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4000 has disappeared from my account, with no trace of a transaction! I receive daily emails of my account balance early this morning I received a email stating what was in my account, when I went to bank app it says something totally different! I check my transactions nothing is showing that equals up to 4000 on my behalf! It’s Sunday you can’t call to speak to anyone because they are not 24 hours 7 days a week I am a single mother of three who looks forward to income tax season to catch up on bills. I have no idea where my funds are! Or will they even be replaced. I haven’t stopped crying since this has happened. I will sue this corporation for pain and suffering and stolen funds! Hopefully my funds can be replaced!
Life insurance carriers won't accept this bank. Everybody needs insurance. I'm losing business!
If you are not a customer of Woodforest Bank, consider yourself lucky. I bank with several corporations and this one is by far the worse. This corporation allows their employees to manipulate and fraud their customers. You can tell that this is common for this corporations because when you try and call and report their staff, they wear you down by constantly referring you to another department. I'm going to share one of the many incidents. A customer comes in and asked them how long would it take to cash the certified cashier check from the government (which can be verified with one phone call) they told her 24 hours. So she opened an account to cash her tax refund check. After opening the account they held her money hostage (so they can collect interest off her money) told her that she could not get her money until 10 days later. The reason why I bring up this particular incident is because I seen them con several individuals the same way and all of them was minorities. This situation calls the person to fall behind on their payments to their house and went into bad standings. This bank is a criminal enterprise. They should be investigated and sued. I really hope someone goes viral and expose them for the crooks that they are. And If you are in North Carolina and trying to bank with a corporation, woodforest should not even be an option. Their days are numbered. I really dislike slick deceitful companies. They are holding people money to collect interest for their own personal gain and giving their customers the middle finger.
Do not use this bank my mom died they told me to bring her death certificate in and also a small estate affidavit and I did and they still haven't given me her money all they keep telling me is it's gonna be 2 business days but that was a week ago I done everything they said boy they sure do not how to kick a person when they are down they just jerking me around it's unfair to me and my family during our loss
first thing this bank allowed fraud on my account and kept my account open for 30 days after I notified them and they have cost me over 3k, not 1 single credit for 3k in fraud on my account, I have asked them to send me a photo since they accused me of fraud on my own account their advocacy department wrote nasty letters. This bank fails to abide by their own policy nor do they abide by Regulation E policy, they will tell you to call them but when you call them they will state they don't want to talk to me...what kind of bank has an advocacy department but refuse to correct situations like fraud, FTC has labeled me an identity theft victim Equifax and TransUnion but this bank just violates terms, such as if we are not agreeing on solution their policy states they will have a third party mediate the situation, but they refuse to take these steps that they offer and one of the main reason I chose them in the event of a situation like this yet they fail to acknowledge their own policy. I have been to the local branch and they have not shown me any video or photo which they won't cause I canceled my card before my family and I left for vacation...I am ready to file a class suit against woodforest and if anyone needs my signature or my help we can file against this bank and win because this is the worst bank that I ever dealt with in my life and they have caused me to lose 3k and they have made unnecessary calls to me taking advantage of this situation, and they fail to produce documents as to why I was denied my claim, when fraud kept taking place after i notified woodforest on 4/14/2023 they refused to close my account. Their advocacy resolution letters are so indirect with no signate just a number to call and when i call they tell me the advocacy department refuse to take my call and I will call on a threeway to show you this bank is a bank that should not be in business...then they will leave a message on Trustpilot telling sounding like the respond to the issues but in reality they leave the response but not one email response do they give they should not label them as a high percentage negative response rate cause anyone can copy and paste the same response that does not mean that they actually responded, Woodforest Banks is cowardly bank, and I nominate Woodforest for the next class suit from FTC or CFPB for their practices and the way they handle their clients which they need to be hit with a few billion dollar lawsuit to payback the money they have stolen from customers...still waiting on a response but this bank is a bank that should not be operating because the violate their own policy so they most definitely violate Regulation E policies, while my account had fraud on it they refused to close the account for over 30 