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Even 3 years ago no one could tell me anything nagative about this Credit Union because my experience had been so good. I moved to a different state and the nightmare as ensued for the last year and a half. The level of service has gone straight down the tube and expect a lot of false promises or directions on how to resolve things that are completely inaccurate. I was most recently reported to Chexsystems for a open account that I have about 4 loans through. One being a signature loan with an open balance that could have been drafted. As they have drafted many other things without consent, but of course this one works in their favor. Do yourself a favor and don't bother! It isn't worth the headache and countless hours spent on the phone.
I tried to apply online and they would not accept a PO Box as a mailing address -- that is what the post office does-deliver mail. I supplied my physical address in the appication, which is differnt than my mailing address. I have this same situation with several other banks & cu's w/o any problems. I contacted ucfu by email regarding this issue 3 times ---NO repy. Nice 4 yr rate% but if they do not understand that a post office and mail are connected, I'm out.
They cannot process an ACH debit to fund a new CD. They require you open a $6 saving account with a credit card and once the savings account is open then you have to send an ACH credit into this savings account which could take up to a week since micro deposits would be required to link this account as an external account at the funding source bank.
This is archaic and a deal breaker so I didn’t open the account.
They Declined my membership and refunded my membership fee, stipulating that they filter out non Texas residents. This is contrary to the terms of membership stipulated by them, which outlines the central requisite of being a member of Consumer Counsel.
i also posted this in the forum, as I'm having a bit of a meltdown right now.
I opened a 5% CD at University FCU online last week, and was not given the option to add POD's.
I called in and was told by a rep that I could add them later, that all I had to do was send in a secure message. I did so, and unbelievably, this is what I got back:
"If you are adding the new beneficiaries to your CDs, they cannot be added until the date of maturity, 5/9/2024 and 2/24/2027. I see that Frank had been added to only the XX CD. For clarification, do you want to add the names listed in your email below on a certain CD or on your account too? Since the CDs have already been opened, beneficiaries cannot be added until the date of maturity. If you wish to add them now, we would have to close the CD, assess penalties, and then open the new CD adding the beneficiaries. Beneficiaries need to added at the time the CD is opened."
I mean, WOW! I called in, and was told the SAME thing by 3 different reps. They said it was in my disclosures.
The last disclosure I have from them clearly states I CAN add or change my POD's. The reps are saying this policy was changed last year.
I am trying to get a copy of that disclosure, but so far haven't gotten it...and it's NOT on the website.
I'm freaking out.
If I can't cover my CD's with POD's for NCUA coverage, I'll have to close my account and take the loss.
It's only been open a week, so I might lose principal over this. In addition, there also seems to be a problem now with adding Charities as POD's, it appears this may no longer be allowed.
I never would have opened this CD, had I not been assured I could add POD's.
Jumbo cd 60 months at signing offered 180 ewp and no penalty for removing interest. To my dismay that was changed dramatically. If you look at UFCU 60 month fees no mention of charges on ewp or withdraws on interest. So calling them I asked about my original agreement. Three times I called just to make sure it was correct. EWP for 60 month jumbo cd is complete loss of interest. Same goes for withdrawing partial interest accrued. Bogus. Have other CD’s at other CU’s over the years and this was the first to reverse their policies. They can I guess but
this account will be closed on maturity.