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ACCORDING TO THE NEWS, A Wells Fargo executive fired after being accused of urinating on elderly woman during flight (COPIED FROM FOX11 ONLINE NEWS)
Is Consumeraffair.com does not allow the negative feedback for the businesses paying membership? Then we post our reviews here.
This review about Wells Fargo bank is not more than what it is a public record published in the news
From my experience I rated Wells Fargo ZERO.
Here what are published in the news:
A Wells Fargo Vice President arrested for allegedly urinating on 72 Years old woman it is in all the news example: people.com, nytimes.com, washingtonpost.com, fox11online.com and most of the news.
Since the Recent CEO took office, Wells Fargo start going down the hill. to reduce his expenses, this bank fired the customer service and hired a contractor ECMO for the customer service and closed the branches. And now Wells Fargo is closing the customers' accounts because he does not have customer service enough to deal with all the existing accounts. Wells Fargo went out of control to a degree of pissing on the peoples. this is how the new Wells Fargo is operating until the CEO is replaced.
Read the news New about the urination of Wells Fargo in Washington post:
Wells Fargo VP fired, arrested for allegedly urinating on woman on flighthttps://nypost.com/2023/01/06/wells-fargo-vp-shankar-mishra-urinated-on-passenger-on-plane/
I obtained a Micro Center credit card through Wells Fargo in June 2024. I was able to set up an online account but can't access it because apparently Wells Fargo can't get an access code to me without sending it as a text message to a physical cell phone.
I'm 76 retired and don't have a cell phone. I do have a Google Voice account that acts exactly like a cell phone and can take text messages, but Wells Fargo refuses to use that. Every other bank I've dealt with will send access codes via email, voice phone call or Google Voice but not Wells Fargo. Despite multiple calls to their tech support nothing can get around this.
The irony is that to get the account authorized in the first place, they needed to send me an access code by email. This is ridiculous.
Don't bank with Wells Fargo.
DO NOT DO BUSINESS WITH THIS BANK!! I saw an ad on the internet that Wells Fargo was offering a $300 bonus for anyone opening a new checking account. Minimum deposit was $1,000. So, I opened the account online and was approved immediately. I entered the bonus code to receive $300 and entered my credit card for the initial $25 deposit. The bonus was confirmed.
The next day I wired $5,000 to my new Wells Fargo account (which cleared immediately.) The online instructions said the forms were filled out properly, and I should make an appointment at a local branch to show ID and order checks.
Within (2) days, I made the appointment with a loan officer. He said the bank received $5,000 and all he needed were two IDs. Then, I asked about the confirmed $300 bonus as a credit bonus to my account. Incredibly, he said, “you’re not entitled to the $300 because you didn’t send the initial deposit by direct debit. You received an email explaining this, and it was in the fine print, so we got you on a technicality – you’ve got to read the fine print.”
Meanwhile, I never received such an email, nor was I directed to send funds via direct debit. This was the scam, and the false justification for not crediting the bonus to my account.
I told him this was an unfair trade practice, and a typical trick (loophole) to justify not paying the $300 bonus. Then, I reminded him of the scams and criminal activity Wells Fargo had been charged with over the last several years.
For example, the Federal Trade Commission issued a 2021 press release with the headline, “Wells Fargo Agrees to Pay $3 Billion to Resolve Criminal and Civil Investigations into Sales Practices Involving the Opening of Millions of Accounts without Customer Authorization."
Additionally, the BBB in San Francisco (where the company is headquartered) states the following: BBB rating: F (no accreditation with BBB): Reason: Failure to respond to complaint(s) filed against business. Government action(s) against the business, 6,325 complaints over the last 3 years. Customer Reviews Score (1 worst/ 5 best): 1.05.
So, defrauding the public is nothing new to this bank. However, they just wanted to wiggle out of paying the $300 bonus with a pathetic, false excuse. True to their reputation, Wells Fargo is still preying on the public with false advertising.
Next, the “manager” came over and sternly directed the loan officer to “close this account immediately and return his deposit!!” She just bullied her way into the conversation in a pompous manner, would not listen to the details of the situation, nor attempt to resolve the matter amicably.
