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First, I am not even a customer of this horrible company. However I have received over 85 “late” statements and the bank refuses to stop. I have had a number of calls to them about this but they have continued for over 7 years. They claim that they must have permission from the deadbeat previous resident at this address. Despite imploring them to do the right thing they refuse . BEWARE!
WSFS = THE ABSOLUTE WORST CUSTOMER SERVICE. I have had multiple loans, mortgages and credit card accounts with multiple large scale financial agencies...(Capital One, USAA, Wells Fargo, Chase) over the years and never once have any of them subjected to me to the ridiculousness that WSFS has. I have excellent credit and excellent payment history on all of my accounts. I was attempting to pay off a HELOC that had been sold to WSFS after the refinance. It took 3 days, 4 phone calls and the submission of a derogatory cutomer service feedback quiz just to get a payoff amount. I had the payoff check overnighted the very next day after receiving the payoff. 10 days after WSFS posted the payoff check and I still cannot get a letter or official documentation of any kind, acknowledging the pay off. They have adjusted the balance to zero on the day they posted the check. They have cashed the check and received the fund to pay off the loan but they refuse to give me any documentation confirming it for another 4 days. Any time I have to call, I get the same scripted answer about their "protocols". Absolute insanity! If you have any chance of avoiding WSFS, please, for the love of all things holy, save yourself the trouble and steer clear.
Deposit accounts that I have had for 45 years were taken over by WSFS when they acquired Beneficial Bank. Now I am forced to close the accounts based on ridiculous nuisance fees that I never encountered with the previous owners of the accounts (Beneficial Bank, Conestoga Bank, First Penn Bank, IGA Federal Credit Union). WSFS Customer Service is horrible and they really don’t care about you and your deposits