days, my account went from positive $3,000 to a negative -500 balance right before my eyes I was literally on their website talking to customer service on the phone watching my money disappear while continuously asking them, why is my account still open and they didn't give a single f about me or my money..just know that Travis H. was not lying if it happens to you.....what's even more messed up is they have a mastercard logo, and if mastercard offers zero liability protection then the bank is supposed to do the same but these banks will violate their rules and regulations, and i feel like people need to start targeting mastercard or visa in these situations cause without those logos banks aint ish....a fraud situation cause if the bank is not handling the issue properly that mastercard or visa logo should not be on that card, because mastercard and visa cosigns these banks and until they start regulating these situations they going to continue to violate the same ones that make them rich, the customers.....On 6/26/03 I went into the branch to to see who was responsible for the fraud on my account and to allow them to see what I looked like in person, since I was out of the hospital, and to my surprise the bank manager took my id looked up my account, and refused to show me the fraud on my account for over a month these agents refused to assist me until I went inside the branch when I spoke to Brent the store manager in Greenville, SC on Whitehorse Road he saw immediately how I looked and knew it was not me on the footage now I have been waiting on their Branch manager Andrew Misocky to call me and give me some weak rebuttals about this issue yet, I was told once I proved it was me they would quickly correct this situation, but It has been 2 weeks, and I have not received a call or a check for this 3k in fraud that Woodsforest allowed on my account, since the store manager Brent refused to show me the footage of the fraud on my account while a police officer was in his presence, he knew it wasn't me, yet when he saw me he would have had no problem showing me the footage if it was me on the footage instead he acted like I had no business in the store, and they have not refunded my money nor even apologized for the mistakes they made, but I nominate Woodforest for the next Class Suit, because they will block your number if they feel you could be a threat to them financially they have blocked three of my numbers from calling and thats sad that a bank don't want to own up to their mistakes, that really dont matter I just want my money back
I made a deposit online, so my money would be available tomorrow. I tried to access my online banking to check the status of my deposit. They told me my online access was blocked and my check was denied. It's almost historical they would reject a check from the company I opened the account with. It's also a company that has enough money to buy out Woodforest.
I called the phone number they instructed me to call, in order to straighten the situation out. Their representative was completely useless. So, he transferred me to an equally useless supervisor. They claim there was suspicious activity, even though that was just from me. They froze my access to my account, but allowed a third party app to withdraw funds, after they froze my access. Obviously they are complete idiots.
This bank refuses to communicate with you when they have made a mistake. They will not let you speak with their legal department and locally they say call Corporate but after trying to wear you down with 3rd world phone operators for an hour they promise to have Legal to call back but never do. They have shared personal information with my son in violation of State and Federal laws while causing problems and making threats of reporting false information to credit bureaus if my son doesn’t pay a debt that has nothing to do with him. He has not used his account in 3 years when he asked them to close it. Shameful !!!
Been a customer over 10 years but this is it. I'm done. I'm so sick and tired of them blocking my damn card for nothing....attempting to purchase and businesses I have used time and time again they seem to just randomly decide to block it. If it's after hours or the weekend you are screwed...no one to talk to...I guess you go without food or gas (like I have) when they do it on the weekend. I despise this worthless pathetic bank. In the process of finally leaving them and I'm going to do a happy dance when I do.
If you are considering opening an account with them DON'T. You will regret it...unless you don't like having access to your funds..in that case you'll love them.
By far the worst bank ever, someone hacked my account after I notified them, they did nothing to help me get my money back from these thieves, who had an authorization to go into my account. This bank is horrible. I will never do business with them. We are a small business family owns, and this has affected us tremendously. They did nothing for us nor did they care. I will look for a different bank and never do business with them again they’re not trust worthy they don’t have your best interest they are just horrible. It’s a nightmare.
I sent a wire transfer to a customer of woodforest, unknowingly sent it to a closed account. They refused to return the money because there was money owed on that account.
I would not have sent to a closed account and Woodforest knows this, but still refused to return the money, saying oh well, that I knew what I was doing. I asked them...why would I send money to a closed account. Their answer...too bad.
