| 5 star: | (8) | |
| 4 star: | (2) | |
| 3 star: | (2) | |
| 2 star: | (4) | |
| 1 star: | (20) |
They’ve had some competitive rate short term CDs available the past couple years during the rate hikes. It was quick and easy to apply online. No problem with ACHing money in or out. Helpful and courteous customer service. Their money market accounts are yielding higher than the current CD rates. I might take out a money market account with them later on in light of the good experience I had with them in the past.
Horrible banking system. Their fund transfer takes forever even from their own accounts. Losing interest money. Not user friendly bank at all
We've been with VIO Bank for 2 and 1/2 years. Very pleased with their product.
This bank is just a fraud. I opened an account and falsely told me they would make 2 deposits to my linked account to fund it. WELL, NOTHING HAPPENED. No response to my email asking why. No link to my account...Now I am worried some fraudsters have my GOOD bank account info and anytime they will clean my account. Is it deceptive, fraudulent, incompetent, dysfunctional, illegal, abusive, unprofessional, perverted, a scam?
I think all of them.
A class action waiting.
This bank out of Oklahoma is the worst possible bank to do business with. It has taken me 5 days to get them to try and wire my money out.
They will take your money but good luck on trying to get it back. It is giving me anxiety as to whether this is another regional bank in trouble and is in the process of folding.
I have talked to their wiring representative at least 10 times today and I was assured that my money would be wired out today, but that did not happen.
Be very careful of dealing with this bank as all that glitters is not gold. This could end up being a source of frustration for you in getting your money back.
After this experience, I plan to close my account and will never do business with this bank again and that is assuming that they will stay in business.
After locking the online app password, I called customer service to reset it. That was my awful experience never had before with any banking. The VIO banking customer service was my first time. No customer service and make the customer feel bad to call in for help.
I spoke to the customer service representative called David or Dave. After I explained to him what I needed him to help me. He asked me to look for the welcome email that they sent when I opened my account because there is my account number attached in the email, and I can use it to reset my password on the app. I looked and I couldn’t find it, so I told him I might delete it a long time ago. So he said I shouldn’t deleted it in the first place. I was shocked that he would say that as a customer service representative. I tried to ignore what he said. Normally, customer service would say no problem I’ll be happy to assist you, and follow up with identifying your personal information, and send you a reset password link to your email address. That’s all. But, for this Representative he made it as hard as possible like he needs someone to release his daily anger or something. So, after he asked so many questions about my personal information. He had already found me on the computer but no…he still didn’t want to send me the link to my email or tell me my account number. He once again told me I shouldn’t delete the welcome email that they sent. Like he is telling me, “Now you make me work more” just because I deleted the VERY important email that I can’t help myself, and now I’ve to bother him to reset my password. So, I can’t hold this after the second time he said. I started to tell him that your job is to help the customers not blame the customers they need your help. I asked him if I would need to talk to the manager or someone else, but he ignored me. After I continued telling him how ridiculous he was as a customer service representative. He finally re-sent the welcome email, so I could have the account number to reset my password on the app. It wasn't that hard but he was trying to make it as hard as possible. He only needed to tell me my account number. What an idiot! He tried to make me feel bad for deleting the welcome email that now I made him work on. This idiot has some sort of mental abuse. He should be fired.
I'm looking for another online bank to transfer my funds. Crazy customer service, nonprofessional, and horrible.
Phone call: Jun 29, 2024
So I am looking for a good interest rate to put some money that I can access and not be locked into a CD. Vio online bank 5.4% interest money market savings I thought would be a good fit. Filled out all the information online and I get to the end and it says not accepted and to call. So here the BS part, I called and the customer service person says I am denied, it has nothing to do with my credit rating (which is excellent) but they use a system that other banks use and I am denied but I can apply again. I said you know why I am denied but you won't tell me is that correct? He say yes. WOW! REALLY? What type of moronic system is that?!
