River Region Credit Union


Overview / Commentary
573-636-4185
3124 W Edgewood Dr
Jefferson City, MO 65109

River Region Credit Union is headquartered in Jefferson City and is the 4th largest credit union in the state of Missouri. It is also the 591st largest credit union in the nation. It was established in 1954 and as of September of 2024, it had grown to 117 employees and 42,451 members at 9 locations. River Region Credit Union has an A health rating.

Field of Membership Restrictions

Membership in River Region Credit Union is open to those who live or work in the Missouri counties of Boone, Callaway, Cole, Miller, Moniteau, or Osage.
See current membership details

Reviews (2)

Disappointed

I have been a loyal customer to RRCU for a few years. I have my current auto loan with them, and I have a 100% on-time payment history with them, as I have had on all my loans there. Today I was declined for an auto loan, despite the terms meeting their loan parameters. I have found this to be very disappointing, as it seems their customer service in this area has dropped of late. I will say that their staff was and has always been polite and respectful. But I can no longer voice my support for them at this point. They have changed, and not for the better. I wish them better days ahead

Draconian Customer Service

I had been with the credit union almost three years. I chatted in-app about changing my checking account to the new checking advertised, and never received any follow-up despite promises made for the same. The week after next I followed up by phone and was told my call wasn't appreciated and those like me weren't served as part of normal business there before hanging up, after multiple attempts to get even that out of them. I decided not to pursue the account change further, but noticed the next week my ability to get funds in and out had been restricted. I thought it was a glitch, but after two weeks I was told to contact a Specialist (who responded generically and never specifically to anything I said twice) before getting the Director to terminate my membership and accounts with a week's notice (slightly less since the contact was made after close of business). I was provided a bad number for follow-up that has never worked for even leaving a message and no recourse regarding this experience within the organization as it appears they have no one auditing them or checking them for compliance internally or externally to contact and decisions are made unilaterally. I have no idea how they think this could possibly be acceptable behavior for any business lest one providing an essential function like a checking account. I'm convinced there must just be a few bad apples involved as I'd never otherwise had a problem before.



Health

Health Grade Components

Overall
NCUA #24955
Year Chartered1954
Employees117
Primary Regulator
Profit Margin
Return on Assets - YTD0.78%
Return on Equity - YTD6.95%
Annual Interest Income$24.5MM
Assets and Liabilities
AssetsQ3 2024$704.8MM
LoansQ3 2024$526.5MM
DepositsQ3 2024$615MM
Equity CapitalQ3 2024$68.5MM
Loan Loss AllowanceQ3 2024$3MM
Unbacked Noncurrent LoansQ3 2024$3MM
Real Estate OwnedQ3 2024$0
Rates

Rates for River Region Credit Union are currently being reviewed.

Locations


River Region Credit Union Locations
Branch Office3608 W Truman BlvdJefferson City, MO 65109-0535
Branch Office3000 Carter LaneColumbia, MO 65201
Branch Office2009 Schotthill Woods DrJefferson City, MO 65101-5509
Branch Office400 E BroadwayAshland, MO 65010
Corporate Office3124 W Edgewood DrJefferson City, MO 65109
Branch Office11 South Fairview Suite 101Columbia, MO 65203
Branch Office818 N Benton Ave Ste 100Springfield, MO 65802
Branch Office1850 S Blackman Rd Ste 100Springfield, MO 65809-2014
Branch Office1017 E Republic RdSpringfield, MO 65807

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