This manager is the consummate unprofessional: arrogant, rude, and contemptuous. She needs retraining and a lesson on how to treat customers. In fact, she did not even introduce herself nor offer any reason for closing the account. When I mentioned filing a complaint with the FTC – she just smiled and giggled. There is another complaint here about this manager as being "rude and brash."
This situation was avoidable. In terms of “receipt of funds” – there is no difference between a one-day wire-transfer and a direct deposit. Again, I did not receive instructions that a direct deposit was necessary. This is simply Wells Fargo playing “gotcha.”
Due to the manager’s lack of discernment, she believed it was worth losing a high-net worth client, rather than crediting the $300 bonus. Little did she know that I had a check for $15,000 to deposit that day and was going to speak to the brokerage rep about investments. This manager is obviously inexperienced, irrational, and woefully impulsive.
When I arrived home there was an email from the “Wells Fargo Resolution Team.” I called and spoke to a genuinely nice woman who wanted to hear what happened. After I finished speaking, she was outraged and said this is not the way Wells Fargo does business. She assigned a case number to the complaint and told me to expect a call in a few days. So now, we will see what happens.
Updated by user Jun 01, 2024
Response from Wells Fargo did not address the complaint.
Update:
Please see Well Fargo's response to my complaint from at bottom of page. My subsequent reply is at the top of page - thank you - Robert Waxman
To: Executive Resolution Team (Mia)
Re: Unacceptable response to my complaint
From: Robert Waxman, Ph.D.
Please understand that the response from Wells Fargo did not address ANY of my concerns that were included in my original BBB complaint.
In fact, the "executive resolution person" who was assigned to my case did not even speak to the individuals involved in the matter. Instead, this "executive" stated that the district manager "researched" the situation, and incorrectly advised her that I closed the account and did not qualify for the $300 bonus.
Both claims are absolutely UNTRUE. They are lying about what really happened and misrepresenting the facts. They have created their own "alternative" facts which is so common these days.
Simply stated, Wells Fargo is covering-up this incident by inventing outrageous untruths.
Major falsehood: The bank claims that I closed the account, when in fact, a frantic branch manager rushed over to where I was sitting (with the loan officer) and commanded him to close the account. She sternly instructed him to write a cashier's check to me for the $5,000 direct deposit received.
The branch manager did not say one word to me. She was too intent (and intense) on instructing the loan officer to close the account.
In their response, it states, "Our research has also confirmed the $5,000.00 wire that posted on May 17, 2024, did not qualify. To qualify for the $300.00 bonus, a total of $1,000 or more in qualifying electronic deposits to the new account." This response is absolutely absurd since I sent the qualifying electronic funds for $5,000 by direct debit that cleared the day before my appointment.
Lie, lie, lie.
All requirements for receipt of the $300 bonus were adhered to, and please note: the bank does not explain why the $5,000 was not "qualifying funds." The truth is, I complied with all the requirements that were needed to receive the bonus. Just as they lied about how my account was closed, they omitted any rational explanation as to why my $5,000 did not "qualify." Why didn't the funds qualify? Wells Fargo did not answer that question except they included some fuzzy language about direct debits. I had sent the funds via direct debit!
All instructions were followed perfectly and the $5,000 direct debit had cleared. They have no excuse for not paying the $300 bonus that I was entitled to according to their ubiquitous advertising.
The rest of the bank's response is "standard language" that's used in boilerplate letters - it says nothing and means nothing.
The most glaring issue that was conveniently not addressed was: Why did the branch manner act in such an irrational manner? Why didn't she introduce herself and explain why she was closing my account? It was without discussion that the branch manager took it upon herself to close the account and refund my $5,000 direct debit.
In my 40 years in business, I have never met a branch manager who was so abrupt, rude, dismissive, non-communicative and lacking in people skills.
Several other complaints about this branch manager are posted in reviews that include many of the same descriptive words above. She is obviously the wrong person for this important position, and sorely needs to be retrained and learn how to be a professional. Her immature behavior is inexcusable, and her impulsive attitude exemplifies her inexperience and lack of decency.
Wells Fargo's reply is not acceptable since it does not address the details of the complaint nor explain why the checking account was closed by the branch manager. Once again, Wells Fargo is living up to its well-known reputation of being the most dishonest bank in their industry.