I have an account at Vio Bank and I am unable to access for the second time in the two months it’s been open I changed phone companies and the old company wouldn’t give me a port pin so I was forced to change my phone number. For two days I have called, I have gone to branches, I have provided everything to prove this is my new phone number, all verifies. Now it’s Friday at 5 and I can’t access MY MONEY and will have to cancel my vacation costing me thousands of dollars. DO NOT USE VIO BANK NONE OF THE REPS KNOW WHAT THEY NEED OR WHAT TO DO. And all they can do is laugh smugly because they are keeping me from my money
I've had a VIO account for about 4 months now. No problems transferring money in, or out. Twice I called customer service. But times I got a knowledgeable human with no wait.
I applied for an savings account online with this particular financial institution and was, ultimately, denied without a reason or explanation of why. It refused to release the reason(s) for denying the account application.Fortunately, I was able to open a similar type of high-yield savings account with a physical and brick and mortar financial institution with no hassles. Online institutions rely too heavily on public records and data sources to identify account applicants which are often inaccurate and unreliable. This could lead to mistaken identity and identity fraud. I would NOT recommend this particular financial institution for any type of financial products or services.
I already had a high-yield online account at Vio Bank when I saw their advertisement for an online high-yield account paying close to 5% APY. I transferred a chunk of money into my account. Once it had been there for a whole month, I clearly saw my interest was miniscule (1.10%). I called and they said my account was an old high-yield online account but not their newer product, Cornerstone, which was being advertised as over 5% apy. They transferred it effective the day I called, but I feel cheated. I had no way of knowing that my "high-yield" account was not the one advertised.
Absolutely disgusted with this bank. The interest rates have been rising for over a year and their site is advertising 4%+ yields, yet they were paying me a measly 1%. When I called them, they switched to 4.5% right away. This is a legitimate bank but they are not ethical, my other high yield saving account banks were raising the interest they were paying me to keep up with the Fed funds rate but not the Vio bank. They are just a bunch of old-fashioned crooks.
As of 4/1/23...
The good: Their savings rates are very good. Their customer service via phone support has also been quick to respond and very knowledgeable.
The bad: HORRIBLY made web service. And considering this IS online banking, one would think it would be a whole lot better.
Examples:
1) A deposit (external transfer) to your account doesn't give you a confirmation email. So I always take a screen print as proof and email it to myself.
2) A withdrawal from my account also doesn't make an email. Again, I take a screen shot.
3) If you exceed number of deposits in a month, the website doesn't stop you then and there. Instead you get an email a day later that your deposit failed -- which is quite alarming!
Simple, BASIC best practices that are not being followed. Get your act together!
Like most of us, I signed up for Vio hoping to capture the great interest rate. So once I confirmed my understanding of the min and max ACH transfers per day and per month, I decided to open an account. I usally do a small initial deposit for a hundred dollars just to confirm that the account gets created correctly and there is no funny business. I opened the account on 3/28 with a transfer from another account. On 3/29, my Vio account showed the transfer, but my avaiable balance remained at zero. Fast forward to today (4/5) I received my .04 cent interest at the end of March and my available balance is .04 cent...Eight days and counting, why is my initial deposit of $100 dollars still not available. Glad I did a test amount and did not deposit $250,000. Out of my portfolio, this makes Vio the slowest bank to resolve transfers. I will give it a few more days before placing a call. We shall see if this relationship improves. On the fence on this one.
I have had no problems with this bank. As a matter of fact they stood by their word with me. Awhile back I opened a CD account with them and I asked if I could still make deposits on the account and the rep told me yes. Based on that I went ahead and opened the CD account. Come to find out you cannot and so I wanted everything to go back to the same way it was before. They were telling me no that they cannot. When I told them that I was told I could continue to deposit and that if they would have said no, I would have not proceeded to open the CD. Supervisor calls me and tells me he is going to listen to the tapes of my call and will call me back. When they called me back they told me that I was correct. That it is clear on the call that I made the decision based on that information and that they would make everything the way it was again and offered me apologies. In the process they were so professional and nice to me they sealed my business for life. I totally recommend this bank for your savings needs.
