Savings Bank of Danbury

Would Not Recommend.

The initial transfer of their services to "digital" was a nightmare. I went literal weeks with no account access when that happened. Now? I've moved out of state, to GA and am trying to buy a house but have been told I am not eligible to perform a wire transfer unless I come into the branch to process it. This is super time sensitive and I am not driving 16 hours to resolve this. You really have NO WAY to verify me by email, phone or video chat? I have every identifying document you could ever need to ID me. How does seeing me in person make that different? The IRS can verify me on a video chat and you can't? It's 2022, your policies are outdated and clearly do not benefit your members. I have been told I would be eligible to transfer my funds out were I to close my account and open another one in my name. I do have another account in my name, actually.. I found out (with zero direction from any of your reps) that I AM able to link my account and request the ability to then transfer funds between them. Could no one have informed me? You made me want to outright close my account. Shame on the lot of you for not knowing the options available to you and not being willing to look for a solution.