Rockland Federal Credit Union is headquartered in Rockland and is the 3rd largest credit union in the state of Massachusetts. It is also the 150th largest credit union in the nation. It was established in 1985 and as of March of 2025, it had grown to 197 employees and 202,810 members at 9 locations. Rockland Federal Credit Union has an A health rating.
Field of Membership Restrictions
Membership in Rockland Federal Credit Union is open to those who live or work in the Massachusetts counties of Bristol, Barnstable, Middlesex, Plymouth, Norfolk or Suffolk. Immediate family of a membership-eligible individual or current member may also join.
See current membership details
Awful Customer Service
USE CAUTION if you decide to choose Rockland, as they will not work with you and have zero compassion for people who become sick or ill. Please read other comments/reviews and go with a more reputable credit union.
Rockland FCU's response to removing negative credit mark for late payment. "Rockland Federal Credit Union has received your request for us to delete information in your credit report relating to the loan described above. Because the information you have asked us to delete is accurate, it would not be appropriate for us to delete that information. Financial Institutions and many other businesses rely on credit reports to make fair decisions, so it is important that we do not delete accurate information." -Michaela Billings.
Used Rockland for a car loan and haven't missed a single payment since being a member for nearly 3 years on top of having an 800+ credit score. I ended up in the hospital for multiple weeks and missed a payment. When I called after getting out of the hospital to explain my situation (as well as making sure I was up to date on all payments) the manager said there was nothing they could do to help and it was going to hit my credit report as a late payment. They had mailed me 1 singular letter to notify/contact me of the late payment. Hanscom Federal Credit Union would never do this. DO NOT USE Rockland, I learned my lesson about going with the lowest rate and will end all future business with them and continue to educate anyone I know using Rockland currently about the customer service and my experience.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 24224 |
| Year Chartered | 1985 |
| Employees | 197 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.65% |
| Return on Equity - YTD | 6.06% |
| Annual Interest Income | $40.9MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $3.28B$3.06B |
| Loans | Q1 2025vs Q1 2024 | $3B$2.78B |
| Deposits | Q1 2025vs Q1 2024 | $2.89B$2.68B |
| Equity Capital | Q1 2025vs Q1 2024 | $351.6MM$333MM |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $24MM$21.7MM |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $12MM$7MM |
| Real Estate Owned | Q1 2025vs Q1 2024 | $0$0 |