Overview / Commentary
978-744-5450
71 Washington Street
Salem, MA 01970

Salem Five is headquartered in Salem and is the 8th largest bank in the state of Massachusetts. It is also the 222nd largest bank in the nation. It was established in 1855 and as of June of 2018, it had grown to 568 employees at 35 locations. Salem Five's money market rates are 4X the national average, and it has an A health rating.

Related Posts

Salem Five Ups Gold Star Money Market Rate - 5/18/2018

Salem Five has raised the rate on its nationally available Gold Star Money Market to 1.75% APY on all balances. Minimum opening deposit is $10 in-branch, or $100 online.

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Reviews (8)

I Love Them!

Posted by: Checkers | Nov 13, 2017

I had to write this review because I am shocked at these ratings. This bank is GREAT! Great products, no fees, good service, up to date with the times. I have the SalemFive Direct eOne Savings and Checking combo with an interest rate of 1.5%. Not bad for complete freedom to your money! Other Banks don't have a rate like this for CD's! I do agree; however, that their penalty for breaking a CD is much too high - they need to fix that!

If You Can Put Up With A 150-Year Old Institution . . .

Posted by: nevemin | Dec 30, 2017

This 150-year old brink-n-mortar bank is trying to join the 21st century by becoming an "internet bank" - it fails msierably.They have no clue how internet banking works! And interest in learning how either. They think people still use horse-n-buggy for transport and women wear very tight corsetts.

So, why am I trusting them with my money? They have very conservative thinking - which is good. Their state - Massechussetts - forces them to insure a much higher limit than FDIC. They pay better interest rates. And I don't have to see their CEO or bank employees in person to aggravate me further.

They have STUPID limits on incoming deposits - as if Butch Cassidy is going to deposit their loot into this bank.

The CEO must be a complete idiot not to hire top-notch software talent to learn from them to become an internet bank.

Ineptly-Antiquated Online Bank - Many Steps Backward In Time!

Posted by: mshank | Sep 18, 2018

This is by far the worst (utterly 15+yrs outdated) online banking experience I've ever had, and that's really saying something: between managing my 88-yr-old mother's finances, and my family's, I do a LOT of online banking of all sorts. This review revolves around a 5-yr-CD for my mother. I really should have "bailed" when we had issues initially x-ferring the funds into the account (but at the time the rate was just SO good, that I "waded" thru the issues, which took a week or two to resolve - no-interest-earned in the interim :-) - big mistake #1.

OK, so now the account is funded - where's the option to have the interest transferred back into my mother's checking account upon accrual? - Response: oh-so-sorry-no-can-do... no option like that - all interest is added to CD till maturity.
Hmmm...I thought, it would be a real pain to cancel the CD & lose a couple months interest over this issue... I decided that the CD-income wasn't THAT critical to my mother's cashflow, so i'd just let that issue ride (big mistake #2)

So a number of months go by & I realize that I am way overdue on providing my mother with her quarterly "statement of assets"... we log-in to her account only to find that you can only view 3-months of back-transactions (my accounting for was further behind than that). So I think: OK, I'll just download statements... Hmmm, odd... NO statments available - she's had the account for 7+months, how can there be "no statements available? Response: oh-so-sorry-no-can-do - online-statements are only issued ANNUALLY. Me: "So just shail-mail us a statement" Response: oh-so-sorry-no-can-do - CD statements are only available online, you'll have to print your own. (lets just say this put my bloodpressure into a very unhealthy range)

So, now here we are 5-yrs later - CD has FINALLY matured (btw, there was NO maturation-notice sent - not by email, not by snail-mail, nothing but a mid-year "acct-statement-is-avail" e-notice (one of many-dozens that typically go unheeded on a regular basis - UNLESS, (1) you remember that there is no such a thing as a "mid-year-stmt" from THIS bank, -or- (2) as in my case, you keep very close tabs YOURSELF on CD-maturity-dates).

OK, so we're still in the "grace window" after maturity - we login (btw, found a secure-msg, irrelevantly titled, that does say CD matured) & send a secure-request that the principal+interest NOT be rolled-over into a new CD (i.e. GET ME OUT OF HERE, NOW!!!), and request that the funds be x-ferred via ACH back into the exact same checking account that they came from initially (provided in secure-msg, the full ACH-info - its a major-bank w/ identical acct registration) Response (nearly 2-days later): oh-so-sorry-no-can-do - you can only redeem a CD via a bank-check thru the mail (w/ no indication that they were actually MAILING the check) - sent another secure-msg confirming snail-mail address & requesting check. Response (nearly 2-days later again): We'll be mailing the check winin 2-days, you should receive it within 10-days - please contact us again if you don't.

