From the Bank
Zions First National Bank was founded in Salt Lake City in 1873 and continues its legacy of strength and stability as one of the oldest financial institutions in the Intermountain West. To bring value to individuals, small-to middle-market businesses, nonprofits, corporations and institutions, Zions Bank provides a wide range of traditional banking and innovative technology services. Through its network of 122 full-service financial centers across Utah, Idaho and Wyoming, the bank offers consumers a range of mortgage and home equity loan options, AmaZing Rewards® credit cards, Private and Executive Banking services, and online and mobile banking.
Dedicated to supporting economic development in the communities it serves, Zions Bank is a consistent market leader in US Small Business Administration lending and is known for its local decision making. Companies can find solutions through the bank’s range of commercial loans, international banking services and award-winning Treasury Management solutions.
Zions Bank is a division of Zions Bancorporation, N.A. (NASDAQ: ZION), one of the nation's premier financial services companies, with total assets exceeding $65 billion. Zions Bancorporation, N.A. is a member of the Federal Deposit Insurance Corporation (FDIC), and operates under multiple trade names in multiple states. Divisions of Zions Bancorporation, N.A. are not separate FDIC-insured banks. The FDIC coverage extended to deposit clients is that of one insured bank
Related Posts
2/16 - Zions Internet Savings Account Yield Falls From 1.11% To 1.06%
9/13/08 - 3.80% 12-Month / 3.60% 6-Month Online CD at Zions Bank
3/28/08 - More Savings Account Rate Cuts - Provident, Zions, WaMu and Others
2/20/08 - Update On Zions Bank's Deseret Money Market Account - Update
10/18/07 - More Falling Yields at Online Savings Accounts: Capital One, AmTrustDirect, Zions
8/29/07 - Zions Bank Increases Top Yield on Deseret Money Market Account to 5.56%
5/11/07 - Zions Bank's Deseret Money Market Account at 5.30%
11/3/06 - Update on Zions Bank's Deseret Money Market Account
9/27/06 - Zions Internet Money Market Account Now 5.24%
8/2/06 - Zions Internet Money Market Account Now 5.13%
7/28/06 - 5.07% to 5.23% Zions Deseret Money Market Account
5/4/06 - 4.71% Internet Money Market Account at Zions Bank
Been With Zions Since I Was 12 Years Old, And Will Be Staying With Them For Life!
Zions Bank has the greatest customer service I've ever experienced!
Every time I leave a branch I think to myself, "now that is customer service." When I lived in Layton, I would be greeted with a "hey Joey, how are you today?" Something I thought I would miss when I moved to Logan for school. It didn't even take a month before I was getting the same treatment at any of the many branches here in Cache Valley. Not just my name, but they remember to ask about my family, a test I had last week, or making sure I got over the sickness I recently had.
I went on a vacation last year, but forgot to transfer the needed money from my savings to checking before I left! I was away from the internet for the majority of the trip, but once I could check on things, I noticed that I had racked up quite a lot in NSF charges. I gave Zions a call and explained my mistake and they waived them all. Let me repeat that, they waived every NSF charge I had (validly) incurred. They didn't need to, but were more than happy to help out. This was very smart of them considering that because of this service, I'll be with them for life.
I once went into a branch inside a Smith's to get a money order. The teller told me that he'd be more than happy to get me one, but they cost $2.50. He advised I go to the Smith's customer service desk, as it would only cost $0.50 there. Instead of looking out for their company's profit margin, they look out for the customer.
The one downside is that they are not nationwide. If you travel too far, there won't be any ATMs you can use without charges. Zions' fees are very reasonable though, only one dollar to use a non-friendly ATM where other banks charge three or four. A friend of mine just complained about a certain mega-bank that charged him $38 for NSF (quite a bit more than the $0 I paid.) No minimum balance. No monthly charges. Just reasonable fees where needed and outstanding customer service.
I wouldn't dream of leaving Zions bank.
As expected
When it comes to consistency, they just about have it nailed down. The unfortunate customer service that we've (sadly) come to expect, is right about on par.
There are no fireworks. Nothing personable or spectacular to mention regarding service; the employees are cordial and polite and will then happily transfer you to another department. If that is satisfactory for you, that's great! You'll be getting the exact same response from the next representative on the line.
That being said, what they do manage to take care of is prompt and efficient. Just don't expect them to feel your pain when your bank information has been hacked and your account has been drained. For some reason they can't grasp your frustration about your funds not being replaced for at least 3 weeks. Wow, what horrible, demanding customers we are!
Poor Customer Service
I've been with Zions for almost 10 years and they have quickly become the worst possible banking experience ever. They offer products in which the local branches are unable to handle and need to call the Salt Lake City office for everything, They must provide little or no employee training as they customer service is no service at all. When doing an internal transfer of funds from the savings account to the checking account they hold the funds for a day. These are internal funds from balances that are supposed to be available balances. I have never had a bank put a hold on their their own funds. The branch manager has no interest in customer service and the HQ in SLC really don't care. I've tried to resolve issues in a calm and professional manner and have no results. Closing accounts and would never do business with them again.
Frustrated User And Outsider
I have two bad experiences with Zions bank.
The first was when I was a poor college student. I had a checking account with them and I had several small overdrawn amounts which I knew about. It was early on in the semester. I was quick to get my account back in the positive and thought nothing of it, additionally paying the late fees. At the end of the semester I get hit with a bill saying that I had to pay the overdrawn amount separately and that I had to manually do that by coming into their office. They also put an interest fee on there. I was furious and let the manager know that their tag line, "we know who keeps us in business" was BS.
Second experience. I'm a business owner here in Utah and bank with Chase who is great. I do contract work for a company that banks with Zions and I receive a check monthly from this account. Every month, Zions puts the check on hold and makes me manually call them to clear the check. It takes up to 2-5 hours every month. Worst bank ever. Their processes are cumbersome and not efficient for the day and age we live in and nickel and dime you.
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 2270 |
| Year Established | 1873 |
| Employees | 9895 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.89% |
| Return on Equity - YTD | 12.56% |
| Annual Interest Income | $1.16B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $87.78B$87.21B |
| Loans | Q2 2022vs Q2 2021 | $51.90B$50.93B |
| Deposits | Q2 2022vs Q2 2021 | $79.06B$76.11B |
| Equity Capital | Q2 2022vs Q2 2021 | $5.63B$8.03B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $508.7MM$534.6MM |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $191.5MM$288.8MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $0$1.4MM |
