Westmark Credit Union Reviews

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I Just Want My Money

If you have a savings account with Westmark and move out of state, just go through the hassle of closing the account and moving everything. Because, it will end up being less hassle than trying to withdraw funds later.

If you call them and speak to one teller, give him/her all the correct info to verify your identity, they'll send you a cashier's check... no problem!! But, when you call at a later date, talk to a different teller, give them all the safe information, she'll say, "oh dear. I have to talk to my manager." Then return saying, "it's not our policy. You have to send a letter to request a withdrawal."
When you mention that you've been able to withdraw via a phone call before, the teller will get huffy and demand to know which teller you worked with before. (I am not going to tattle and get someone fired for offering decent customer service!)

I know who the manager of our branch is. She is the same woman, who years ago, refused to let me open an individual savings account because I am married (happily) and I wasn't putting my husband on the account. He was fully aware I was opening an individual account and wanted me to do it. She still refused. (It's fun when a bank decides to legislate a marriage, isn't it?)
Funny story... I went back a couple months later, spoke to someone else, and got an individual account opened, no hassles! This is an insititution that picks and chooses which policies they follow.

I think our branch (Rexburg) could have been a decent banking institution, if it weren't for the manager. The interactions I had with (most of) the tellers, was satisfactory. She is confused, and makes up policies on the fly, depending on what mood she's in for the day.

We have used them for our savings accounts for almost 20 years. We've had various loans through them. You'd think we'd get some courtesy and consideration from them.

If/when we move back to Idaho, we'll find a different credit union to join.
Or, maybe we'll stick with the institution we have in our new state! They seem happy to have us as customers, and bend over backwards with customer service. A trait Westmark has lost.

They Can't Make Change?

Posted by: |

I was in Nampa, Idaho near the Idaho Center picking up a piece of furniture from Craigslist. I needed to break a $100 bill and there was a WestMark right on the corner. On a sad note, I stopped in to WestMark Credit Union near the home I was going to and asked to break a $100 bill. They would NOT do it because I was not a member. (?) Wow! You have to be a member to get change? Not like I was trying to cash a check... no problem at the Chevron though! Guess I won't be joining WestMark anytime soon (or later either... they won't be around for long)! :(

Worse Bank Ever!!!

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Absolutely dislike this bank. We've had the biggest headache of our lives dealing with them. We financed a car through them and even the dealership was tired of them. They asked for papers that we provided just for them do deny them and want even more proof for no reason. They refused to accept a government issued paper stating my husband got his VA monthly payments. Absolutely ridiculous, not only after that 8 days prior to our first payment they finally send us the paperwork. I call to see how we pay and they don't do auto withdrawal?! Who doesn't do that?? The lady says oh we're too small to do that. You're the 3rd largest credit union in Idaho and you don't do that?! We are definitely refinancing our car as soon as possible to get away from this bank.

What Happened To Customer Service?

I was scammed twice by hackers. They scammed me last year and this year. With luck I did not get ripped off, but they were able to get into my computer and compromise my bank account. First time this happened, the Nampa credit union I used was VERY helpful and everything was changed with new account numbers. This time, when I talked with the branch manager she was furious with me and said that I was not competent enough to have a checking account and closed me down. So I had to scurry around and open a new account with another bank and change all of my direct deposits. I have never talked to such a hateful person. The venom actually came through the phone. Too bad I'm not Donald Trump. I would have said: "Your Fired."

Someone Compermised Our Account

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We had a company compromise our account twice which caused problems because then my bills bounced. I didn't know about this until I received a call from the bank saying they were closing my account down. Too many fees. I called and tried to explain that we were customers for a very long time and that this has never happened before, but the lady said she talked to the other managers in area and decided that this was for the best, and would not help us out.

Not So Great Anymore

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Recent changes to the Westmark website which include limiting password length and characters used has me wondering if it is wise to stay with them. I question their website security. They also recently changed my PIN without my approval. Now the assigned PIN is hardcoded into the card and shipped through the mail already activated. As I see it, shipping an already activated card through the USPS puts my finances in jeopardy. ANY loss along the way, be it from an accidental mishandling of mail or someone pilfering my mailbox, would have caused great financial harm. It also takes a significant amount of time for a check to clear the bank. Even some credit transactions take quite a while.

Think twice before using this financial institution.

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