TruWest Credit Union is headquartered in Tempe and is the 6th largest credit union in the state of Arizona. It is also the 289th largest credit union in the nation. It was established in 1952 and as of March of 2025, it had grown to 258 employees and 90,194 members at 12 locations. TruWest Credit Union's money market rates are 5X the national average, and it has a B+ health rating.
Field of Membership Restrictions
Membership in TruWest Credit Union is open to the following: (1) those who live or work, or own a business in Maricopa, Pima, Yavapai or Pinal counties in Arizona; (2) those who live, attend school or work in Williamson or Travis counties in Texas; (3) relatives of a current credit union member.
See current membership details
Solid Bankers For 30+ Years
I've had credit & deposit accounts at TruWest for 30+ years & they have been very solid. I'd like to see stronger financial health, but all of the branches have been very courteous & helpful. Standard web interface is has been very stable. Trivial complaints about mobile app functionality are nonsensical.
Truwest Is Truly The Worst!
Banking with TruWest Credit Union is anything but convenient. My auto loan is financed through them and before I opened a checking account with TruWest, transferring money into my account to pay my monthly bill was such a hassle. The mobile app doesn’t allow for transfers from outside institutions, and many times the website wouldn’t work for this either. I ended up opening a checking account with them for the ease of paying my bill, but it’s been anything but easy.
I signed up to earn the 3% monthly interest rate with their high yield checking. I wasn’t able to sign up for eStatements at the time I signed up for the account (a condition of earning 3%) and the online banking platform wasn’t allowing me to do it either. It took me 3 months and 2 calls into customer service to start seeing my benefits because I was having issues enrolling in eStatements.
The closest branch is an hour and 15 minutes away and I had to drive to the branch to deposit a large check to cover closing costs on my house. The teller informed me my funds would be available within 48-72 business hours. 5 business days later, the funds weren’t available and I couldn’t wire the money in time for closing. I called customer service and was told it could take up to a week for the funds to clear and the only way to clear them sooner was to physically go into a branch. I had to take the morning off work to drive back to the branch and have the funds cleared so I could get a cashiers check.
The most recent issue was having my debit card canceled while traveling. I used my debit card every day of my trip (in 5 different states) and it was apparently canceled on the 5th day, unbeknownst to me. I called when I returned home because I couldn’t use my debit card locally, and was informed it was cancelled due to fraudulent charges. I was also informed that they attempted to contact me 3 times and left a voicemail before cancelling the card. I was NEVER contacted and I have ZERO voicemails from anyone at TruWest or Visa attempting to confirm the “suspicious” charges. I am in the process of moving out of state and was informed I would need to order a new card which could take 7-10 business days to arrive. I asked to update my new address to make sure I received the card and was informed that I can’t do that over the phone for safety reasons. I had just provided my SSN, address, email address, and other information pertaining to my account over the phone to confirm my identity, but this has to be done through my online account for some reason. I was informed I could call back and request a new card (and provide all my info again) be sent to my new address. I will not have access to my funds until I get a new debit card or drive another 3 hours to withdraw cash.
There doesn’t seem to be any consistency with the branches, online banking, and customer service and it’s never clear which venue to seek out for help. The second I’m able to transfer my auto loan to another institution, I’ll be closing all of my accounts and never looking back!!
Banking Made Impossible
They are absolutely horrible and the customer service is even worse. When I financed my car, I called and was advised that I am unable to set up biweekly payments and unable to pay more than my monthly payment. I recently refinanced my car and they received an overpayment of $250, instead of issuing a check I was advised I would need to submit a wire transfer for funds. During this process I was notified of a $2.50 transfer fee (which is fine). The system added the fee to my transfer balance (making it reflect they are paying me to transfer not the other way around). Since 252.50 is what they tried to transfer to me (instead of 247.50) I was charged a $35 NSF twice. When I called in, I was told they couldn’t help me and my only option was to go to a branch location that is 3.5 hours away. I called back the next day and was told there is nothing they could do for me and the $70 would not be reversed by management. ABSOLUTELY HORRIBLE, clearly this bank does not care about their customers. Stay clear!
Worst Credit Union
I've been with them for 3 months and I've already had 3 problems with them. Customer service has promised me 3 different things each time I've had to call and all 3 times they've been wrong.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 63832 |
| Year Chartered | 1952 |
| Employees | 258 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.63% |
| Return on Equity - YTD | 7.49% |
| Annual Interest Income | $22.2MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $1.68B$1.81B |
| Loans | Q1 2025vs Q1 2024 | $1.27B$1.3B |
| Deposits | Q1 2025vs Q1 2024 | $1.49B$1.46B |
| Equity Capital | Q1 2025vs Q1 2024 | $137.5MM$124.9MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $12.3MM$12.1MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $4.8MM$6.5MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |
