WSFS Bank is headquartered in WILMINGTON and is the 7th largest bank in the state of Delaware. It is also the 94th largest bank in the nation. It was established in 1832 and as of June of 2024, it had grown to 2,185 employees at 95 locations. WSFS Bank's money market rates are 9X the national average, and it has an A health rating.
They Stand For Service!
Shout out to the Delran Manager and Team! You made our transition from Riverton to Delran very easy!
Shadow Of The Past
we banked at WSFS and it's predecessors for as long as we can remember. Now they have closed our branch in Riverton. The people there were great. So we have closed all of our accounts. Service is no longer important to WSFS.
Service Should Not Be In Their Name....
WSFS Bank has the absolute worst banking website and interface I've ever seen. The platform is not set up well, nor is it user friendly. I'd say you'd be better off calling them, but the customer service agents have not been empowered by the bank to do anything but take payments. The phone tree system they use is antiquated and nobody answering the phone seems to like their job or helping customers. There ars so many mediocre banks to chose from, I suggest finding one with more than a 2 star rating.
The only positive thing to say about WSFS is that they were eager to lend. After the loan closed the experience has been awful. I dread dealing with them and look forward to finding another bank. Customer beware!
1 star because 0 wasn't an option.
Use At Your Own Risk. Terrible Customer Service
First, I am not even a customer of this horrible company. However I have received over 85 “late” statements and the bank refuses to stop. I have had a number of calls to them about this but they have continued for over 7 years. They claim that they must have permission from the deadbeat previous resident at this address. Despite imploring them to do the right thing they refuse . BEWARE!
Astonishingly Awful Customer Service
WSFS = THE ABSOLUTE WORST CUSTOMER SERVICE. I have had multiple loans, mortgages and credit card accounts with multiple large scale financial agencies...(Capital One, USAA, Wells Fargo, Chase) over the years and never once have any of them subjected to me to the ridiculousness that WSFS has. I have excellent credit and excellent payment history on all of my accounts. I was attempting to pay off a HELOC that had been sold to WSFS after the refinance. It took 3 days, 4 phone calls and the submission of a derogatory cutomer service feedback quiz just to get a payoff amount. I had the payoff check overnighted the very next day after receiving the payoff. 10 days after WSFS posted the payoff check and I still cannot get a letter or official documentation of any kind, acknowledging the pay off. They have adjusted the balance to zero on the day they posted the check. They have cashed the check and received the fund to pay off the loan but they refuse to give me any documentation confirming it for another 4 days. Any time I have to call, I get the same scripted answer about their "protocols". Absolute insanity! If you have any chance of avoiding WSFS, please, for the love of all things holy, save yourself the trouble and steer clear.
Total Disappointment
Deposit accounts that I have had for 45 years were taken over by WSFS when they acquired Beneficial Bank. Now I am forced to close the accounts based on ridiculous nuisance fees that I never encountered with the previous owners of the accounts (Beneficial Bank, Conestoga Bank, First Penn Bank, IGA Federal Credit Union). WSFS Customer Service is horrible and they really don’t care about you and your deposits
Data as of Q2 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17838 |
| Year Established | 1832 |
| Employees | 2185 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.4% |
| Return on Equity - YTD | 11.7% |
| Annual Interest Income | $526.8MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2024vs Q2 2023 | $20.65B$20.29B |
| Loans | Q2 2024vs Q2 2023 | $13B$12.21B |
| Deposits | Q2 2024vs Q2 2023 | $16.65B$16.59B |
| Equity Capital | Q2 2024vs Q2 2023 | $2.37B$2.37B |
| Loan Loss Allowance | Q2 2024vs Q2 2023 | $198.3MM$171.9MM |
| Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $66.6MM$36.3MM |
| Real Estate Owned | Q2 2024vs Q2 2023 | $1.3MM$527K |
