Overview / Commentary
1 S Main Street
Salt Lake City, UT 84133

Zions Bank was founded by Mormon pioneers in Utah in 1873. In 1957, Zion’s Savings Bank and Trust Company (as it was known) merged with Utah Savings and Trust Company and First National Bank of Salt Lake City. It became Zions First National Bank – which is the bank’s official name today. However, it wasn’t until 1960 that the LDS Church sold its majority ownership to Keystone Insurance and Investment Company. In 1961, Zions First Nation Investment Company was incorporated in Nevada, and acquired ownership of the stock owned by Keystone. In 1965, the investment company changed its name to Zions Bancorporation, and in 1966, the company went public.

Today, Zions First National Bank is still a subsidiary of Zions Bancorporation. Zions is a full service bank, offering commercial services, consumer banking products, and business banking to its customers. Specialty services include ag finance, correspondent banking and private services. Nationwide, it is possible to access Zions Bank services via the Internet. There are offices in Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah and Washington.

Zions Bank offers competitive interest rates on deposit accounts, including savings, money market and CD accounts. The bank also offers interest checking accounts. The bank did accept TARP funds after the 2008 financial crisis, but has since repaid them.

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Been With Zions Since I Was 12 Years Old, And Will Be Staying With Them For Life!

Posted by: joeylap | Feb 10, 2012

Zions Bank has the greatest customer service I've ever experienced!

Every time I leave a branch I think to myself, "now that is customer service."  When I lived in Layton, I would be greeted with a "hey Joey, how are you today?"  Something I thought I would miss when I moved to Logan for school.  It didn't even take a month before I was getting the same treatment at any of the many branches here in Cache Valley.  Not just my name, but they remember to ask about my family, a test I had last week, or making sure I got over the sickness I recently had.  

I went on a vacation last year, but forgot to transfer the needed money from my savings to checking before I left!  I was away from the internet for the majority of the trip, but once I could check on things, I noticed that I had racked up quite a lot in NSF charges.  I gave Zions a call and explained my mistake and they waived them all.  Let me repeat that, they waived every NSF charge I had (validly) incurred.  They didn't need to, but were more than happy to help out.  This was very smart of them considering that because of this service, I'll be with them for life.

I once went into a branch inside a Smith's to get a money order.  The teller told me that he'd be more than happy to get me one, but they cost $2.50.  He advised I go to the Smith's customer service desk, as it would only cost $0.50 there.  Instead of looking out for their company's profit margin, they look out for the customer.

The one downside is that they are not nationwide.  If you travel too far, there won't be any ATMs you can use without charges.  Zions' fees are very reasonable though, only one dollar to use a non-friendly ATM where other banks charge three or four.  A friend of mine just complained about a certain mega-bank that charged him $38 for NSF (quite a bit more than the $0 I paid.)  No minimum balance.  No monthly charges.  Just reasonable fees where needed and outstanding customer service.

I wouldn't dream of leaving Zions bank.

Zions Bank, meh. But still better than most.

I started banking with Zions Bank in 2008, right when I graduated from high school. I Used them all through college and even after. At the start I really loved it. But as they got bigger and bigger, the fees increased and the customer service went down. It is still better than most big banks, but I have now switched to a smaller credit union and I much prefer that. I just felt as thought they were making too much money off of my overdraft charges even though I had requested multiple times to not have my account even able to overdraft. 6/10

Poor Customer Service

Posted by: oslagbar | Dec 15, 2014

I've been with Zions for almost 10 years and they have quickly become the worst possible banking experience ever. They offer products in which the local branches are unable to handle and need to call the Salt Lake City office for everything, They must provide little or no employee training as they customer service is no service at all. When doing an internal transfer of funds from the savings account to the checking account they hold the funds for a day. These are internal funds from balances that are supposed to be available balances. I have never had a bank put a hold on their their own funds. The branch manager has no interest in customer service and the HQ in SLC really don't care. I've tried to resolve issues in a calm and professional manner and have no results. Closing accounts and would never do business with them again.

