Royal Credit Union


Overview / Commentary
800-341-9911
200 Riverfront Ter
Eau Claire, WI 54703

Royal Credit Union is headquartered in Eau Claire and is the 6th largest credit union in the state of Wisconsin. It is also the 88th largest credit union in the nation. It was established in 1964 and as of March of 2022, it had grown to 624 employees and 254,118 members at 50 locations. Royal Credit Union has an A health rating.

Field of Membership Restrictions

Royal Credit Union is open to anyone in Minnesota and Wisconsin through making a $5 donation to the RCU Foundation, or to anyone who lives or works in the Minnesota counties of Anoka, Carver, Chisago, Dakota, Goodhue, Hennepin, Isanti, Olmsted, Pine, Ramsey, Scott, Sherburne, Wabasha, Washington, Winona or Wright, or the Wisconsin counties of Adams, Ashland, Barron, Bayfield, Burnett, Buffalo, Chippewa, Clark, Douglas, Dunn, Eau Claire, Jackson, Lincoln, Marathon, Pepin, Pierce, Portage, Polk, Price, Rusk, Sawyer, St. Croix, Taylor, Trempealeau, Washburn or Wood. Immediate family are also eligible to join, regardless of their place of residence. Employees of: Marten Transport, the University of Wisconsin-Eau Claire Alumni Association, the former Uniroyal plant, or Tenneco-Packaging Corporation in the Colby, WI or Appleton, WI plants may also join.
See current membership details

Love This Place, Long Time Member

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I have been a member of RCU for roughly 10 years and I would absolutely recommend this credit union to ANYONE!  I currently have multiple savings accounts, checking, HSA, overdraft protection, credit card, home equity loan, 1st mortgage, car loan, custodial accounts for my children and certificates.  I have refinanced my home twice to lower the rate and have enjoyed my experiences with every lender I've worked with.  Their rates are extremely competitive and they didn't charge me any points.  I've worked with 3 of their investment reps for my kids college investment accounts as well, all fantastic.

I've never had a check held, paycheck delayed or loan application with any problems.  I bought a car out of state and they even made that process easy.  The branch office I use is open until 7 pm weekdays and also open on Saturday AND Sunday.  Talk about convenient!  Their ATMs are everywhere and I can use Kwik Trip too without getting charged fees.  They've helped me buy savings bonds for my kids and redeem bonds for myself.

I LOVE their e-branch.  My credit card has a rate less than 8% and I've gotten hundreds of dollars as well as a free airline ticket from my credit card rewards.  There is a little "school site" branch at my son's elementary school.  He brings in his money to deposit in his little RCU coin pouch.  They give him stickers and suckers at the office AND they invite him to special kids functions likes free movies, a luau at the local pool and a halloween party.

Ignore those other two reviews if you are considering this place, they're junk.  RCU is pretty darn awesome!

So Far So Good

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I originally came into contact when I purchased my car. My loan, via the dealership a few years ago is through Royal.

I have had mostly stellar service from them with regard to any assistance I have needed. They are always friendly. Yes, sometimes one is placed on "hold" for a bit, but not always. And I found that happened more during the pandemic, as many folks worked from home. This can present new navigational challenges at times when assisting someone.

But overall, my experience has been good and I just opened another account with them.

RCU Doesn't Like Businesses

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I've been trying for 2 months to get what I think should be a simple change to my account done. I call business services every week and the receptionist says a manager will call me back but nothing. I have quit a bit of money in the account so it's not like I'm a small business. I'm so frustrated, I'm ready to find something else because they obviously don't care.

Gross Insecurity With Regard To Older Account Numbers

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If you opened your account years ago as I did, you quite possibly have a 4-digit member number, which is also used as your savings account number.

All you have to do to steal money from someone's savings account is to get their routing number (readily available from 800-341-9911 with no additional verification) and then guess a number between 0000 & 9999 that is still associated with an existing account, then Bingo! You've hit the jackpot for that account.

So far I've gotten the run-around between emails & customer service. They even had to audacity to suggest that I call the two venders where the fraudulent charges originated and negotiate directly with them. I don't think they really want to deal with & fix this problem.

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Health

Health Grade Components

Overall
NCUA #66834
Year Chartered1964
Employees624
Primary Regulator
Profit Margin
Return on Assets - YTD1%
Return on Equity - YTD10.52%
Annual Interest Income$26.6MM
Assets and Liabilities
AssetsQ1 2022vs Q1 2021$4.13B$3.73B
LoansQ1 2022vs Q1 2021$2.96B$2.73B
DepositsQ1 2022vs Q1 2021$3.70B$3.35B
Equity CapitalQ1 2022vs Q1 2021$390.0MM$336.2MM
Loan Loss AllowanceQ1 2022vs Q1 2021$33.2MM$31.7MM
Unbacked Noncurrent LoansQ1 2022vs Q1 2021$8.6MM$5.4MM
Real Estate OwnedQ1 2022vs Q1 2021$0$279.00K
Rates

Rates for Royal Credit Union are currently being reviewed.

Locations

Availability



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