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Woodforest National Bank

Popular Accounts at this Bank

0.75%5-year CD5 Year CD
0.15%1-year CD1 Year CD
0.10%SavingsPersonal Savings

Overview / Commentary
1330 Lake Robbins Drive
The Woodlands, TX 77380

Woodforest National Bank is headquartered in The Woodlands and is the 13th largest bank in the state of Texas. It is also the 208th largest bank in the nation. It was established in 1980 and as of December of 2015, it had grown to 4,777 employees at 752 locations. Woodforest National Bank has an A health rating.

A Bank That ACTUALLY Cares About Their Customers

Posted by: JasonInPa | Dec 28, 2011

About a year and a half ago, I was looking to open a checking account because another bank had charged me way too much for simple things like calling in and talking to someone at their office ($10 fee). I went to 2 other banks and they refused to open an account for me because of me refusing to pay the ridiculous fees the other banks charged me.

Then I was in my local Walmart and saw a bank there with a sign "2nd Chance Checking" so I stopped in and asked a few questions about their fees and such and then successfully signed up for an account with absolutely no problem. The branch manager, Andrea, personally opened my account and was very kind and friendly.

As the months passed by the tellers at Woodforest got to know me and always were very kind and always called me by my first name when I dropped by to deposit or withdraw money. By the way almost every deposit is available IMMEDIATELY! At the other bank, even though I'm sure they knew me, it seemed like I was just a number to them, maybe because I kept a lower balance than other customers, maybe because I had no huge loans with them, who knows. Also if I made a deposit that wasn’t cash it would take 1-3 business day(s), or more, to be available to me. Not at Woodforesst! The tellers at WOODFOREST always treated me like I had a million bucks in my account.

After having an account there for a year, in good standing, they upgraded my account to a free account with FREE $500 in overdraft protection that they called "privilege pay." At the other banks they made you apply for a line of credit to get overdraft protection, which, of course, they never approved for the average person! Not at Woodforest! They upgraded my account one day I was in there, making a deposit, surprising me! Wow, again making me feel like a treasured client.

At one point in time I had an overdraft, it got paid (thank goodness) and I got charged a $34 fee. Now its worth mentioning that while Woodforest only charged me ONE overdraft fee, the other bank would have charged me about 11 FEES because at my other bank they charged overdraft fees on” pending items” too. Again, NOT AT WOODFOREST. I went in that day and corrected my account making the balance positive and making sure my “pending transactions” didn't get any overdraft fees when they cleared. I talked to the manager that day and she told me that they limit the amount of overdraft fees that someone can incure in one day. Then she told me she would REFUND the overdraft fee if I completed an online banking education class (which took about 10 minutes to do) which was well worth the $34.00 I was refunded.

Another great thing about Woodforest is their online banking. You can log in anytime and see EVERYTHING going on with your account. For example, if I just went to the store and spent $50, there it was right on the screen. If I just got gas, instead of showing $1 it showed the actual amount. This is very helpful, in case you make a mistake. If you overspent, as long as you can make it to the bank before the "pending items" change to "posted items" (about 1-3 days) you can save yourself on fees if you make a deposit and bring your account to a positive balance. My other bank hid the "pending transactions" and just told you a total of them. Like I said earlier in this review, if you make a mistake and over spend, you will be charged fees on EVERY “pending item” that could be as much as $300+. NOT WOODFORREST!

Fast forward about 6 months. I woke up and checked my account online as I always do and there was an ACH for $200 that I did not recognize. It turned out to be fraud. Now this is what impresses me the most about Woodforest National Bank, the Vice President of the entire company (not just my local bank manager or a regional manager) this was the real deal Vice President of the bank (on a NATIONAL executive level) calling me from HIS CELL PHONE! A few questions and he fixed the problem RIGHT AWAY and told me to call him ON HIS CELL PHONE if I ever needed his help again. Now you tell me of a bank where the VICE PRESIDENT personally helped you out when your account only had a balance of $112.00 and gave you his cell phone number for future help if needed! Again, ONE MORE REASON I felt like I had a million dollars in my account.