Used To Be A Good Bank

Posted by: JeredS | Jul 29, 2018

I've been with Zions for about 10 years. It started great--I got wonderful response and was pleased with the products and service. But recently the service has dropped dramatically. Try calling the general help number and you will get someone who is trying first to get you off the phone ("try this or go into the branch and solve it") not help solve your problem. I've sadly had that happen multiple times.
It's not the proud local bank it used to be. I'm really disappointed.



Health Grade Components

FDIC Certificate #2270
Year Established1873
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.37%
Return on Equity - YTD11.96%
Annual Interest Income$1.20B
Assets and Liabilities
AssetsQ2 2018vs Q2 2017$66.25B$65.28B
LoansQ2 2018vs Q2 2017$44.82B$43.19B
DepositsQ2 2018vs Q2 2017$53.95B$52.79B
Equity CapitalQ2 2018vs Q2 2017$7.55B$7.68B
Loan Loss AllowanceQ2 2018vs Q2 2017$489.6MM$544.1MM
Unbacked Noncurrent LoansQ2 2018vs Q2 2017$323.2MM$472.8MM
Real Estate OwnedQ2 2018vs Q2 2017$4.6MM$3.8MM
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Always verify rates and promotions with the bank or credit union. We are not Zions Bank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Zions Bank Savings Account Rates

0.16%*$10k*-Young Savers
OTHER TIERS: 0.14% Up to $10k
0.10%--Savings Account
0.10%--Business Savings

Zions Bank Money Market Rates

0.90%$1k-Online Money Market
0.35%*$250k*-Money Market
OTHER TIERS: 0.15% $1k - $25k | 0.20% $25k - $100k | 0.30% $100k - $250k
0.35%*$250k*-Business Money Market
OTHER TIERS: 0.15% $1k - $25k | 0.20% $25k - $100k | 0.30% $100k - $250k
0.30%*$50k*-IRA Money Market
OTHER TIERS: 0.20% Up to $25k | 0.25% $25k - $50k
0.30%--Business Money Market Sweep

Zions Bank Checking Account Rates

0.20%*$100k*-Business Interest Checking
OTHER TIERS: 0.08% Up to $5k | 0.15% $5k - $100k
0.15%*$100k*-Premium Interest Checking
OTHER TIERS: 0.08% Up to $5k | 0.10% $5k - $25k | 0.12% $25k - $100k
0.07%--Anytime Interest Checking

Zions Bank CD Rates

1.92%$1k-60 Month CD
1.92%$1k-Business 60 Month CD
1.66%$1k-48-59 Month CD
1.66%$1k-Business 48-59 Month CD
1.56%$1k-36-47 Month CD
1.56%$1k-Business 36-47 Month CD
1.41%$1k-24-35 Month CD
1.41%$1k-Business 24-35 Month CD
1.26%$1k-18-23 Month CD
1.26%$1k-Business 18-23 Month CD
1.16%$1k-12-17 Month CD
1.16%$1k-Business 12-17 Month CD
0.65%$1k-9-11 Month CD
0.65%$1k-Business 9-11 Month CD
0.50%$1k-6-8 Month CD
0.50%$1k-Business 6-8 Month CD
0.20%$1k-3-5 Month CD
0.20%$1k-Business 3-5 Month CD
0.05%$1k-1-2 Month CD
0.05%$1k-Business 1-2 Month CD

Zions Bank IRA Rates

1.92%$1k-60 Month IRA CD
1.66%$1k-48-59 Month IRA CD
1.56%$1k-36-47 Month IRA CD
1.41%$1k-24-35 Month IRA CD
1.26%$1k-18-23 Month IRA CD
1.16%$1k-12-17 Month IRA CD
0.65%$1k-9-11 Month IRA CD
0.50%$1k-6-8 Month IRA CD
0.20%$1k-3-5 Month IRA CD
0.05%$1k-1-2 Month IRA CD


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