Note that NONE of these secure-msgs were accompanied by any sort of email-alert indicating that a response-msg was waiting to be read, i.e. we had to repeatedly log-in to see if there was a SalemFive response yet.

I swear I'm not making ANY of this up! I've dealt with many dozens of online banks & financial institutions over the years - learned the hard way about teaser-rates, fine-print-fees, all sorts of dirty tricks - I don't think any of those apply here - SalemFive is just has a completely ineptly-antiquated online customer-service - Imho, its at LEAST 15-years behind the typical online banking services that you expect from the industry! Aside from reading 100's of reviews, how do you even protect yourself from this sort of thing prior to opening an account? This bank pushed me completely over the edge a while ago - now as CD's mature, I'm moving both my mother's & our family's entire CD-ladders to brokered-CD's (in our case thru Vanguard). In another week or two (assuming my mother notices the check in the mail & finally deposits it in her checking account), I'll finally be FREE of this nightmare. As for SalemFive, I wish them a speedy corporate-demise - maybe a REAL online-bank will take them over and finally put all the rest of their customers out of their misery...

Slim Shady Of Banks

Posted by: Jwr | Aug 2, 2018

. I cancelled my account, and been waitng a month for my money returned. Now they claim the check was lost in the mail. Its been one excuse after another, jump though one hoop after another, still I can't seem to have my money returned to me. I'm about to contact the feds.

Worst Bank Ever

I just closed my account at Salem Five. This is the worst bank I have EVER dealt with. A check that was supposed to be direct deposited, wasn't. Next thing I know there are FIVE $35.00 fees posted to my account for NSF. Don't you think they should have alerted me after one? But no... five days later I get 3 letters telling me this has happened. If this lousy bank had a clue they should have put a freeze on my account after the first one or two. They REFUSED to give me the fees back. They took me for $175.00. One $35.00 charge was for a $4.00 charge at a store. Can you believe they charged me $35.00 for a $4.00 charge? Greedy, greedy, greedy! The bank rep. I dealt with kept saying he had to talk to his manager, he didn't have the authority to do anything, etc.. Well - if he can't do anything WHY IS HE WORKING THERE?!? I went to close my account and write a check for the fees. They told me I would have to wait until the check cleared to close the account. I wanted that account closed NOW, so I took out cash from the ATM. Next, they tried to tell me a two cent deposit (from a company who was just making sure my account was real) was "in-process" and I couldn't close the account until that cleared. That was the stupidest thing I had ever heard. I told them my account was being closed TODAY and that I didn't care WHAT it took to close it. Finally they decided to give me the two cents and close my account. I promise you, I will NEVER deal with this bank again. Beware of this bank and NEVER open an account with them. The staff is completely incompetent and their policies are a rip-off!!!

Incompetent Service From Salem Five Bank

My husband and I both opened 30 month CD’s at Salem Five bank in MA and wanted readers to be aware of the terrible service we received from this bank. At the time of opening the account I was told that it could be converted to a trust but a week after opening the account I was told that was not the case. We decided to leave the CD’s in a non trust account. Both accounts matured in late April 2015 and I called in March 2015 for the procedure to close the account. I was told a letter with this request could be faxed to the bank and we did so. In early April we received a phone message saying that the letter to close the account had to be mailed in and a fax was not acceptable. We mailed the letters in one envelope and called on April 11, 2015 to verify their receipt. On May 4 I called the bank to ask when the checks were mailed out. Mine was mailed two days after maturity and they had not yet closed my husband’s account (matured on 4/30/15) because they did not have his letter to close the account! After speaking with the manager and providing the name of the employee who verified that the letters had been received, we were told that they needed time to “research” the matter. My husband asked for the check to be sent via overnight mail. The manager called back later that morning and indicated that the letter had been located and agreed to send the check by overnight mail.
The agents at this bank routinely provide misinformation and they seem incapable of handling basic procedures such as closing an account or recording the fact that letters to close the account were received. In my experience, banks close the CD on the date of maturity not two days later and the request to close the account at maturity does not disappear from the records. We are frustrated with the amount of follow up needed to recover our CD deposits and will not do business with this bank again.

