From the Bank
Zions First National Bank was founded in Salt Lake City in 1873 and continues its legacy of strength and stability as one of the oldest financial institutions in the Intermountain West. To bring value to individuals, small-to middle-market businesses, nonprofits, corporations and institutions, Zions Bank provides a wide range of traditional banking and innovative technology services. Through its network of 122 full-service financial centers across Utah, Idaho and Wyoming, the bank offers consumers a range of mortgage and home equity loan options, AmaZing Rewards® credit cards, Private and Executive Banking services, and online and mobile banking.
Dedicated to supporting economic development in the communities it serves, Zions Bank is a consistent market leader in US Small Business Administration lending and is known for its local decision making. Companies can find solutions through the bank’s range of commercial loans, international banking services and award-winning Treasury Management solutions.
Zions Bank is a division of Zions Bancorporation, N.A. (NASDAQ: ZION), one of the nation's premier financial services companies, with total assets exceeding $65 billion. Zions Bancorporation, N.A. is a member of the Federal Deposit Insurance Corporation (FDIC), and operates under multiple trade names in multiple states. Divisions of Zions Bancorporation, N.A. are not separate FDIC-insured banks. The FDIC coverage extended to deposit clients is that of one insured bank
Related Posts
2/16 - Zions Internet Savings Account Yield Falls From 1.11% To 1.06%
9/13/08 - 3.80% 12-Month / 3.60% 6-Month Online CD at Zions Bank
3/28/08 - More Savings Account Rate Cuts - Provident, Zions, WaMu and Others
2/20/08 - Update On Zions Bank's Deseret Money Market Account - Update
10/18/07 - More Falling Yields at Online Savings Accounts: Capital One, AmTrustDirect, Zions
8/29/07 - Zions Bank Increases Top Yield on Deseret Money Market Account to 5.56%
5/11/07 - Zions Bank's Deseret Money Market Account at 5.30%
11/3/06 - Update on Zions Bank's Deseret Money Market Account
9/27/06 - Zions Internet Money Market Account Now 5.24%
8/2/06 - Zions Internet Money Market Account Now 5.13%
7/28/06 - 5.07% to 5.23% Zions Deseret Money Market Account
5/4/06 - 4.71% Internet Money Market Account at Zions Bank
Been With Zions Since I Was 12 Years Old, And Will Be Staying With Them For Life!
Zions Bank has the greatest customer service I've ever experienced!
Every time I leave a branch I think to myself, "now that is customer service." When I lived in Layton, I would be greeted with a "hey Joey, how are you today?" Something I thought I would miss when I moved to Logan for school. It didn't even take a month before I was getting the same treatment at any of the many branches here in Cache Valley. Not just my name, but they remember to ask about my family, a test I had last week, or making sure I got over the sickness I recently had.
I went on a vacation last year, but forgot to transfer the needed money from my savings to checking before I left! I was away from the internet for the majority of the trip, but once I could check on things, I noticed that I had racked up quite a lot in NSF charges. I gave Zions a call and explained my mistake and they waived them all. Let me repeat that, they waived every NSF charge I had (validly) incurred. They didn't need to, but were more than happy to help out. This was very smart of them considering that because of this service, I'll be with them for life.
I once went into a branch inside a Smith's to get a money order. The teller told me that he'd be more than happy to get me one, but they cost $2.50. He advised I go to the Smith's customer service desk, as it would only cost $0.50 there. Instead of looking out for their company's profit margin, they look out for the customer.
The one downside is that they are not nationwide. If you travel too far, there won't be any ATMs you can use without charges. Zions' fees are very reasonable though, only one dollar to use a non-friendly ATM where other banks charge three or four. A friend of mine just complained about a certain mega-bank that charged him $38 for NSF (quite a bit more than the $0 I paid.) No minimum balance. No monthly charges. Just reasonable fees where needed and outstanding customer service.
I wouldn't dream of leaving Zions bank.
As expected
When it comes to consistency, they just about have it nailed down. The unfortunate customer service that we've (sadly) come to expect, is right about on par.
