| 5 star: | (0) | |
| 4 star: | (1) | |
| 3 star: | (0) | |
| 2 star: | (0) | |
| 1 star: | (18) |
Opened an account with them. Transferred money in via ACH. They put a 10 day hold on the funds. Asked them to release the funds and they refused. Wish I had read these reviews as it seems like others have had similar issues.
Reg CC AND Webster's own funds availability policies state electronic funds must be available within two business days. They are in clear violation of the law and do not seem to care.
I wish I had seen this thread before making my CD deposit with BrioDirect/ Webster bank. They are scamsters and the two reps I talked to looked for pretenses to not release my funds. The first guy Eric verified me with my SSN, address and last 4 of CD#. He then wanted to know the full CD#. I asked if it is located somewhere online that he can tell me, because I could see only last 4. Or he can verify me in another way. He refused to help and alleged that I was being hostile. I called again and spoke to someone called LL. She didnt need the full CD# to verify, but told me that she cant close my CD. Asked to send secure message through their portal, which I did. After 3 days, got a response that I will have to call.
I had to open an FDIC complaint. Still waiting for funds. it appears to me that Webster seems to running a scheme of coming up with names like BioDirect/ BrioAlto, advertising online for stellar rates, and then holding on to the CD for as long as unethically, but legally allowed.
I wish I had read these comments here opening my CD
They made my home purchasing process MISERABLE from the minute I signed my sales contract through the closing. Constantly waiting till the last minute for requests from underwriting and ZERO transparency about the process, deadlines, or what was specifically needed and when. I absolutely regret utilizing them.
Awful. They have a bank product call Brio Direct which borderline scammy. The fine print is full of gotchyas' and bank reps are poorly trained. I have $200k with them in a savings account and have to jump through many hoops to get the money out. Horrible.
I have never had an experience with an online bank worse than Webster. The title of this review should say it all. I honestly regret not visiting this site before opening a savings account with them. Moreover calling their customer service number is a waste of time and even worse is speaking to their very polite but ill informed employees.. And the performance of their website seems like it was designed and implemented by an 8 year old who is not good at games. In two words, stay away.
Just talk to a customer service ( 800 number) and asked him a simple question: how to write a comment on the check, using online banking. He needs to know my SSN. I asked him to identified me with a different questions. He refused. When I asked him how I identified him when I'll complaint, he said his name is Eric.
The worst customer service. Can you call it customer service?!?!
Webster Bank was a traditionally strong option for anyone living in CT (like me). I started banking with them as a young adult and over the years continued using their services as I got married, started a family, purchased a home, built a business, and so on. The bank's fees were always a little stiff, but fair if you considered the total value of their services. But after merging with Stirling Bank earlier this year, Webster has gone downhill very FAST.
Terrible (I mean TERRIBLE) customer service. Poorly trained, incompetent, and marginally professional. Without going into detail, suffice to say they "misplaced" $11k. Not into another one of my accounts, either. I immediately called my local branch and left a message for the acting manager, but did not get a call back after two voicemails. I later called a very helpful regional manager who was very apologetic who sorted things out, but it still took over one week - $11K!
The myriad of fees have grown significantly and many of them are flimsy at best. I discovered (3) $50 "inactivity" fees levied against (3) different accounts my wife and I had set up for our kids. Each account had less than $300 in it as we'd set up these basic 'passport savings' accounts so our kids could learn to save. And while paying my bills I noticed the first fee in my oldest son's account, then found the same fee in his younger brother's account, and another on in their sister's account. Worse yet, when I called the bank to understand the nature of this fee it took (3) representatives and 20 minutes to answer the question. Horrible.
I DO NOT recommend Webster Bank.
Where do I begin? Ok, for starters the ATMs are constantly out of order. Staff is less than helpful. I am referring to the Seymour Branch and the Ansonia branch. I found the Shelton branch to be reliable but I don't always have the time to go there. That being said, I plan to end my 49 Year history with this bank that has been declining rapidly through the years.
