Santa Cruz Community Credit Union

There Are Better Options Than This Bank Available

I have been with this bank for over 7 years now and am closing my account. I have noticed that they go through and enter debits ahead of deposits - even when they are received at the same time! This of course means that they can charge fees. It has happened on several occasions now and only once has someone reversed the fees and acknowledged to me that the items were received at the same time. When I spoke to their manager Mindy she very rudely explained to me that they do not have to provide me with details as to what times items are received and that I need to trust them they are entered as they come in. Unfortunately for her since I went through this once before and had the fees all reversed I already know this is not the truth. When I explained to her I knew this not to be the case she became incredibly condescending. I have always been an advocate for small local banking but I cannot wait to leave this place now. I wish that my tax return wasn't already scheduled for deposit so that I could close my account today. These people do not really care about the members of our community as evidence by how their management thinks it's ok to speak to a long time "valued" customer. If you want a credit union I urge you to go to Bay federal instead.