| 5 star: | (1) | |
| 4 star: | (0) | |
| 3 star: | (0) | |
| 2 star: | (1) | |
| 1 star: | (5) |
We have been with zions bank for over 10 years and have experienced a slow decay of this bank and it's policies. The last complaint is they shut off our debit card because of security alarm but did not let us know about it. They said they sent an email (No) and they sent a letter (No) .. Because of this so called security problem, they deactivated the card which caused late charges from St George Utilities Dept. They refused to pay the charges even though it was their fault. They are a 3rd world bank in my sight. I will look for a better bank that has more stars than 2. What a terrible shame for banking in America. What happened to Integrity in Banking?
I am so sick of Zions bank. Every time I have to get something done here they fail. I’ve done wire transfers and they either lose it or forget to do it. They have a glitch on their website and I end up having to pay a fine. This bank sucks.
I have two bad experiences with Zions bank.
The first was when I was a poor college student. I had a checking account with them and I had several small overdrawn amounts which I knew about. It was early on in the semester. I was quick to get my account back in the positive and thought nothing of it, additionally paying the late fees. At the end of the semester I get hit with a bill saying that I had to pay the overdrawn amount separately and that I had to manually do that by coming into their office. They also put an interest fee on there. I was furious and let the manager know that their tag line, "we know who keeps us in business" was BS.
Second experience. I'm a business owner here in Utah and bank with Chase who is great. I do contract work for a company that banks with Zions and I receive a check monthly from this account. Every month, Zions puts the check on hold and makes me manually call them to clear the check. It takes up to 2-5 hours every month. Worst bank ever. Their processes are cumbersome and not efficient for the day and age we live in and nickel and dime you.
Zions bank is clearly managed by gray-haired old men who are technologically impaired. These are people who are so out of touch that they still believe “that internet-thingy is just a fad”. They wear Elsha Cologne, drive Cadillacs, make phone calls from landlines, and unanimously still believe that cow’s milk is good for you. They clearly don’t know how to service a home equity credit line. They repeatedly processed my payments incorrectly, resulting in late fees being assessed and calls from collections representatives. They have a broken system and an outdated style of banking. If you choose to have a home equity credit line with Zions, don’t plan on using that expensive smartphone you own for making bank transactions. With Zions bank you can’t make payments or transfers through an app or online, unless you have a Zions bank checking account. Nope! Instead, you’ll get to relive banking in the 1970s, where you visit the local branch and write a paper check every month to make your payment. But no worries because a teller will send you a dum-dum sucker through their high-tech air tube delivery system with each transaction. And you’ll get a receipt that was printed using a black and white dot-matrix printer. We’re talking old-school here. Alternatively, Zions bank will have the pony express deliver a payment coupon booklet to your house so you can produce a handwritten check each month that your local postmaster will deliver directly to Zions’ corporate office in his little white Jeep. You can rest assured that your payment envelope will be hand delivered by a white man in a white shirt. He will place that envelope in a metal tray which has been labeled “in-box” and is resting on the corner of a mahogany desk in a dark office within a tall red-brick building in downtown Salt Lake City. Then another white man in a white shirt and a white tie will use his letter opener, to open that envelope. He will then proceed to enter the payment into a ledger book that he keeps in his top desk drawer and is filled with debits and credits that only a banker who graduated from BYU in 1968 could understand. Honestly, this bank is horrible. Their website stinks and their app completely lacks functionality and looks like it was designed by a junior high student for a class project in computer science. Bank elsewhere, you’ll be glad you did.
Their services are not good, the communication, the fees, and knowledge are all around the worse. The fees are not stopped when you tell several teller, corporate and branch managers. I have had nothing but frustration.