TruWest Credit Union is headquartered in Tempe and is the 6th largest credit union in the state of Arizona. It is also the 293rd largest credit union in the nation. It was established in 1952 and as of September of 2020, it had grown to 245 employees and 93,897 members at 14 locations. TruWest Credit Union has an A health rating.
Field of Membership Restrictions
Membership in TruWest Credit Union is open to the following: (1) those who live or work, or own a business in Maricopa, Pima, Yavapai or Pinal counties in Arizona; (2) those who live, attend school or work in Williamson or Travis counties in Texas; (3) relatives of a current credit union member.
See current membership details
Related Posts
6/6 - TruWest Credit Union (AZ/TX) Adds Limited-Time 11-Month CD
3/8 - TruWest CU (AZ/TX) Adds Limited-Time 14-Month CD
7/2 - Truwest 7-Mo CD Special In TX And AZ
6/9 - $250 Checking Bonus For Pima County Residents At Truwest Credit Union
4/13 - TruWest CU (AZ/TX) Debuts Limited-Time 9-Month CD
4/25/07 - 5.75% 11-Month IRA CD at an Arizona/Texas Credit Union is Back (TruWest)
4/14/07 - 5.75% 11-Month CD at an Arizona/Texas CU - IRA (TruWest).
1/6/07 - 5.75% 7-Month / 5.75% 11-Month CD at a TX/AZ CU (TruWest).
9/2/06 - 6% 6-Month / 6% 18-Month IRA CD at a AZ/TX CU (TruWest).
2/16/06 - 4.90% 8-Month CD at an AZ/TX CU
Smooth Experience Opening 19 Month CD 3.25%
Soft pull only, quick turnaround to open account, received a call from rep to answer questions and explain details. Deposited personal check in person at location and immediately showed up as funded. I was a member of this CU in the past and always had good experiences.
Great Credit Union
Truwest Credit Union has been a pleasure to work with compared to the larger traditional banks. I have had two car loans through Truwest and received great rates and a hassle free experience with both. I also have a checking account and savings account with Truwest and have never had any issues. While they may not have a lot of branches mine has always provided attentive and friendly service and they participate in shared banking. When my debit card was stolen they were quick to get me a replacement and refunded all false charges quickly and without a lot of red tape. They also opened a saving account for my five year old daughter and provided her with her own piggy bank. Whenever we go into the branch they are always excited to count her coins and ad them to her growing account. For a small credit union the service really cannot be beat by the larger traditional banks.
Very Disappointed
I have been a TruWest member for many years, but have never been so disappointed with current service. I made contact via phone 2 weeks ago to obtain information on opening Youth Savings Accounts for my 4 grandsons. I was told at that time that to do so, I would need original (not copies) of EITHER birth certificates OR social security cards and would need to make an appointment at one of the branches to set up the accounts. After getting the birth certs from my son and setting up an appointment, I received a phone message stating that they are not setting up in-person accounts and I would have to do so online. I called to get the details and was told that I needed to email COPIES of the birth certs AND SS cards. Due to circumstances, two of the cards can not be obtained at this time and furthermore, I am not comfortable with sending such documents via email. As a result, I am seeking out another financial institute that really wants my business! I am even considering dropping my own savings and checking accounts with them!
Not A Good Experience
Call center is not helpful, bank does not resolve issues, accessing money or accounts is complicated. I've been with the bank for a year and just recently one of the branches ATM machines ate $400 cash, I called to resolve the issue with the bank and was not helped at all. I was told different things from different people and now I'm out $400 until the ATM dispute goes through which could be up to 10 business days. Bill collectors are waiting. As soon as this issue is resolved we are pulling all of our money out and switching banks.
This Credit Union Is Not Member Friendly
This credit union is a bank, they have lost their way. There has been a total change in the way they do business - they are more concerned with ramming their way of doing business versus LISTENING to you.
Worst Banking Experience
I have banked with several institutions and TruWest Credit Union certainly wins the award for the worst in every aspect. I have yet to speak to a customer service representative who is not rude, demeaning, and not helpful. Calling to express concerns regarding the poor customer service served to be useless as the only "person" to answer was a voicemail and the effort to return my call was not put forth. This is not a "personal attack" but rather constructive criticism recommending that your "customer service" begin to do just that...actually serve the customer.
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 63832 |
| Year Chartered | 1952 |
| Employees | 245 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.62% |
| Return on Equity - YTD | 6.08% |
| Annual Interest Income | $36.4MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $1.29B$1.19B |
| Loans | Q3 2020vs Q3 2019 | $995.7MM$1.03B |
| Deposits | Q3 2020vs Q3 2019 | $1.14B$1.05B |
| Equity Capital | Q3 2020vs Q3 2019 | $132.0MM$121.5MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $9.5MM$5.3MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $2.7MM$2.8MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |
