Rivermark Community Credit Union


Overview / Commentary
503-626-6600
9125 SW Gemini Dr #100
Beaverton, OR 97008

Rivermark Community Credit Union is headquartered in Beaverton and is the 10th largest credit union in the state of Oregon. It is also the 325th largest credit union in the nation. It was established in 1951 and as of June of 2022, it had grown to 260 employees and 88,672 members at 12 locations. Rivermark Community Credit Union has an A health rating.

Field of Membership Restrictions

Membership in Rivermark Community Credit Union is open to anyone who lives, works or has immediate family/domestic partners residing in the Oregon counties of Clackamas, Gilliam, Hood River, Marion, Multnomah, Polk, Sherman, Wasco, Washington, Wheeler, and Yamhill.
See current membership details

Rivermark CU

Posted by: |

The overall rating of this credit union should be 4.75

Earlier today I looked at my account online, and noticed that Rivermark didn't give me my 30 day grace period on two different credit cards that I have with them, and they requested payment the same day the charge was made: 09-22-22.

Strongly suspecting this to be a web error, I contacted Rivermark Credit Union, and was incorrectly notified that Rivermark had cut their grace period from 30 days to 10 days. Even the evening supervisor affirmed this, but this was refuted by online support staff that pointed out that the 10 days was referring to the period after the 30 day grace to pay charges.

Other problems with this credit union are that you can't file disputes electronically, and have to call them. This is amazing because they had no problem verifying my credentials, drivers license etc via the internet in order to open an account.

There are some good things I like about this credit union. Historically, they have been very good with honoring contracts, and properly handling merchant disputes. Additionally they have a long history of having some of the more competitive rates, and products in the industry.

Looking back, the only thing that Rivermark needs to improve is allowing customers to initiate disputes online rather than calling someone, and provide better training of their phone staff. In spite of this, I will still give them a 4.75, and would give them a 5 if they fix these two things. Rivermark is one of the best credit unions on the west coast.

I love this credit union

I've been with Rivermark for a long time. Over 25 years ago I went to them with bad
credit and they helped repair my credit in a way that did not cost me any money.
I've been loyal to them ever since. I love the free checking that pays me interest.
I use them as my primary bank. Also, they have a dollar dog program for kids to save
and they have incentives where kids can earn prizes for saving money. When you go in
the staff is always really friendly and I'm happy that they started having Sat.
hours.

Not a bad start for credit unions.

Posted by: |

Everyone told me that I should just try a local credit union to escape the fees from a big banks. They helped me learn a lot about banking - helping me open my first checking and savings account as an adult. I had never had one before, just Paypal. It was a really smooth transition actually. They helped me learn new things too - like how to use mobile deposit. Whilst I didn't have any issues with them in the three years I used them, once I moved to Arkansas and struggled to stay in the black, it was time for me to say goodbye.

Rivermark Hits The Mark

I have been with Rivermark for over 20 years and would highly recommend them and even got my mom to open an account with them. They offer higher than average interest on savings and checking. The checking is free and even offers refunds on atm feels as long as you do ten debit card transactions per month. They also have a great kids program where kids can earn prizes to save money. The mobile banking works and I deposit checks using my iPad. If had one criticism it is that they seem to have a fairly high turnover of employees. It would be nice to see the same people instead of always having a new trainee. However, the employees are super friendly and competent in their work.

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Health

Health Grade Components

Overall
NCUA #65644
Year Chartered1951
Employees260
Primary Regulator
Profit Margin
Return on Assets - YTD0.57%
Return on Equity - YTD9.68%
Annual Interest Income$18.3MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$1.35B$1.25B
LoansQ2 2022vs Q2 2021$703.7MM$535.8MM
DepositsQ2 2022vs Q2 2021$1.19B$1.12B
Equity CapitalQ2 2022vs Q2 2021$77.9MM$116.0MM
Loan Loss AllowanceQ2 2022vs Q2 2021$2.6MM$3.6MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$1.5MM$1.3MM
Real Estate OwnedQ2 2022vs Q2 2021$0$0
Rates

Rates for Rivermark Community Credit Union are currently being reviewed.

Locations

Availability



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