This bank is not one you should deal with. They have no customer service, but they do have one thing you should be aware of. Greed. This is the most unethical, greedy bank and you should avoid dealing with them. For goodness sakes, what happens to people who borrow from them?
Pick a bank with a decent reputation, not one like this.
This bank put $1000 deposit/credit on hold and demanded proof of receipt. The receipt was provided to them and denied because it wasn’t sufficient proof. So now they can steal my money and overdraft my account anytime I make any kind of transaction. Abusers!!! Anytime I call them I get different reasons as to why they’re stealing my $ like this. Reporting them to the OCC!!!
This bank is not to trust. I had no activity for a while and they just took $15 from my account. Banks are meant to keep your money safe but this one is no more than a trap.
Shame on them
Unfortunately there's no zero start to rate.
I have been with Woodforest over 16 years. They use to be an excellent bank never had any issues. This year alone my account has been hacked twice. Well today the hackers got 5k. Wiped my account out on mother's day and I could not even take my kids to the movies as planned. Of coarse it's Sunday and they do not have any customer service available. So I leave a message on fraud line. They call. The lady says "oh so that wasn't you that used fb pay". I said "NO and I don't even have my card info on fb nor do I use it." I mean 1k was taken out of my account FIVE times. You would think after the first or even the second time their security/fraud system would have kicked in but nope they just let the hackers drain all my money. So then she does the dispute and tells me I need to drive to the branch tomorrow when they open to sign it. I said "ok so when do I get my money back?" She said "oh we are told to say 7 to 10 days." I was furious. I said "mam I have NO MONEY now. I have to go to work which is 2 hours away. I travel for my Job and my rent check has not even cleared my account." I need MY MONEY." so she tells my to tell them tomorrow to call the fraud department to get my money back quicker.
About 6 months ago someone was using my card in TEXAS I live in OHIO. So they are just having a hey day spending all night on my dime or so they thought. No help from them and doing my own investigation I was able to catch the guy and even with a police report I did not get my money back for over 2 weeks. They guy was arrested and recieve felony identity theft and unauthorized use of credit card.... because he literally was using ALL my card info with his name on the card. So he was able to make a card with all my banking info. How? I don't know because I'm not a thief and actually work for my money. If you asked my even 5 years ago if they were a good bank I would of said yes, but today NO!!!!! They just keep getting worse and worse and their security is obviously nonexistent!
This is the very worst bank that exists or ever existed. They have terrible customer service. Terrible policies and rules. No available help after 5pm or on the weekends. They fraud your debit card repeatedly over the dumbest things. I believe so they can hold on to your money for as long as possible. They have fraud my card at least 6x's all stuff I buy repeatedly. They even called it fraud for shopping at the Walmart where my branch is located. Once they fraud it you aren't notified until the next day. So if it's after 5pm no access to YOUR MONEY. if it's the weekend you are SOL until Monday. If you make a deposit even cash they hold it. If you get a new debit card you have to wait 24 hours to use it. The tellers never give you any of this information until after you have put YOUR MONEY. In the Bank, they have no deposit ATMs at there locations. You can do a night drop only. Again making you wait for YOUR MONEY! This bank is in Walmart so thay can take advantage of people.
Don't put your money in there bank if you want to be able to access it on a regular basis like a normal bank.
I got $420 stolen from my account by a guy I had no idea who it was and he apparently used a zel account which I have no clue what that is either. So I called the call center the rep I could tell they didn't give a shit about my situation. I wanted my money put back on my account but they said I had to wait till the dispute is over that can take up to 90 days. I can't wait that long. I have bills to pay. Then the teller at the bank said I could take out a $500 over draft thing and would have to pay a non disclosure fee of $32 for everytime I had a pending transaction. Fuck that! Why would I have to pay for anything when I have only $38 in the bank. That's bullshit. Yes I got a new debit card with a new pin number which I can't use till tomorrow morning. Then I called the fraudulent department and they told me the same thing i had to wait till the dispute is over in order to get my money back. That's if I do get my money back. I have never known a bank that wouldn't put your money that got stolen back into your account the same day. They are about to lose a customer after 15 years of banking with them. Sorry but not sorry.
