in the current age, be prepared to take a dive in the past.

VIEW MORE REVIEWS

Health
B+

Health Grade Components

Overall
FDIC Certificate #31945
Year Established1925
Employees815
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.01%
Return on Equity - YTD11.44%
Annual Interest Income$125.9MM
Assets and Liabilities
AssetsQ3 2017vs Q3 2016$4.87B$4.81B
LoansQ3 2017vs Q3 2016$3.53B$3.34B
DepositsQ3 2017vs Q3 2016$4.17B$4.17B
Equity CapitalQ3 2017vs Q3 2016$440.8MM$422.6MM
Loan Loss AllowanceQ3 2017vs Q3 2016$44.1MM$44.0MM
Unbacked Noncurrent LoansQ3 2017vs Q3 2016$24.5MM$26.0MM
Real Estate OwnedQ3 2017vs Q3 2016$2.9MM$4.8MM
  User-submitted Promotions & Notices

This section lists recent deals, promotions and rate changes submitted by our community within the past 90 days. Always verify official rates and promotions with the bank or credit union.

2.00% APY 36-Month CD - Trustco Bank

blakeb   |  
Saw this at my Central FL branch. They also have branches in NY.

2.00% APY 36-month CD / IRA
$500 minimum deposit

Rates
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Always verify rates and promotions with the bank or credit union. We are not TrustCo Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

TrustCo Bank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%$200-Passbook Savings
0.10%$200-Statement Savings
0.10%$200-Home Town Savings

TrustCo Bank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.60%*$2m*-Money Market
OTHER TIERS: 0.10% Up to $15k | 0.15% $15k - $50k | 0.25% $50k - $100k | 0.30% $100k - $500k | 0.35% $500k - $2mm

TrustCo Bank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$500-Home Town Premier Checking

TrustCo Bank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$500-5 Year CD
2.00%$500-4 Year CD
2.00%$500-3 Year CD
1.40%$500-15 Month (New) CD Special
0.85%$500-8 Month (New) CD Special
0.25%$500-24 Month CD
0.25%$500-18 Month CD
0.25%$500-12 Month CD
0.05%$500-180 Day CD
0.05%$500-30 Day CD

TrustCo Bank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$500-3 Year IRA
2.00%$500-4 Year IRA
2.00%$500-5 Year IRA
1.40%$500-15 Month (New) IRA Special
0.85%$500-8 Month (New) CD Special
0.25%$500-12 Month IRA
0.25%$500-18 Month IRA
0.25%$500-24 Month IRA
0.05%$500-30 Day IRA
0.05%$500-180 Day IRA
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