They are still the same Wells Fargo that was sued and indicted by the Federal Trade Commission and had to pay $3.3B to settle their case in 2021.
Please rest assured that my complaint will be sent to the FL Attorney General, the FTC, and the OCC, which charters, regulates, and supervises all national banks and federal savings associations as well as bank branches and foreign banks.
Bob Waxman, Ph.D.
The Open Center
Sent: Thursday, May 30, 2024 at 12:07 PM
Response from Well Fargo to original complaint:
From: "WFExecutiveOffice"
Subject: Were responding to your concerns
Wells Fargo case number: 062024****417****
Dear Robert N Waxman:
Thank you for contacting us. We completed our research and are providing details to address your concerns.
Visit at Branch
Thank you for sharing your concerns about your recent experience regarding a visit to one of our banking locations. Our goal is to provide helpful, friendly service, and we apologize your experience didnt reflect our standards. Well thoroughly review the circumstances and take appropriate action as necessary.
We forwarded your concerns to management for further review.
What you need to know.
Our research has confirmed that you opened an Everyday checking account ending 9799 on May 08, 2024 and closed the account on May 17, 2024. Our research has also confirmed the $5,000.00 wire that posted on May 17, 2024, did not qualify. To qualify for the $300.00 bonus, a total of $1,000 or more in qualifying electronic deposits to the new account. We'll deposit your bonus into your new checking account within 30 days after you have met all offer requirements.
You expressed concerns about the amount of time it took to receive a resolution from us.
We make every effort to resolve complaints as soon as possible while completing a thorough investigation. During our research, we review the account to determine if any errors have occurred. Then, we provide a response to the concerns brought to our attention. Our research has multiple levels of review to ensure were providing an accurate response.
Thank you for your patience through this process; were sorry this took longer than you expected.
Promotional offer
Effective April 02, 2024 new consumer and existing Wells Fargo customers without a consumer checking may see a $300 bonus offer on Wellsfargo.com and digital ads. Customers must open an Everyday Checking account from the bonus offer webpage or a new eligible consumer checking account in a branch and complete offer requirements. The digital offer can only be opened through the link provided on the offer webpage or in a branch using the bonus offer code. Customers must provide a valid bonus offer code in order for bankers to process the request.
We have enclosed the requirements.
Your comments are very important to us. You deserve a quality financial relationship and excellent service. Each experience we share with a customer is an opportunity to demonstrate our commitment. Were sorry we havent met your expectations.
Thank you again for sharing your concern and for the opportunity to serve you as our valued customer.
Thank you for your patience. We appreciate your business.
Case status
We have closed the case as of the date of this letter. If we receive additional information, we will open a new case to address any remaining or new concerns.
How to contact us
We appreciate the time and effort you took to contact us. If you have questions, you may reach me at 980-345-****, Monday through Friday from 8:00 a.m.
to 4:30 p.m.
Eastern Time. We accept telecommunications relay service calls.
If there is an attachment to this email, and you cannot read it, please contact us.
Sincerely,
Mia F.
Escalations Representative
Enterprise Complaints Management Office
PO Box 5133, Sioux Falls, SD 5711
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I had the rudest person at the Wells Fargo branch at Hawley Lane in Trumbull CT. I actually had to raise my voice to her. Her name was Frances. Everytime I tried to explain my bad experiences with the Wells Fargo home Preservation to Frances, she interrupted me. This happened 5 times, and I finally said "Excuse me! This is now the 5th time you have interrupted me!" Unless it's an emergency....fire or heart attack, etc. it is RUDE to interrupt! That is how I was raised. Perhaps whoever raised Frances didn't teach her any manners. But I had to explain to her "Look! I am the customer. And what that means, Frances, is that I get to talk first and YOU get to shut your mouth and LISTEN! Talk about lousy customer service!
I have never had such a great customer service experience. Usually, you get either AI or someone who does not speak English on the phone when calling customer service. I called Wells Fargo Credit Card service and talked to a live person who was super nice and attentive. The best experience ever. Wells never fails.
Just cant think of anytime you guys actually made me feel happy or just satisfied!!
