TruWest Credit Union is headquartered in Tempe and is the 5th largest credit union in the state of Arizona. It is also the 252nd largest credit union in the nation. It was established in 1952 and as of March of 2019, it had grown to 254 employees and 90,890 members at 14 locations. TruWest Credit Union's CD rates are 2X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in TruWest Credit Union is open to the following: (1) those who live or work, or own a business in Maricopa, Pima, Yavapai or Pinal counties in Arizona; (2) those who live, attend school or work in Williamson or Travis counties in Texas; (3) relatives of a current credit union member.
See current membership details
Related Posts
6/6 - TruWest Credit Union (AZ/TX) Adds Limited-Time 11-Month CD
3/8 - TruWest CU (AZ/TX) Adds Limited-Time 14-Month CD
7/2 - Truwest 7-Mo CD Special In TX And AZ
6/9 - $250 Checking Bonus For Pima County Residents At Truwest Credit Union
4/13 - TruWest CU (AZ/TX) Debuts Limited-Time 9-Month CD
4/25/07 - 5.75% 11-Month IRA CD at an Arizona/Texas Credit Union is Back (TruWest)
4/14/07 - 5.75% 11-Month CD at an Arizona/Texas CU - IRA (TruWest).
1/6/07 - 5.75% 7-Month / 5.75% 11-Month CD at a TX/AZ CU (TruWest).
9/2/06 - 6% 6-Month / 6% 18-Month IRA CD at a AZ/TX CU (TruWest).
2/16/06 - 4.90% 8-Month CD at an AZ/TX CU
Smooth Experience Opening 19 Month CD 3.25%
Soft pull only, quick turnaround to open account, received a call from rep to answer questions and explain details. Deposited personal check in person at location and immediately showed up as funded. I was a member of this CU in the past and always had good experiences.
Great Credit Union
Truwest Credit Union has been a pleasure to work with compared to the larger traditional banks. I have had two car loans through Truwest and received great rates and a hassle free experience with both. I also have a checking account and savings account with Truwest and have never had any issues. While they may not have a lot of branches mine has always provided attentive and friendly service and they participate in shared banking. When my debit card was stolen they were quick to get me a replacement and refunded all false charges quickly and without a lot of red tape. They also opened a saving account for my five year old daughter and provided her with her own piggy bank. Whenever we go into the branch they are always excited to count her coins and ad them to her growing account. For a small credit union the service really cannot be beat by the larger traditional banks.
Not A Good Experience
Call center is not helpful, bank does not resolve issues, accessing money or accounts is complicated. I've been with the bank for a year and just recently one of the branches ATM machines ate $400 cash, I called to resolve the issue with the bank and was not helped at all. I was told different things from different people and now I'm out $400 until the ATM dispute goes through which could be up to 10 business days. Bill collectors are waiting. As soon as this issue is resolved we are pulling all of our money out and switching banks.
This Credit Union Is Not Member Friendly
This credit union is a bank, they have lost their way. There has been a total change in the way they do business - they are more concerned with ramming their way of doing business versus LISTENING to you.
Worst Banking Experience
I have banked with several institutions and TruWest Credit Union certainly wins the award for the worst in every aspect. I have yet to speak to a customer service representative who is not rude, demeaning, and not helpful. Calling to express concerns regarding the poor customer service served to be useless as the only "person" to answer was a voicemail and the effort to return my call was not put forth. This is not a "personal attack" but rather constructive criticism recommending that your "customer service" begin to do just that...actually serve the customer.
Data as of Q1 2019
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 63832 |
| Year Chartered | 1952 |
| Employees | 254 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.73% |
| Return on Equity - YTD | 7.51% |
| Annual Interest Income | $13.0MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2019vs Q1 2018 | $1.23B$1.06B |
| Loans | Q1 2019vs Q1 2018 | $1.03B$932.4MM |
| Deposits | Q1 2019vs Q1 2018 | $1.10B$935.0MM |
| Equity Capital | Q1 2019vs Q1 2018 | $116.5MM$108.2MM |
| Loan Loss Allowance | Q1 2019vs Q1 2018 | $5.1MM$4.2MM |
| Unbacked Noncurrent Loans | Q1 2019vs Q1 2018 | $2.2MM$1.8MM |
| Real Estate Owned | Q1 2019vs Q1 2018 | $0$0 |
Always verify rates and promotions with the bank or credit union. We are not TruWest Credit Union; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
TruWest Credit Union Savings Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 0.35% | - | - | IRA Savings | |
| 0.15% | - | - | Christmas Club | |
| 0.10% | $5 | - | Savings Account | |
| 0.10% | $5 | - | Select Savings | |
| 0.10% | $5 | - | Youth Savings | |
| 0.10% | $5 | - | Business Share Savings |
TruWest Credit Union Money Market Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS | |
|---|---|---|---|---|---|
| 0.80%* | $100k* | - | Money Market | ||
| OTHER TIERS: 0.10% → Up to $10k | 0.45% → $10k - $25k | 0.55% → $25k - $50k | 0.70% → $50k - $100k | |||||
TruWest Credit Union Checking Account Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 0.05% | - | - | Choice Checking | |
| 0.05% | - | - | Advantage 55 Checking | |
| 0.05% | - | - | Business Essential Checking | |
| 0.05% | - | - | Business Volume Checking |
TruWest Credit Union CD Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 2.00% | $500 | - | 12 Month CD | |
| 2.00% | $500 | - | 24 Month CD | |
| 2.00% | $500 | - | 36 Month CD | |
| 2.00% | $500 | - | 60 Month CD | |
| 1.75% | $500 | - | 6 Month CD |
TruWest Credit Union IRA Rates
| APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
|---|---|---|---|---|
| 2.00% | $500 | - | 12 Month IRA | |
| 2.00% | $500 | - | 24 Month IRA | |
| 2.00% | $500 | - | 36 Month IRA | |
| 2.00% | $500 | - | 60 Month IRA | |
| 1.75% | $500 | - | 6 Month IRA |
