Safe 1 Credit Union


Overview / Commentary
877-723-3128
1400 Mill Rock Way
Bakersfield, CA 93311

Safe 1 Credit Union is headquartered in Bakersfield and is the 63rd largest credit union in the state of California. It is also the 440th largest credit union in the nation. It was established in 1952 and as of March of 2024, it had grown to 126 employees and 81,811 members at 9 locations. Safe 1 Credit Union's CD rates are 5X the national average, and it boasts an A+ health rating.

Field of Membership Restrictions

Membership is open to those who live or work in Kings, Kern, Fresno, or Tulare Counties in California.
See current membership details

Reviews (2)

Safe 1 Credit Union

Posted by: |

I've been a member of this bank for years. Recently my phone got hacked and they got access to my debit card from Safe 1.The hackers stole money from me and bought crypto currency. Safe 1 said they would investigate and they refunded my money while they were investigating. I know they didn't investigate at all. They took the money back. I got robbed by hackers, and then again by Unsafe 1. They were rude and dismissive on the phone. Do not put your money in this bank. They are not on your side.

Safe 1 WORST CREDIT UNION

Posted by: |

Safe 1 should truly focus on customer service. Primarily at your Mill Rock location. Ms. Lety & Ms. Maria (manager) lack professionalism and they don't know how to empathize with your members. I assist my elderly uncle who doesn't speak English, has vision problems, and he's 74 yrs old. We have always called 661-327-3818 for assistance and with my uncle's verbal permission and security questions (Usually 3), we speak to someone, and they handle his issue. However, speaking with Ms. Maria was unfortunate. She refused to speak to my uncle or to me and simply said it goes against company policy and whomever else I spoke with did not follow protocol. I wasn't happy and asked why, when and how, etc. Instead of an explanation, Ms. Maria (a manager) hung up on me.

I work with clients all day long. I primarily deal with immigrants who can't speak English, can't read or write, or who are elderly. I empathize with them. I am patient with them, and I aim to help, not hinder. When they have a family member assisting them, I understand. I get the logic behind that.
I always get permission from the client due to legal liability but I'm never rude nor do I hang up on a client who is frustrated or upset.

I find a person any client/customer who is frustrated to be a challenge. I look to calm them down, and kindly, and in a soft tone, explain the reason for such a change in policy. Most clients calm down and are apologetic.

Ms. Maria shouldn't be a manager if she has thin skin and can't handle an upset caller.

I hope you discuss this matter with your employees. I called back and spoke to Lety. She was just following Ms. Maria's lead. She made it more complicated than necessary for my uncle by asking about 7 security questions. Name, address, phone #, SSN, Safe 1 account #, account balance and lastly his DL #. Security screening should be no more than 3 questions.

Be kind. You know good and well that people such as my uncle exist and are simply trying to handle their business. Shame on you.

I've emailed, left VM, and posted on their social media and not 1 person has had the decency to call me back or reply. Customer Service is a rarity. Be careful who you trust your money with. & They're DINOSAUR when it comes to the up to date technology. A simple address change is agonizing.



Health
A+

Health Grade Components

Overall
NCUA #61598
Year Chartered1952
Employees126
Primary Regulator
Profit Margin
Return on Assets - YTD1.25%
Return on Equity - YTD9.19%
Annual Interest Income$11.2MM
Assets and Liabilities
AssetsQ1 2024vs Q1 2023$1.02B$964.5MM
LoansQ1 2024vs Q1 2023$721.1MM$676.5MM
DepositsQ1 2024vs Q1 2023$811.6MM$780.1MM
Equity CapitalQ1 2024vs Q1 2023$139.3MM$123.2MM
Loan Loss AllowanceQ1 2024vs Q1 2023$5.5MM$5MM
Unbacked Noncurrent LoansQ1 2024vs Q1 2023$3.2MM$2.2MM
Real Estate OwnedQ1 2024vs Q1 2023$0$0
Rates
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Always verify rates and promotions with the bank or credit union. We are not Safe 1 Credit Union; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Safe 1 Credit Union Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%$50-IRA Club
0.05%$50-Share Savings
0.05%$0-Christmas Club Account
0.05%$0-Vacation Club Account
0.05%$0-Tax Club

Safe 1 Credit Union Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%*$100k*-Money Market
OTHER TIERS: 0.50% $2.5k - $50k | 0.75% $50k - $100k

Safe 1 Credit Union Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$5k-Checking

Safe 1 Credit Union CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
4.78%$1k-12 Month Variable Certificate
4.50%$1k-7 Month Certificate Special
4.30%$1k-15 Month Certificate Special
2.00%$1k-24 Month Bump-Up Certificate
1.75%$1k-12 - 23 Month Certificate
1.25%$1k-6 - 11 Month Certificate
1.00%$1k-3 - 5 Month Certificate

Safe 1 Credit Union IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.00%$1k-24 Month Bump-Up IRA Certificate
1.75%$1k-12 - 23 Month IRA Certificate
1.75%$1k-20 Month IRA Certificate
1.25%$1k-6 - 11 Month IRA Certificate
1.00%$1k-3 - 5 Month IRA Certificate
Locations


Safe 1 Credit Union Locations
Branch Office20141 W Valley BlvdTehachapi, CA 93561
Branch Office1008 Fremont StDelano, CA 93215
Branch Office400 Oak StBakersfield, CA 93304
Branch Office680 N Prospect StPorterville, CA 93257
Branch Office1400 Mill Rock WayBakersfield, CA 93311
Branch Office1407 E Noble AveVisalia, CA 93292
Branch Office1092 Kern StTaft, CA 93268
Branch Office8200 Granite Falls DrBakersfield, CA 93312
Branch Office3601 Panama LnBakersfield, CA 93313-3564

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