20 years i finally convinced my mom to switch banks.. Theres so much to say that i cant even tell you in words except this: THEY HAVE EMPLOYEES THAT ARE FUKIN THIEVES... THEY HAVE NO SECURITY AND IF YOUR ROBBED OR SCAMMED BELIEVE ME THEY WONT HELP IN ANY WAY.... THEY ARE EXTREMELY CORRUPT. AND PLEASE FOR YOUR OWN SAKE DONT USE THERE BROKERAGE ACCOUNTS.. THEY WILL STEAL YOUR MONEY. I have all the proof in the world and they still refuse to help or get back money that has been taken illegaly from us.. Im currently suing them... If you had fraud and they dont help just get a lawyer.
Ps.... No Joke when i say they have crooked employees!!! Rude, assholes!! They just are the worst....
My wife and I both had credit card accounts with Wells Fargo. Tried credit wisely, always paid off balances, they suddenly closed my wife’s account citing a change in credit score. Our score didn’t change was above 780. But we had used her account in over a year.
My account I used for small purchases when needed. Always paid it off on time never had a problem suddenly they dropped by credit limit from 7000USD to 1200.00
Unused them about $900 when I noticed that my available credit was only about $200 called them and they give you the typical runaround. The bank reserves the right to review and adjust your credit lines accordingly. Now I know what’s going on. I had a credit line at a fixed interest rate of 17% new lines of credit are now at over 27%. They made no money off me. I had used them to pay off another credit card at 0% interest and the. Paid off the balance in full in the 12 mo term they offered. But use them for only balance transfers and if you pay them off in full and then Cancel them. As a credit card they are horrible, so I paid off the $900 and canceled the account. Do not do business with this type of bank. They like to establish predatory style credit lines and with me they didn’t make any money which means they are useless as a credit card. Stick to the big banks. I’ll keep my chase cards, citi cards and Barclays cards. Deal with real banks.
On March 18, 2024 I received a call at work on my cell phone from Wells Fargo bank not an 800 number not 877 number it came through as Wells Fargo. I was then advised that there was attempted fraud on my account in the amount of $17,000 And this was a member of Wells Fargo that was going to help me reverse this. They walked me through several steps on my phone that I was not aware of what I was actually doing and they wound up taking almost $4000 from my bank account. I got disconnected from them. I called Wells Fargo immediately , they told me it was fraud and I had to file a fraud case which I did. I’ve been calling every day since and four days later I’m being told they closed the fraud case and they are not standing by my funds or returning them. I have heard of several other people who this has happened to while going through this where people have received their funds back , Wells Fargo does not protect their customers in anyway, their fraud protection is kind of a joke, and I am now out of for me a lot of money. I am not even sure what to do at this point and really need my money back.
This was the email I sent to Wells Fargo:
Dear Wells Fargo:
Hello. I am writing in regards to a fraud department claim I placed on February 27, 2024. I should explain from the beginning.
At 10:15am, I received a call from what I saw was Wells Fargo’s customer service number: 1(800)869-3557. A gentleman that called himself “Bryan Turner” identified himself as a Wells Fargo employee. He gave me an employee badge number of 256980. I’m sure the name and “badge number” were both fake. He warned me that a person named Alaina Innocent was trying to break into my account and I had to act fast in order to stop her. I’m sure “Alaina Innocent” was a fake name as well. “Bryan” at this point made me share my phone screen while he “blocks Alaina” from doing any further hacking to my account. Within seconds he deducted the “amount” she was trying to get from my account which was the total of $*******(I'm too embarrassed to give the actual amount.). Suddenly, I watched in shock as I saw my account balance go to less than half its original amount.
It was then I realized, that Bryan Turner was not who he said he was. The thing about “Bryan” was he 100% convinced me he was a Wells Fargo employee because he told me information only an employee would know, like my full name, address, phone number, SS#, etc. I’m usually VERY good at smelling a scam, and I can detect a lie 100 miles away, but “Bryan” was GOOD!! He had the Wells Fargo script down to a science. It was also at that very moment, I realized what the term “spoofing” meant: hacking another number to use as your caller ID.
