Zions Bank

Overview / Commentary
1 S Main Street
Salt Lake City, UT 84133

From the Bank

Zions First National Bank was founded in Salt Lake City in 1873 and continues its legacy of strength and stability as one of the oldest financial institutions in the Intermountain West. To bring value to individuals, small-to middle-market businesses, nonprofits, corporations and institutions, Zions Bank provides a wide range of traditional banking and innovative technology services. Through its network of 122 full-service financial centers across Utah, Idaho and Wyoming, the bank offers consumers a range of mortgage and home equity loan options, AmaZing Rewards® credit cards, Private and Executive Banking services, and online and mobile banking.

Dedicated to supporting economic development in the communities it serves, Zions Bank is a consistent market leader in US Small Business Administration lending and is known for its local decision making. Companies can find solutions through the bank’s range of commercial loans, international banking services and award-winning Treasury Management solutions.

Zions Bank is a division of Zions Bancorporation, N.A. (NASDAQ: ZION), one of the nation's premier financial services companies, with total assets exceeding $65 billion. Zions Bancorporation, N.A. is a member of the Federal Deposit Insurance Corporation (FDIC), and operates under multiple trade names in multiple states. Divisions of Zions Bancorporation, N.A. are not separate FDIC-insured banks. The FDIC coverage extended to deposit clients is that of one insured bank

As expected

Posted by: |

When it comes to consistency, they just about have it nailed down. The unfortunate customer service that we've (sadly) come to expect, is right about on par.
There are no fireworks. Nothing personable or spectacular to mention regarding service; the employees are cordial and polite and will then happily transfer you to another department. If that is satisfactory for you, that's great! You'll be getting the exact same response from the next representative on the line.
That being said, what they do manage to take care of is prompt and efficient. Just don't expect them to feel your pain when your bank information has been hacked and your account has been drained. For some reason they can't grasp your frustration about your funds not being replaced for at least 3 weeks. Wow, what horrible, demanding customers we are!

Poor Customer Service

Posted by: |

I've been with Zions for almost 10 years and they have quickly become the worst possible banking experience ever. They offer products in which the local branches are unable to handle and need to call the Salt Lake City office for everything, They must provide little or no employee training as they customer service is no service at all. When doing an internal transfer of funds from the savings account to the checking account they hold the funds for a day. These are internal funds from balances that are supposed to be available balances. I have never had a bank put a hold on their their own funds. The branch manager has no interest in customer service and the HQ in SLC really don't care. I've tried to resolve issues in a calm and professional manner and have no results. Closing accounts and would never do business with them again.

Used To Be A Good Bank

Posted by: |

I've been with Zions for about 10 years. It started great--I got wonderful response and was pleased with the products and service. But recently the service has dropped dramatically. Try calling the general help number and you will get someone who is trying first to get you off the phone ("try this or go into the branch and solve it") not help solve your problem. I've sadly had that happen multiple times.
It's not the proud local bank it used to be. I'm really disappointed.

A caring and professional bank

I was in Utah for college and BoA was not available in the area for me to deposit/withdraw money and manage my account. I went into Zion Bank in South Jordan, UT to open an account. I was greeted very warmly, like family. I opened up a savings/checking account with them. Their web experience is very user friendly and easy to navigate. I would definitely recommend Zion bank. They also offered me a small scholarship for attending a university nearby.



Health Grade Components

FDIC Certificate #2270
Year Established1873
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.54%
Return on Equity - YTD16.27%
Annual Interest Income$563.0MM
Assets and Liabilities
AssetsQ1 2021vs Q1 2020$85.12B$71.47B
LoansQ1 2021vs Q1 2020$52.90B$49.34B
DepositsQ1 2021vs Q1 2020$73.85B$57.52B
Equity CapitalQ1 2021vs Q1 2020$7.93B$7.47B
Loan Loss AllowanceQ1 2021vs Q1 2020$646.0MM$730.4MM
Unbacked Noncurrent LoansQ1 2021vs Q1 2020$311.5MM$256.9MM
Real Estate OwnedQ1 2021vs Q1 2020$3.5MM$6.0MM

Rates for Zions Bank are currently being reviewed.



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