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University Federal Credit Union

University Federal Credit Union

Popular Accounts at this Credit Union

APYACCOUNT TYPEACCOUNT NAME
1.00%5-year CD60 Month Fixed CD
0.25%SavingsSavings
0.10%1-year CD12 Month Fixed CD

Overview / Commentary
512-467-8080
8303 N Mo Pac Expy
Austin, TX 78759-8501

University Federal Credit Union is headquartered in Austin and is the 8th largest credit union in the state of Texas. It is also the 104th largest credit union in the nation. It was established in 1936 and as of December of 2015, it had grown to 541 employees and 200,197 members at 20 locations. University Federal Credit Union's CD rates are 39% higher than the national average, and it has an A health rating.

Field of Membership Restrictions

Membership is open to anyone through joining the University of Texas Longhorn Foundation (one-time $20 donation). Membership is also open to those who are employed or attend a school, be employed by a company, or belong to an association in the field of membership.
See current membership details

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University Federal Credit Union

Posted by: DanielK | Jul 27, 2014

This credit union is based out of Austin, although it has locations in Galveston as well. I found the staff to be super friendly, nice and considerate. They really do seem more like they care about you than a typical bank, even though at the end of the day they are still a bank. I refinanced a few loans and ended up saving a lot. The only thing that was not very convenient was their mobile application and website. They worked fine but were not as convenient or had the same amenities as some other options, but it was only a minor problem.

Great Bank

Posted by: gbtexas | Aug 22, 2014

I have nothing but compliments for this c.u. I've had nothing but exceptionally good service from them. I would recommend University FCU to anyone, but especially to those who went to UT Austin and those who are or who have lived in Texas.

UFCU Is A Great Option If You're In Austin

Posted by: pfjoed | Feb 21, 2011

I primarily used UFCU when I was a student at UT. They have plenty of ATMs and several branches down around the UT campus. In all of my dealings with UFCU, I've found their customer service to be excellent. I have maintained an account with them over the years because it's easy to do and if I ever need a loan, they'll be one of the first places I look.

Advantages:
Lots of ATMs near UT's campus You can use the debit cards at other in-network credit union ATMs UFCU is not a big, for-profit bank. They don't look to rip you off in the same way Chase or BoA would. I'm told their loan terms are good, though I've never taken advantage of those myself. Great customer service Disadvantages:
Their ATM network--even when you include non-UCFU credit union ATMs--isn't huge All in all, I like UFCU quite a bit.

Worst Customer Service I've Ever Experienced With Any Financial Institution

Posted by: TimAlbre | May 31, 2013

I've been a member of UFCU for seven years, though I have had other financial institutions until recently.  They have my direct deposit, my new car auto loan, my credit card business.  They are the only financial institution I use right now.  

This is because I left Chase and a competitor credit union and took all that business to UFCU due to UFCU's amazing rates.  The previous reviewer is 100% right that wise customers avoid for profit banks like Chase and stick to credit unions.  I respectfully disagree with him about UFCU's service, aside from the loan rates.  1.3% auto loans if you qualify!  Wow!  6.9% credit cards!  Amazing!


Unfortunately, they have terrible customer service.  My 6.9% credit card is charging 9.9%.  Why?  I don't know.  I've never been late or gone anywhere near the max.  The paperwork says 6.9% and they promise they will fix it.  But they don't.  My mobile app is locked out... again!  I walked into the Guadalupe branch on the drag and asked them to fix it.  I have my driver's license and can prove who I am, but the loan officer sneered at me for asking and said I must fix this from the internet.  Do they not have internet service at their branch?  I guess not, because I left that branch with the problem unresolved.  Finally I did get it working a week later and could make my bill payments.  Next month, the website asked me what my favorite ice cream flavor is.  I had never answered that before so I thought it was establishing a security question.  Nope.  My wife had answered the question, and so when I guessed wrong, they locked me out of my own account.

I called their customer service and answered FIVE security questions correctly before they accepted I was who I was.  I don't know why they asked me the questions, because as soon as they were done they told me they wouldn't help me.  I need to go to the website to fix it.  They won't do it manually.  The only time they set that up is when you open the account, I guess.

That wasn't the case at Chase or the other credit union, where they would fix the problem even if that meant using their internet resources in their office.  UFCU's employees seem to be more interested in socializing with their coworkers, was the impression I got on multiple occasions.

This is very frustrating because I think I'm a model member of their institution.  I carry a balance, have never missed a payment, and do a ton of business with their products.  But when it's time for them to do their part, they just want me to fix it on the website... which is essentially delegating their customer service job to me.

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Health
A

Health Grade Components

Overall
NCUA #1367
Year Chartered1936
Employees541
Primary Regulator
Profit Margin
Return on Assets - YTD0.86%
Return on Equity - YTD10.34%
Annual Interest Income$68.8MM
Assets and Liabilities
AssetsQ4 2015vs Q4 2014$1.95B$1.77B
LoansQ4 2015vs Q4 2014$1.52B$1.37B
DepositsQ4 2015vs Q4 2014$1.74B$1.59B
Equity CapitalQ4 2015vs Q4 2014$160.8MM$144.0MM
Loan Loss AllowanceQ4 2015vs Q4 2014$8.5MM$7.8MM
Unbacked Noncurrent LoansQ4 2015vs Q4 2014$3.1MM$5.5MM
Real Estate OwnedQ4 2015vs Q4 2014$312.00K$645.00K
Rates
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

University Federal Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*$100*$2,500Savings
OTHER TIERS: 0.05% $2,500+
0.25%--Teen Savings
0.25%--Kidz Savings
0.25%$100-Variable Rate IRA
0.25%$100-Variable Rate Roth IRA
0.25%$100-Variable Rate CESA
0.25%*$100*$2,500Business Savings
OTHER TIERS: 0.05% $2,500+
0.25%$100-Premium Business Savings

University Federal Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*-$250kMoney Market w/ Member Rewards
OTHER TIERS: 0.05% $250k+
0.05%--Money Market

University Federal Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%-$500Teen Checking
0.05%$2,500-Premium Checking
0.05%$100-Premium Business Checking
0.01%$1k-Plus Checking

University Federal Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%*$100*$20k12 Month Early Saver CD
OTHER TIERS: 0.25% $20k+
1.00%$1k-60 Month Fixed CD
0.75%$1k-48 Month Fixed CD
0.50%$1k-36 Month Fixed CD
0.25%$1k-24 Month Fixed CD
0.10%$1k-12 Month Fixed CD
0.10%$1k-24 Month Fixed Step Up CD
0.05%$1k-3 Month Fixed CD
0.05%$1k-6 Month Fixed CD

University Federal Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.00%$1k-60 Month Fixed IRA
0.75%$1k-48 Month Fixed IRA
0.50%$1k-36 Month Fixed IRA
0.25%$1k-24 Month Fixed IRA
0.10%$1k-12 Month Fixed IRA
0.10%$1k-24 Month Step Up Fixed IRA
0.05%$1k-6 Month Fixed IRA
Locations

University Federal Credit Union has 20 locations. Click to view all University Federal Credit Union locations.