Immediately, when I realized I had been lied to, I called the REAL Wells Fargo Fraud Department as quickly as possible. I explained the situation and they did the whole, “We’ll get back to you” speech. I didn’t get the names of the first two agents I spoke to, but the last Fraud Department person I spoke to was named Chris. I don’t think these fraud representatives realize how shocking this can be for someone’s life as they exuded that “I.D.G.A.F.” vibe. (If you haven’t figured it out, the first four words of the acronym stood for “I don’t give a…..” You get the idea.
Since a few days ago when this happened, needless to say I mentally spiraled into a dark place (i.e. depression) and I couldn’t eat or sleep for days knowing I just had my account almost wiped out. I’ve been crying nonstop for days including at work, which is Disneyland and supposed to be the “happiest place on earth”.
The more I think about it, the more I’m completely convinced this was an inside job, like a current or former Wells Fargo employee. The person knew too much about me, information that only Wells Fargo would know. I work at Disneyland making just above minimum wage, so it would take a LOT of character shifts to make $18K which was going to help pay off my student loans.
I guess at this stage of the game, I would appreciate SOME KIND of response from Wells Fargo instead of receiving some letter in the mail in a few days basically saying, “You S.O.L” (the last two word of the acronym being “Outta luck”).
Please, PLEASE get back to me in some way in a timely manner in regards to this incident. This is my email, my phone is (***)******* (I had my number changed to this recently for obvious reasons). Wells Fargo hasn’t had the best integrity reputation for the last few years, so if you don’t get back to me soon, I’ll be moved to forward this exact email to several attorneys, the Consumer Financial Protection Bureau, the Federal Trade Commission, as well as the ABC 7 news here in Los Angeles.
Sincerely,
Anne Santiago
Wells Fargo Customer service does NOT exist. At Wells Fargo a department that provide lies exist and called Enterprise Complaints Management Office for customer service. Wells Fargo does not care about its reputation any more this is why they are hiring unprofessional liars to deal with the customers. They can never solve the customers problems all they do is to ignore the problems,.
The customers generally have more trust towards a business that can admit its mistakes and works on resolving them, rather than towards the one that simply ignores everything.
A companies that take their reputation seriously tend to respond and work towards resolving the problem. However, if they don't respond, it's not necessarily anyone's fault. Some companies may not prioritize their reputation or customer satisfaction.
I had my Wells Fargo checking and savings account for over 15 years. The bank in Las Vegas allowed my ex-husband, who has a different name, and he was not on my account. I was the only authorized user yet, he wire transferred 39k out of my account. When I found out, I went to the bank and asked how this was done. They stated he just needed my account number. I said what about checking identification and the investigator said, "We are not allowed to check gender." The manager of the branch it was taken from left that Wells Fargo and went to Chase bank so I imagine he was fired. Wells Fargo refused to get my money back, 39k wired out of my account illegally, no identification checked, and the Wells Fargo investigation executives did nothing. I had to hire a private investigator to find out what happened. I was hacked and Wellsfargo don’t want to take responsibility for their bad system security . Thankful for cybercrime PI Phil Wards’ ( PI Phil Wards contact- royalbladeworks@ gmail.com ) intervention which shed light on the matter and helped retrieve my money .
My wife and I have been banking for many years at the Ryan Park branch of WF in VA. One particular relationship banker named Karina has provided us with exceptional service. She is thorough, knowledgeable, caring and goes the extra mile to address our (admittedly) complex banking requirements. Employees like Karina make all the difference in the overall banking experience!
I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.
I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me.
The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.
I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.
I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.
In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.
On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.
Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.
The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.
The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.
After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.
Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.
The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.
I am a Wells Fargo Autograph Visa cardholder which I rate highly. I was on the app recently attempting to take out a 3 month CD. I was directed on the app to make an appointment to come in to a branch to apply for the CD. I made an appointment with the branch at Valier, MT which is the closest branch to me. I was advised by the Valier banker that unless you have some kind of account with Wells Fargo you cannot fund one of their CDs by ACH or wire which is a bummer. Wells will not do a transfer from an outside bank to fund a CD. I was advised to come back with a Cashiers Check or cash.
The current Fed Funds rate is 5.25-5.50 it was not lowered to 4.4 aside from that the service is quite poor at branches even to cash checks.