Horrible, Out Of Touch Disiaster Of A Bank

Salem Five is the WORST bank I have ever dealt with. EVER. They do not clearly explain that if you use their cell phone deposit feature that your check takes additional time to collect, so the convenience means that you don't have to schlep to one of their few branches or ATMs, but instead you can bounce checks. It takes weeks to get a replacement debit card, they screw up the activation process and their "phone service" is horrible at best. This is a bank for neighborhood people only who have plenty of time to sit around waiting for everything.

Mistakes, Mistakes & More Mistakes!

I've had nothing but trouble with Salem Five.  Here is my experience, you be the judge.

First mistake: they started to withhold interest - when I asked why they said I must have inadvertently "checked off I was subject to backup withholding on my W9".

The next time they screwed up was when they unexpectedly lowered my interest rate without informing me -- after they had assured me several months before that the rate was good thru a certain period. I never would have noticed but learned on the internet that other people had complained of the very same thing. That's when I checked my statement. The problem is that you won't know that your interest rate has been changed in the 30 days previous until you receive your next statement - so it was pretty deceptive. I phoned and demanded to speak to a supervisor who quickly "fixed the problem" when she heard me say I was going to complain online. 

The last time was the final straw. After I'd been with them for a considerable time they informed that my SS# was incorrect and if I didn't send in the proper one within a certain time span I would go into backup withholding.  It was their error.  Obviously someone had mistyped my information.  They refused to admit it but "couldn't locate the original W9". Then to make matters worse they "never received" the form they sent me to fill out.  How odd -- I drove straight to the local post office and mailed it in one of their postage-free envelopes. How could they lose something like that?! I now have to worry about identity fraud.

In the past 35 years I've had dozens of accounts at many different banks & CU's and have never had a problem.  I am obsessively careful when filling out bank documents.

Needless to say, after all this I closed my account.



Health

Health Grade Components

Overall
FDIC Certificate #23296
Year Established1855
Employees568
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1%
Return on Equity - YTD9.85%
Annual Interest Income$89.0MM
Assets and Liabilities
AssetsQ2 2018vs Q2 2017$4.82B$4.67B
LoansQ2 2018vs Q2 2017$3.55B$3.46B
DepositsQ2 2018vs Q2 2017$3.63B$3.34B
Equity CapitalQ2 2018vs Q2 2017$494.1MM$455.7MM
Loan Loss AllowanceQ2 2018vs Q2 2017$31.3MM$25.8MM
Unbacked Noncurrent LoansQ2 2018vs Q2 2017$14.3MM$13.2MM
Real Estate OwnedQ2 2018vs Q2 2017$1.2MM$2.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Salem Five; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

Salem Five Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--Statement Savings Account
0.05%--Gold Star Saver
0.05%--Star Savings
0.05%--Smart Student Saver

Salem Five Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.75%-$1mGold Star Money Market Account
0.12%*$100k*-Advantage Money Market
OTHER TIERS: 0.02% Up to $10k | 0.05% $10k - $100k
0.10%*$50k*-Star Money Market Account
OTHER TIERS: 0.02% Up to $10k | 0.05% $10k - $50k
0.05%$500-Retirement Money Market

Salem Five Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Star Checking
0.01%--Gold Star Checking
0.01%--Smart Student Checking

Salem Five CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%$10k-36 Month CD Special
3.00%$10k-60 Month CD Special
3.00%$10k-48 Month CD Special
2.50%$10k-24 Month CD Special
2.50%$10k-30 Month CD Special
2.30%$10k-18 Month CD Special
1.30%$25k-60 Month Callable CD
1.15%$500-60 Month CD
1.00%$500-42 - 59 Month CD
1.00%$10k-13 Month CD Special
0.90%$25k-36 Month Callable CD - 6 Month Lock
0.70%$10k-12 Month CD Special
0.65%$500-30 - 41 Month CD
0.40%$500-18 - 29 Month CD
0.25%$500-12 - 17 Month CD
0.20%$10k-9 Month No Penalty CD
0.15%$2.5k-6 Month CD
0.10%$2.5k-3 Month CD

Salem Five IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%$2k-36 Month IRA Special
3.00%$2k-60 Month IRA Special
3.00%$2k-48 Month IRA Special
2.50%$2k-30 Month IRA Special
2.50%$2k-24 Month IRA Special
2.30%$2k-18 Month IRA Special
1.00%$500-42 - 59 Month IRA
1.00%$2k-13 Month IRA Special
0.70%$2k-12 Month IRA Special
0.65%$500-30 - 41 Month IRA
0.40%$500-18 - 29 Month IRA
0.25%$500-12 - 17 Month IRA
0.15%$500-6 Month IRA
0.10%$500-3 Month IRA
Locations

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