There are no fireworks. Nothing personable or spectacular to mention regarding service; the employees are cordial and polite and will then happily transfer you to another department. If that is satisfactory for you, that's great! You'll be getting the exact same response from the next representative on the line.
That being said, what they do manage to take care of is prompt and efficient. Just don't expect them to feel your pain when your bank information has been hacked and your account has been drained. For some reason they can't grasp your frustration about your funds not being replaced for at least 3 weeks. Wow, what horrible, demanding customers we are!
Poor Customer Service
I've been with Zions for almost 10 years and they have quickly become the worst possible banking experience ever. They offer products in which the local branches are unable to handle and need to call the Salt Lake City office for everything, They must provide little or no employee training as they customer service is no service at all. When doing an internal transfer of funds from the savings account to the checking account they hold the funds for a day. These are internal funds from balances that are supposed to be available balances. I have never had a bank put a hold on their their own funds. The branch manager has no interest in customer service and the HQ in SLC really don't care. I've tried to resolve issues in a calm and professional manner and have no results. Closing accounts and would never do business with them again.
This 20 Plus Years Customer Is Leaving! (If They Let Me)
I wish I could give 0 stars. I was with Zions Bank for 20 years. It was fine, at first, and then they would randomly freeze my account for weird reasons. Once, they froze my account because “they didn’t know my occupation.” With that, they also froze my 3 children’s accounts who were connected with mine, and being in college, we were all beyond frustrated that it took several days to unfreeze them. Right after that, my kids withdrew their money, but I still stayed for a while, dealing with the random freezing of the account, the extra fees they found they could add, etc. But when I tried to leave, I found that it was like trying to quit the mob...I went in, said I wanted to cut ties with Zions and close my accounts, thinking I was done now. 6 months later, I get calls from Zions that I’m past due on my line of credit. What??? I thought everything was closed, so I didn’t stop some auto payments (bc, silly me, I thought a closed account couldn’t be charged), so they kept just billing my line of credit. Argh. So, I’m angry now and frustrated. The fees have piled up and I now owe a large sum of money. But I just want out! I ask to talk to the manager at the North Salt Lake branch and the nice lady apologizes for the miscommunication, says that everything will be shut down, as soon as I pay the fees. I scrape up the money to pay, thinking I am now out of the Zion’s Bank mob. 6 months later the calls come again. They didn’t close down my account or my line of credit and allowed all sorts of fees and payments to go through that I thought were cancelled. AGAIN!!!!! I go talk to the assistant manager (the manager I spoke to before didn’t work there anymore and there had been 4 managers since then!). Angry, I asked, “How did this happen??? The manager assured me we were finished!!!!” He hemmed and hawed and said, “Sorry, but there’s nothing I can do.” He then went back and looked at the day I came in to make the big payment and close all accounts with them. Apparently, just after I made the payment, but before the manager had closed all the accounts, there was a fee applied to my account, which kept it active, for now I owed them more money, and it would not close. RUN AWAY FROM ZIONS NOW!!! They are very unethical and have charged me thousands in crazy fees and took no responsibility for their massive mistakes. The next bank I went to didn’t freeze my account when I went out of town, they texted me to make sure I approved of the charge, and off we went. Other banks can get it done so much better!
Data as of Q4 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 2270 |
| Year Established | 1873 |
| Employees | 9678 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.72% |
| Return on Equity - YTD | 7.1% |
| Annual Interest Income | $2.37B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2020vs Q4 2019 | $81.48B$69.17B |
| Loans | Q4 2020vs Q4 2019 | $52.78B$48.34B |
| Deposits | Q4 2020vs Q4 2019 | $69.65B$57.09B |
| Equity Capital | Q4 2020vs Q4 2019 | $7.89B$7.35B |
| Loan Loss Allowance | Q4 2020vs Q4 2019 | $776.5MM$494.7MM |
| Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $358.2MM$228.4MM |
| Real Estate Owned | Q4 2020vs Q4 2019 | $4.0MM$7.5MM |