I have an auto loan with them, after years if paying my bills on time, I decided to go paperless and they promised emailing me the bill to remind me, they did it twice, and this month they decided to stop.
I remembered my car payment and went online to check it, to find out I was few days passed due!
Bad banks, would try to screw you up like that, Fock wells Fargo.
I've been with WF for many years.... I use the checking as a hub to pay bills and route money from closed CDs to the next bank that has a great rate. Helps keep my paperwork in order. ... they've taken away the checking account that was created with seniors in mind many years ago, and started one geared towards young people. There will be no interest (I'll really miss that 18 cents a month!), no free safe deposit box and no more free checks or cashiers checks. I cut my overall rating from 4 to 3 stars. It's hard to consider changing the bank where you've set up bill pays and direct deposits.
Feb. 2025
Now you can't mobile deposit a check over $5000 in either money market or checking. It used to be checks up to $25,000. I've submitted a complaint sent to Charles Schaffer, CEO ... That got me nowhere. They've made it abundantly clear that they don't give a damn about long term customers... especially the senior citizens and disabled who have a hard time getting to a branch.
Customer service Agent name was Felicia. I called for assistance with Zelle. She said it was not an option for business accounts. I asked her why would you not offer the same level of services for your businesses that you do for your regular customers? Agent was not helpful. I asked her to speak with a supervisor, she said none was available. I request her to have someone call me back. She made me jump through atleast 5 different verification peices. I ask her to put me through to the customer service survey and I have now been on hold for 8 minutes listening to music. Someone then picked up and hung up. Why is it this difficult to provide customer service feedback? This bank has horrible customer service even in person.
I was told in writing by Wells Fargo So called ECMOs that Wells Fargo has no email or website for online complaints and has no managers or supervisors. Customers like me find no REAL Wells Fargo site to complain but here.
Wells Fargo is refusing to use my mailing address as indicating on my account preference. Wells Fargo is ignoring my privacy rights and my civil rights, Wells Fargo is refusing to follow the laws and regulations. and my account preference.
I have been a Wells Fargo customer for more than 35 years, at all the past 32 years my account mailing preference is a P.OBOX. for the safety of my mail and for my privacy. Everything was fine till the last 2 and half year When Wells Fargo start the illegal activities and contracted the customer service to a company called ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO). since that, Wells Fargo decided not to use my P.O.Box. anymore and they start directing my mail to my residential address. In the last 2 and half years, I complaint to Wells Fargo more than 95 times and requested not to mail anything to my resident but all the complaint were answered by a copy and paste standard letters even the answers to my complaint were mailed to my residential address when my complaint and my request is to mail to my P.O.BOX. not to my resident. The Wells Fargo working from the comfort of their home employees from the ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMOs) do not read my complaint they only copy and paste standard answers and mail it to my residential address when in my complaints I provided the P.O.BOX as my mailing address and I did not provide my residential address and my account mailing preference is my P.O.BOX.
The contracting company ENTERPRISE COMPLAINTS MANAGEMENT OFFICE (ECMO) are refusing to send my complaint to a REAL Wells Fargo manager.
Wells Fargo is refusing to address my issue properly, Wells Fargo is refusing to investigate, Wells Fargo is refusing to follow the rules and regulations regarding my account mailing preference, and they send misleading answers and they do not even read my complaint before they answer it, The people who answer the complaints for Wells Fargo are labeled ECMOs , Those are inexperienced people who are working for the contractor ECMO from the comfort of their homes without any supervision not under Wells Fargo's Management.
I tried to speak to a Wells Fargo manager or supervisor, but I was told that Wells Fargo contractor's employees who answer the complaint are working from their homes and there have no way to connect me to a Wells Fargo manager or supervisor because they are independent contractors, they do not work under the supervision of Wells Fargo bank they are working for the contractor ECMO.
So, after more than 2 years of complaints to Wells Fargo and to everywhere they have authority over Wells Fargo and after more than 95 complaints, Wells Fargo still did not address my issue properly and did not solve it and Wells Fargo is still denying me the right of privacy when I do not want the bank to send the mail to my residential address. and Wells Fargo is still refusing to use my P.O.BOX mailing address as it is indicated on my account preference.