I have been doing online banking with many different institutions over the years and I can say I am very pleased so far. I have read the other reviews about the application process pertaining to the challenge questions; if you have a problem answering one let the session time out and start over as this only takes a few minutes. Wire transfers and ACH transfers have been easy. Customer service is very important to me; whenever I call I am never on hold and the representatives are polite and helpful. There are banks that offer higher rates but I always call institutions several times to see what the wait times will be and how informative the people are. I am a rate chaser but I will sacrifice a bit of interest as I do not want to be on hold for over an hour or called back the next day. I do agree the website is a bit simple but I only care if it works properly.
The interfaces for both the website and mobile app were developed by a college kid with a shoestring budget. Good luck transferring FROM Vio bank. You will just get a message that your amount exceeds the limit. No explanation beyond that. Good luck trying to see your current interest rate. It is not there. Good luck trying to copy your account or routing numbers.
So this bank is not suitable for people who travel outside of US!
I have accounts with Merrill Lynch-$4myn and 5 other online banks-about $2myn. My credit score is 807. I opened account with Vio on January 22, 2023 and transferred $100,000 from one of my online banks. On January 23, 2023 Vio said they were closing my account. I don't know the reason but that's their business decision and fine with me. However what is not fine is that they would not START the return of my $100,000 deposit until one week later-that is today, February 2, 2023 and that it would be February 6 or February 7, before the $100,000 is returned to my other bank. I suggest that you go elsewhere-there are plenty of banks that will be happy to take your deposit.
So I had a savings account with them, but upon learning there’s a MMA account that pays more interest I called customer service. The rep was very efficient in converting my account to MMA. Been enjoying high rates ever since. Their rates may not be the highest, but they are consistently competitive. Sometimes they don’t update account with the newly advertised rate right away, I sent in a message and it got fixed same day. I will def keep this account for many years to come.
Just a quick note to commend VIO on it's customer service.
I understand banks create new accounts to obtain new funds....just a fact of banking life.
I had an older VIO bank account when they created a newer higher yield "Cornerstone" account.
I called VIO and IMMEDIATELY reached a CSR agent named Austin.
After good security determining my identity (which I highly like / want) Austin quickly converted my existing account to the newer high yield... same login, same joint owner, same ACH designations, same beneficiaries.
He even thought to double check my beneficiaries for me.
Easy Peasy...took maybe 5 minutes.
And furthermore, he was most cordial, friendly and professional. I thought I was back in the good old days of personal banking.
Thank you VIO and Austin.
Peter
I've too have had an account with Vio for years. I've too have never had an issue. And the few customer service calls I've made were handled very well. One thing to note... this bank offers a much higher and very competitive interest rate on their Money Market accounts vs. Savings account. They have become my primary bank for "savings". I couldn't be happier.
After reading all of the frustration other customers are having, why aren't new customers getting prepared. Before you even start, read the ENTIRE application process. Set aside time so that you won't be distracted. They set internal time clocks in between entries. Make sure you familiarize yourself with your credit report, because you will need to answer specific questions. I suggest applying on your computer at home rather than using your phone or tablet.
Be prepared and you too can enjoy a fantastic rate from an A+ Rated Bank.
This bank's application process is awful. I received denials time after time without ANY explanation. I have a 835 credit rating and have opened several other bank accounts this year to take advantage of increasing rates while staying within the FDIC protected limits. Twice I called the number that was provided to find out more information. They had absolutely nothing they could tell me and, in addition, they said no one at the bank was authorized to provide a reason. The application process is apparently run entirely by a backroom software program that clearly has significant problems.
I'll put my money in much better banks than this one.
Really hard to apply, they ask you ton of questions on past life and if you get one wrong they reject no explanation.
They screw up several times had to keep calling them. Their process is complete crap.
They stupid small limit on transfers, totally idiotic.
They make it incredible hard to write a wire transfer - online bank but they basically make you ride a horse to their data center, stand in line, get a signature from the pope himself.
