Rosedale Federal Savings and Loan Association

Loan Modification

Consumers beware this credit union is not allowing the applicant to refinance their existing loans unless you used their own appraiser. In addition you will have to pay for the fee and be denied. While seeking a loan modification it is nearly impossible trying to get help in the process of requesting the modification of your loan. Al Marco seems to be the person in charged not available and when available he is very rude. The rest of the employees who take the calls at the front desk will block your number and will not take your calls because of the lack of training or information they have available to their client in regards to collections or modifications, they said we are a very small bank and we do not know what to do but to transfer your call to these two individuals. If you are a small bank and you only have ONE person in charge of your asset management dept REO then we have a problem the net worth of this bank can very well support a bigger team to address this matter when seeking a loan modification, their financial report is not up to date in their website it is from Dec 2013. I will update this review once I hear from the CEO Vice President of this bank , His name is Thomas S Wintz and he was not available to take my call he does not have an assistant WHAT KINF OF BANK IS THIS? HOW CAN YOU TRUST YOUR INVESTMENTS/WEALTH MGMT TO A BANK THAT OPERATES IN THIS MANNER, ?????