To summarize, I would highly recommend this bank to anyone who wants a bank that not only says “We care about our customers….” but they ABSOLUTLEY really 100% do care about their customers. Thank you Woodforest for your AMAZING service. It’s the little things your bank does that counts. I’ve had bank accounts with around 25-30 banks in my lifetime and NEVER got the great service from anyone like I have from you. I’m just your ordinary guy who keeps an average of $300-600 in my account with “not so good” credit.  Keep up the good work and everyone will have accounts with your bank! Thank You, from your customer for life!

Great Bank!

Posted by: chris1302 | Oct 29, 2011

I was skeptical at first, especially after seeing my first Woodforest in a Wal Mart, but they really changed my perception. They have been wonderful with me. I truly believe a lot is in the client and not the bank. Dont make bad decisions and you wont have any issues. Very professional clerks who seem to really care. I felt at home from the day I walked in!

Woodforest Kinda OK So Far

Posted by: ChrissyL | Feb 28, 2016

I just opened a 2nd chance checking acct. with Woodforest less than 2 months ago. So far, they've been fair and even credited one NSF fee for refusing to accept a deposit that would have avoided that charge. However, they recently suspended my debit card OD protection privileges for one $10.49 negative balance caused SOLELY by recurring monthly svc. fee!

I wrote an email via their on-site message portal to complain. About 2 days later, reply came back with same crap as first auto-notification that I must wait 60 days with no more OD balances and take a GPS banking course at a local branch. This is very unfair, as sole cause of ONE overdraft was due to BANK-imposed mandatory recurring service charges. Very unreasonable, but I defer overall judgment at this early stage in the game.

Platinum Account Woes

Posted by: dla1946 | May 27, 2016

Several years ago, I opened a Platinum Plus account. Under the terms of this account, you are to receive access to funds immediately. The hang-up is that the tellers at the branches have a limited authority to accept the check for deposit-typically $1000 and at the Wal-Mart branches, a manager is often not on duty. After several episodes of waiting several minutes for the teller to make call after call trying to reach a supervisor, we are moving on. The final straw was when the teller balked at us depositing an Allstate claim check and we were both present with IDs. After standing there 10 minutes, we ripped up the deposit slip and took it to another bank. We weren't even trying to get any cash off it, just deposit!



Health Grade Components

FDIC Certificate #23220
Year Established1980
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.76%
Return on Equity - YTD20.31%
Annual Interest Income$107.7MM
Assets and Liabilities
AssetsQ4 2015vs Q4 2014$4.65B$4.52B
LoansQ4 2015vs Q4 2014$2.41B$2.13B
DepositsQ4 2015vs Q4 2014$4.20B$4.06B
Equity CapitalQ4 2015vs Q4 2014$387.9MM$393.0MM
Loan Loss AllowanceQ4 2015vs Q4 2014$36.6MM$33.8MM
Unbacked Noncurrent LoansQ4 2015vs Q4 2014$10.0MM$9.3MM
Real Estate OwnedQ4 2015vs Q4 2014$187.00K$225.00K
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Woodforest National Bank Savings Account Rates

0.10%*$10k*-Personal Savings
OTHER TIERS: 0.05% Up to $10k
0.10%*$10k*-Business Savings
OTHER TIERS: 0.05% Up to $10k

Woodforest National Bank Money Market Rates

0.05%--BIG Money Market
0.05%--Business Money Market

Woodforest National Bank Checking Account Rates

0.20%--Personal Platinum Plus Checking
0.05%$1k-Personal Choice Checking
0.05%$1k-Personal Sterling Advantage Checking
0.05%--Business NOW

Woodforest National Bank CD Rates

0.75%$500-5 Year CD
0.50%$500-4 Year CD
0.25%$500-2 Year CD
0.25%$500-3 Year CD
0.15%$500-1 Year CD
0.05%$500-1 Month CD
0.05%$500-3 Month CD
0.05%$500-6 Month CD

Woodforest National Bank IRA Rates

0.75%$500-5 Year IRA
0.50%$500-4 Year IRA
0.25%$500-2 Year IRA
0.25%$500-3 Year IRA
0.15%$500-1 Year IRA
0.05%$500-6 Month IRA

Woodforest National Bank has 750 locations. Click to view all Woodforest National Bank locations.