Truwest Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.60%	5-year CD	60 Month CD 1.85% - Synchrony Bank 60 Month CD
0.45%	1-year CD	12 Month CD 1.05% - Ally Bank High Yield 12-Month CD
0.10%	Savings	Select Savings 1.00% - Ally Bank Online Savings Account

View all Truwest Credit Union rates »

Overview / Commentary

www.truwest.org

480-441-5900

1667 N Priest Dr
Tempe, AZ 85281

Truwest Credit Union is headquartered in Tempe and is the 5^th largest credit union in the state of Arizona. It is also the 279^th largest credit union in the nation. It was established in 1952 and as of June of 2016, it had grown to 214 employees and 76,181 members at 13 locations. Truwest Credit Union has an A+ health rating.

Field of Membership Restrictions

TruWest Credit Union of Arizona is open to the residents, business owners and their employees, along with the people that maintain employment within the qualified locations of Arizona and Texas that are listed in detail on the credit union's official website, the current and retired employees of the credit union affiliated select employee groups/partner companies, and the family members of the current credit union members.
See current membership details

Truwest Is The WORST CU!

Posted by: CEOSelfEmployed | Aug 24, 2016

The worst Credit Union experiences at Tru West. They are disorganized and lack services because they protect themselves and not that of the customer. I pulled a car loan because of horrible services and lack of customer service etiquette. The policies are to protect themselves and they don't care about customers like Credit Unions are known for. I have account with Desert Schools and had accounts in past with AZ Federal (car loan) and One AZ (account) and all were about customers with par services. Tru West falls short in all area's and ratings are horrible which defines them. Look at turn over which says something about them grasping for ways to get it right and they keep failing. The worst...

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1

Worst Banking Experience

Posted by: adamemilie | Aug 5, 2011

I have banked with several institutions and TruWest Credit Union certainly wins the award for the worst in every aspect. I have yet to speak to a customer service representative who is not rude, demeaning, and not helpful. Calling to express concerns regarding the poor customer service served to be useless as the only "person" to answer was a voicemail and the effort to return my call was not put forth. This is not a "personal attack" but rather constructive criticism recommending that your "customer service" begin to do just that...actually serve the customer.

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16

Worst Bank Ever

Posted by: squirrel | Aug 23, 2013

I will never use them again. We have a car loan and their customer service is horrid. I'm glad I don't bank with them other than the car loan but based off of my experiences I will never, ever use them again.

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5

Not A Good Experience

Posted by: ccrensh3 | Jun 16, 2015

Call center is not helpful, bank does not resolve issues, accessing money or accounts is complicated. I've been with the bank for a year and just recently one of the branches ATM machines ate $400 cash, I called to resolve the issue with the bank and was not helped at all. I was told different things from different people and now I'm out $400 until the ATM dispute goes through which could be up to 10 business days. Bill collectors are waiting. As soon as this issue is resolved we are pulling all of our money out and switching banks.

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2

This Credit Union Is Not Member Friendly

Posted by: dbrown | Feb 20, 2014

This credit union is a bank, they have lost their way. There has been a total change in the way they do business - they are more concerned with ramming their way of doing business versus LISTENING to you.

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2

VERY UNPROFESSIONAL & DIFFICULT TO DEAL WITH

Posted by: Anonymous | Jan 28, 2012

I had "inherited" TWCU from a previous lender turning my truck loan over to them a couple years ago. We've always paid on time until recently due to certain financial setbacks. However, we were always able to get payment to them with late fees and square up to a current status. Recently, we went only a week late, and they prompted to make their rounds calling every reference # they had on file, and then CALLED AND HARASSED OUR NEIGHBORS (who are no where in our ref list)!! WHO DOES THAT? Recently, it had become such a nag fest with their agents constantly calling when we're ONLY a week late. We decided to stop it all and promptly traded in our vehicle for a much needed SUV. The dealer had set the deal up, guaranteeing payoff of the remainder. TWCU called this morning and the agent who I spoke with was very demeaning, intrusive, and rude. He basically told me I had to bring the truck back in and voluntary repossess...Wow! Really? Yeah, that's going to happen, buddy!

TWCU, you have received payment on this loan for all these years. We have met all your requirements and worked hard to meet you halfway. It's over now. If you want, go get your truck from the dealer. It's a shame that you are not able to conduct business professionally and treat your customers with respect, especially those that are impacted by this recession we're in. I was treated as a second rate citizen; I have good credit, make decent money, and have never been more than a month behind due to normal circumstances that average families go through. I'm so glad we can end this with you holding the short end, that's where you deserve to be.

BEWARE TWCU!! THEY SUCK YOU DRY, THEN BEAT YOU DOWN!!

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2

Health

A+

Data as of Q2 2016

Learn more about bank health

Health Grade Components

Overall
NCUA #	63832
Year Chartered	1952
Employees	214
Primary Regulator

Profit Margin
Return on Assets - YTD	0.4%
Return on Equity - YTD	3.75%
Annual Interest Income	$17.6MM

Assets and Liabilities
Assets	Q2 2016vs Q2 2015	$949.2MM$897.9MM
Loans	Q2 2016vs Q2 2015	$795.0MM$759.8MM
Deposits	Q2 2016vs Q2 2015	$838.0MM$787.4MM
Equity Capital	Q2 2016vs Q2 2015	$99.9MM$98.0MM
Loan Loss Allowance	Q2 2016vs Q2 2015	$3.8MM$4.0MM
Unbacked Noncurrent Loans	Q2 2016vs Q2 2015	$1.9MM$3.5MM
Real Estate Owned	Q2 2016vs Q2 2015	$448.00K$210.00K

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