My wife and I have been members of this credit union for well over 13 years. We have a joint checking and savings account, along with a separate savings account. Direct deposit and online banking is over 90% of our usage. Never have we had a problem with deposits or withdrawals, whether at an ATM or done via a mobile device.
Customer service is excellent, and the wait time on the phone for an agent is minimal. Their online automated system is also quite useful and efficient if you do not need to speak to a real person.
We have moved to a couple of different cities in 13 years, neither of which has had a local branch. This did not deter us in any way from using this credit union. As mentioned before, most of our banking is done online or via a mobile device.
APR on savings is bit low, and the overdraft fees can be high. However, no higher than any other institution.
I would and have always given my credit union a solid 9.5/10 rating, and will continue to do business with them.
Tyndal Federal Credit Union is one of the best banks around. When I used them, there was an incentive to open an account. They normally offer a free gift for opening an account. They were one of the 1st banks to waive ATM fees ,They reimbursed ATM fees .Their NSF fees are lower than the average bank. At the time, they also had the highest interest earning checking accounts around. I have never been wronged by TFCU, now both my children have accounts there.
For almost 2 years I have NSF fees every pay check. I had lost my good paying job and I begged them for help to get back on my feet and no help. So after 2 years I was able to get my account in the green. With Christmas more spending and I over drew my checking account. However I have a savings with money in it that would cover all the charges plus more that the charges should have came out of it. I was hit for not 1 not 2 but 4 NSF fees. I asked them for help explaining were the money was and everything. They replied our union did not make any mistakes and will not refund the fees. I will be taking my business else where. Anyone thinking about banking with Tyndall run. They are not as good as you think they are. BTW I have been a member for 24 years.
I've had an auto loan with TFCU since July, 2012. I remarried, and moved, so I contacted them to change my name and address on the loan docs, and get my registration updated. They convinced me to come into the branch, so they could talk to me about obtaining a lower interest rate on my auto loan. Once I make the trip to the branch, and sat thru the whole spiel about what they can do for me, I find out a lower interest rate is not available to me. Of course, it's 3 weeks later when they finally admit that fact to me. To make matters worse, when it is all said and done, my car payment was HIGHER. Then (insult to injury), they lost my registration. I started the process in mid-April. It is now the first of June, and I still do not have my updated registration. I do have a higher car payment, and I had to pay out almost $200 to get my information updated. I will never, ever use Tyndall Federal Credit Union for anything ever again.
While stationed there they were fine. But once we PCS'd they were uncooperative and condenscending! We have used their swervice for over 5 years and have been stationed over seas and stateside elsewhere and since we have left no issues have been resolved. I got to the point that I said ah whatever no big deal I rather not speak with them over the phone. But enough is enough! I will not be spoken to that way, They need to improve their customer service! Not everyone is out to get their money back. Some people understand they may have been at fault, but in no way is it okay for anyone to treat customers that way! And when the issue about their customer service was brought to their attention via secure messaging they didn't even address the issue. You may not care about little o me because I don't make the big bucks but customer service should be given to every CUSTOMER!!! If I could give no stars I would!
On sunday my cell phone sent me an email to let me know my payment had been processed and so I thought it strange that bank didn't show the payment as withdrawn. Today is thursday and I noticed I had been charged two NSF fees. Tyndall bank had been holding that cell phone payment since sunday which put a hold on my account for the amount. In the meantime, my electric bill came out. I had sufficient funds in the account but not according to the bank which cosiders the holding payment as already come out even though it has not cleared. So I was 4 dollars short on my electric bill. So the bank is now charging me two NSF fees for one overdraft. If the payment had come out as it should have 4 days ago I could have forseen the need to put 4 dollars into my account to cover the charge and to avoid 56 dollars in NSF fees.
Tyndall consistently holds payments and then doubly charges NSF fees. Technically, I was only short on one bill, not two, but I was charged two NSF fees. This practice can cause a snowball effect of insufficient funds by charging those NSF fees when there are sufficient funds in the account or should have been. And complaining doesn't do anything. Tyndall bank has set their system up to rob people of their money.
I took out a car loan with Tyndall FCU, and they required a draw against my checking for the monthly payments. I paid off the loan within 2-3 months and asked for my account to be closed. Instead of closing my account, they drew another $90 from my checking, but assured me the overpayment would be refunded. I waited for the refund and then forgot about it. In the meantime, Tyndall transferred the money to a "savings" account, and began drawing a $5 fee against my money because less than $100 was in the account. When I remembered the overpayment, Tyndall had eaten $25 of my money and refused to refund their "fees" for my overpayment. I went up the chain of command, all the way to the president, but they refused to refund my money. I have asked an attorney to file a claim in small claims court for the $25. He said that if anyone else has a similar complaint, I can file a class-action lawsuit. Please respond if you have had fees taken from your account after overpaying a loan. They had no right to transfer my money into another account and begin drawing "fees" to steal it.
The Certificate Advantage program consists of 5 separate Certificate Accounts with an equal dollar amount in each (minimum required deposit of $500 per Certificate):
a 1-Year Certificate, a 2-Year Certificate, a 3-Year Certificate, a 4-Year Certificate, and a 5-Year Certificate