Robins Financial Credit Union is headquartered in Warner Robins and is the 2nd largest credit union in the state of Georgia. It is also the 95th largest credit union in the nation. It was established in 1954 and as of December of 2021, it had grown to 450 employees and 239,874 members at 22 locations. Robins Financial Credit Union has an A+ health rating.
Field of Membership Restrictions
Membership in Robins Financial Credit Union is open to those who live or work in Baldwin, Barrow, Bibb, Bleckley, Butts, Clarke, Crawford, Crisp, Dodge, Dooly, Emanuel, Henry, Houston, Jackson, Jeff Davis, Jones, Larmar, Laurens, Macon, Madison, Monroe, Oconee, Peach, Pulaski, Putnam, Taylor, Telfair, Twiggs, Wilcox or Wilkinson Counties in Georgia.
See current membership details
Reward Members
I have been with Robins for about 3 years. I love the CD promotions. It allowed me to earn as much as 2.50% on my money. I recently renewed a 2 yr CD for 4 yrs. It was a surprise to have money deposited in my account for being a member. No other banking institution has ever done that.
Robins FCU Checking and Savings Review
I've been banking with Robins Federal Credit Union for over 8 years now and have yet to have a single issue in regards my checking and savings accounts deposits and transfers. I receive funding from six different sources throughout every year and have never had an issue with any of my deposits. As far as fees are concerned, I haven't been charged with a single fee for having a checking or savings account, so I'm unsure if fees even exist for having these accounts with Robins Federal. Any time you have a question or concern regarding either of your accounts, Robins is available M-F in person, online or via phone. Their customer service phone department can have long waits during lunch hours, otherwise I typically get through between 2-5 minutes.
Robins FCU Is Great!
My family and I have banked with Robins Federal Credit Union for many many years. They have always treated us well and addressed any questions / problems we may had. The service is usually swift, whether you are using the drive through or the walk up teller. The loan department is amazing, and we've gotten quick approvals when applying for loans. My favorite part is their website. It allows us complete account access, with real time information that helps us make critical financial decisions without a lot of research. We have used this service to track payments / checks / debits, as well as track open loans. The login is easy and the interface is easily navigated. It’s not as complicated as some bank software I have used in the past. I hope they never change, and continue to provide us with great service for years to come. We’ve been more than impressed with them.
Robins Financial Credit Union
Customer service for this institution is very frustrating. The people are friendly but not helpful. They do not offer solutions and are not helpful with questions.
Holding Pay Checks
My mobile deposit pay check is being held "5 business days" which is really 7 business days. I was told they do not know if the funds will be available for this check. However, they told my husband last week when he deposited a check they were holding it because they outsource check processing from their own atms, if he would have come inside they could tell him immediately and the check would be released. I moved out of the banking area, but stayed with this bank because of the excellent customer service. However, I work for a living and depend on my pay. I cannot use a company with twisted policies.
Main Office Closed On Saturday 12/18/21
Why in the world would the main office on Watson Blvd be closed on Saturday? Saturday is the only day hardworking middle GA residents can make it to the bank. Now we are subject to sit in long lines burning our expensive gas for 20 minutes or more each visit. Come on man!!
Bank Overdraft
I mobile deposit a check from the IRS made payable to me and my husband. Robins rejected it saying my husband name need to be on my account. I was told all bank request the same. It causes me a $25 fee because they did not take the deposit. My husband immediately took the check to his bank. Gave it to a teller and he was immediately given credit for the full IRS check. He immediately Zelle me the full amount of the check and it showed up in my account immediately. Was this a way to get a return fee from me. I think so. Don’t like it.
Commercial Borrower
Robbins does not seem to care much for their borrowers. They take full advantage of being in control and choose not to work out any compromise with their borrowers.
They said they would help out during the Covid-19 crisis but only added interest to the deal without notifying me. After I asked about it they simply said too bad.
During a time when companies, businesses and individuals were hurting they showed no empathy or willingness to help out.
I bet they got money from the Government to help.
They should be investigated.
Health Grade Components
| Overall | |
|---|---|
| NCUA # | 68670 |
| Year Chartered | 1954 |
| Employees | 450 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 1.14% |
| Return on Equity - YTD | 7.66% |
| Annual Interest Income | $88.7MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2021vs Q4 2020 | $3.88B$3.34B |
| Loans | Q4 2021vs Q4 2020 | $1.90B$1.88B |
| Deposits | Q4 2021vs Q4 2020 | $3.28B$2.75B |
| Equity Capital | Q4 2021vs Q4 2020 | $571.8MM$555.3MM |
| Loan Loss Allowance | Q4 2021vs Q4 2020 | $19.7MM$17.7MM |
| Unbacked Noncurrent Loans | Q4 2021vs Q4 2020 | $5.2MM$6.3MM |
| Real Estate Owned | Q4 2021vs Q4 2020 | $0$31.00K |
