University Federal Credit Union

Popular Accounts at this Credit Union

APY	ACCOUNT TYPE	ACCOUNT NAME
1.00%	5-year CD	60 Month Fixed CD 2.25% - Bank of Internet USA 60 Month CD
0.25%	Savings	Savings 1.20% - Ally Bank Online Savings Account
0.10%	1-year CD	12 Month Fixed CD 1.50% - Ally Bank No Penalty 11-Month CD

View all University Federal Credit Union rates »

Overview / Commentary

www.ufcu.org

512-467-8080

8303 N Mo Pac Expy
Austin, TX 78759-8501

University Federal Credit Union is headquartered in Austin and is the 8^th largest credit union in the state of Texas. It is also the 103^rd largest credit union in the nation. It was established in 1936 and as of June of 2017, it had grown to 645 employees and 225,737 members at 22 locations. University Federal Credit Union has an A health rating.

Field of Membership Restrictions

Membership in University Federal Credit Union is open to anyone through joining the University of Texas Longhorn Foundation (one-time $20 donation). Membership is also open to the following: (1) faculty, staff and students of the University of Texas-Austin and University of Texas Medical Branch; (2) employees of eBay, Inc., Intel Corp. and over 200 Select Employer Groups; (3) members of Austin Technology Council, Texas Oil and Gas Association and other area organizations.
See current membership details

Solid bank with local support and flavor

Posted by: carisafitzgerald65 | Sep 10, 2017

I opened an account with this bank because I was looking to diversify the types of institutions I support - rather than the huge banks like Chase, Bank of America, etc., I wanted something like a credit union. This place is! It was extremely easy and affordable to open an account for myself. My partner and I also opened our first joint savings account there because I had such a good experience with my personal account. Anyone I've ever talked to on the phone is very courteous and knowledgeable. I'm unfamiliar with their mobile abilities since I don't use those too often - other than that, I'm happy with everything so far!

Comment

1

UFCU Is A Great Option If You're In Austin

Posted by: pfjoed | Feb 21, 2011

I primarily used UFCU when I was a student at UT. They have plenty of ATMs and several branches down around the UT campus. In all of my dealings with UFCU, I've found their customer service to be excellent. I have maintained an account with them over the years because it's easy to do and if I ever need a loan, they'll be one of the first places I look.

Advantages:
Lots of ATMs near UT's campus You can use the debit cards at other in-network credit union ATMs UFCU is not a big, for-profit bank. They don't look to rip you off in the same way Chase or BoA would. I'm told their loan terms are good, though I've never taken advantage of those myself. Great customer service Disadvantages:
Their ATM network--even when you include non-UCFU credit union ATMs--isn't huge All in all, I like UFCU quite a bit.

Comment

8

Slow Go To Get Money Out

Posted by: Anon456 | Aug 23, 2016

FYI - just had large CD mature.

Turns out ACH to external account is limited to $10K, and only 6 transactions per month.

They participate at shared branch, but limit is $25K plus fees.

OK - just mail a check. No problem-o, here's your bill for $3 for us to make out a check.

Not the end of the world, but I have not seen this at any other credit union.

You can avoid the fee IF you are local and go into a branch. Not an option for me.

Comment

1

Worst Customer Service I've Ever Experienced With Any Financial Institution

Posted by: TimAlbre | May 31, 2013

I've been a member of UFCU for seven years, though I have had other financial institutions until recently. They have my direct deposit, my new car auto loan, my credit card business. They are the only financial institution I use right now.

This is because I left Chase and a competitor credit union and took all that business to UFCU due to UFCU's amazing rates. The previous reviewer is 100% right that wise customers avoid for profit banks like Chase and stick to credit unions. I respectfully disagree with him about UFCU's service, aside from the loan rates. 1.3% auto loans if you qualify! Wow! 6.9% credit cards! Amazing!

Unfortunately, they have terrible customer service. My 6.9% credit card is charging 9.9%. Why? I don't know. I've never been late or gone anywhere near the max. The paperwork says 6.9% and they promise they will fix it. But they don't. My mobile app is locked out... again! I walked into the Guadalupe branch on the drag and asked them to fix it. I have my driver's license and can prove who I am, but the loan officer sneered at me for asking and said I must fix this from the internet. Do they not have internet service at their branch? I guess not, because I left that branch with the problem unresolved. Finally I did get it working a week later and could make my bill payments. Next month, the website asked me what my favorite ice cream flavor is. I had never answered that before so I thought it was establishing a security question. Nope. My wife had answered the question, and so when I guessed wrong, they locked me out of my own account.

I called their customer service and answered FIVE security questions correctly before they accepted I was who I was. I don't know why they asked me the questions, because as soon as they were done they told me they wouldn't help me. I need to go to the website to fix it. They won't do it manually. The only time they set that up is when you open the account, I guess.

That wasn't the case at Chase or the other credit union, where they would fix the problem even if that meant using their internet resources in their office. UFCU's employees seem to be more interested in socializing with their coworkers, was the impression I got on multiple occasions.

This is very frustrating because I think I'm a model member of their institution. I carry a balance, have never missed a payment, and do a ton of business with their products. But when it's time for them to do their part, they just want me to fix it on the website... which is essentially delegating their customer service job to me.

6

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Health

A

Data as of Q2 2017

Learn why bank health matters

Health Grade Components

Overall
NCUA #	1367
Year Chartered	1936
Employees	645
Primary Regulator

Profit Margin
Return on Assets - YTD	0.6%
Return on Equity - YTD	7.19%
Annual Interest Income	$39.1MM

Assets and Liabilities
Assets	Q2 2017vs Q2 2016	$2.21B$2.05B
Loans	Q2 2017vs Q2 2016	$1.89B$1.68B
Deposits	Q2 2017vs Q2 2016	$1.96B$1.84B
Equity Capital	Q2 2017vs Q2 2016	$182.9MM$168.9MM
Loan Loss Allowance	Q2 2017vs Q2 2016	$10.5MM$8.9MM
Unbacked Noncurrent Loans	Q2 2017vs Q2 2016	$3.8MM$3.5MM
Real Estate Owned	Q2 2017vs Q2 2016	$312.00K$312.00K

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