Horrible across the board - fees too high, customer service is the worst. They lie about everything
I banked with Webster Bank before it even became Webster Bank when it was Sterling and even before when it was Astoria Federal Savings. So almost 20 years. I made a one time mistake and received an overdraft fee. I was not notified I had an overdraft fee. I asked for it to be removed since it was a 1st time mistake and the employee Olga Ostrovsky said we don't remove overdraft fees with a cold and unfriendly attitude. I asked if anyone above her can help me and she said the branch manager would be the one who would be able to remove it. I called customer service and asked for branch manager Sandra Guzman to call me. She never did. I then went to another Webster bank location and asked for the overdraft fee to be removed and again was told by a much nicer young female employee that the branch manager would have to be the one to remove it. That branch manager is Donna Thompson and she was supposed to call me but also never did. Also it's not just a one time $35 fee, every week you don't pay another $35 get added on so by the time I noticed, I had an overdraft it was over $100. I would recommend not banking with Webster Bank. I closed all my accounts with Webster Bank because of this. Online banks are the better option since they give higher interest rates. I would think one of the benefits of an in person bank would be better customer service but not with the management and employees at Webster Bank. This bank will be absorbed by another bank in the near future if they continue to operate this way.
Honestly, it may be a good bank, but they have a mortgage lender named Donna Thompson who treated me like crap from the bottom of her shoe. She was referred by my realtor so I can get pre-approval for a single house. She seemed nice the 1st few days, then afterward, she will respond with "I'll call you back I'm with a customer". Which I thought I was too, but I guess not. After a week of her unprofessionalism crap, I had to let her know about herself and block her. She's forgetful, unorganized, and wash up. Such a waste of my valuable vacation. Never again!!
Worst online banking. Takes forever to get help via the customer service line. Changed my password last week and the system does not recognize it this week. Website keeps asking security questions that I never answered. When you get someone on the phone, they tell you to go to the bank to resolve an issue with your password!? I have no confidence that my information is secure. I am stuck with this terrible bank because a lousy local mortgage broker sold me one of their terrible mortgages. I regret this everyday.
I was promised 1/8th point off my home mortgage if I opened a Webster account. At the closing table I was told this was no longer available. While not devastating, just a horrible way to conduct business.
Realized an unauthorized charge was made to our account. Took over 72 hours to finally speak to someone, who at that point told Us we had to call back. It seems as They just expect Us to pay the charge. Will be pulling all my money out. Suggest the same. They have no Customer Over the weekend even when its fraud related......Suggest everyone pull their money out.
I have been a customer of what started out as Astoria Bank which was taken over by Sterling and now it is Webster. The local branch has two wonderful tellers but the rest of the meager staff are soerly wanting. Calls to their hotline are answered by a recordring which nobody answers even days later. If you hold on you can be left on for up to 30 minutes but no live person picks up. Tryng to leave a message on the HQ website is a joke, they will not accept yur questions or review citing that it is incorrect.
Trying to get my monthly online statement is a hit but mostly miss. They lock me out then I have to go to the local branch and when they call the techs they are told the account is locked out because they do not recognize me and need a copy of my drivers license, how many copies do they need?
Very unfriendly website they need to get a decent IT person to fix it. They also need to get some friendly customer service reps who care! I rate the bank on a scale of 1-5 as a one except for the two overworked tellers at the branch, they are great.
Please. if you want , we can join you in the lawsuit. This Bank is horrible. Hear my story: On saturday I had a balance of 29.60 and on monday morning I checked and it was the same. and at the same time another deposit was coming to my account for 5k, I transferred 29 dollars to my paypal. and they say Captial One credit card posted late causing my balance to go from -29.60 negative and then the the paypal transaction came through- resulting in double late fee (37 x 2 = 74) - I asked hi.. how do we believe that the Captial one came first or the paypal came first. They are saying - you have to believe us. No other way. What kin d of nonsense is this? - Big Robbery.
So I deposited $280 into a Webster Bank ATM in Ansonia CT. I get an error message with receipt but the ATM did not give me cash back. I go inside to inform tellers about Their ATM taking my money and not depositing it. To add insult to injury a male teller said that I was desperate for money! So , I explain the situation to a bank manager . He tells me that the ATM isn't owned by them so that company would have to investigate but gave me credit until investigation was done. I thought the drama was over , boy was i Wrong.
Three weeks later I'm lookng in my account online and notice a misc debit and it was them taking their money back. I called and the rep said that the ATM only recovered $80 . So they took their $200 back. They said they mailed me this information but they mailed it to an old address that I lived at almost 4 years ago. But they mailed my Debit card and all other bank literature to my current address which I used for signing up. This has been the worst experience ever with a bank . Nobody will help me. i don't know what to do ??