Every time I receive a Wells Fargo mail to my resident, I submit a complaint with a copy of the new letter but the Wells Fargo working from home employees do not read it and they say you did not submit a new evidence.
I have tons of letters from Wells Fargo as evidence that they are mailing to my residential address.
They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them.
Do you enjoy torture from a mortage application? If yes, use WF. Otherwise, run, run, run from this shoddy bank. The bank will not honor the lower rate that you spend money to lock in.
Wells Fargo has been very understanding on mortgage payments the very fair end understand the needs of people living in homes. No reason to switch mortgage personnel. Thankful for the reupholstery hacker Royalblade@protonmail. Com did for my credit. Results was fast and definitely put me in line for good rates.
I won't write a novel, but for context:
I had heard about the horror stories of Wells Fargo, but they had a good rate on a credit transfer so I proceeded to opening an account and due to a miscommunication, they ran the credit transfer TWICE...meaning 1. That my account was overdrawn by double the credit limit 2. that I'd have to pay off 6k immediately because there is no way of reversing the transaction and 3. that my credit was impacted before I even recieved my card after opening the account. I escalated all the way to corporate and while they stated that the second transaction should never have been able to be place, they could not do anything or help with a credit reversal.
STAY AWAY!
I HAD WELLS FARGO EPPICARD FOR MY PUA. $7,000 WENT MISSING OFF MY CARD OVERNIGHT I TOLD THEM IMMEDIATELY THEY DID NOTHING!!!
ALSO THEY CHARGED ME .50 CENTS FOR CALLING THE NM UNEMPLOYMENT OFFICE!!!! NOT THEM!!! THAT IS ILLEGAL!!!! I HAD LITERALLY PAGES ON MY STATEMENTS OF .50 CENT CHARGES FOR CALLING NMUI!!!! OVER $3,000!!!!
THIER EPPICARD WAS A SCAM AND FRAUD CHARGED FOR EVERYTHING LITERALLY!!!!! AND THOUSANDS OF OTHERS HAD $15K $20K $12K MANY MANY OTHERS AS WELL!!! I STILL DO NOT HAVE MY $10,000 BACK I WILL FILE A LAWSUIT FOR FRAUD DISCRIMINATION THEFT AND DENIAL OF MONEY !!!! I HAVE REPORTED ALL OF IT I AM THOROUGH I HAVE PROOF!!! Thousands of people ALL GET HACKED AND EVEN EPPICARD EMPLOYEES CAUGHT STEALING OUR MONEY!!!!
BAD BANK CHARGE YOU FOR EVERYTHING WILL NEVER REFUND YOUR MONEY ITS NOT FDIC INSURED THATS A LIE!!!!
If you report it immediately no charge LIE!!!
After 2 days you pay $50!!!!
After 2 WEEKS YOU PAY $500!!!!
AFTER 30 DAYS YOU PAY ALL !!!!!
BULLSHIT!!!! THATS WTF FDIC IS FOR!!!!!!
FRAUD SCAM RUN RUN GO TO A CREDIT UNION OR ONLINE BANK SAVE A TON OF MONEY!!!!
Online looking for a financial institution to use for a balance transfer. My other half spends well whether she has it or not. Don't have available credit? No problem she has me to get it for her. So she was looking for a balance transfer deal to payoff the previous one on which she came up short. Plus needed more credit to make repairs in an overpriced house that should have never been bought.
With that being said I find what appears to be a great deal from Wells Fargo(WF). I did business with this "financial dog & pony show" once back in 2004. It was for a bridge loan on a house purchase. Per usual the woman working for WF "lied, lied, & denied." At the end of the day I pulled money out of one of my bank accounts and paid off the bridge loan and the woman went back to being a teller. So I see this offer for 0% interest on upwards of 21 months on a balance transfer. With my 834 FICO score I figured I was a lock for the lowest interest rate post transfer at 12.99%. Filled out application and got immediate approval for $16k or so. Had to wait about 7 business days for payoff of other financer's monies. When we received our cards I see that I am not getting 12.99% but 16.99% interest rate post transfer time. I contact them immediately as I am looking at the paperwork they sent indicating my FICO score was 834 (of 850). I was livid but per usual even when I got further up the corporate finance pole they were not adjusting the interest rate. I should have known better as one thing WF excels at is the old fashioned "bait & switch" moves. My lady will have the cards (I'd just as soon shred my card) as I WILL NEVER do business with Wells Fargo again. As long as she pays on time and more than a minimal amount monthly there shouldn't be any problems. I plan to keep a close eye on things as WF can not be trusted. They are the worst bank/credit union I have EVER done business with as they are less than truthful. Should you contemplate using them for a balance transfer unless your FICO score is 850 of 850 you aren't getting the lowest interest rate. What bothered me even more was the fact that I had a 834 of 850 credit score not only did I NOT GET THEIR LOWEST, ADVERTISED RATE but got one 4% higher!! Do yourself a favor if you see an offer that seems good from Wells Fargo (WF) IGNORE IT!! They will find a way to change "not ONLY the RULES, but the WHOLE GAME!" They are the worst.
