Royal Credit Union is headquartered in Eau Claire and is the 5th largest credit union in the state of Wisconsin. It is also the 90th largest credit union in the nation. It was established in 1964 and as of June of 2021, it had grown to 607 employees and 241,372 members at 49 locations. Royal Credit Union's money market rates are 14% higher than the national average, and it has an A health rating.
Field of Membership Restrictions
Royal Credit Union is open to anyone in Minnesota and Wisconsin through making a $5 donation to the RCU Foundation, or to anyone who lives or works in the Minnesota counties of Anoka, Carver, Chisago, Dakota, Goodhue, Hennepin, Isanti, Olmsted, Pine, Ramsey, Scott, Sherburne, Wabasha, Washington, Winona or Wright, or the Wisconsin counties of Adams, Ashland, Barron, Bayfield, Burnett, Buffalo, Chippewa, Clark, Douglas, Dunn, Eau Claire, Jackson, Lincoln, Marathon, Pepin, Pierce, Portage, Polk, Price, Rusk, Sawyer, St. Croix, Taylor, Trempealeau, Washburn or Wood. Immediate family are also eligible to join, regardless of their place of residence. Employees of: Marten Transport, the University of Wisconsin-Eau Claire Alumni Association, the former Uniroyal plant, or Tenneco-Packaging Corporation in the Colby, WI or Appleton, WI plants may also join.
See current membership details
Great Bank With Awesome Employees
I love this bank and have never had a bad experience with them. Their Osceola WI and St. Croix Falls WI sites are wonderful. Their employees are awesome and know what they are doing. I have been with them for a few years and have had only good experiences. From buying a house, buying my vehicles, starting a business account, and any questions I have had. When I purchased my recent vehicle I had approval right away and had the truck by the next day.
An underdog that acts like one
Royal Credit Union (and its predecessor, Capital Bank) has been on Rice Street for over 50 years. My family has had accounts there, and so have the church Men's Club I'm engaged with. Recently the Treasurer of the club and I (I'm the Secretary) went into Royal to get him added to our Club account. In the past this has taken just a few minutes; this time we sat and waited over 30 minutes to get this simple task handled. The one customer service person on duty seemed unaware of how to add a signer to an account; once she figured that out I had to take the form and get it signed by the pastor of our parish before they would accept it, which took another hour to do. Their accounts are inflexible and don't include features the predecessor bank did, like putting our club name on our checks, ordering checks in the larger size, or getting a debit card. We have had our account at this bank for many years, but can no longer do so; we are actively looking to move to another local bank, as our parish and many of its clubs have already done.
Not a Royal Process
I am secretary of a local non-profit organization. We bank at Royal Credit Union, and needed to add a new signer to our club account in July of this year. The new treasurer and I both went into the branch, which is just a few blocks from my home. We had to wait 15 minutes before the customer service rep was ready to see us, even though there was no one else in the bank at that time. Once we sat down with her and explained what we needed to do - a routine task for any bank - it seemed to baffle her a bit. We had to explain it two more times before she figured out what she had to do in order to print out the proper forms to add one signature to the account. Since our club is sponsored by our church, and our pastor is a signer on the account, I had to get another copy of the form, take it to him, have him sign it and bring it back, which took another half-hour. All in all this 5 minute process took nearly half a day to get done. There are other features of this credit union that don't work well for us - getting a check card, proper checks and even our account named properly seems to be impossible. We're actively looking to close our account at Royal and move it elsewhere. I can't recommend them.
Gross Insecurity With Regard To Older Account Numbers
If you opened your account years ago as I did, you quite possibly have a 4-digit member number, which is also used as your savings account number.
All you have to do to steal money from someone's savings account is to get their routing number (readily available from 800-341-9911 with no additional verification) and then guess a number between 0000 & 9999 that is still associated with an existing account, then Bingo! You've hit the jackpot for that account.
So far I've gotten the run-around between emails & customer service. They even had to audacity to suggest that I call the two venders where the fraudulent charges originated and negotiate directly with them. I don't think they really want to deal with & fix this problem.
Data as of Q2 2021
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 66834 |
| Year Chartered | 1964 |
| Employees | 607 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 2.23% |
| Return on Equity - YTD | 23.38% |
| Annual Interest Income | $58.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2021vs Q2 2020 | $3.76B$3.22B |
| Loans | Q2 2021vs Q2 2020 | $2.77B$2.63B |
| Deposits | Q2 2021vs Q2 2020 | $3.36B$2.88B |
| Equity Capital | Q2 2021vs Q2 2020 | $356.6MM$294.4MM |
| Loan Loss Allowance | Q2 2021vs Q2 2020 | $30.0MM$28.0MM |
| Unbacked Noncurrent Loans | Q2 2021vs Q2 2020 | $5.5MM$4.9MM |
| Real Estate Owned | Q2 2021vs Q2 2020 | $0$363.00K |
