Rondout Savings Bank is headquartered in Kingston and is the 84th largest bank in the state of New York. It is also the 1,834th largest bank in the nation. It was established in 1868 and as of September of 2020, it had grown to 79 employees at 5 locations. Rondout Savings Bank's money market rates are 11% higher than the national average, and it has an A health rating.
Great Customer Service At Hyde Park Branch
We have always received great customer service at the Hyde Park branch and the tellers and managers who work there know us by name when we come in. Rondout's CD rates are almost always the best around (but of course, pretty lousy in absolute terms), and much better than the big national/regional banks.
Terrible Customer Service
I found that employees were not consistent and gave me the run around on multiple occasions. I had been a customer for 32 years and they did not hesitate when I asked to close all of my accounts and remove over $20,000.00. They do not seem to care about their loyal customers and have terrible customer service. Anything other than a simple deposit seemed to turn into an ordeal and always had to make multiple trips into the bank. If you are enrolled in electronic banking they did not allow for transfer of money between checking and savings accounts without going into the bank. If you go in with your savings account withdrawal slip and ID they will not let you withdraw money without having your passbook physically with you even if you show your photo ID and know your account number. It seemed as though things went downhill there over the last few years and I look forward to easier banking elsewhere.
West Hurley Branch
This bank scores very well in the slowest speed ,and tellers who cant find your account and must always have a license to verify and after using the window hoping speed would be better ah no on three occasions had to stop go back inside to return the over payment given to me..
someone needs to over see this branch and act like a customer for what it is worth i refuse to go back and guess i have to drive back to ULSTER AVENUE driving there is a pain but the service is impeccable and the staff have been pretty efficient and at least this branch manager works the lines and is around the employees to help them out she does it very gently to....thanks Hurley for making me use more gas to travel...if i ran these banks id close Hurley and open in the middle of saugerties..now thats an idea
Data as of Q3 2020
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 15969 |
| Year Established | 1868 |
| Employees | 79 |
| Primary Regulator | FDIC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.38% |
| Return on Equity - YTD | 3.8% |
| Annual Interest Income | $11.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q3 2020vs Q3 2019 | $428.3MM$389.7MM |
| Loans | Q3 2020vs Q3 2019 | $328.6MM$299.9MM |
| Deposits | Q3 2020vs Q3 2019 | $373.9MM$332.3MM |
| Equity Capital | Q3 2020vs Q3 2019 | $41.7MM$39.6MM |
| Loan Loss Allowance | Q3 2020vs Q3 2019 | $3.5MM$3.0MM |
| Unbacked Noncurrent Loans | Q3 2020vs Q3 2019 | $1.1MM$1.1MM |
| Real Estate Owned | Q3 2020vs Q3 2019 | $0$0 |