Somehow they claim affiliation w MidFirst Bank - WTF Midfirst?
Total waste of time. Ass-hats.
I tried to open another account with Vio Bank, twice, and my application was denied both times. I called customer service and they couldn't tell me why. Now I get endless email asking me to verify my new account. I called customer service again to ask them to stop sending these email and got no satisfaction at all. They made me so mad I pulled all of my individual savings and the joint account my wife and I had together out and moved it to another bank.
I've had a Vio savings account for year. Now that interest rates are going up, all of my banks have raised their rates, with one exception: Vio. Rather than pass along higher rates to their existing customers, they established a new account that offers a far more competitive rate. In other words, Vio is screwing its existing customer in favor of luring in new customers. Not once did Vio contact me with information about this new Money Market account. I'm closing my account and opening a new account elsewhere.
Do not fall for VIO’s better interest rate because that is the only thing that is better everything else is WORSE. They also have a deceptive and unprofessional style of doing business. I opened an account online and had nothing but problems Some transactions were rejected without notice and without explanation. They are unable to solve the problems that THEY caused. When talking to them they give you contradictory or nonsensical explanations. Sometimes they simply refuse to give you any reason. They also refuse to give you their names to follow up or to connect you with a manager. They give you a PO Box for correspondence. They held our money hostage. I am still trying to see where my money is. I am afraid they collect unnecessary private information about their customers that can one day be used against you by these scammers or others that acquire it because of their incompetence. I think they will be out of business soon.
I opened an account with VIO the on line division of Midfirst Bank. It was fully funded by the end of April 2021. I signed onto my account May 28 2021 and saw there were 6 withdrawals made over a 2 week period ranging from $9000 to 9980 and totaling $58600, I notified them immediately and they told me to file a dispute which I did. About 2 weeks later they send me a letter saying the dispute was denied with no supporting documentation. I contact a supervisor at Midfirst and he tells me to file another dispute. I do it and I get a call saying they have recovered $16000 from the other bank, Sutton, and would deposit it into my account. I get a call at the end of the week saying they are still denying my dispute. They refuse to give me back my $42000 even though in their band disclosure it states if you are a victim of identity theft and something like this happens and you report it within 2 days your liability can be no more than $50.00. Then Fedex delivers to me a check for the balance of my money less the $42000 with a letter saying they are closing my account. If I were you and I found this out the hard way don't bank with Vioi Bank.
I've tried closing my account for nearly 2 years and they just keep it open and send me an email every month. It's amazing that anyone involved in banking can be as incompetent as these people are.
Imagine finding yourself out of the country during a global pandemic and no longer being able to access *even the home page* of your bank.
On the phone they let me know that access is "blocked outside the continental 48 states".
They literally told me I should just return to the US if I want to get my money out or close down my account. They can't help any other way.
Or "use a VPN". So is this a security feature? Or some kind of joke?
God help me if anything appears unusual when I do finally get access to this account again.
The savings rate is okay though, no doubt it won't be worth it.
While VIO offers a better interest rate than many, we were quite surprised by the stunningly antique style of doing business. We were closing on a house and went to do a wire transfer to the escrow company. Can't do it online. No digital form. Instead, we had to download a PDF with many fields and then manually send it in. It was then rejected because we use a digital signature (which we didn't). We then resubmitted it and were told that we needed to fill out yet another form and had to have it notarized. All this to do a wire transfer. At that point we weren't able to close on time. They held our money hostage. If I wanted to recreate Pony Express technology I would have bought a horse.
Apparently requires notarization for changes to accounts, readily done in most banks without that particular hassle. Also the credit rating (hard pull?) check that you do not want is not required for most other banks to open just deposit accounts. (Also beware California and other-state credit unions whacking savers that way.) Protecting depositors strongly against themselves, something I no longer have to accept.
Long hold times, pathetic customer service, and a horrible website make for a truly dreadful experience. Avoid this bank at all costs. They will take your money and refuse to help you with anything you need. Buyer beware!