It is absolutely horrible they just let you stand there and wait and wait and wait because they Stand around behind the counter talking to each other entertaining themselves, The customer is not important.
They don't understand that the customer is the king because they have the money that they cost those people who work there that's not their mthey are money but they think they own everybody's money they're absolutely disgusting. Also when I couldn't a Bang and ask for a manager there's never a manager there when I call the speaker manager there's never a manager there it's a real clown show
I received a debit card from Woodforest National Bank that I never applied for. In fact, I had never heard of Woodforest National Bank before. In the envelope was the card and the checking account number, plus I received a pin number for the card in a separate envelope. NEVER APPLIED FOR A CHECKING ACCOUNT, NEVER APPLIED FOR A DEBIT CARD. NEVER HEARD OF THIS BANK BEFORE. The customer service reps and their supervisors were no help. In fact, they told me I would have to wait for documents to come in the mail for me to fill out and sign and send back before they would even flag or suspend the account. After doing some digging, it seems to me that this account may have been fraudulently opened in-house. I was able to check the account balance: -15 dollars. 15 dollars happens to be the amount needed to set up a debit card, which means there was 0 dollars in the account before-hand. Plus, would an identity thief set up an account and debit card using the victim's actual address? Doesn't make sense. When I get this all straightened out, I'm reporting this bank to the proper authorities, and I will thank this low-rent bank to tighten up their practices and stop putting responsible people in financial jeopardy,
For many YEARS tellerS unable to provide endorsed copy of Cashier's Check because they are unskilled. April 2021, teller REFUSED to provide Cashier's Check for my rent because I had no WRITTEN PROOF of my Zip Code. Woodforest National Bank closed my account and sent a Cashier's Check for the balance of my account via U. S. Postal Service using the ZIP CODE IN THEIR OWN FILE. The teller refused to negotiate the Woodforest National Bank's own Cashier's Check with the memo: closing account xx____. Their OWN Cashier's Check! As I left the bank, the teller said "you're disgusting" not once, but twice. Now, the third stimulus was scheduled for direct deposit on MARCH 31 but it is nowhere to be found! IRS has to trace which takes 90 days. Be CAREFUL with this bank; they seem to delight in this behavior.
I am elderly and very low income. I would rate this bank NEGATIVE 10.
I have banked with Woodforest for close to 16 years. Used to be a really good bank. Service is non existent now. When you call customer service in Houston, you reach India. They are rude and incompetent. If I need to dispute something on my credit card, since I moved none of the local Walmarts have a branch. I have to drive an hour each way for the nearest branch. I had to cancel my credit card because of unauthorized transactions. It's been almost a month and I never received my card or February statement as of March 10. After almost 3 hours in the past week of hold time and constant disconnects, I talked to the second person I have talked to in a week today. I talked at length to a person last week and gave all my dispute information and she disconnected me after I waited over an hour to talk to someone real. Never did enter my disputes. I hoped that I could put in online disputes because of the bad service. They are not that technologically advanced. I had to change my phone and I was able to do it online. I noticed that my primary address reverted back to my old address. I had been wondering why my zip code was showing incorrect when I would make a purchase online or for gas. So, I changed my address back to the correct address. That's why I never got my new card or recent statement. So when I talked to this rude woman in India today, she wanted to argue with me about the address issue. Said they were going to charge me to send a copy of my last statement. Said there's an active card on file for me and they never cancelled the old card like I asked or sent me a new card. That's BS because, I got several notifications from businesses including the one making unauthorized transactions that they could no longer use my old card. So, I tell her that I am not going to argue with her about it and let's get through my disputes. After she entered the first dispute, I was told that I would have to drive to that branch one hour each way to sign any dispute I had entered. What's the point of having customer service if they are unable to do anything. Why can't you mail me a copy to sign? I'm done with Woodforest and will be closing my account.