Do not use this bank! SO many hidden fees and charges. In the end you'll find your money slowly eaten away.
Nice $200 bonus but the bank isnt anything special. I give it a 2/5 star rating.
DO NOT USE THIS BANK! Service is trash and they invest in climate destroying fossil fuels!!!
Decent bank but nothing special. Workers are rude and fees are average. Not bad but not good.
From another post on DA…”Just saw a write up on Wells at FINANCEBUZZ and while focused primarily on home loans the negative/generic reviews cited therein was (negative way) impressive. Link is https://www.bbb.org/us/ia/des-moines/profile/mortgage-lenders/wells-fargo-home-mortgage-0664-102258/customer-reviews
“1 out 5 star rating! Great BBB ratings but those reviews are not used by BBB. And remember BBB is paid by business and input is from that business! Somethings never change!”
I try to use Zelle, money never was delivered. Then I had to wait to get the credit back. With Chase money arrived within seconds, I transfer money to another bank 3 days later I had no access to the money in neither banks,
I transfer from a Credit union to the same bank money was available the next day
I have been banking with them for more than 25 yrs. I bought at least seven or eight properties and I was never able to accept any loans from them because of their outrageous conditions. I was on vacation in South America once and I needed a couple of thousand dollars. They were unable to transfer the money despite having more than enough in my accounts. I just made a wire transfer from another bank to Wells Fargo, no charges for the wire from the originating bank but WFargo charged $ 15.00 FOR RECEIVING THE MONEY. If they put a monkey to review my accounts for 10” immediately they realize how much business they are losing with this penny-pinching practice policy they have had in place for 25 years.
Not only they will not be getting my real business, but they will only get a very unhappy business guy willing to spread the word…for free!
The most expensive $ 15 they ever made!
Autobidmaster is a fraud. They sold me a car that unsafe to drive. I have a lengthy car inspection report. I try to get my money back through wellsfargo but they keep me waiting for nothing for 2 weeks. I am done. They support shady business and I lost 6k. I closed and account and go else where after being a long time customer.
Wells Fargo decided to try telling me, that my check, that I tried to deposit by taking a picture of it and sending it in. They never seen it in person but they said their collecting all of my credits, and closing my account, due to a counterfeit check. Which definitely isn’t counterfeit, good thing I didn’t try depositing my other check I just got Friday. I swear Wells Fargo has costed me more money than they would let me deposit. Their horrible and they just need to go get a whole different life and get out of the banking industry, they can eat dog poo because how can you say if a check is counterfeit or not. If you didn’t see it personally. Smh. And they said I can’t open an account with them ever again. Like what in the actual duck is up with these stupid people man. I wouldn’t bank with them ever again anyways. They would reverse my transactions and say it’s a 35$ INSF. When I had money in there and the money transfers take longer than a week to transfer. So they lie and said 2-3 business days. Naw they are liars and stealing your money.
I applied to Wells Fargo only because I had good credit experiences with them in the past. However, during COVID-19 2020 I ran into a temporary financial setback and was some days late with one payment (but not more than 30 days). While other banks had moratoriums and all kinds of COVID programs in place to support customers, WF slashed my credit line in half which ruined my utilization percentage and negatively impacted my credit score. When I contacted them to restore my line the so-called executive representative was rude and apathetic. After paying them off I will cut their card in half! And throw it away (sorry I applied).